Diamond Certified Company Report

Campbell Collision Center, Inc.

Diamond Certified Company Report

Campbell Collision Center, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 386 VERIFIED CUSTOMERS i

Alan B.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

1 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very quality job on my car.

They are responsive and very proactive.

Austin D.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

2 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing. They actually follow through on their promises, which is nice.

They have a very quick turnaround time. They are professional, very prompt, and very knowledgeable.

Birgit K.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

3 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, accommodating, and they got me in right away. I was in and out in a very timely manner.

They were very timely. They kept me informed, they dealt with my insurance company, and I didn't have to worry about anything.

Read All 386 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Campbell Collision Center, Inc. returns Santa Clara County drivers’ vehicles to their pre-accident conditions. With its 2002 acquisition of Bob’s Towing, the company has become a one-stop destination for auto body repair and towing services. It repairs cars of all makes and models by using some of the industry’s top equipment—including a Chief Excelerator pulling system and a StreamLiner work platform with computerized measuring frame specs—and provides flatbed towing in Los Gatos, Santa Clara, Campbell and parts of San Jose.

Owner Ata N. Zadeh has been heavily involved in auto repair since the late 1980s. He’s adamant about remaining loyal to his customers at all times by resolving issues with their insurance companies. “Our ability to bring vehicles to pre-loss conditions satisfies both customers and insurance companies,” he says.

Campbell Collision Center also prides itself on minimizing its impact on the environment by using an earth-friendly waterborne paint system and a downdraft spray booth. “Our color matching and frame machines are all computerized,” adds Mr. Zadeh, “so we’re completely equipped to meet the highest standards of auto body repair and painting.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Campbell Collision Center, Inc.

COMPANY CONTACT
Locations

Santa Clara County

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SERVICES PERFORMED

Auto Body Repair and Paint
Unibody Frame Specialist
Towing Services
Green Waterborne Paint System

BRANDS Supported
  • PPG Paint

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Campbell Collision Center, Inc.

A Campbell Collision Center technician works on a structural straightening job.

Company Profile

Campbell Collision Center, Inc. returns Santa Clara County drivers’ vehicles to their pre-accident conditions. With its 2002 acquisition of Bob’s Towing, the company has become a one-stop destination for auto body repair and towing services. It repairs cars of all makes and models by using some of the industry’s top equipment—including a Chief Excelerator pulling system and a StreamLiner work platform with computerized measuring frame specs—and provides flatbed towing in Los Gatos, Santa Clara, Campbell and parts of San Jose.

Owner Ata N. Zadeh has been heavily involved in auto repair since the late 1980s. He’s adamant about remaining loyal to his customers at all times by resolving issues with their insurance companies. “Our ability to bring vehicles to pre-loss conditions satisfies both customers and insurance companies,” he says.

Campbell Collision Center also prides itself on minimizing its impact on the environment by using an earth-friendly waterborne paint system and a downdraft spray booth. “Our color matching and frame machines are all computerized,” adds Mr. Zadeh, “so we’re completely equipped to meet the highest standards of auto body repair and painting.”

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Company Philosophy

“We work hard to provide our customers and their insurers with courteous, high-quality, efficient service. We have a good reputation, with repeat customers and no complaints from any agency or organization, and we’ve gained that status by always focusing on the quality of our service. We’re always on our customers’ side. Even when insurance companies want to cut corners, we won’t do it. We work with our clients to ensure the best possible auto repair experience, and we keep them informed with regular text message and/or email updates as to when their cars are ready for pick-up.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Campbell Collision Center, Inc., achieving a superior level of customer satisfaction is a direct result of its personalized approach to doing business, which includes prioritizing the needs of customers above the needs of their insurers. “We fight for our clients to get everything right for their cars,” says owner Ata N. Zadeh. “That’s the difference between us and direct repair ‘production shops’–we work for vehicle owners, not insurance companies.”

Campbell Collision Center has been returning vehicles to their pre-accident conditions at its Campbell facility since 1994. The company uses a variety of state-of-the-art equipment to work on vehicles of all makes and models, including a Chief Excelerator pulling system and a StreamLiner work platform with computerized measuring frame specs. In addition to its body repair capabilities, it offers flatbed towing services in Los Gatos, Santa Clara, Campbell and parts of San Jose via its sister company, Bob’s Towing. “Our main goal is to help each customer in any way we can, whether it’s fixing their car after an accident or towing them to safety,” says Mr. Zadeh.

Unlike auto body shops that sacrifice quality by using aftermarket parts, Campbell Collision Center uses OEM (original equipment manufacturer) parts whenever possible. During a repair job, if one of its technicians discovers additional damage that wasn’t obvious in the initial assessment, the company immediately contacts the customer and their insurance company to obtain approval for the additional labor and parts. “We’re always on our customers’ side,” says Mr. Zadeh. “Even when insurance companies want to cut corners, we won’t do it.”

Another distinguishing characteristic of Campbell Collision Center is the emphasis it places on customer communication. The company provides regular updates via telephone and text messages to let clients know how their repairs are progressing and when their cars will be ready, and it follows up with each customer after they’ve had a chance to drive their car to make sure they’re completely pleased with the job. “If they find any problem, they can come back and we’ll take care of it for free,” adds Mr. Zadeh.

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Industry Info

Take simple steps to maintain your car’s body. Keeping the exterior of your car, truck, SUV or van in good condition is important for a variety of reasons. A damaged or neglected vehicle is more difficult to resell, because dirt, road grime and salt can wear away the paint and make the car appear in worse shape than it really is. Also, repairing a body part is much more difficult than performing a mechanical repair and requires a certain amount of skill, patience, time and effort. To keep your vehicle looking its best and help it retain its resale value, consider the following tips:

• Once a year (or every 12,000 miles), have the underside of your vehicle steam cleaned to remove all dirt and oil residue. You can then inspect the area for damaged cables and brake lines, rust, frayed electrical wires and other problems.
• Steam clean and/or degrease your vehicle’s engine compartment once a year or every 12,000 miles.
• Pay close attention to your wheel wells. The undercoating can peel away or the tires can throw up stones and dirt, causing the paint to flake and chip and inviting rust. If you find any rust, sand the area down to bare metal and repaint with a rust-inhibiting paint.
• Wash the entire vehicle body once a week. Hose down the exterior with water to loosen any dirt, then use a high-quality car wash product and wash mitt to clean the surfaces, starting with the roof, hood and trunk areas and working your way down.
• Use a cloth soaked in kerosene to remove asphalt and tar build-up.
• Use chrome cleaner sparingly. In addition to removing dirt and grime, chrome cleaners also remove a little chrome each time you use them.
• Wax or polish the vehicle’s body once every six months. Use a paste wax for added protection of chromed parts.
• Use plain soap and water to clean exterior vinyl parts. Don’t use caustic soaps, petroleum-based products or detergents. For engrained dirt, use a soft brush, soap and water. After cleaning, apply a high-quality rubber/vinyl protectant to prevent cracks and oxidation. You can also apply this protectant to vacuum lines, weather stripping and rubber hoses on other parts of your vehicle to help protect against chemical degradation.
• Spray your wheel covers and rims with brake dust remover, and then wash them with soap and water.
• After washing your tires with soap and water, apply a high-quality rubber/vinyl protectant for additional protection.

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Frequently Asked Questions

Q: Will my car be safe to drive after you repair it?

A: Absolutely. We don’t just repair dents and mix paint—we make sure your vehicle is absolutely safe before it leaves our shop.

Q: Will the new paint color match the original?

A: Yes. We go to great lengths to match colors. When we mix paint, we have to go with the code that’s on the car, but we try our best to adjust it to match the adjacent panels. For example, if we’re replacing your fender, we try to match the color to the door and the hood. In some cases, like when the car has been painted and it’s not quite the same as the original color, we mix the colors so everything matches. Sometimes we’ll even paint an undamaged part for free so it’ll match the new color more closely.

Q: Do I have to take my car to a repair shop that my insurance company recommends?

A: No, you’re free to take your car to any shop you want. Your insurance company will initially have an adjuster assess the damages, but they don’t always know what will be required to fix the vehicle. Remember, you don’t have to accept the insurance company’s damage appraisal (check the appraisal clause in your policy to find out how to resolve any differences). As an auto repair specialist, it’s ultimately up to us to thoroughly inspect your vehicle and determine exactly what repairs are necessary. We’ll contact your insurance company and report our findings. In most cases, they’ll give their approval and pay us to do the work.

Q: Is it necessary to get more than one estimate?

A: Not by law.

Q: Do you accept all insurance claims?

A: Yes.

Q: Do all insurance companies pay the same?

A: No. It’s always important to check your policy for the specific terms of your coverage.

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SELECTED PHOTOS FROM Campbell Collision Center, Inc.

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Diamond Certified RATINGS ON Campbell Collision Center, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 386 VERIFIED CUSTOMERS i
Campbell Collision Center, Inc. : Average 9.1 out of 10 based on 386 unique customer surveys of customer satisfaction.

Alan B.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

1 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very quality job on my car.

They are responsive and very proactive.

Austin D.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

2 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing. They actually follow through on their promises, which is nice.

They have a very quick turnaround time. They are professional, very prompt, and very knowledgeable.

Birgit K.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

3 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, accommodating, and they got me in right away. I was in and out in a very timely manner.

They were very timely. They kept me informed, they dealt with my insurance company, and I didn't have to worry about anything.

Weixia D.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

4 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were friendly and get your car done right. I like their service.

I think because it is really close to my house, convenient.

Rich P.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

5 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly, kept me updated and gave ideas on what to do with your vehicle.

Their customer service, Amir and his dad give very personal service.

David W.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

6 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent quality work.

Their workmanship

David S.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

7 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

I think the owner is very friendly.

Gabriel P.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

8 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did good work and did it promptly. It didn't take a long time to get it done. One item had to be ordered from Germany and they got insurance authorization and released the car because they knew it was going to take a while. It was not an obvious part, it was an interior trim piece and it took two and a half months to get the part. And then I was able to take it back and get that part done.

The quality of the work and speed they did it in, great work in the shortest amount of time possible

Gharib B.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

9 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to stop by and take a look. They do a great job.

They are always honest, on time and they do a good job.

Christina O.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

10 of 386

Quality 10
10 10
Loyalty No
CRITIQUE

Their customer service was not so great.

The work was really good.

Bernanrd A.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

11 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. Good with customers, nice personality and I'm very happy with them.

Good quality, they know what they do.

Jen B.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

12 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They arrived quickly and didn't damage my car.

They were quick.

Alexei A.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

13 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, use them.

They did a good job.

Andrew C.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

14 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, and they execute on commitments.

Their level of professionalism

Youn E.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

15 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I was very satisfied.

Samir I.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

16 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do professional work for a fair price. I will take my car nowhere else and I have referred several friends.

The quality of work, and they are straightforward.

Diana J.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

17 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt, they pay attention to detail, they are also thorough and they will go the extra mile to get done what needs to get done.

When I said I needed my car by a certain time, they did not have it scheduled to be done at that time. They stayed late the night before and they got it done.

Bhavsar S.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

18 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very transparent and don't hide anything. They are very good, honest and upfront with customers. If they promise to do it, they will do it.

Their honesty

Nataliya G.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

19 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

That it is a good place and they have good service.

It is close to my home and they have good service.

Eric R.

VERIFIED Campbell Collision Center, Inc. CUSTOMER

20 of 386

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had speedy service and I would recommend them.

That they are convenient, and they were able to get the car in and out.

Read All 386 Survey Responses at Ratings View