Q: Can I wait while you work on my car?
A: Absolutely. We have a new waiting room with Wi-Fi, hot drinks and other comforts. If it’s a larger job, we have a shuttle that can take you home or to work, and we also have loaner cars available if your car will be in the shop for several days.
Q: What’s your warranty coverage for repairs and services?
A: On most services, our warranty is two years or 24,000 miles, and it’s nationwide. That means if you get your car fixed here and something goes wrong in a different area, your warranty will be valid at another shop. We also provide a lifetime warranty on belts, hoses, shocks, struts and brakes.
Q: Do you use original equipment manufacturer (OEM) parts?
A: Yes. We’ve found that when it comes to performing repairs that require computer sensors, it’s best to go with OEM parts.
Q: Can I bring in parts for you to install?
A: No. In order to keep our nationwide warranty in effect, we have to install parts that we’ve purchased. We only stand behind parts that come through us and our suppliers because that’s the only way we can verify their quality.
Q: Can you help me with body repairs or paint?
A: No, we only handle mechanical repairs, but we can refer you to a specialized shop that deals with body repairs and paint if you need those services.
Q: Why does my car squeal when I start it in the morning?
A: Normally, that’s the sound of a loose or worn belt rubbing against the alternator. As the battery starts, the squeal should go away. However, you should keep an eye on it—the next step after squealing is breaking, which can mean an expensive repair. If your car constantly squeals when you start it, consider bringing it in for a diagnosis. Sometimes the belt just needs to be tightened, but if it’s excessively worn, it’s a good idea to have it replaced.
Q: Do I need to let my car warm up before I drive?
A: No, newer cars are made to react very fast, so a warm-up isn’t necessary. When it comes to emissions, it actually does more harm than good.
Q: Do I need to be concerned if my “check engine” light comes on?
A: Yes. When a check engine light comes on, you usually won’t feel a problem, but if there’s an issue with your car’s computer adjusting the air/fuel mixture and it’s running too rich or lean, you could damage other parts like the catalytic converter. Sometimes a check engine light is something simple like a loose gas cap, but you want to be sure, so you should get it checked as soon as possible.
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