Diamond Certified Company Report

Center for Better Hearing Aids

Diamond Certified Company Report

Center for Better Hearing Aids

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 298 VERIFIED CUSTOMERS i

Marvin K.

VERIFIED Center for Better Hearing Aids CUSTOMER

1 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service. They are helpful.

The people there are wonderful.

Janet H.

VERIFIED Center for Better Hearing Aids CUSTOMER

2 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them and have to my friends before.

They are very professional, and they are specialists in hearing aids.

Sharon D.

VERIFIED Center for Better Hearing Aids CUSTOMER

3 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have insurance it's good, otherwise, it's expensive. A friend of mine referred me to go there after a good experience. I have been going every 6 months for three years.

I like that I can go every 6 months.

Read All 298 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Center For Better Hearing Aids is an El Cerrito-based hearing health care provider that sells, repairs, and maintains a wide range of hearing instruments and related equipment. By offering sensitive consultation services and cutting-edge hearing technology, the company strives to improve the quality of life for its patients and their families.

Center For Better Hearing Aids believes in educating its patients—it uses a video otoscopy process that allows them to see their ear damage firsthand, and it provides extensive information after every appointment. The company can repair and maintain most makes and models of hearing devices, and it offers a 60-day, 100 percent refundable trial period for all recommended hearing products.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Center for Better Hearing Aids

COMPANY CONTACT
Locations

Albany
Berkeley
El Cerrito
Kensington
El Sobrante
Emeryville
Richmond
Pinole
Oakland
San Pablo
Orinda
Lafayette
Walnut Creek

Get Directions
SERVICES PERFORMED

Free Evaluation
Consultation
Video Otoscopy
Device Sales
Repairs
Maintenance Industry Updates
Seminars
Spanish & Mandarin Spoken

BRANDS Supported
  • GN Resound

  • Oticon

  • Phonak

  • Siemens

  • Unitron

  • Widex

  • Rexton

  • Starkey/NU-EAR

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Center for Better Hearing Aids

Company Profile

Center For Better Hearing Aids is an El Cerrito-based hearing health care provider that sells, repairs, and maintains a wide range of hearing instruments and related equipment. By offering sensitive consultation services and cutting-edge hearing technology, the company strives to improve the quality of life for its patients and their families.

Center For Better Hearing Aids believes in educating its patients—it uses a video otoscopy process that allows them to see their ear damage firsthand, and it provides extensive information after every appointment. The company can repair and maintain most makes and models of hearing devices, and it offers a 60-day, 100 percent refundable trial period for all recommended hearing products.

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Company Philosophy

"We carefully evaluate the needs of our patients and recommend the best products and services to meet their hearing needs. We provide each of them with a caring, responsive consultation with licensed hearing health care providers. By actively pursuing the latest advancements in hearing care, we're able to better serve our patients and help them achieve the maximum benefits of their hearing aids."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hearing aid companies that have earned the prestigious Diamond Certified award. In addition to focusing on customer satisfaction, Center For Better Hearing Aids concentrates on improving the quality of its patients’ lives and, consequently, the lives of their loved ones. The company’s primary goal is to create a comprehensive, long-term plan for each patient, incorporating the best hearing aid technology at the best value–with the added benefit of a 60-day trial period. “We’re involved in the entire process of determining the most effective long-term programs for our patients,” confirms owner Gregory Free.

Unlike other companies that only focus on selling or manufacturing hearing aids, Center For Better Hearing Aids considers counseling an integral part of its overall service. In fact, a recent study conducted by San Francisco General Hospital found the company offered the most comprehensive counseling to patients in terms of helping them determine the best solutions for their specific needs. “We spend more time with our patients than most hearing aid providers, and we always make sure we help them in any way possible,” says Mr. Free. In keeping with its commitment to its patients, Center For Better Hearing Aids provides free, lifetime office visits for hearing aid service, cleaning, testing and adjustments.

Center For Better Hearing Aids emphasizes the importance of patient education in every aspect of its practice. Before a new patient comes in for testing, the company provides a free consumer handbook that contains information on hearing loss and hearing aids written by 12 of the industry’s top researchers. “We want people to be educated about their hearing conditions,” says Mr. Free. “Learning more about hearing loss is even part of the testing process. We’re constantly encouraging people to expand their knowledge.”

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Industry Info

When looking for a hearing aid provider, choose one that offers a variety of products from major manufacturers. “There are a few well-known companies promoting hearing aids with their names on them, but they aren’t the actual manufacturers,” explains Gregory Free, owner of Center For Better Hearing Aids in El Cerrito. “Those companies buy from a single manufacturer, put their names on the products and then market them aggressively. Consequently, they don’t offer consumers much of a selection. It’s much wiser to choose a provider that carries a wide selection of products from top manufacturers. Hearing aid manufacturers with research and development departments are the ones creating new technologies. Everyone else is either buying from them or part of a second-tier manufacturer system.”

With every passing year, hearing aids are built to work better and last longer, but they still require proper care and maintenance. As a rule, anyone who has a hearing aid should be seen by their practitioner two to three times a year to have the delicate diaphragms and microphone receivers cleaned. In addition to cleaning, the filters and tubes should be routinely changed and adjusted to ensure the hearing aids are working properly.

All hearing aids use the same basic parts to carry sound from the environment into your ear. However, hearing aids come in a number of styles that differ in size and ear placement. Some are small enough to fit inside the ear canal, making them almost invisible. Generally, the smaller a hearing aid, the less powerful it is, the shorter its battery life and the more it’ll cost. The following are common hearing aid styles:

Completely-in-the-canal
Completely-in-the-canal hearing aids are molded to fit inside your ear canal and can improve mild to moderate hearing loss in adults. A completely-in-the-canal hearing aid:
• Is the least noticeable in the ear
• Is less likely to pick up wind noise, because the ear protects the instrument
• Is easy to use with the telephone
• Uses smaller batteries, which typically don’t last as long as larger batteries
• Doesn’t contain extra features, such as volume control or directional microphones

In-the-canal
An in-the-canal hearing aid is custom molded and fits partly in the ear canal, but not as deeply as the completely-in-the-canal aid. This hearing aid can improve mild to moderate hearing loss in adults. An in-the-canal hearing aid:
• Is less visible in the ear
• Is easy to use with the telephone
• Includes features that won’t fit on completely-in-the-canal aids, but the small size can make the features difficult to adjust
• May not fit well in smaller ears

Half-shell
A smaller version of the in-the-canal hearing aid, the half-shell is custom molded and fills the lower portion of the bowl-shaped area of your outer ear. This style is appropriate for mild to moderately severe hearing loss. A half-shell hearing aid:
• Is bigger than an in-the-canal hearing aid
• Is a little easier to handle than smaller hearing aids
• Includes additional features, such as directional microphones and volume control
• Fits most ears

In-the-ear (full shell)
An in-the-ear hearing aid is custom made and fills most of the bowl-shaped area of your outer ear. This style is helpful for people with mild to severe hearing loss. An in-the-ear hearing aid:
• Is more visible to others
• May pick up wind noise
• Contains adjustable features such as volume control
• Is generally easier to insert into the ear
• Uses larger batteries, which typically last longer and are easier to handle

Behind-the-ear
Behind-the-ear hearing aids hook over the top of your ear and rest behind it. The hearing aid picks up sound, amplifies it and carries it to an ear mold that fits inside your ear canal. This type of aid is appropriate for almost all types of hearing loss and people of all ages. A behind-the-ear hearing aid:
• Is the largest, most visible type of hearing aid, though some new versions are smaller, streamlined and barely visible
• Is capable of more amplification than other hearing aid styles

Open fit
These are very small, behind-the-ear-style devices. Sound travels from the instrument through a small tube or wire to a tiny dome or speaker in the ear canal. These aids leave the ear canal open, so they’re best for mild to moderate high-frequency losses where low-frequency hearing is still relatively normal. An open fit hearing aid:
• Is less visible
• Doesn’t plug the ear like in-the-canal hearing aids
• Uses very small batteries
• Lacks manual adjustments due to the small size

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Frequently Asked Questions

Q: As a new user of a hearing aid, what can I expect?

A: It depends on many factors, including your particular kind of hearing loss. At the very least, hearing in quiet and moderate-noise backgrounds should improve, the hearing aid itself should be comfortable, and your own voice should sound ‘acceptable.’

Q: How long will it take to adapt to my hearing aid?

A: Hearing aid adaptation varies with each individual. Some people adapt to them right away; others take longer. In every case, we carefully monitor the progress by seeing the patient as often as needed and making adjustments accordingly.

Q: What do I need to know about feedback noise?

A: Feedback isn’t much of an issue anymore. Today, we have digital feedback management systems that are effective in canceling out the pathways of acoustic feedback.

Q: Why does my voice sound so odd when I’m wearing my hearing aid?

A: Some hearing aids, if not properly managed, will create something called the ‘occlusion effect,’ where it sounds like you’re talking in a barrel or experiencing an echo. There are a couple different reasons for this problem, one of which is venting. The occlusion effect can often be resolved when venting is properly applied. Another reason your voice may seem odd is that you’re hearing it in a different way than you’re accustomed. In most cases, people adjust rather quickly. Of course, it’s crucial that the right hearing aid be recommended in the first place.

Q: How do I determine if I’m a candidate for a hearing aid?

A: You can come in for a series of seven or eight audiometric tests to see if you’re a good candidate. We also take your lifestyle into consideration by having you fill out a form that gives us a personal assessment of your hearing problems.

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Diamond Certified RATINGS ON Center for Better Hearing Aids
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 298 VERIFIED CUSTOMERS i
Center for Better Hearing Aids : Average 9.3 out of 10 based on 298 unique customer surveys of customer satisfaction.

Marvin K.

VERIFIED Center for Better Hearing Aids CUSTOMER

1 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service. They are helpful.

The people there are wonderful.

Janet H.

VERIFIED Center for Better Hearing Aids CUSTOMER

2 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them and have to my friends before.

They are very professional, and they are specialists in hearing aids.

Sharon D.

VERIFIED Center for Better Hearing Aids CUSTOMER

3 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have insurance it's good, otherwise, it's expensive. A friend of mine referred me to go there after a good experience. I have been going every 6 months for three years.

I like that I can go every 6 months.

Elijah B.

VERIFIED Center for Better Hearing Aids CUSTOMER

4 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very nice, and they won't lead you in the wrong direction.

They are courteous.

Steven K.

VERIFIED Center for Better Hearing Aids CUSTOMER

5 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I have already actually.

They have helped me. I'm so delighted with them. They have made it easier to hear.

William E.

VERIFIED Center for Better Hearing Aids CUSTOMER

6 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to others.

They're convenient, nice, and close to my house. I guess they are reasonably priced.

Mary M.

VERIFIED Center for Better Hearing Aids CUSTOMER

7 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell others to go there. They are great. They actually care about people and their hearing.

I liked the service.

Sidney G.

VERIFIED Center for Better Hearing Aids CUSTOMER

8 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

The doctor moved to Los Angeles. They were good about the cost upfront. I know Costco was just the same with some cheaper options, but then again, they don't offer the full service as Center for Better Hearing Aids does. They didn't try to steer me towards a specific brand rather they gave me a consultation based off of my lifestyle. There is a lot of reading you can do with a book that the doctor did from there, but I forget the title. I'm an auto mechanic, and the hearing aid helps me hear things I have never heard before, even when I had great hearing. I used them mostly because there was parking available that I didn't have to pay for.

They didn't waste time. You can watch them to see what they are doing to complete your repairs. They have a set up where you can watch your read outs and where your range of hearing loss is. The technician cleans your ears with a device that has a camera so you can see it on the computer. They clean your ears professionally. I have been to a couple of places for cleaning, and they are the best. They recently got a new technician, and she is good. They are friendly.

Sharon R.

VERIFIED Center for Better Hearing Aids CUSTOMER

9 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work okay. I would love something more advanced. It's 2017 and you would think they would have come up with something by now.

Mary is great.

Mona C.

VERIFIED Center for Better Hearing Aids CUSTOMER

10 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need a hearing aid, I would recommend them.

Professional, and you know they are patient. They speak with their customers at long length if needed. I'm there regularly for batteries and such. I like the business.

Margaret P.

VERIFIED Center for Better Hearing Aids CUSTOMER

11 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really know their stuff and tailor your product to the needs of your lifestyle.

They were willing to work with me on the important specifics.

Shirley T.

VERIFIED Center for Better Hearing Aids CUSTOMER

12 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt like they were a solid company. I would refer people if they needed a good place to go.

I would say the professionalism of the doctor

Robert G.

VERIFIED Center for Better Hearing Aids CUSTOMER

13 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the service and price were great.

I thought the doctor was very conscientious. I have good hearing now.

Jack O.

VERIFIED Center for Better Hearing Aids CUSTOMER

14 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best. They are very supportive of their clients on an ongoing and long lasting basis.

I like the quality of the providers, their expertise, and the state of the art equipment.

Caroline S.

VERIFIED Center for Better Hearing Aids CUSTOMER

15 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that you can get instant service from them for any difficulties that you have.

They are very quick to respond and have come to my rescue more than once.

Donna D.

VERIFIED Center for Better Hearing Aids CUSTOMER

16 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. I have no complaints about any of the services I've received. Greg's skills are extraordinary. He is consistent and careful to follow-through on each of my issues. The place is really great.

Greg is the best.

Doris K.

VERIFIED Center for Better Hearing Aids CUSTOMER

17 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go there, and they'll fix you up. I'm happy with my product.

I like that they listen to me, tell me what I need, and then fix whatever is problematic.

Emily F.

VERIFIED Center for Better Hearing Aids CUSTOMER

18 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know that you are an individual, and they cater to your specific needs.

I like their follow-up.

Grace D.

VERIFIED Center for Better Hearing Aids CUSTOMER

19 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed to be very competent and good to deal with.

I liked their overall competence and the quality of the work. I was quite satisfied.

James B.

VERIFIED Center for Better Hearing Aids CUSTOMER

20 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, thorough, and they take good care of their clients.

I liked the personal service I received. Also, they are attentive and have excellent technical knowledge. It's a good place to be.

Read All 298 Survey Responses at Ratings View