Diamond Certified Company Report

Case Design/Remodeling

Diamond Certified Company Report

Case Design/Remodeling

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 429 VERIFIED CUSTOMERS i

Jennifer H.

VERIFIED Case Design/Remodeling CUSTOMER

1 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with their services, and I would use them again.

They stuck to the schedule and the budget. They worked with me throughout the whole process to get me what I wanted.

Shawna R.

VERIFIED Case Design/Remodeling CUSTOMER

2 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

You get what you pay for. The price is high, but the service is extraordinary. They're organized, on time, professional, and you can trust them.

They were always on time for every appointment.

Susan M.

VERIFIED Case Design/Remodeling CUSTOMER

3 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

The design team is excellent, in terms of helping you get what you want. The contractor who is on site is very punctual and informative. His work is top-notch.

Working with the design team was my favorite thing.

Read All 429 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jim Kabel, President

Case Design/Remodeling is a full-service residential remodeling company that serves clients in Santa Clara County. Part of a national company that was founded in 1961 and began franchising in 1997, the firm’s remodeling projects include kitchens, bathrooms, complete home remodels, additions, decks, porches and garages. It also handles trim repairs, drywall, doors and windows, and basic electrical and plumbing work.

Owner and general manager Jim Kabel says he was inspired to become involved with Case Design/Remodeling because of personal experiences. Frustrated with the lack of interest and capability local contractors showed him when contacted to work on his small home projects, Mr. Kabel retired from the high-tech industry with a new goal in mind: to bring responsiveness, client care and guaranteed quality back to the home improvement business.

Case Design/Remodeling features in-house design capabilities, project management and lead carpenters that enable complete design, management, and construction of clients’ projects from start to finish. The company provides complimentary consultations with remodeling sales consultants, and it only hires security-cleared, experienced craftspeople.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Case Design/Remodeling

COMPANY CONTACT
Service AREA

Santa Clara County

SERVICES PERFORMED

Residential Interior and Exterior Remodels
Kitchen and Bathroom Remodeling
Residential Additions
Home Remodeling Projects

BRANDS Supported
  • Andersen

  • Caesarstone

  • Cambria

  • James Hardie

  • Kohler

  • Marvin

  • Milgard

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Case Design/Remodeling

Case Design/Remodeling handled every phase of this kitchen remodeling project.

Company Profile

Case Design/Remodeling is a full-service residential remodeling company that serves clients in Santa Clara County. Part of a national company that was founded in 1961 and began franchising in 1997, the firm’s remodeling projects include kitchens, bathrooms, complete home remodels, additions, decks, porches and garages. It also handles trim repairs, drywall, doors and windows, and basic electrical and plumbing work.

Owner and general manager Jim Kabel says he was inspired to become involved with Case Design/Remodeling because of personal experiences. Frustrated with the lack of interest and capability local contractors showed him when contacted to work on his small home projects, Mr. Kabel retired from the high-tech industry with a new goal in mind: to bring responsiveness, client care and guaranteed quality back to the home improvement business.

Case Design/Remodeling features in-house design capabilities, project management and lead carpenters that enable complete design, management, and construction of clients’ projects from start to finish. The company provides complimentary consultations with remodeling sales consultants, and it only hires security-cleared, experienced craftspeople.

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Company Philosophy

“We’re committed to a high level of professionalism, communication, safety and reliability. And our work comes with a guarantee of quality of workmanship and materials that backs up that commitment.”

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Comparative Summary

Case Design/Remodeling in San Jose is an independently owned and operated branch of a national franchise that operates in 120 regions of the United States. The company is staffed and equipped to handle jobs ranging from small home repairs to full kitchen remodeling projects. “We’re a full-service design/build company,” says owner Jim Kabel, “and we have the capabilities to offer a one-stop approach to remodeling. We can help clients from concept to completion.”

Mr. Kabel says Case Design/Remodeling takes a highly professional approach to everything it does, from the way its employees answer phones to how it schedules appointments and consultations. The company focuses on kitchen and bathroom remodeling, but its services extend to weather stripping, door installations and major additions.

Case Design/Remodeling apply Green design whenever possible or when clients show a particular interest based on need or budget. When applicable, the company uses sustainable materials and energy-efficient lighting.

Case Design/Remodeling has an interior designer on staff who’s certified by the American Society of Interior Designers and can help clients plan and lay out space and select materials. After project designs are completed, the company creates computer-rendered drawings and ensures its construction crews build toward their specifications.

Handyman services include replacing door locks, hanging ceiling fans, patching drywall, installing crown molding or trim, and replacing rotted siding or trim. Mr. Kabel says the company can typically handle anything except emergency plumbing and major electrical work. “We can do basic plumbing, electrical, carpentry, sheet rock and a bit of painting. Our customers don’t have to call three different companies to finish a project.”

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Industry Info

When selecting a contractor for a remodeling project, preplanning can affect your choice.
“People are often overly focused on price when looking for a contractor,” says Jim Kabel, owner of Case San Jose. “Price shouldn’t be your driving force, because if the work isn’t done right or backed by a warranty, you can do more harm than good to your home.”

Before talking to a candidate, ask yourself the following questions:

• Do you have a clear idea of the scope of your remodeling project?
• Are there changes to your living situation that may be affected by the project?
• How long do you expect to stay on the property?

When you talk to a company’s owner or representative, ask yourself the following questions:

• Do they listen to your needs?
• Do they have good suggestions and ideas? Do they seem proactive?
• Did they show up on time for the first consultation?
• Did they return your call quickly and promptly?
• Do they offer a guarantee or back up their services in any way?

Mr. Kabel also recommends having an expert review the exterior of your house once a year to make sure it’s sealed properly. Finding examples of rotted trim or siding, gaps in caulk or seams, holes in stucco, window gaps, and infestations of termites or other pests can be extremely important to the upkeep and value of a house. Basic maintenance can save on costly repairs in the future.

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Frequently Asked Questions
Q: How long does a typical bathroom or kitchen remodeling project take to complete? How much will it cost?
A: “It depends, because every project is unique. In our kitchen and bathroom seminars, we talk about three different levels of remodeling, each with its own price range and timing. The schedule often has to do with the client’s level of involvement, the scope of the work, and the selection and delivery of materials.”
 
Q: How do you charge for handyman work?
A: “Typically, we’re asked to do projects that take a day or less. We charge on an hourly basis with a two-hour minimum, plus any material costs. The hourly rate and time estimate is based on what a client tells us the project will entail. We’ll schedule an appointment for a handyman to look at the job and review the plan to make sure the estimate is realistic. With the client’s authorization, work can usually begin immediately.”
 
Q: Do you carry adequate workers’ compensation and liability insurance?
A: “Yes.”
 
Q: Can you help with tax incentives for new projects?
A: “Yes. We’ve documented the energy-efficiency tax credits that are available to California homeowners.”
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SELECTED PHOTOS FROM Case Design/Remodeling

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jim Kabel

Expert CONTRIBUTOR PROFILE
  • Jim Kabel is president of Case Design/Remodeling, a Diamond Certified company since 2005. He can be reached at (408) 256-1949 or by email.

Jim Kabel: A Successful Case

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Jim Kabel started his career in the high-tech field, but after 25 years in the industry, he was ready for a change. “I was running service and support for a major business group when I decided I wanted to do something completely different—specifically to own and manage a business in an entirely new industry,” he explains. After considering his options, Jim decided his professional abilities would be best utilized in the field of home improvement. “As a homeowner, I’d had both good and bad experiences with home improvement, and I felt there was an overall shortage of quality, customer satisfaction-focused companies to address the needs of others like myself.”

When he came across an East Coast-based company that was offering franchise opportunities, Jim knew he’d found a perfect match. “Case Design/Remodeling had a process for remodeling and construction that made a tremendous amount of sense to me, and I ultimately decided to partner with them, which has worked out very well.” Since founding Case’s Santa Clara franchise in 2004, Jim says he’s enjoyed applying his prior professional experience to another industry. “I like taking the things I learned working for a large company, applying them to a small business and seeing how they work. By identifying the skills that are crucial for this industry and tapping the expertise of high-quality professionals, I’ve been able to take things to the next level.”

Originally from Southern California, Jim eventually migrated to the Bay Area and currently resides in San Jose, where he says he enjoys the city’s characteristic diversity. “In addition to the variety of things to do—from sports and entertainment to outdoor activities—I also appreciate the diversity of the people, as well as the professional opportunities available here. It’s just a very fun place to be.”

Outside of work, Jim enjoys partaking in the many things San Jose has to offer. “As a fan of music, movies and sports, there’s always something for me to do here,” he says. “I like going to see live music, and I’m also a San Jose Sharks season ticket holder.” In addition to local entertainment, Jim enjoys playing the keyboard and participating on his company’s softball team.

When asked what his future retirement might look like, Jim says he’d continue to do things that keep him active. “I don’t know if I’ll ever fully retire, but even in semi-retirement, I hope to teach or consult in some capacity—whatever allows me to stay active and relevant.”

Ask Me Anything!

Q: What’s your favorite musical group?
A: Chicago.

Q: What’s your favorite movie?
A: “The Shawshank Redemption.”

Q: If you could time travel, would you go to the past or the future?
A: Probably the past, just so I could become more educated about certain things that happened in our history.

Q: Do you have a favorite local winery?
A: Duckhorn Vineyards in Saint Helena.

Q: What’s one website you visit on a daily basis?
A: Remodeling Magazine’s website.

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Expert articles
  • Kitchen Planner Checklist

    SAN JOSE — Planning a new kitchen is no easy task, especially if it’s your first major home remodeling project. Use the following checklist to address the various aspects of your new kitchen.

    Floorplan: Your kitchen is the hardest working room in your house, so spend time considering the functionality of the space. Most people base their floorplans on a triangle design, often referred to as the “work triangle.”

    Appliances and plumbing: Since these are roughed in during framing, you’ll need to know early on what these items will be and where they’ll be located. Whether you use gas or electric will also factor into the planning phase.

    Cabinetry: This will be one of the biggest line items in your remodeling budget. Since cabinets provide the framework for how your kitchen operates, it’s important to carefully consider the design.

    Countertops and tile: These surfaces provide another layer of color in a room. However, in addition to how they look, it’s important to consider durability and functionality when making your choice.

    Flooring: Hardwood, tile and luxury vinyl tile are the most popular materials for kitchen flooring. Be sure to consider the flooring transitions from the kitchen to adjacent rooms, noting any discrepancies in height.

    Lighting: Rather than having one big overhead light, a kitchen should have layered lighting to serve a variety of purposes. General lighting, task lighting and decorative lighting should all be in the mix.

    Paint: This can be one of the most difficult choices to make when designing a kitchen. Remember to consider not only the wall paint but trim and ceiling colors and finishes as well.

    Cabinetry hardware: This final decorative element will put the finishing touch on your kitchen space.

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  • Considerations for Remodeling

    SAN JOSE — When planning for a large remodeling project (or any project that’s design-intensive), consider the following points:

    Define the scope of the project. Before you begin interviewing designers and contractors, have a clear idea of what you want. Consider which aspects you plan to change and which you plan to keep. Knowing what you want will be very important when it comes to determining the project’s budget.

    Establish your style. Get a sense of your style and make sure it’s appropriate for the size, price and architecture of your home. Browse home remodeling websites and magazines and note what you like and don’t like. You may not understand the nuances of all the different styles, but if you can get a clear idea of what you like and don’t like and communicate that to your designer, it can be extremely helpful.

    Define structural details as early as possible. Whether you plan to open up a wall or change the size of a door or window, structural changes are one of the most expensive aspects of remodeling. They can consume your budget very quickly if you’re not careful, so you should get a contractor involved in the design early to verify the viability of planned structural alterations.

    Insist on detailed documentation. Unless it’s a simple repair, design and drafting make a huge difference in clarity of scope and accuracy of detail, so make sure every phase is accompanied with detailed drawings. In addition, make sure you have a written contract that spells out all the terms of the project.

    Choose the right partners. One of the most essential aspects of remodeling is finding a quality, trustworthy contractor and designer. Additionally, since home remodeling is often a long-term affair, make sure you hire someone you feel comfortable working with.

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Expert video tip
  • Video: Five Steps Before Remodeling

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: When remodeling your home, its important to plan ahead. Today, we’re in San Jose with Diamond Certified Expert Contributor Jim Kabel of Case Design/Remodeling to learn five steps to consider before beginning a project.

    Diamond Certified Expert Contributor, Jim Kabel: When considering doing a large remodeling project or anything that’s design-intensive, here are five steps that I think are important for you to think about, or five key points, actually.

    Number one is get a clear definition of your scope. As you’re starting to interview potential companies that you’re going to be working with, having a clear idea of what you’re going to be doing, what’s included, what’s not included, what aspects you plan to keep, what aspects you plan to change are going to be very important to help you get a good budgetary idea of what the project’s going to cost.

    Number two, get a sense of what your style is. Understand the architecture of your home. Get a good sense of what types of projects are of interest to you based on websites you’ve visited, magazines you’ve looked through. You may not have to understand all the different types of styles, but if you can get a clear idea of what you like and don’t like and communicate that, that’s extremely helpful.

    Third, get the structural details defined as early as possible. If you plan to open up walls, move walls, bump out space, change the size of doors and windows, those are all things that can consume your budget very quickly and it’s important to nail those down up front so you can manage the rest of your budget properly.

    Fourth, when you actually move forward with the project, get everything documented in great detail. Make sure that there are drawings that spell out everything specifically. Make sure you have a contract that supports those drawings that spells out all the terms, all of the other nuances that are important in this project as it goes forward.

    And then fifth, choose the right partner. Find a company that you trust. Find somebody that you’re comfortable working with. You’re going to have this working relationship going on for an extended period of time, both before, during, and after the project and you want to hire somebody that you trust and that you feel comfortable with.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Case Design/Remodeling WEBSITE AND EXTERNAL FEED
  • Case Design/Remodeling SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.casesanjose.com
Diamond Certified RATINGS ON Case Design/Remodeling
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 429 VERIFIED CUSTOMERS i
Case Design/Remodeling : Average 8.9 out of 10 based on 429 unique customer surveys of customer satisfaction.

Jennifer H.

VERIFIED Case Design/Remodeling CUSTOMER

1 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with their services, and I would use them again.

They stuck to the schedule and the budget. They worked with me throughout the whole process to get me what I wanted.

Shawna R.

VERIFIED Case Design/Remodeling CUSTOMER

2 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

You get what you pay for. The price is high, but the service is extraordinary. They're organized, on time, professional, and you can trust them.

They were always on time for every appointment.

Susan M.

VERIFIED Case Design/Remodeling CUSTOMER

3 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

The design team is excellent, in terms of helping you get what you want. The contractor who is on site is very punctual and informative. His work is top-notch.

Working with the design team was my favorite thing.

Marni W.

VERIFIED Case Design/Remodeling CUSTOMER

4 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would never look for another general contractor ever again.

They are really reliable, really easy to communicate with, and they always call back. They did what they said they were going to do.

Eric M.

VERIFIED Case Design/Remodeling CUSTOMER

5 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their quality is very good.

The guy they assigned to us was great. I think his name is Earl Paul.

Diane C.

VERIFIED Case Design/Remodeling CUSTOMER

6 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very organized. They are very complete, meaning everything is under one roof. They managed their subcontractors very well. From a timing perspective, everything rolls along well the whole time.

The communications were very good, which is helpful in doing a long job and when you don't have use of your kitchen for a long period of time and you want to know what is going on.

Kristine K.

VERIFIED Case Design/Remodeling CUSTOMER

7 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

We hired them for one project and it went so well we hired them for more projects. It's been great.

We have a toddler, and she's been comfortable with everybody that's worked on our projects.

Barrie S.

VERIFIED Case Design/Remodeling CUSTOMER

8 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy to use, the person who came out to do the work was terrific.

They are prompt and really professional.

Franca M.

VERIFIED Case Design/Remodeling CUSTOMER

9 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good. I would use them again if I needed that type of work.

We were very satisfied with the work they did.

Bill C.

VERIFIED Case Design/Remodeling CUSTOMER

10 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say that this is a quality outfit. They are not the cheapest one out there but they deliver quality. They deliver on schedule, and I've been extremely pleased with what they've done.

We liked their scheduling and their interaction with us. They are just a professionally run outfit. The payment was based on completion and hitting the milestones. They were prompt in getting the work done. They did a superb job, and we are very happy with it. They offered everything from design through project management through execution. They were very effective at solving problems. They cleaned it all up when they were done. They were on time and just did a wonderful job.

Kathleen C.

VERIFIED Case Design/Remodeling CUSTOMER

11 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've used them for a few different things, and we've always been happy with them.

The personality of the people of who did the work

Mary C.

VERIFIED Case Design/Remodeling CUSTOMER

12 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very conscientious in their work and easy to work with.

The quality of work that they did

Diana M.

VERIFIED Case Design/Remodeling CUSTOMER

13 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and thoughtful.

Their communication skills

Mark P.

VERIFIED Case Design/Remodeling CUSTOMER

14 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're competent, accurate, and cordial.

They did the work and left the property clean.

Harold C.

VERIFIED Case Design/Remodeling CUSTOMER

15 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them all the time.

I like their professionalism.

Albert P.

VERIFIED Case Design/Remodeling CUSTOMER

16 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and competent.

They told me what they were going to do and did it promptly, which is refreshing for a contractor.

Ann M.

VERIFIED Case Design/Remodeling CUSTOMER

17 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were smart, they really listened to what I wanted, and they gave me good advice.

I think they are smart and they gave me good advice.

Becky L.

VERIFIED Case Design/Remodeling CUSTOMER

18 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very competent, they have a great price, and they have great ideas. They made my dream come true.

They have good designs, they took the time to get to know me, and they have very good suggestions.

Betsy P.

VERIFIED Case Design/Remodeling CUSTOMER

19 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

The people they send are very capable and efficient. I think they are outstanding and they really know what they're doing.

They have very accurate estimates and they are very professional.

Rina R.

VERIFIED Case Design/Remodeling CUSTOMER

20 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do quality work and they are just really great. They do what they promise, they are reliable, and they are accommodating. They are very efficient and they are very knowledgeable. I would highly recommend them.

I think they do quality work. They have done 3 projects for us, and every time I am satisfied.

Read All 429 Survey Responses at Ratings View