Diamond Certified Company Report

Collier Warehouse, Inc.

Diamond Certified Company Report

Collier Warehouse, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 339 VERIFIED CUSTOMERS i

Claudia J.

VERIFIED Collier Warehouse, Inc. CUSTOMER

1 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did thorough work, they were easy to deal with and very informative, and they did a good follow-up.

I liked how they were very communicative and easy to reach. I got feedback when I had questions. We were very pleased with the quality of their products and service.

Craig S.

VERIFIED Collier Warehouse, Inc. CUSTOMER

2 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their products and services are top in the industry, the best you can get. We had a great experience going to them and getting our stuff from them as opposed to big box stores. Collier Warehouse goes above and beyond. It's a totally different experience than what is so common today.

They work efficiently and they are so courteous, so it is just more pleasant to deal with them whenever possible.

Dan J.

VERIFIED Collier Warehouse, Inc. CUSTOMER

3 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with the products and their service was excellent.

They are geared toward professionals such as myself and it makes for a very enjoyable experience, practical and efficient.

Read All 339 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Collier Warehouse, Inc. provides and installs windows, doors, storefronts, skylights, and solariums for residential and commercial building projects throughout Northern California. The company supplies homeowners, contractors, architects and developers with high-quality products from national manufacturers, including Marvin windows, Fleetwood doors and Arcadia storefronts.

When Collier was established in 1977, it primarily focused on skylights, but as its customer base grew, so did its list of services. The company makes sure its staff is factory-trained to provide customers with the necessary information to make the right choices for their projects.

“We’re always adding new products as they’re introduced to the market,” says owner Paul Akin. The company’s San Francisco showroom has full-sized displays of many of its products, so customers can review them and see their applications before making a final decision. Collier strives to stay current on innovative product changes in the building industry.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Collier Warehouse, Inc.

Locations

Northern California

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SERVICES PERFORMED

Doors
Windows
Skylights
Solariums
Installation
Sales
Commercial
Residential 

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Collier Warehouse, Inc.

Company Profile

Collier Warehouse, Inc. provides and installs windows, doors, storefronts, skylights, and solariums for residential and commercial building projects throughout Northern California. The company supplies homeowners, contractors, architects and developers with high-quality products from national manufacturers, including Marvin windows, Fleetwood doors and Arcadia storefronts.

When Collier was established in 1977, it primarily focused on skylights, but as its customer base grew, so did its list of services. The company makes sure its staff is factory-trained to provide customers with the necessary information to make the right choices for their projects.

“We’re always adding new products as they’re introduced to the market,” says owner Paul Akin. The company’s San Francisco showroom has full-sized displays of many of its products, so customers can review them and see their applications before making a final decision. Collier strives to stay current on innovative product changes in the building industry.

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Company Philosophy

"Our core values are very important to us and are the foundation of our operation. Professionalism– we promise what we deliver and deliver what we promise. Fairness–we treat our customers fairly and honestly. Responsibility–we take complete ownership of our work. Attitude–we think and act with positivity. Quality–we aim to do the job right, every time."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window and door installation companies that have earned the prestigious Diamond Certified award. For Collier Warehouse, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: draw upon its three-plus decades of industry experience to provide its clients with the best possible products and installations. “Our experience allows us to determine the right product and installation method for every situation,” says owner Paul Akin. “Our customers know we’ll be able to help them make smart choices that will benefit their homes and businesses for many years.”

Collier Warehouse has been providing and installing windows, doors, storefronts, skylights, and solariums for residential and commercial clients throughout Northern California since 1977. The company exclusively works with high-quality products made by industry-leading manufacturers like Marvin and Fleetwood, and its San Francisco showroom features full-size product displays that allow customers to review applications before making final decisions.

Unlike less experienced window and door installation companies that rush from job to job in an effort to maximize their workload volume, Collier Warehouse focuses on one project at a time, which allows it to guarantee high-end installations that function as they were designed to. “We take our time and pay attention to details, like how new windows interface with the building,” affirms Mr. Akin. “We’re not interested in getting a job done quickly and moving on to the next one—we make sure everything is done correctly and the customer is completely satisfied with our work.”

Another distinguishing attribute of Collier Warehouse is its dedication to quality control in every aspect of its operations. “Our installers understand the importance of fulfilling both manufacturer specifications and customer expectations, and when we combine that with follow-up checks on every job and continuing education for our staff, that’s a recipe for success,” says Mr. Akin. “We want our clients to be happy with everything we do, so we’re always learning how to get better.”

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Industry Info

If you want to brighten up your home, consider installing skylights or sun tunnels. Owners of older homes (and even some modern homes) often complain about a lack of lighting and windows that are too small to bring in enough natural light. Luckily, there’s an easy fix to those problems: skylights. “Skylights are a great addition to any house because they let in a lot of natural light and make the home feel warmer, brighter, and cheerier,” says Paul Akin, owner of Collier Warehouse, Inc. in San Francisco. “They can also address a lot of problems that homeowners have with their existing windows. Large, custom skylights can be the focal point of kitchens, family rooms or entertainment areas, and smaller skylights can accent certain parts of rooms.”

Sun tunnels, which are sealed tunnels that allow light to come in through the roof and filter through the attic space and into the home, are also good options for many homeowners. “Sun tunnels bring natural light to hallways, bathrooms, interior rooms with no windows and even walk-in closets,” explains Mr. Akin. “When you want light in a room but don’t want the focal point that a skylight brings, sun tunnels can be the answer.”

Replacing existing skylights that have become fogged or don’t provide enough light is also a smart idea for homeowners who want a fresh pop of natural light. Modern advancements in skylight technology mean many problems that homeowners used to experience with skylights are no longer an issue. Leaking, cloudiness, fogged glass, and even the inability to close off or put shades on skylights have all been addressed by many industry-leading skylight and sun tunnel manufacturers.

Is there any place you shouldn’t put a skylight? Mr. Akin says most contractors recommend against installing skylights in bedrooms. “A bedroom skylight can make it harder to sleep in or take afternoon naps. However, some skylights come with built-in automatic or electric blinds, so a product like that can give you the light you want and the darkness you need.”

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Frequently Asked Questions

Q: Do you install the products you sell?

A: We install about half of the products we sell, including windows. We also sell products directly to contractors who perform installations.

Q: Can you help me determine which types of windows are best for my situation?

A: Absolutely. Once we learn what you want to accomplish, we’ll help you find window products that meet your budget and design preferences.

Q: When will you deliver my new windows and doors?

A: Delivery time can be anywhere from two to 20 weeks, depending on the product. We custom-order every item to fit the specific needs of our customers, so it takes longer to get windows and doors because we don’t keep those types of products in stock.

Q: Who will take the measurements for my new windows and doors?

A: If you choose us to install the products, our installer will come to your home and take the measurements. If a contractor is installing our products, they’ll provide us with the measurements for manufacturing. Every installer has a different method when it comes to installing windows and doors, so the measurements need to be accurate to ensure a quality installation.

Q: Do you have a showroom?

A: Yes, our San Francisco showroom features full-size displays that allow you to touch, operate and work with different products so you can make sure you’re getting what you want before you place an order.

Q: What is low-E glass?

A: Low-E stands for ‘low emissivity’—essentially, it’s a coating that goes on a window to keep heat in and cold out during the winter. Depending on the low-E coating you choose, you can even control heat gain when the sun shines on the windows.

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SELECTED PHOTOS FROM Collier Warehouse, Inc.

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Diamond Certified RATINGS ON Collier Warehouse, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 339 VERIFIED CUSTOMERS i
Collier Warehouse, Inc. : Average 8.7 out of 10 based on 339 unique customer surveys of customer satisfaction.

Claudia J.

VERIFIED Collier Warehouse, Inc. CUSTOMER

1 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did thorough work, they were easy to deal with and very informative, and they did a good follow-up.

I liked how they were very communicative and easy to reach. I got feedback when I had questions. We were very pleased with the quality of their products and service.

Craig S.

VERIFIED Collier Warehouse, Inc. CUSTOMER

2 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their products and services are top in the industry, the best you can get. We had a great experience going to them and getting our stuff from them as opposed to big box stores. Collier Warehouse goes above and beyond. It's a totally different experience than what is so common today.

They work efficiently and they are so courteous, so it is just more pleasant to deal with them whenever possible.

Dan J.

VERIFIED Collier Warehouse, Inc. CUSTOMER

3 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with the products and their service was excellent.

They are geared toward professionals such as myself and it makes for a very enjoyable experience, practical and efficient.

S. C. S. C.

VERIFIED Collier Warehouse, Inc. CUSTOMER

4 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

My sales guy is just the best. His name is Tony.

Tony never misses a thing. He always does my widows. He gets all the details.

N. B.

VERIFIED Collier Warehouse, Inc. CUSTOMER

5 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service, good prices, and quality merchandise

They carry Fleetwood windows and their pricing is pretty good on other things too.

G. G. G. M. C.

VERIFIED Collier Warehouse, Inc. CUSTOMER

6 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they have good product.

We use them for windows and doors and they have quality merchandise.

A. B. M. D.

VERIFIED Collier Warehouse, Inc. CUSTOMER

7 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional and friendly staff

Nice showroom and the fact that the customer service was very good

D. S. F.

VERIFIED Collier Warehouse, Inc. CUSTOMER

8 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm a general contractor and I use them for windows and doors.

They often have everything in their selection that the architects specify needing in the plans.

O. B. I.

VERIFIED Collier Warehouse, Inc. CUSTOMER

9 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them for sure.

I think their service is very good.

J. M. C.

VERIFIED Collier Warehouse, Inc. CUSTOMER

10 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a good company to work with.

I am very satisfied with their work and pricing.

Linda G.

VERIFIED Collier Warehouse, Inc. CUSTOMER

11 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

You have to stay on top of them. I was very happy with the windows, but they would say they were going to call and then they wouldn't call. They came and took the windows out. It took them two days to frame the windows. The workmen were great. The job was good. I'm not unhappy with my experience.

I thought everyone who worked for them was great. I paid half up front and half after. It took 3 weeks for them to send me a bill. I have never had anyone wait that long to bill me.

Delfina M.

VERIFIED Collier Warehouse, Inc. CUSTOMER

12 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very knowledgeable. Other people with the same product weren't able to answer our questions like Collier did.

The knowledge that their people had

Paul S.

VERIFIED Collier Warehouse, Inc. CUSTOMER

13 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

The guy came out and measured the windows and his knowledge was amazing.

Martine K.

VERIFIED Collier Warehouse, Inc. CUSTOMER

14 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's high quality work and these guys know what they're doing.

They are tremendously experienced. Everything was executed perfectly.

Jim C.

VERIFIED Collier Warehouse, Inc. CUSTOMER

15 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

How polite and reliable they were

They are very friendly and very knowledgeable.

Rick D.

VERIFIED Collier Warehouse, Inc. CUSTOMER

16 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with and easy to do business with.

It is not like dealing with Home Depot. I deal with people who actually know what windows are.

Jon L.

VERIFIED Collier Warehouse, Inc. CUSTOMER

17 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, honest, and efficient

They were very direct and gave me exactly what I wanted at a better price.

Tony L.

VERIFIED Collier Warehouse, Inc. CUSTOMER

18 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have had a good experience.

They are service-oriented.

Elizabeth M.

VERIFIED Collier Warehouse, Inc. CUSTOMER

19 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a great place for Fleetwood.

They have what I need.

Mark R.

VERIFIED Collier Warehouse, Inc. CUSTOMER

20 of 339

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthy, reliable, and great product

Trustworthy, reliable, and great product

Read All 339 Survey Responses at Ratings View