Diamond Certified Company Report

Cold Craft, Inc.

Diamond Certified Company Report

Cold Craft, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 389 VERIFIED CUSTOMERS i

R.I.S.S.

VERIFIED Cold Craft, Inc. CUSTOMER

1 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them many times, mainly because the quality of their work is second to none. They're punctual, professional, and thorough.

I like the fact that they show up on time, and they're ready to get down to business.

Margaret P.

VERIFIED Cold Craft, Inc. CUSTOMER

2 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're wonderful. They installed my air conditioning and my furnace. I've had them come out and service stuff annually, and they're great at it.

They're very personable and friendly. They show up when they're supposed to, and they do the job that they're supposed to do. They're reasonably priced and just a great group of guys and gals.

Martha E.

VERIFIED Cold Craft, Inc. CUSTOMER

3 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

I call them, and I know it's going to get fixed. I trust them.

I liked that they were on time and that they were able to find a solution to the problem. They gave me the right estimate, and they did what they were supposed to do.

Read All 389 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Susan Nichol, CEO

Cold Craft, Inc. (CCI) is a full-service heating and air conditioning company that works on all types of furnace and air conditioning equipment. The company is also experienced in geothermal heating and air conditioning (using the earth’s constant temperature to heat and cool clients’ homes) and wine cellar refrigeration. CCI also has an engineering department that works on more complex HVAC-R (heating, ventilation, air conditioning and refrigeration) systems.

CCI thrives on difficult and unique HVAC-R issues such as water source heat pumps and ceiling-mounted air handlers connected to units sitting on rooftops. When precise temperature or humidity is called for, Cold Craft responds with ideas for comfort or humidity control. Clients who need precise temperature or comfort range from museums to luxury homes to those who need to protect their artifacts from the punishment of indoor HVAC systems.

In addition to heating and air conditioning, CCI has an engineering department that’s dedicated to making sure clients’ projects are planned by people who also install HVAC equipment, not just people who are in front of computers. For complete commercial or residential information, Cold Craft invites potential customers to visit www.coldcraft.com. 

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Cold Craft, Inc.

COMPANY CONTACT
Service AREA

South Bay
Peninsula
East Bay

SERVICES PERFORMED

Air Conditioning
Heating
Energy Savings
Geothermal Heating/Cooling
Sheet Metal Service
Residential and Commercial

BRANDS Supported
  • Lennox

  • Bryant

  • Carrier

  • ClimateMaster

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Cold Craft, Inc.

Company Profile

Cold Craft, Inc. (CCI) is a full-service heating and air conditioning company that works on all types of furnace and air conditioning equipment. The company is also experienced in geothermal heating and air conditioning (using the earth’s constant temperature to heat and cool clients’ homes) and wine cellar refrigeration. CCI also has an engineering department that works on more complex HVAC-R (heating, ventilation, air conditioning and refrigeration) systems.

CCI thrives on difficult and unique HVAC-R issues such as water source heat pumps and ceiling-mounted air handlers connected to units sitting on rooftops. When precise temperature or humidity is called for, Cold Craft responds with ideas for comfort or humidity control. Clients who need precise temperature or comfort range from museums to luxury homes to those who need to protect their artifacts from the punishment of indoor HVAC systems.

In addition to heating and air conditioning, CCI has an engineering department that’s dedicated to making sure clients’ projects are planned by people who also install HVAC equipment, not just people who are in front of computers. For complete commercial or residential information, Cold Craft invites potential customers to visit www.coldcraft.com. 

Read moreRead Less
Company Philosophy

"Our professional technicians and support staff provide quality workmanship, reliable products, and courteous, prompt service. The majority of our business comes from word-of-mouth advertising from satisfied customers, so our clients can be sure that we'll do everything we can to earn their referrals."

Read moreRead Less
Comparative Summary

Few companies in the heating, ventilating, air conditioning and refrigeration (HVACR) field earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Cold Craft, Inc. has been Diamond Certified since 2002, which shows a long track record of customer satisfaction and loyalty.

Cold Craft, Inc. installs high-efficiency systems and renewable energy HVACR for both residential and commercial clients. Projects include geothermal installation and service, standard and high-efficiency HVAC, and even wine cellar refrigeration. CEO Susan Nichol speaks highly of the reputation Cold Craft has earned for using modern equipment and techniques, being very reliable, and employing craftsmen who are motivated by challenging projects.

Cold Craft, Inc. offers customers a wide range of options, from basic HVAC solutions to energy-efficient geothermal, variable speed motors (VSM), wine cellar refrigeration and other solutions designed to help battle the rising costs of energy or tackle specific issues.

When Cold Craft, Inc. installs new equipment, it conducts a detailed, unique and proprietary quality control procedure that’s rarely performed by other companies in the industry. During this process, the technician collects two or more full pages of data and benchmarks (including things like airflow and gas pressure) and makes sure the equipment matches the conditions required for where it’s installed. “Frequently, we find things that need to be corrected–things that other installers miss,” says Ms. Nichol.

Read moreRead Less
Industry Info

The life expectancy of your heating and air conditioning equipment is directly related to how well it’s maintained. “A lot of people cut the life of their equipment short by skipping regular maintenance,” says Steve Schultz, manager of Cold Craft, Inc. in Campbell. “You should arrange for annual inspections of your heating or air conditioning system to ensure it’s running at peak efficiency. Preventive maintenance calls are relatively inexpensive and will result in future cost savings.”

Your role in maintaining your air conditioning or heating system is just as important as the job of the service technician who performs the annual inspection. Consider the following tips for between-visit maintenance:

• Change your furnace and air conditioning filters once a month, even if the manufacturer recommends every other month. This is especially important during the summer, when dust and allergens circulate.
• Remove plants, fallen branches and debris from around your outdoor HVAC equipment. Objects that are too close can prevent adequate air flow.
• Regularly vacuum indoor registers and air vents. Many heating contractors say dust and dirt cause almost half of their service calls.
• Move furniture and drapes away from registers.

Read moreRead Less
Frequently Asked Questions

Q: How much do you charge for a service call?

A: That depends on whether it’s a residential or commercial call and where it’s located. We also occasionally provide reduced rates for diagnostic calls, where we send out a technician to see what’s wrong and then give a repair quote.

Q: How experienced and trained are your technicians?

A: All our technicians are trained and certified by North American Technician Excellence (NATE), a nonprofit organization that provides independent training and certification for the heating, ventilation, air conditioning and refrigeration (HVACR) industry. We’re also qualified to work at U.S. Department of Defense and Department of Justice facilities.

Q: How soon can you arrive at a jobsite?

A: Our availability varies with demand, but we have 10 trucks that work throughout the South Bay, so we’re usually able to quickly accommodate our clients.

Q: Can you replace parts based on another company’s diagnosis?

A: Unfortunately, no. The work we perform is under warranty.

Q: What brands of air conditioning equipment do you service?

A: We service equipment from Trane, Carrier, York, Rheem, Goodman, Day & Night, Fedders, Bard, Lennox, American Standard, Comfortmaker, Nordyne, Hitachi, Mitsubishi, Amana, Whirlpool, Weather King, Breeze Air, Bryant, Vinotheque, Whisper Cool and many others.

Read moreRead Less

SELECTED PHOTOS FROM Cold Craft, Inc.

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Susan Nichol

Expert CONTRIBUTOR PROFILE
  • Susan Nichol is CEO of Cold Craft, Inc., a Diamond Certified company since 2002. She can be reached at (408) 341-9915 or by email

Susan Nichol: Assuring Quality

By James Florence, Diamond Certified Resource Reporter

CAMPBELL – Having spent most of her career dealing with angry and frustrated people, Susan Nichol understands the art of public relations better than most. “I’ve had a lot of experience working for telecom and cable companies, handling quality assurance and responding to customer complaints,” she says. “After doing that for as long as I have, you get pretty good at dealing with people without losing your cool.” To this day, Susan says the human element continues to be her favorite part of what she does. “I’ve always been interested in human behavior. I like to see what happens when you put something out there to the public. I’ll take note of what works, what doesn’t and how the whole thing could be improved.”

Originally from the East Coast, Susan took advantage of a lucrative voluntary layoff deal to move to California in 1996, where she had no trouble finding employment in the booming telecom industry. Eleven years later, however, a simple conversation would lead to her transition to an entirely new industry. “I was a member of a local networking group, which somebody from Cold Craft was also a part of,” she remembers. “At one of our meetings, we discussed what was happening at Cold Craft and I gave him some ideas. The next thing I knew, I was working there, too!”

Susan has spent the last 20-plus years working in the Bay Area, where she resides with her husband and two sons. She says that while she’s grown to appreciate the mild local climate, as an East Coast native, it initially took some adjustment. “Frankly, since I was accustomed to eastern weather, it was a bit uncomfortable for me not to see rain from March until November,” she laughs.

When Susan isn’t on the job, she likes to unwind by engaging in a variety of hobbies. “As a California resident, I’ve come to appreciate the fine art of wine tasting,” she says. “I also enjoy doing things with my hands, whether trying the newest recipe from Food Network or making a stained glass window.”

In regard to her professional success, Susan says that while honest self-assessment isn’t always easy, it’s a necessary step toward self-improvement. “It’s human nature to tweak the numbers to make things look better. My advice is to take the numbers, learn from them and work to improve your results over time. Unless you’re taking an honest look at yourself, you aren’t improving—you’re just getting better at fooling yourself.”

Ask Me Anything!
Q: Do you have a favorite restaurant?
A: I love all types of food, so it depends on what I’m in the mood for. A couple of my favorite spots are Alexander’s Steak House and the Silicon Valley Capital Club dining room. I also like authentic ethnic restaurants where you sit on the floor and there’s entertainment like belly dancing—I enjoy the experience as much as the food.

Q: Are you a dog person or a cat person?
A: I’m definitely a dog person. Not only do I think they’re more personable, I’m allergic to cats!

Q: Who’s your favorite movie monster?
A: Godzilla. Who else can come to town, stomp around and leave without cleaning up?

Q: Who makes you laugh?
A: I like several different comedians, from big stars like George Lopez to local performers like Ross Turner and Michael Slack.

Q: Are you an early bird or a night owl?
A: Both. If I was on my own schedule, I’d get up early, nap mid-day and party at night!

Q: Have you ever had a conversation with a famous person?
A: Butch Vig. He was the premier producer during the alternative rock boom of the early ’90s, helming records for bands like Nirvana, Smashing Pumpkins and Sonic Youth before finding success as a performer with the band Garbage. He’s actually married to a relative of mine. From getting to know him, I can say he’s as laid back and down to earth as his videos and pictures depict him to be, which isn’t always the case with famous people.

Read moreRead less
Expert articles
  • The Importance of Changing Your Furnace Filter

    CAMPBELL — One simple yet often overlooked aspect of furnace maintenance is regular filter replacement. It’s an inexpensive investment considering the benefits it provides, especially when you consider that neglecting to replace a furnace filter can lead to costly system repairs. In fact, 50 percent of furnace repairs performed in the United States result from excess dirt and debris accumulating inside the furnace. By changing your filters regularly, you can avoid this.

    Besides being a preventative step against system failure, changing your furnace filter can enhance the air quality inside your home. According to the American Lung Association, air quality tends to be lower inside a home compared to outside. Fortunately, a clean furnace filter can help improve this situation, particularly if anyone in your home smokes or has allergies.

    In addition to changing your furnace filter, you should also consider upgrading to a style that offers the maximum amount of filtration. Filters are rated by the MERV system, and the higher the rating, the better the filtration. A filter with a MERV rating of 10 is a good choice.

    Read moreRead less
Expert video tip
  • Video: Importance of Filter Replacement

    Complete Video Transcription:

    Host, Sarah Rutan: When caring for your home, you’ll need to learn how to maintain and change your filter. Today we’re with Diamond Certified Expert Contributor Susan Nichol of Cold Craft to learn about furnace maintenance.

    Diamond Certified Expert Contributor, Susan Nichol: An easy yet often overlooked home maintenance is changing that furnace filter. If it’s dirty, and this one is really not that bad, throw it out. You don’t need that. Filters are cheap. Here’s a couple examples here. So, that inexpensive furnace change – filter change now can avoid a costly repair bill later. Besides, 50 percent of the repairs for furnaces in the United States are caused by dirt and debris inside the furnace. Changing your filter can avoid that.

    According to the American Lung Association, air quality inside the house is much worse than air quality outside the house. So, you have a lot resting on these filters. So, if you have someone with allergies in your home or if you have a smoker or if you have a lot of dust in your home, you might want to upgrade your furnace filter.

    Here’s a MERV 10. And the rating for filters goes by MERV ratings. The higher the number, the better. So, this MERV 10 is actually pretty thick, and it shows you also the air flow. It’s important that you install your new filter the right way. So, the air should go this direction through the filter.

    So, what did we learn today? Change your furnace filter for cleaner air. We want to also fix the – make it so we don’t have expensive repairs later. And we want to make sure that you have clean air to breathe.

    Host, Sarah Rutan: To learn more from local, top rated companies visit our Diamond Certified Expert Reports at experts.diamondcertified.org

    Read moreRead less

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Kent Penning

Expert CONTRIBUTOR PROFILE
  • Kent Penning is a 34-year veteran of the HVAC industry and owner of Cold Craft, Inc., a Diamond Certified company since 2002. He can be reached at (408) 341-9915 or by email.

Kent Penning: Young at Heart

By James Florence, Diamond Certified Resource Reporter

CAMPBELL – While many Bay Area residents attest to the enhanced quality of life provided by the indigenous beauty and cultural diversity, few claim that it actually perpetuates their youth. According to Kent Penning, however, living in the Bay Area can have just such a revitalizing effect, if you let it. “After age 40, I still ride my motorcycle all over, and I recently earned my black belt in Taekwondo,” he says. “I guess living here makes you feel young!”

Kent may be young at heart, but he’s all business when it comes to his professional career. When he established Cold Craft, Inc. in 1991, he knew his success would depend on his ability to stay ahead of the game in terms of industry innovation. “I was an HVAC student and a technician before I decided to take the plunge and start my own firm,” he retells. “I committed myself to staying current with changes in the industry, because even at that time I saw other business owners falling behind.” After more than 20 years, Kent continues to stay on the cutting edge of his industry by teaching HVAC and refrigeration classes at San Jose City College and being an active member of Entrepreneurs’ Organization. “I’ve been a member of EO for the past 12 years,” he says. “One of the things I enjoy most is taking the business concepts I learn there and applying them to Cold Craft.”

Originally from Minnesota, Kent moved to the Bay Area with his family when he was six years old. His own children have now reached adulthood, and he describes the Penning clan as a melting pot of interests and activities. “We all have different interests, from my wife’s crafts to my two sons’ athletic activities to my motorcycle riding and love of fine wines.” The addition of his first grandson two years ago only served to enhance the family’s vitality. “His middle name is literally Danger, and even though he’s only two, he’s already living up to it,” he laughs. “Talk about keeping me young—he has me running!”

Kent’s business, hobbies and family keep his schedule well-occupied, so when he’s asked what he would do if he could retire tomorrow, his response isn’t surprising. “I’d have a day where I’d do absolutely nothing,” he says. “Just one day to recharge my batteries before I get back to being busy again!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland Raiders. I think it’s interesting how the team still has a bad boy reputation but they seem more laid back than ever—especially the fans, who are actually more mature than a lot of teams’ fans.

Q: If someone was making a movie about your life, what actor would play you?
A: I’d love to say Robert De Niro or Steve McQueen, but I think a more realistic choice would be Tim Allen, in a role similar to the one he played in “Wild Hogs.”

Q: What’s the most memorable thing a customer has ever said to you?
A: One customer called and said he had skunks looking at him from inside his air conditioning vent.

Q: What’s your favorite holiday?
A: The 4th of July.

Q: What country would you most like to visit and why?
A: Spain, because a number of people have told me it’s just as beautiful as California.

Q: If you could have a conversation with anyone living or dead, who would it be?
A: Smokey Yunick. He was a famous NASCAR racer—a self-educated good ol’ boy from the South whom all the big shot engineers from Detroit would seek out and hire to solve their technical problems.

Read moreRead less
Expert articles
  • The Importance of Annual Furnace Inspections

    CAMPBELL — One commonly neglected aspect of furnace maintenance is inspection. While ongoing upkeep such as routine filter changes is vital to a furnace’s performance, having it regularly inspected by a professional is equally important in terms of efficiency and safety.

    This is particularly true with furnaces that are more than 10 years old. While annual inspection is a good idea for any furnace, it’s even more important for older units to ensure they continue to operate properly. A furnace’s components can wear out as it ages, which increases the chances of issues like overheating. An overheating furnace can actually melt the system’s wires and insulation, which creates the potential for a fire. In addition, an older furnace can start to accumulate rust on its metallic components.

    A licensed HVAC professional will be able to spot such problems and offer solutions to keep your furnace running optimally and maximize its lifespan. Not only can regular inspection prevent unanticipated system failure, but operating costs will be at their lowest when your unit is inspected and serviced on a regular basis.

    Read moreRead less
  • Air Vents: The Key to a Properly Functioning Furnace

    CAMPBELL — Everyone wants to save money on their heating bills during the winter, and some people try to accomplish this by closing the air vents in certain rooms throughout their homes. While this strategy can potentially save money, it can also backfire because it introduces the risk of overheating the furnace.

    When a furnace overheats, it triggers an automatic shutoff (known as a limit switch) that acts as a safety default against potential fires. While a limit switch will protect you from a house fire, it will also put your system out of commission and require the expertise of a technician to get back online.

    Before you close your air vents, you need to consider the number of vents in your home. In order for your system to run safely, 60 to 70 percent of your home’s air vents need to be left open. That means if you have 10 vents, you should keep at least six open to protect your system against a default shutdown.

    Read moreRead less
Expert video tip
  • Video: Managing Air Flow in Your Home

    Complete Video Transcription:

    CAMPBELL — Host, Sarah Rutan: If you want to maintain air flow in vacant parts of your home, you’ll first need to know your options and the pros and cons of each. Today we’re with Diamond Certified Expert Contributor Kent Penning of Cold Craft to learn more.

    Diamond Certified Expert Contributor, Kent Penning: Everyone wants to save money during heating season. And as a professional contractor and instructor at a vocational school, I get asked the following question quite a bit. People will ask me, say, Kent, I’ve got some rooms in my house that aren’t being used. Can I turn off my air outlet? Well, the answer is: That depends. That depends on a number of things.

    One of the big things is: How many air outlets are in your home? First off, let’s talk about your air outlets. If you have an air outlet on the floor, it will generally be brown. And you can go ahead and open or close the air outlet by moving the thumb wheel on the side. And you’re not going to be able to see the dampers in the back, but the thumb wheel will go ahead and open or close the dampers.

    Other homes will have a ceiling diffuser, and they’re typically white. And again, you’ve got a lever on the side that can be moved and will go ahead and move the blades in the back. By moving the blades in the back, you’ll either open or close said register or diffuser.

    Well, how many can I close? Well, the rule of thumb is that you want to keep 60 to 70 percent of them open. So, if you’ve got 10 air outlets in your home, you want to keep six or seven of them for sure open.

    Well, you know, I’m a tightwad, Kent, and I want to close down more than that. Well, be aware that you’re running a risk of overheating that furnace and having the furnace trip off and what we call a limit switch or a high temperature switch. If the furnace gets too hot, be it old or new, it will shut off because it’s too hot. And this is to protect you and your family.

    So, my recommendation is not to turn off any more than six or 60 percent of the air outlets in your home, unless you like – want to spend a cold night. The furnaces do protect themselves, and these safeties, you know, are meant to protect you and your family.

    Host, Sarah Rutan: To learn more from local, top-rated companies visit our Diamond Certified Expert Reports at experts.diamondcertified.org

    Read moreRead less
  • Video: Managing Air Flow in Your Home

    Complete Video Transcription:

    CAMPBELL — Host, Sarah Rutan: If you want to maintain air flow in vacant parts of your home, you’ll first need to know your options and the pros and cons of each. Today we’re with Diamond Certified Expert Contributor Kent Penning of Cold Craft to learn more.

    Diamond Certified Expert Contributor, Kent Penning: Everyone wants to save money during heating season. And as a professional contractor and instructor at a vocational school, I get asked the following question quite a bit. People will ask me, say, Kent, I’ve got some rooms in my house that aren’t being used. Can I turn off my air outlet? Well, the answer is: That depends. That depends on a number of things.

    One of the big things is: How many air outlets are in your home? First off, let’s talk about your air outlets. If you have an air outlet on the floor, it will generally be brown. And you can go ahead and open or close the air outlet by moving the thumb wheel on the side. And you’re not going to be able to see the dampers in the back, but the thumb wheel will go ahead and open or close the dampers.

    Other homes will have a ceiling diffuser, and they’re typically white. And again, you’ve got a lever on the side that can be moved and will go ahead and move the blades in the back. By moving the blades in the back, you’ll either open or close said register or diffuser.

    Well, how many can I close? Well, the rule of thumb is that you want to keep 60 to 70 percent of them open. So, if you’ve got 10 air outlets in your home, you want to keep six or seven of them for sure open.

    Well, you know, I’m a tightwad, Kent, and I want to close down more than that. Well, be aware that you’re running a risk of overheating that furnace and having the furnace trip off and what we call a limit switch or a high temperature switch. If the furnace gets too hot, be it old or new, it will shut off because it’s too hot. And this is to protect you and your family.

    So, my recommendation is not to turn off any more than six or 60 percent of the air outlets in your home, unless you like – want to spend a cold night. The furnaces do protect themselves, and these safeties, you know, are meant to protect you and your family.

    Host, Sarah Rutan: To learn more from local, top-rated companies visit our Diamond Certified Expert Reports at experts.diamondcertified.org

    Read moreRead less
Cold Craft, Inc. WEBSITE AND EXTERNAL FEED
  • Cold Craft, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Cold Craft, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 389 VERIFIED CUSTOMERS i
Cold Craft, Inc. : Average 9.1 out of 10 based on 389 unique customer surveys of customer satisfaction.

R.I.S.S.

VERIFIED Cold Craft, Inc. CUSTOMER

1 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them many times, mainly because the quality of their work is second to none. They're punctual, professional, and thorough.

I like the fact that they show up on time, and they're ready to get down to business.

Margaret P.

VERIFIED Cold Craft, Inc. CUSTOMER

2 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're wonderful. They installed my air conditioning and my furnace. I've had them come out and service stuff annually, and they're great at it.

They're very personable and friendly. They show up when they're supposed to, and they do the job that they're supposed to do. They're reasonably priced and just a great group of guys and gals.

Martha E.

VERIFIED Cold Craft, Inc. CUSTOMER

3 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

I call them, and I know it's going to get fixed. I trust them.

I liked that they were on time and that they were able to find a solution to the problem. They gave me the right estimate, and they did what they were supposed to do.

Jurgen W.

VERIFIED Cold Craft, Inc. CUSTOMER

4 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient and they did what they promised they would do. I feel that they were very good people to deal with. I would use them again and again if needed.

Basically, I think they did a really good job. I'm very happy with our new system here.

Mike M.

VERIFIED Cold Craft, Inc. CUSTOMER

5 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were our go-to for wine room refrigeration.

They were knowledgeable in the tasks that I had them do.

Connie W.

VERIFIED Cold Craft, Inc. CUSTOMER

6 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

That our experience has been a positive one and they have been responsive.

They have a great technician, Robert in particular. I found him to be very knowledgeable and very informative.

Richard d.

VERIFIED Cold Craft, Inc. CUSTOMER

7 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess they got the problem solved, although I could have done with more personal interaction with them, the personal touch wasn't there. Otherwise, they got the job done.

They are close to my office, so that keeps the costs down.

Melody B.

VERIFIED Cold Craft, Inc. CUSTOMER

8 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to call them.

Prompt service and quality of work

Mike M.

VERIFIED Cold Craft, Inc. CUSTOMER

9 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

We are a preventative contractor so we deal with them often. What makes me a biggest fan of their work is the response time. We have schools and they generally have a same day response time for us.

Response time and generally the same tech comes out. So he knows the properties and knows what was done last.

Dean C.

VERIFIED Cold Craft, Inc. CUSTOMER

10 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always on time.

The quality of work

Michelle S.

VERIFIED Cold Craft, Inc. CUSTOMER

11 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job. I trusted them in my home, and they showed me a lot of options, which I really liked. I absolutely love the whole house fan that I got.

I would say trustworthiness.

Marilyn B.

VERIFIED Cold Craft, Inc. CUSTOMER

12 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They are excellent.

They are reliable, on time, and professional and very educational.

Rosemary L.

VERIFIED Cold Craft, Inc. CUSTOMER

13 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am going to pass on that one.

They were professional, knowledgeable, and efficient.

Moni B.

VERIFIED Cold Craft, Inc. CUSTOMER

14 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a good experience with them. I've recommended them to a few people already. They're really good.

I just think that they did a great job. They were on top of everything and they're customer-oriented.

Sid R.

VERIFIED Cold Craft, Inc. CUSTOMER

15 of 389

Quality 10
10 10
Loyalty No
CRITIQUE

Try this other company, I got the same job for about half the price.

They took care of the job that I hired them to do.

Andy H.

VERIFIED Cold Craft, Inc. CUSTOMER

16 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy and they show up on time.

I had a good experience with the technicians I interacted with, they are knowledgeable and they are willing to help.

Andrew W.

VERIFIED Cold Craft, Inc. CUSTOMER

17 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very honest, very cooperative, and very flexible.

They're very timely and honest.

Brian F.

VERIFIED Cold Craft, Inc. CUSTOMER

18 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had somewhat of a technical and challenging job. They exceeded my expectations. They did great.

I liked the crew who came out to do the installation. They were knowledgeable and quick. I thought they were fantastic.

George K.

VERIFIED Cold Craft, Inc. CUSTOMER

19 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to be good at what they're doing. They were knowledgeable, polite, and they did a good job.

I thought the service technician did a good job. She was respectful, communicated well, and took care of the problem.

Gregg C.

VERIFIED Cold Craft, Inc. CUSTOMER

20 of 389

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're competent, knowledgeable, and fair.

They have great customer service. They're friendly, approachable, and honest.

Read All 389 Survey Responses at Ratings View