Diamond Certified Company Report

Construction Services

Diamond Certified Company Report

Construction Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 51 VERIFIED CUSTOMERS i

Jotham M.

VERIFIED Construction Services CUSTOMER

1 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've given their name as references for other people. They do great work, and they adhere strongly to the contract.

I really like their attention to detail. They give good quality work.

Gerry U.

VERIFIED Construction Services CUSTOMER

2 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them highly and have used them multiple times.

They have good communication and keep you informed on the status of the work.

Jeff A.

VERIFIED Construction Services CUSTOMER

3 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy and that is why we continue to use them.

The quality of their work, their willingness to do extra things that crop up, and that they point out how things can be done more efficiently.

Read All 51 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Construction Services designs and builds custom homes and additions, remodels kitchens and bathrooms, and performs general construction work for residential clients in Santa Clara and San Mateo Counties. In addition to its wide ranging construction capabilities, the company provides comprehensive construction planning and design, including structural engineering, Title 24 energy calculations, and guaranteed permit acquisition.

Owner Cassady Monsen credits his service-oriented business approach for much of Construction Services’ success, and he says his subcontractors and architectural design collaborators share the same philosophy. “I really want to develop a ‘team relationship’ with each client that lasts a lifetime, and by providing outstanding workmanship and always standing behind my work, I’m able to accomplish that.”

Construction Services is known for its comprehensive design services, which include everything from providing concept and complete construction drawings to handling full-scale interior design projects. “I like the challenge of taking a client’s ideas and developing them all the way through completion,” says Mr. Monsen. “It’s a very rewarding feeling, and the relationship that develops from that process is equally rewarding.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Construction Services

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County

SERVICES PERFORMED

Custom Home Building
Additions and Remodels
Kitchens and Bathrooms
Construction Plans & Blueprints
Guaranteed Permit Acquisition

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Construction Services

Company Profile

Construction Services designs and builds custom homes and additions, remodels kitchens and bathrooms, and performs general construction work for residential clients in Santa Clara and San Mateo Counties. In addition to its wide ranging construction capabilities, the company provides comprehensive construction planning and design, including structural engineering, Title 24 energy calculations, and guaranteed permit acquisition.

Owner Cassady Monsen credits his service-oriented business approach for much of Construction Services’ success, and he says his subcontractors and architectural design collaborators share the same philosophy. “I really want to develop a ‘team relationship’ with each client that lasts a lifetime, and by providing outstanding workmanship and always standing behind my work, I’m able to accomplish that.”

Construction Services is known for its comprehensive design services, which include everything from providing concept and complete construction drawings to handling full-scale interior design projects. “I like the challenge of taking a client’s ideas and developing them all the way through completion,” says Mr. Monsen. “It’s a very rewarding feeling, and the relationship that develops from that process is equally rewarding.” 

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Company Philosophy

"I really care about my clients and do whatever it takes to accomplish their construction goals. Being honest and reliable is very important to me, so I always honor my schedules and keep my promises. Ultimately, my goal is to serve the well-being of each customer–if I do that, everything else will fall into place."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Construction Services, the key to achieving and maintaining high levels of customer satisfaction is simple: provide honest, reliable services that allow it to develop long-term relationships with its clients. “It’s very rewarding to successfully build something from scratch, but it’s equally rewarding to develop a close working relationship with a homeowner and bring their ideas to life,” says owner Bob Monsen. “My goal is to develop a ‘team relationship’ with each client that lasts a lifetime.”

Construction Services has been designing and building custom homes, remodeling kitchens and bathrooms, and performing general construction work for residential clients in California since 1973 and in Santa Clara and San Mateo Counties since 1984. In addition to its wide ranging construction capabilities, the company provides comprehensive construction planning and design, including structural engineering, Title 24 energy calculations, guaranteed permit acquisition, and more.

Unlike less experienced construction companies that focus entirely on the building aspects of the trade and undervalue the importance of customer service, Construction Services places the treatment of its clients above everything else. “Nobody takes care of clients as well as my subcontractors and I do,” affirms Mr. Monsen. “The way I see it, if we truly serve the well-being of each customer, all the other aspects of the job will fall into place. In the end, everything revolves around customer satisfaction.”

Another attribute that sets Construction Services apart from its competition is the loyalty and expertise of its subcontractors, some of whom have been working with Mr. Monsen for almost four decades. “My subcontractors know the quality of service I strive to provide for every client,” he says. “I’ve been able to build a powerful team that I can always rely on, and that’s a rare thing in this industry.”

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Frequently Asked Questions

Q: How much is my construction project going to cost?

A: I can’t quote a guaranteed price until I have the plans, engineering and specifications together, but I can give you a general number for budgetary purposes at the outset of the project. If you want a more accurate idea of the cost early in the process, I can take the preliminary plans and conceptual drawings and actually bid the job.

Q: How long will it take to complete my project?

A: My subcontractors and I give guaranteed schedules and timelines for completion after the plans are finalized and we bid the job.

Q: How soon can you start?

A: We can start working as soon as we have the building permits. One of the benefits of working with a large crew of subcontractors is we can usually start the job immediately.

Q: Can you work on my project during the winter?

A: If you have a single-story house, we can do pretty much any job year-round. The only time weather becomes an issue is if the job is a second-story addition and we have to remove parts of the roof. But even then, I can coordinate things to minimize the effects of the weather, like having tarps and equipment that reduce exposure to the elements.

Q: Can I live in my house during the project?

A: In most cases, you’ll be able to continue living in your home while the work is being done. Even if we’re adding a room to your home, it’s rarely an issue because we have to do a lot of work to the outside of the house before moving inside. By the time we lay the foundation and do the rough plumbing, framing, roofing and windows for the new room, it only takes a short amount of time to integrate it with the rest of the house.

Q: Can you work with my architect?

A: Yes. If your architect can draw a design that meets building codes and the City approves it, I can absolutely build it.

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SELECTED PHOTOS FROM Construction Services

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Cassady Monsen

Expert CONTRIBUTOR PROFILE
  • Cassady Monsen is owner of Construction Services, a Diamond Certified company since 2012. He can be reached at (408) 758-5681 or by email.

Owner

Cassady Monsen: A Team Builder

By James Florence, Diamond Certified Resource Reporter

SARATOGA — When asked what led him to a career in construction, Cassady Monsen simply replies that he was born into it. “I’m a third-generation builder,” he says. “My father started Construction Services more than 40 years ago, and I started helping him at an early age. The first job I ever worked on was renovating an old, abandoned schoolhouse in Los Altos. As board president of the school I attended, my dad found the site and we spent the summer getting it ready for the upcoming school year.”

During high school, Cassady apprenticed with his father’s lead painter, which enabled him to start his own house painting business during college. After graduating, he came to work full-time for Construction Services. “I started out cleaning up jobsites, moved up to project management and eventually became general manager,” he recounts. “After my father passed away in 2016, I took over ownership of the company, though I’ve kept my ‘general manager’ title.”

Today, Cassady says his favorite part of his job is working together with others to achieve a shared objective. “I enjoy collaborating with my clients, employees and subcontractors to deliver beautiful finished products, and I appreciate the relationships I’m able to create and develop along the way.”

A resident of San Mateo, Cassady spends his time outside of work on a variety of pastimes. “One of my favorite hobbies is cooking,” he says. “Besides working for my dad, I worked as a restaurant cook during high school and college, so that’s something I still enjoy today.” Cassady also likes following local professional sports teams like the San Francisco 49ers and Giants, watching historical documentaries, and travelling. “I try to go to a new place every year. Over the last few, I’ve visited Cuba, Ireland and Germany.”

In regard to his professional career, Cassady says long-term success requires a team effort. “I treat my customers, employees and subcontractors alike as valued members of our team. I have employees who’ve been here longer than me, and I honor their investment in our company. I also value the trust and commitment that our clients display in giving us the opportunity to build their projects.”

When asked the first thing he’d do if he were to retire tomorrow, Cassady says he’d do some extensive globetrotting. “One of my fantasies is getting an around-the-world travel ticket. I still want to visit Asia and go on a safari in Africa. I just want to see it all!”

Ask Me Anything!

Q: What’s your favorite restaurant?
A: Pasta Moon in Half Moon Bay.

Q: Music or talk radio?
A: Talk radio.

Q: Do you collect anything?
A: Coffee mugs.

Q: What’s your favorite movie?
A: “The Godfather Part II.”

Q: If you could time travel, would you go to the past or the future?
A: As a history buff, I’d definitely go to the past. I’d love to see figures like Abraham Lincoln, Julius Caesar and Gandhi in the flesh.

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Expert articles
  • Preliminary Design Estimates in Construction

    SARATOGA — A crucial stage of any building project is the design phase, during which the architect lays out the dimensions of what will eventually be built. However, an important step that often gets overlooked between the design and building phases is getting a preliminary design estimate.

    Before sending the design to be finalized by an engineer, have your general contractor look at it, do some value engineering and give you a preliminary estimate, which will allow you to make sure it reflects your budget. Otherwise, you could wind up making a capital investment into finalizing the plans only to later realize you can’t afford the project.

    This is just one example of why it’s important to work closely with your general contractor throughout the building process. By keeping an eye on costs, your contractor will keep things on budget and help you avoid getting in over your head.

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Expert video tip
  • Video: Preliminary Estimates in Construction

    Complete Video Transcription:

    SARATOGA — Host, Sarah Rutan: When planning for a building project, it’s always a good idea to get a preliminary estimate on the proposed design. Today we’re in Saratoga with Diamond Certified Expert Contributor Cassady Monsen of Construction Services to learn more.

    Diamond Certified Expert Contributor, Cassady Monsen: A really good tip when clients are starting to do the design process, what I really suggest is to make sure before the plans are too far along, to get a preliminary floor plan. And give it to the general contractor to do a preliminary estimate. This allows time to do value engineering so that you can make sure that before you get too far along in the design process, that your plan is on budget.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Construction Services WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Construction Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 51 VERIFIED CUSTOMERS i
Construction Services : Average 9.1 out of 10 based on 51 unique customer surveys of customer satisfaction.

Jotham M.

VERIFIED Construction Services CUSTOMER

1 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've given their name as references for other people. They do great work, and they adhere strongly to the contract.

I really like their attention to detail. They give good quality work.

Gerry U.

VERIFIED Construction Services CUSTOMER

2 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them highly and have used them multiple times.

They have good communication and keep you informed on the status of the work.

Jeff A.

VERIFIED Construction Services CUSTOMER

3 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy and that is why we continue to use them.

The quality of their work, their willingness to do extra things that crop up, and that they point out how things can be done more efficiently.

S. S.

VERIFIED Construction Services CUSTOMER

4 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, I highly recommend them.

So they're very approachable, they're available all the time to answer your questions, they're honest, and they do very good work.

Sanjay A.

VERIFIED Construction Services CUSTOMER

5 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good.

They were willing to accommodate what we needed, whatever last minute changes we needed, stuff like that.

Simon M.

VERIFIED Construction Services CUSTOMER

6 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them for two jobs, so I'm definitely a repeat customer and I'd highly recommend them.

Cassady Monsen was right there, on point, making sure everything was taken care of, and he delivered on his promises.

John E.

VERIFIED Construction Services CUSTOMER

7 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them highly.

They don't waste time getting things done. I use them often for fixing up rental properties, and I like that they get the job done quickly and right away. Their prices are also reasonable and more competitive than anyone else in the area. Even insurance companies that I use are surprised by their low rates.

Jon M.

VERIFIED Construction Services CUSTOMER

8 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

Construction services is a good, quality contractor. They have nice people working there and they do a good job.

They are nice people to work with.

Jeff A.

VERIFIED Construction Services CUSTOMER

9 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them.

Their attention to detail and concern for the consumer

Ann L.

VERIFIED Construction Services CUSTOMER

10 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a good experience.

They were always here. There was very little down time, only when they were waiting for a part or an inspector. Bob was very good about trying to anticipate. He didn't wait until the work was done to schedule the inspection.

Corrie R.

VERIFIED Construction Services CUSTOMER

11 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are wonderful.

Everything, they are honest, reliable, skillful, their pricing is very competitive, and they are respectful. They are wonderful. I love them. They go above and beyond.

Jeff A.

VERIFIED Construction Services CUSTOMER

12 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality and trustworthy

It was good quality work done in a timely fashion.

John A.

VERIFIED Construction Services CUSTOMER

13 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are easy to work with, on time, and on budget.

That they are on time

Karthik K.

VERIFIED Construction Services CUSTOMER

14 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them to other friends.

I think they are overall very responsive, friendly, and they stick to the schedule and plans.

Kathleen T.

VERIFIED Construction Services CUSTOMER

15 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did great work and they were fast.

I liked that it was very easy.

Lea H.

VERIFIED Construction Services CUSTOMER

16 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought Bob was awesome. He was on time, on budget, and thorough. I liked how his workers, especially the carpenters were thoughtful about my house. For instance, we were having two ovens installed, so they waited until we got home to check with us on the placement and height.

I love Bob. I love his work. I would never even bid out another job. I work in technology and I am accountable to deadlines. I depend on a person who always meets their deadlines. He was always on time and never failed to meet what he said he was going to do. When there was going to be a problem due to having to wait for an inspector, he was very proactive with letting us know. There was never a day that there wasn't someone here working. In fact, he had people working on Saturday. On Friday, he would fax the city and get approval to work on Saturday and then post the permit. He was super meticulous. He worked super hard to meet all the deadlines. In fact, one time he had 14 people working here. It was a great experience. They helped us work through their mistakes. He really wanted to help mediate when we didn't like how things were. He does his best to stand behind his subs. This was a dream job. This was a dream project. We had a smaller job done by someone else, and it was just night and day.

Maki H.

VERIFIED Construction Services CUSTOMER

17 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are awesome.

Everybody was really nice and professional. They showed up on time and kept their word. They are very good to work with.

Mary M.

VERIFIED Construction Services CUSTOMER

18 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, reliable, and they do what they say they will do when they say they will do it.

They got the job done quickly and got me back in my house.

Melanie C.

VERIFIED Construction Services CUSTOMER

19 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time. They live up to their word. They are right in the middle with their prices, but their workmanship and devotion to their customers is top-notch.

They are really willing to work with us and listened when we had input. We've used them for two jobs and would not even hesitate to hire them again.

Ram S.

VERIFIED Construction Services CUSTOMER

20 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and on time.

They were on schedule.

Read All 51 Survey Responses at Ratings View