Diamond Certified Company Report

Center for Better Hearing Aids

Diamond Certified Company Report

Center for Better Hearing Aids

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 323 VERIFIED CUSTOMERS i

Marvin K.

VERIFIED Center for Better Hearing Aids CUSTOMER

1 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service. They are helpful.

The people there are wonderful.

Janet H.

VERIFIED Center for Better Hearing Aids CUSTOMER

2 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them and have to my friends before.

They are very professional, and they are specialists in hearing aids.

Sharon D.

VERIFIED Center for Better Hearing Aids CUSTOMER

3 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have insurance it's good, otherwise, it's expensive. A friend of mine referred me to go there after a good experience. I have been going every 6 months for three years.

I like that I can go every 6 months.

Read All 323 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Center For Better Hearing Aids is an El Cerrito-based hearing health care provider that sells, repairs, and maintains a wide range of hearing instruments and related equipment. By offering sensitive consultation services and cutting-edge hearing technology, the company strives to improve the quality of life for its patients and their families.

Center For Better Hearing Aids believes in educating its patients—it uses a video otoscopy process that allows them to see their ear damage firsthand, and it provides extensive information after every appointment. The company can repair and maintain most makes and models of hearing devices, and it offers a 60-day, 100 percent refundable trial period for all recommended hearing products.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Center for Better Hearing Aids

COMPANY CONTACT
Locations

Contra Costa County
Alameda County

Get Directions
SERVICES PERFORMED

Free Evaluations
Consultations
Video Otoscopy
Device Sales
Repairs
Seminars
Maintenance Industry Updates
Spanish & Mandarin Spoken

BRANDS Supported
  • GN Resound

  • Oticon

  • Phonak

  • Siemens

  • Unitron

  • Widex

  • Rexton

  • Starkey/NU-EAR

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Center for Better Hearing Aids

Center For Better Hearing Aids’ video otoscopy process allows patients to see their ear damage.

Company Profile

Center For Better Hearing Aids is an El Cerrito-based hearing health care provider that sells, repairs, and maintains a wide range of hearing instruments and related equipment. By offering sensitive consultation services and cutting-edge hearing technology, the company strives to improve the quality of life for its patients and their families.

Center For Better Hearing Aids believes in educating its patients—it uses a video otoscopy process that allows them to see their ear damage firsthand, and it provides extensive information after every appointment. The company can repair and maintain most makes and models of hearing devices, and it offers a 60-day, 100 percent refundable trial period for all recommended hearing products.

Read moreRead Less
Company Philosophy

“We carefully evaluate the needs of our patients and recommend the best products and services to meet their hearing needs. We provide each of them with a caring, responsive consultation with licensed hearing health care providers. By actively pursuing the latest advancements in hearing care, we're able to better serve our patients and help them achieve the maximum benefits of their hearing aids.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hearing aid companies that have earned the prestigious Diamond Certified award. In addition to focusing on customer satisfaction, Center For Better Hearing Aids concentrates on improving the quality of its patients’ lives and, consequently, the lives of their loved ones. The company’s primary goal is to create a comprehensive, long-term plan for each patient, incorporating the best hearing aid technology at the best value–with the added benefit of a 60-day trial period. “We’re involved in the entire process of determining the most effective long-term programs for our patients,” confirms owner Gregory Free.

Unlike other companies that only focus on selling or manufacturing hearing aids, Center For Better Hearing Aids considers counseling an integral part of its overall service. In fact, a recent study conducted by San Francisco General Hospital found the company offered the most comprehensive counseling to patients in terms of helping them determine the best solutions for their specific needs. “We spend more time with our patients than most hearing aid providers, and we always make sure we help them in any way possible,” says Mr. Free. In keeping with its commitment to its patients, Center For Better Hearing Aids provides free, lifetime office visits for hearing aid service, cleaning, testing and adjustments.

Center For Better Hearing Aids emphasizes the importance of patient education in every aspect of its practice. Before a new patient comes in for testing, the company provides a free consumer handbook that contains information on hearing loss and hearing aids written by 12 of the industry’s top researchers. “We want people to be educated about their hearing conditions,” says Mr. Free. “Learning more about hearing loss is even part of the testing process. We’re constantly encouraging people to expand their knowledge.”

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Industry Info

When looking for a hearing aid provider, choose one that offers a variety of products from major manufacturers. “There are a few well-known companies promoting hearing aids with their names on them, but they aren’t the actual manufacturers,” explains Gregory Free, owner of Center For Better Hearing Aids in El Cerrito. “Those companies buy from a single manufacturer, put their names on the products and then market them aggressively. Consequently, they don’t offer consumers much of a selection. It’s much wiser to choose a provider that carries a wide selection of products from top manufacturers. Hearing aid manufacturers with research and development departments are the ones creating new technologies. Everyone else is either buying from them or part of a second-tier manufacturer system.”

With every passing year, hearing aids are built to work better and last longer, but they still require proper care and maintenance. As a rule, anyone who has a hearing aid should be seen by their practitioner two to three times a year to have the delicate diaphragms and microphone receivers cleaned. In addition to cleaning, the filters and tubes should be routinely changed and adjusted to ensure the hearing aids are working properly.

All hearing aids use the same basic parts to carry sound from the environment into your ear. However, hearing aids come in a number of styles that differ in size and ear placement. Some are small enough to fit inside the ear canal, making them almost invisible. Generally, the smaller a hearing aid, the less powerful it is, the shorter its battery life and the more it’ll cost. The following are common hearing aid styles:

Completely-in-the-canal
Completely-in-the-canal hearing aids are molded to fit inside your ear canal and can improve mild to moderate hearing loss in adults. A completely-in-the-canal hearing aid:
• Is the least noticeable in the ear
• Is less likely to pick up wind noise, because the ear protects the instrument
• Is easy to use with the telephone
• Uses smaller batteries, which typically don’t last as long as larger batteries
• Doesn’t contain extra features, such as volume control or directional microphones

In-the-canal
An in-the-canal hearing aid is custom molded and fits partly in the ear canal, but not as deeply as the completely-in-the-canal aid. This hearing aid can improve mild to moderate hearing loss in adults. An in-the-canal hearing aid:
• Is less visible in the ear
• Is easy to use with the telephone
• Includes features that won’t fit on completely-in-the-canal aids, but the small size can make the features difficult to adjust
• May not fit well in smaller ears

Half-shell
A smaller version of the in-the-canal hearing aid, the half-shell is custom molded and fills the lower portion of the bowl-shaped area of your outer ear. This style is appropriate for mild to moderately severe hearing loss. A half-shell hearing aid:
• Is bigger than an in-the-canal hearing aid
• Is a little easier to handle than smaller hearing aids
• Includes additional features, such as directional microphones and volume control
• Fits most ears

In-the-ear (full shell)
An in-the-ear hearing aid is custom made and fills most of the bowl-shaped area of your outer ear. This style is helpful for people with mild to severe hearing loss. An in-the-ear hearing aid:
• Is more visible to others
• May pick up wind noise
• Contains adjustable features such as volume control
• Is generally easier to insert into the ear
• Uses larger batteries, which typically last longer and are easier to handle

Behind-the-ear
Behind-the-ear hearing aids hook over the top of your ear and rest behind it. The hearing aid picks up sound, amplifies it and carries it to an ear mold that fits inside your ear canal. This type of aid is appropriate for almost all types of hearing loss and people of all ages. A behind-the-ear hearing aid:
• Is the largest, most visible type of hearing aid, though some new versions are smaller, streamlined and barely visible
• Is capable of more amplification than other hearing aid styles

Open fit
These are very small, behind-the-ear-style devices. Sound travels from the instrument through a small tube or wire to a tiny dome or speaker in the ear canal. These aids leave the ear canal open, so they’re best for mild to moderate high-frequency losses where low-frequency hearing is still relatively normal. An open fit hearing aid:
• Is less visible
• Doesn’t plug the ear like in-the-canal hearing aids
• Uses very small batteries
• Lacks manual adjustments due to the small size

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Frequently Asked Questions

Q: As a new user of a hearing aid, what can I expect?

A: It depends on many factors, including your particular kind of hearing loss. At the very least, hearing in quiet and moderate-noise backgrounds should improve, the hearing aid itself should be comfortable, and your own voice should sound ‘acceptable.’

Q: How long will it take to adapt to my hearing aid?

A: Hearing aid adaptation varies with each individual. Some people adapt to them right away; others take longer. In every case, we carefully monitor the progress by seeing the patient as often as needed and making adjustments accordingly.

Q: What do I need to know about feedback noise?

A: Feedback isn’t much of an issue anymore. Today, we have digital feedback management systems that are effective in canceling out the pathways of acoustic feedback.

Q: Why does my voice sound so odd when I’m wearing my hearing aid?

A: Some hearing aids, if not properly managed, will create something called the ‘occlusion effect,’ where it sounds like you’re talking in a barrel or experiencing an echo. There are a couple different reasons for this problem, one of which is venting. The occlusion effect can often be resolved when venting is properly applied. Another reason your voice may seem odd is that you’re hearing it in a different way than you’re accustomed. In most cases, people adjust rather quickly. Of course, it’s crucial that the right hearing aid be recommended in the first place.

Q: How do I determine if I’m a candidate for a hearing aid?

A: You can come in for a series of seven or eight audiometric tests to see if you’re a good candidate. We also take your lifestyle into consideration by having you fill out a form that gives us a personal assessment of your hearing problems.

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SELECTED PHOTOS FROM Center for Better Hearing Aids

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Diamond Certified RATINGS ON Center for Better Hearing Aids
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 323 VERIFIED CUSTOMERS i
Center for Better Hearing Aids : Average 9.3 out of 10 based on 323 unique customer surveys of customer satisfaction.

Marvin K.

VERIFIED Center for Better Hearing Aids CUSTOMER

1 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service. They are helpful.

The people there are wonderful.

Janet H.

VERIFIED Center for Better Hearing Aids CUSTOMER

2 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them and have to my friends before.

They are very professional, and they are specialists in hearing aids.

Sharon D.

VERIFIED Center for Better Hearing Aids CUSTOMER

3 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have insurance it's good, otherwise, it's expensive. A friend of mine referred me to go there after a good experience. I have been going every 6 months for three years.

I like that I can go every 6 months.

Judith B.

VERIFIED Center for Better Hearing Aids CUSTOMER

4 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is the place to go if you need a hearing aid.

They are very receptive to one's needs, and they are willing to work with the client.

Dawn C.

VERIFIED Center for Better Hearing Aids CUSTOMER

5 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very satisfied.

They always help me whenever I have a problem, and I can get in relatively soon.

Mina C.

VERIFIED Center for Better Hearing Aids CUSTOMER

6 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they think that they need a hearing aid or a hearing aid service, they should consider going there.

That I got the help that I needed

Thea D.

VERIFIED Center for Better Hearing Aids CUSTOMER

7 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, they follow up with regular check-in's, and it is easy to get to and easy to park.

I just think that the service providers there care about you, and they seem to know a lot. They are very professional.

Phyllis D.

VERIFIED Center for Better Hearing Aids CUSTOMER

8 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't wait. Get a good pair right away.

Their professionalism

Thomas E.

VERIFIED Center for Better Hearing Aids CUSTOMER

9 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

To go there

Suzanne

Laurence F.

VERIFIED Center for Better Hearing Aids CUSTOMER

10 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told many friends about them. They recommended a good prosthetic for me, and they have serviced it faithfully and well, even with me coming by at the last minute.

I have told many friends about them. They recommended a good prosthetic for me, and they have serviced it faithfully and well, even with me coming by at the last minute.

Margot G.

VERIFIED Center for Better Hearing Aids CUSTOMER

11 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were referred by a friend. My husband and I have found the audiologist to be helpful and extremely supportive of me during the process and for any problems that have come up. I had to fill out a pre-employment health questionnaire, and she was more than willing to help me out with that.

It is really just Suzanne.

Raoul G.

VERIFIED Center for Better Hearing Aids CUSTOMER

12 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that it was a very good experience, and the people were very helpful. They seemed to be well-trained.

The people were very competent and helpful, so what more can I say?

Mellissa J.

VERIFIED Center for Better Hearing Aids CUSTOMER

13 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good. They are personable. They explain everything, and when they say they are going to do something, they do it.

Their expertise

Leonard J.

VERIFIED Center for Better Hearing Aids CUSTOMER

14 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem competent, very caring, and accessible. I can go in there anytime, and they are very responsive.

I am able to find someone who is competent.

Helen L.

VERIFIED Center for Better Hearing Aids CUSTOMER

15 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended some friends who have gone there. I love my hearing aids.

As always, they were very well-prepared and asked good questions about how things were going. They were able to clean my hearing aids too.

Marianna L.

VERIFIED Center for Better Hearing Aids CUSTOMER

16 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended at least 3 or 4 people to them.

That they have demos for the hearing aids

James M.

VERIFIED Center for Better Hearing Aids CUSTOMER

17 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended several people to them. They give you very good service, and they know what they are doing.

It is very convenient, and they give you superior service. Once you have your hearing aids, you have no worries.

Jessica O.

VERIFIED Center for Better Hearing Aids CUSTOMER

18 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are great

They took their time to make sure I got the right one.

Frank R.

VERIFIED Center for Better Hearing Aids CUSTOMER

19 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them to several friends. I think they are very honest and very upfront. They go the extra mile. I went there because they were Diamond Certified.

They explained the options with hearing aids, how they worked, and Suzanne, who I have seen for the most part there, is very professional and very thorough. It is not like they are trying to cut corners or they are too busy. They have been very responsive.

Barry S.

VERIFIED Center for Better Hearing Aids CUSTOMER

20 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very nice and very helpful.

They seemed competent, and they knew what they were doing.

Read All 323 Survey Responses at Ratings View