Diamond Certified Company Report

Chandler Construction

Diamond Certified Company Report

Chandler Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 25 VERIFIED CUSTOMERS i

Carol G.

VERIFIED Chandler Construction CUSTOMER

1 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, efficient, and an expert in their job.

They were on time, easy to work with, and they did what they said they would do.

Mike S.

VERIFIED Chandler Construction CUSTOMER

2 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they always did a great job, they did what they said and stayed within budget. They got done in the time they said as well, so they were good for us.

It was that they followed through with what they said, that is a huge deal for us.

Jon C.

VERIFIED Chandler Construction CUSTOMER

3 of 25

Quality 7
7 10
Loyalty Yes
CRITIQUE

Generally, they are very earnest and hardworking, and we've used them many times. Where they are lacking is attention to detail. You have to remind them sometimes on the finishing touches. They also don't do a traditional bid or estimate.

They are very hardworking.

Read All 25 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Voldi Chandler, President

Chandler Construction offers a wide range of construction services to residential and commercial clients throughout Napa County. The company has the in-house capabilities to handle everything from remodels and additions to foundation replacements and structural repairs, and it also provides and installs pre-engineered steel buildings and works on historical renovations.

President Voldi Chandler says Chandler Construction’s ability to communicate with its clients during every phase of their projects is a key component of its success. “We’re very forthright with our customers and make sure they’re aware of any changes that occur over the course of their jobs. We want them to feel completely secure working with us, and keeping them well-informed is the best way to do that.”

Chandler Construction provides each job with a small crew comprised of highly skilled professionals, which Mr. Chandler says makes the company work more efficiently. “We also only use prequalified subcontractors who we know will uphold our high standards of quality. Everyone who works here is dedicated to ensuring our clients have great experiences and achieve their goals.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Chandler Construction

COMPANY CONTACT
Service AREA

Napa County

SERVICES PERFORMED

Residential & Commercial Remodeling
Foundations & Structural Repairs
Home Additions
Steel Buildings
Turnkey Construction
Wineries

BRANDS Supported
  • Capital Steel Industries

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Chandler Construction

A recent addition project by Chandler Construction

Company Profile

Chandler Construction offers a wide range of construction services to residential and commercial clients throughout Napa County. The company has the in-house capabilities to handle everything from remodels and additions to foundation replacements and structural repairs, and it also provides and installs pre-engineered steel buildings and works on historical renovations.

President Voldi Chandler says Chandler Construction’s ability to communicate with its clients during every phase of their projects is a key component of its success. “We’re very forthright with our customers and make sure they’re aware of any changes that occur over the course of their jobs. We want them to feel completely secure working with us, and keeping them well-informed is the best way to do that.”

Chandler Construction provides each job with a small crew comprised of highly skilled professionals, which Mr. Chandler says makes the company work more efficiently. “We also only use prequalified subcontractors who we know will uphold our high standards of quality. Everyone who works here is dedicated to ensuring our clients have great experiences and achieve their goals.”

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Company Philosophy

"Our goal is to turn every client into a repeat customer who recommends us to their friends and family, so we give them exactly what we promise and do whatever it takes to ensure their satisfaction. At the end of the day, the best part of our job is seeing how happy our customers are with their finished products."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Chandler Construction, the most effective way to keep clients happy is to maintain an exceptionally efficient operation throughout every step of their projects. “Most construction firms run large crews, but we prefer to run smaller crews comprised of highly skilled people,” explains President Voldi Chandler. “I don’t believe in just throwing a bunch of people at a project; I believe in employing the right people with the right skills. This approach allows us to work more efficiently and have less overhead than the average construction company.”

Chandler Construction has been providing construction services for residential and commercial clients throughout Napa County since 2006. The company has the training and equipment to handle everything from remodels and additions to foundation work and structural repairs, and it backs every job with a one-year warranty on workmanship.

Unlike construction companies whose owners delegate project management responsibilities to less experienced employees, Chandler Construction provides each job with the hands-on expertise of Mr. Chandler himself. “I’m personally involved in every aspect of this company,” he affirms. “From setting and upholding our standards of workmanship and customer service to inspecting every project before turning it over to the client, I have a hand in it all.”

Another distinguishing attribute of Chandler Construction is its familiarity with local building codes. “California’s building codes have been updated pretty regularly over the last few years, especially for things like seismic and structural calculations,” explains Mr. Chandler. “We stay up-to-date with these codes and work with engineers and architects who do the same. Whether we’re building a new structure or refurbishing an old one, our clients can be confident that everything is being done by the book.”

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Industry Info

While the application of steel has historically been limited to commercial construction, it may have a future in residential construction.

“The use of steel is becoming more and more popular, and it’s even starting to spread into the residential sector,” says Voldi Chandler, president of Chandler Construction in Napa. “Due to its durability, steel can be used to construct large, open spaces without the need for interior posts and columns. Since building a comparable structure out of wood would take longer and be more expensive, steel is a great option for building structures that have this kind of design.”

According to Mr. Chandler, steel’s exceptional strength provides other practical advantages as a construction material. “Steel does away with many of the issues that commonly come up with wood,” he explains. “For example, it’s not susceptible to damage from termites or fires. It also has a lot more stability to withstand earthquakes.”

Due to its many benefits, Mr. Chandler concludes that steel can be a great choice for some residential construction applications. “Even though steel costs more than wood, its superior longevity and immunity to common problems results in a much greater long-term value. That’s why more and more people are using steel to construct their homes, and I wouldn’t be surprised if it becomes a trend.”

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Frequently Asked Questions

Q: Will the company owner be onsite during the course of my project?
A: Absolutely. Our owner, Voldi Chandler, spends most of his time on the jobsite with our crews.

Q: Do you use subcontractors?
A: Yes, but we only work with prequalified contractors who understand the standard of quality we expect.

Q: Can you provide a list of references?
A: Yes, we’re always happy to provide references from past projects.

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SELECTED PHOTOS FROM Chandler Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Voldi Chandler

Expert CONTRIBUTOR PROFILE
  • Voldi Chandler is president of Chandler Construction, a Diamond Certified company. He can be reached at (707) 584-6579 or by email.

Voldi Chandler: Putting it All Together

By James Florence, Diamond Certified Resource Reporter

NAPA — Voldi Chandler gained experience in a variety of trades before deciding on a career that incorporated all of them. “Prior to getting into the trades, I was doing microwave electronics, which got me interested in working with high voltage electricity,” he recounts. “After that, I got a job with an HVAC company, where I learned about everything from sheet metal work to framing, roofing and plumbing. After gaining experience in so many different areas, I decided to get into general construction, where I could both apply the knowledge I had and continue to learn more. Not long after becoming a foreman for a construction company, I realized I could do the whole job myself, so I got my contractor’s license and hit the ground running.”

Today, as owner of Chandler Construction, Voldi cites multiple favorite aspects of his job. “First off, I love working with my crew—I have a great bunch of guys and we have fun working together. I also enjoy watching projects come together and seeing the results of our work. However, the greatest thing is hearing a client tell me how much they love what we built for them. That makes it all worthwhile.”

A resident of Napa, Voldi says he appreciates the close-knit character of his adopted hometown. “Napa is a very tight community—it’s sort of its own little microclimate. That’s why, if you own a business here, you have to do right by people. If you don’t, word gets around quickly.”

Outside of work, Voldi fills his free time with a variety of active pastimes. “I have a pool table and a really loud stereo, so I spend a lot of time enjoying those,” he says. “I also like mountain biking and spending time with my daughter, Kyah. We both love music, so one of our favorite activities is going to concerts together.”

In his life and career, Voldi espouses the importance of maintaining a balance between the two. “When you’re self-employed, it’s easy to become a workaholic, but you don’t want to work so much that it detracts from your quality of life,” he explains. “The way I look at it, you should work to enjoy life, not just to make as much money as you can. If you’re working so much that you’re not enjoying your life, you’re doing it wrong.”

When asked the first thing he’d do if he were to retire tomorrow, Voldi says he’d get to work on a much-anticipated building project. “I would buy a piece of property in the mountains and build my dream house. That has actually been my plan for a while and I’ve already started designing it. It’ll have a game room, a home theater, an indoor shooting range—all the essentials.”

Ask Me Anything!

Q: What’s your favorite TV show?
A: “Archer.”

Q: What was your first concert?
A: Faith No More and Billy Idol at the ARCO Arena in 1992.

Q: What’s your favorite thing to eat for breakfast?
A: On the weekends, I like to go out and get an all-American breakfast with eggs, bacon, and biscuits and gravy.

Q: What was your favorite toy as a child?
A: Legos.

Q: If you could travel anywhere in the world, where would you go?
A: I’d go to Peru to see the ancient city of Machu Picchu.

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Expert articles
  • 3 Considerations for Buying an Antique Home

    NAPA — The idea of living in an antique home may seem romantic, but it’s easy to overlook the potential practical drawbacks. To avoid making a poor decision, take a look at three key aspects before making an offer.

    1. Roof

    One of the first things you should check before buying an antique home is the condition of its roof. A bad roof can lead to a lot of issues, many of which can affect the entire home. For example, undetected roof leaks can lead to issues with dry rot, which, depending on their extent, can result in the need for expensive repairs.

    2. Foundation

    It’s also critical to check a home’s foundation prior to purchase. While some signs of foundation problems are obvious (large cracks), others are more subtle. For example, fine salt crystal buildup on the inside of the foundation means it was built with saltwater, a practice that has since been discontinued due to problems caused down the road. Fortunately, a bad foundation can be replaced, but it’s better to know about it before purchasing the home than to find out afterward.

    3. Historical status

    Many antique homes fall under the jurisdiction of the Historical Heritage Commission, in which case your remodeling options may be limited. For example, you may be prohibited from adding on to your home or altering its layout. Even your choice of window frames may be constrained by requirements to maintain the home’s historical integrity. For this reason, before purchasing an antique home, contact the local Building Department to find out if it’s considered “historical” and if there are any building or remodeling restrictions.

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Expert video tip
  • Video: Purchasing an Older Home

    Complete Video Transcription:

    NAPA — Host, Sarah Rutan: If you’re thinking about buying an older home, you’ll want to look at a few key aspects before making an offer. Today we’re in Napa with Diamond Certified Expert Contributor Voldi Chandler of Chandler Construction to learn more.

    Diamond Certified Expert Contributor, Voldi Chandler: Here’s a couple things to consider before purchasing an older home. First, you want to check and make sure that it has a quality roof on it. A bad roof can lead to lots of other issues that could be unforeseen. The other thing is you want to check and make sure you have a solid foundation. That, obviously, is what your whole house sits on. Without a good foundation, you might not have a quality home; although it can be replaced.

    The other thing you want to consider is where your home, or potential new home, falls with the Historical Heritage Commission. You want to go down to the Building Department and find out where your home falls on that list, and that will determine much of what you’re allowed or not allowed to do on the home.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Chandler Construction WEBSITE AND EXTERNAL FEED
  • Chandler Construction SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Chandler Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 25 VERIFIED CUSTOMERS i
Chandler Construction : Average 9.4 out of 10 based on 25 unique customer surveys of customer satisfaction.

Carol G.

VERIFIED Chandler Construction CUSTOMER

1 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, efficient, and an expert in their job.

They were on time, easy to work with, and they did what they said they would do.

Cindy C.

VERIFIED Chandler Construction CUSTOMER

2 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest, reliable and fair. He did everything he said he was going to do within the time frame.

I'd say, they're honest, reliable, fair and local.

Don D.

VERIFIED Chandler Construction CUSTOMER

3 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, don't think twice and hire them. I just cannot say enough about Voldi. I have a sign for Chandler on my lawn and I know my neighbor was going to call him right when the fires happened.

He was on time and explained everything to me. I really liked that.

Gary L.

VERIFIED Chandler Construction CUSTOMER

4 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, working with quality minded, and a client oriented company was great. It's just what you would want.

Their schedule was the thing. He was always on time and on schedule. Also Voldi is a very intelligent contractor.

Gene W.

VERIFIED Chandler Construction CUSTOMER

5 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good.

I would say the quality and the people.

Heather P.

VERIFIED Chandler Construction CUSTOMER

6 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very fast and reliable.

He completed every step on time and stayed in touch with us, and I think that's what people want.

Jan K.

VERIFIED Chandler Construction CUSTOMER

7 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them plenty of times with great results, we have a couple other agents who have used them and they have always done great work.

I would say their reliability.

Janet B.

VERIFIED Chandler Construction CUSTOMER

8 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just think he was awesome. He did great work, and met my expectations every step of the way.

Nothing really specific, he just did great work.

Jerry C.

VERIFIED Chandler Construction CUSTOMER

9 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have highly recommended them. Voldi was very personable, and he was tuned in to what I wanted to have done, not what he wanted. Also, if it was something that Voldi couldn't do, he had a really competent subcontractor who did.

I always pay attention to cleanup, and he always cleaned everything well.

Jerry O.

VERIFIED Chandler Construction CUSTOMER

10 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that I was satisfied with my experience. There was no issues from start to finish. They were quick, within budget, and always kept me in the loop.

The time frame, they stayed within our desired time frame.

John W.

VERIFIED Chandler Construction CUSTOMER

11 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very professional and did a great job.

I would say just his whole manner. He did exactly what I asked him to do, and he did it in a timely manner.

Linda F.

VERIFIED Chandler Construction CUSTOMER

12 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reasonable priced and you don't have to wait 20 weeks for the job to start. They came in under budget and on time. Voldi is really good to work with.

Voldi was always really responsive. For instance, we had the wrong tub delivered and it was going to take six weeks to get the correct one. Voldi figured out a way to make it all work. He is a great problem solver.

Mike C.

VERIFIED Chandler Construction CUSTOMER

13 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great to work with and very easy to work with. They were also very responsive.

We were part of a retrofit for earthquakes and they just came in and ticked all the boxes.

Mike S.

VERIFIED Chandler Construction CUSTOMER

14 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they always did a great job, they did what they said and stayed within budget. They got done in the time they said as well, so they were good for us.

It was that they followed through with what they said, that is a huge deal for us.

Paula G.

VERIFIED Chandler Construction CUSTOMER

15 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have highly recommended them to others. They were accommodating, reliable and dependable. They came up with an estimate that was $10,000 less than several of the others. They came in under budget and on time. I can't say enough about working with Voldi.

Really it's the overall experience, and if I had to say one thing it would be that I have full confidence in Voldi.

Roy B.

VERIFIED Chandler Construction CUSTOMER

16 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did everything to the letter. They even went over and above what they had to if they saw something extra. I just had an inspection, and it went very well. Unfortunately, after that was done, and three months into the remodel, the wild fires claimed my house, it completely burned down.

They really got in some tight spaces and got the job done.

Sherry F.

VERIFIED Chandler Construction CUSTOMER

17 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really liked them a lot, I had no issues, I trusted that they knew what they were doing and would do it well.

Their craftsmanship

Thomas W.

VERIFIED Chandler Construction CUSTOMER

18 of 25

Quality 10
10 10
Loyalty Yes
CRITIQUE

I cannot say enough about Voldi. He oversaw everything and was basically our go to guy with the cabinet maker and the delivery people. We had five new appliances delivered and he installed every one of them. He was also very resourceful when the stove wasn't sitting right on the floor, so he said he was going to figure it out. He devised a part that made everything work properly. He just goes above and beyond. He is just first class.

It's just everything that he did for us that stands out. He was on time every day, he explained what was going to happen that day, and that is exactly what happened. He was just on top of everything, and nothing was left to chance. I cannot say enough about Voldi and I give him the highest recommendation.

Linda P.

VERIFIED Chandler Construction CUSTOMER

19 of 25

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were more timely than many others. They were very reliable and they got everything done and didn't have to come back.

I would say their responsiveness stands out for me, especially because I'm an older woman. They were very respectful of me.

Ben H.

VERIFIED Chandler Construction CUSTOMER

20 of 25

Quality 8
8 10
Loyalty Yes
CRITIQUE

I had a very positive experience, and I wanted to use them again for another project. I wrote to Voldi but he has yet to contact me back.

He was honest.

Read All 25 Survey Responses at Ratings View