Diamond Certified Company Report

Calvey Heating & Air

Diamond Certified Company Report

Calvey Heating & Air

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Raina G.

VERIFIED Calvey Heating & Air CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, reliable and well priced.

We like that they're a family business, they were fast, and they tried to keep costs down for us.

Dan O.

VERIFIED Calvey Heating & Air CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are simple, easy, trustworthy, and fast.

I liked that there were no complications.

Sara B.

VERIFIED Calvey Heating & Air CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work is very good but there can be a long wait.

The work is very thorough and I trust them. They never create a bigger problem than there already is.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Joe Calvey, Owner

Calvey Heating & Air provides a complete range of HVAC services for residential and commercial clients in San Mateo and Santa Clara Counties. In addition to installing, maintaining, and repairing heating and air conditioning systems, the family-owned company has the training and equipment to clean air ducts and dryer vents, fabricate and inspect ductwork, install indoor air quality products like air purifiers and humidifiers, and more.

Owner Joe Calvey says Calvey Heating & Air’s hands-on approach to HVAC work has been an important aspect of its success. “We want our clients to receive the best possible value, so we make sure we’re responsive throughout every phase of their projects. By combining detail-oriented service and fair pricing, we’ve been able to build a loyal clientele base that knows we’re going to respect their homes.”

Calvey Heating & Air’s technicians understand the importance of being both professional and friendly when working in clients’ homes. “Some companies hire inexperienced workers to save money, but we only hire technicians who know how to work efficiently and make clients feel comfortable at the same time,” says Mr. Calvey. “Having the right people on the jobsite is crucial for achieving positive results.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Calvey Heating & Air

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County

SERVICES PERFORMED

HVAC Installation, Maintenance & Repair
Air Duct & Dryer Vent Cleaning
Ductwork Fabrication & Inspection
Mini-Split Heat Pumps
Indoor Air Quality
Energy Recovery Ventilation (ERV) Systems
Variable Refrigerant Flow (VRF) Systems

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Calvey Heating & Air

Calvey Heating & Air recently installed this HVAC unit.

Company Profile

Calvey Heating & Air provides a complete range of HVAC services for residential and commercial clients in San Mateo and Santa Clara Counties. In addition to installing, maintaining, and repairing heating and air conditioning systems, the family-owned company has the training and equipment to clean air ducts and dryer vents, fabricate and inspect ductwork, install indoor air quality products like air purifiers and humidifiers, and more.

Owner Joe Calvey says Calvey Heating & Air’s hands-on approach to HVAC work has been an important aspect of its success. “We want our clients to receive the best possible value, so we make sure we’re responsive throughout every phase of their projects. By combining detail-oriented service and fair pricing, we’ve been able to build a loyal clientele base that knows we’re going to respect their homes.”

Calvey Heating & Air’s technicians understand the importance of being both professional and friendly when working in clients’ homes. “Some companies hire inexperienced workers to save money, but we only hire technicians who know how to work efficiently and make clients feel comfortable at the same time,” says Mr. Calvey. “Having the right people on the jobsite is crucial for achieving positive results.”

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Company Philosophy

“Our clients are very important to us, so we treat them how we’d want to be treated and keep them informed throughout the process. From double-checking our work to sticking to our prices, we always go the extra mile to ensure their satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Calvey Heating & Air, the most effective way to keep customers satisfied is to provide them with quality service throughout every phase of their projects, including after the work is complete. “We feel a strong sense of loyalty to our clients, so we make it a priority to take care of them not just during their projects, but also in the years to come,” says owner Joe Calvey. “We always go the extra mile to ensure their satisfaction.”

Calvey Heating & Air has been providing HVAC services for residential and commercial clients in San Mateo and Santa Clara Counties since 2008. In addition to installing and repairing all types of heating and air conditioning systems, the family-owned company has the in-house capabilities to clean air ducts and dryer vents, fabricate and inspect ductwork, install indoor air quality products, and more.

Unlike less experienced HVAC companies that lack a working knowledge of alternative technologies, Calvey Heating & Air is well-versed in the full spectrum of available products. “We have a strong familiarity with products like ductless mini-splits and VRFs, which many other companies don’t have,” affirms Mr. Calvey. “With our understanding of these and other technologies, we’re able to offer our clients a wider array of solutions for their needs.”

Another distinguishing attribute of Calvey Heating & Air is its commitment to quality control in every aspect of its operations. “For example, I personally visit every jobsite as often as possible and conduct a final inspection,” says Mr. Calvey. “Also, most of our jobs are permitted, which means a city inspector has to approve them. And, of course, we back all our installations with a warranty, so if there’s ever a problem after the fact, we’ll be there to take care of it.”

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Industry Info

If you’re installing a new HVAC system in your home, take steps to make the most of your investment.

A new HVAC system is a big investment, so you’ll want to make sure you’re getting your money’s worth in quality, efficiency and longevity. Joe Calvey, owner of Calvey Heating & Air in Mountain View, offers some advice:

Go for quality. As with any big investment, you shouldn’t go with the cheapest option available. “Even if you can’t afford the most expensive system, you should at least invest in a good mid-grade option,” says Mr. Calvey. “If you go with the cheapest option, you’ll likely end up paying more in the end, especially if it breaks down prematurely.”

Mr. Calvey adds that the amount you invest in your new system may also depend on how long you plan to stay at your current house. “If you’re planning to move in a couple of years, you may not want to invest in an expensive system. However, if you’re planning on staying in your home for the long haul, consider investing in a high-quality system that’s going to provide long-term performance.”

Choose a reputable installer. In addition to avoiding the cheapest HVAC system, it’s a good idea to avoid the cheapest installer. If you find an HVAC company that charges significantly less than most, there’s probably a reason for it. Whether they lack proper expertise, circumvent legal requirements like permits or are running a bait-and-switch operation, choosing the cheapest HVAC installer can end up costing you more in the long run. Instead, choose a company that has a good reputation, maintains industry certifications and adheres to legal requirements.

Get a good warranty. When it comes to an expensive investment like a new HVAC system, the value of a strong warranty can’t be overstated. “Even you pay an extra $500 for a company that offers a better warranty, it’s worth it to get that extra assurance,” affirms Mr. Calvey. In addition to the installer’s labor warranty, ask what kind of manufacturer warranty comes with the unit.

Look beyond the unit itself. You may get the most efficient HVAC unit available, but if you neglect other aspects related to energy efficiency, you won’t get the performance you’re looking for. “If you install an energy-efficient unit but you have cheap windows and poor insulation, you’re basically wasting your money,” says Mr. Calvey. “The same is true for ductwork—it doesn’t make sense to install a top-of-the-line HVAC unit if your ductwork is old and leaky. In order to maximize the efficiency of the unit, you need to look at the whole picture.”

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Frequently Asked Questions

Q: What kind of HVAC system do I need?
A: “It depends on the size of your house and the zoning laws in your city. Having a system that’s correctly sized for your house is critical—otherwise, it’s not going to perform as efficiently as it’s supposed to.”

Q: How soon can you install my new system?
A: “It depends on how booked out we are, which varies depending on the time of year. For example, if it’s the middle of summer, there’s going to be a longer wait because that’s one of our busiest seasons. Sometimes we’re booked a week out, other times it’s a month, so it really depends on what’s going on.”

Q: Will there be any hidden costs in your estimate?
A: “No. The price we give you is the price you pay. If we missed something in our assessment and it comes up later, that’s our mistake, not yours, so you won’t be penalized for it. “
Q: Do I need a permit?
A: “Most of our installations require permits, but we can take care of that for you.”

Q: How often should I change the filter in my HVAC system?
A: “It depends on a few things. First, if you have air conditioning in addition to heating, you should change the filter more often due to the increased system usage. It also depends on the type of filter you have—is it a 90-day filter or a six-month filter? At the very least, your filter should be changed twice a year.”

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SELECTED PHOTOS FROM Calvey Heating & Air

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Joe Calvey

Expert CONTRIBUTOR PROFILE
  • Joe Calvey is a 13-year veteran of the HVAC industry and owner of Calvey Heating & Air, a Diamond Certified company. He can be reached at (650) 525-4554 or by email.

Joe Calvey: Doing Right

By James Florence, Diamond Certified Resource Reporter

MOUNTAIN VIEW — After six years in the HVAC industry, Joe Calvey decided to start his own company—a choice largely inspired by a desire to do right by customers. “I started out working in the HVAC union, where my uncle was a foreman,” he recounts. “After about four years, I gravitated toward working with residential contractors, which gave me a chance to interact with homeowners. That was a welcome change of pace from the commercial bent of union work. I enjoyed it, but I saw some contractors doing things I didn’t agree with, like cutting corners and taking advantage of customers. This motivated me to start my own company. I knew if I did things with honesty and had a good work ethic, I would definitely succeed.”

Today, as owner of Calvey Heating & Air, Joe says one of his favorite parts of his job is taking on new challenges. “I like the fact that there are always new things to learn in this industry. I also enjoy working with my employees and seeing them work their way up to becoming skilled technicians.”

A resident of Los Gatos (where he lives with his wife, Christina, and their three children), Joe expresses his appreciation for life and work in the Bay Area. “The weather is great here and there’s plenty of demand for our services. When I first started my business, the economy was terrible due to the 2008 crash, but things have improved a lot since then and we’ve been able to stay busy.”

Outside of work, Joe engages in active pastimes like sports and traveling. “I’m a big sports guy,” he affirms. “I like to play soccer, as well as attend professional sporting events or watch them on TV. I also like traveling with my family and checking out new parts of the world. We’ve been everywhere from Europe to Mexico to Hawaii.”

In regard to his professional career, Joe says good customer service comes down to two main components. “I think honesty and communication are the two biggest things. I’ve found that if you’re upfront with customers and communicate with them at every step of the process, it makes a huge difference. Even when there are problems or setbacks, people really appreciate being kept in the loop.”

When asked the first thing he’d do if he were to retire tomorrow, Joe says he’d give back. “If I retired and had money, I would want to take care of the people who got me to where I am, like my parents and those who helped me progress in my profession. Besides that, I would definitely do some more traveling.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: Liverpool F.C.

Q: If you could travel anywhere in the world, where would you go?
A: Buenos Aires, Argentina. I’ve heard it’s an amazing city, with great food and really nice people.

Q: Music or talk radio?
A: I used to mainly listen to music, but these days I listen to a lot of podcasts.

Q: What’s your favorite podcast?
A: “Serial.”

Q: What’s your favorite thing to eat for breakfast?
A: Fresh fruit.

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Expert articles
  • Heat Pumps for HVAC

    MOUNTAIN VIEW — A lot of homeowners are interested in lowering their gas bills, especially when it comes to running their heating and cooling systems. One great option for those who have or are planning to install solar energy systems is switching to a high-efficiency heat pump. While converting an HVAC system’s power source from gas to electric would normally be more expensive, if you’re getting your electrical from solar, you stand to save a lot of money.

    If you don’t already have a solar energy system, this may seem like merely swapping one expense (gas) for another (the cost of installing a solar system). However, switching to solar isn’t as expensive as you might think. Currently, there are numerous programs devoted to helping California homeowners finance solar energy systems. There are also various rebates and incentives available, such as a 30 percent federal tax credit. Talk to an HVAC professional to learn more about how solar power can reduce the cost of running your HVAC system.

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Expert video tip
  • Video: Reducing HVAC Costs with Solar

    Complete Video Transcription:

    MOUNTAIN VIEW — Host, Sarah Rutan: If you’re switching to solar energy, you’ll be glad to know there’s a way to reduce your heating and cooling costs in the process. Today we’re in Mountain View with Diamond Certified Expert Contributor Joe Calvey of Calvey Heating & Air to learn more.

    Diamond Certified Expert Contributor, Joe Calvey: You know, a lot of people, I go to a lot of homes in the Bay Area. And people are complaining about, you know, inefficient systems, about problems with their gas, or the gas bill is too high. And they ask me, “Well, what can I do?” You know, I always say, “The major thing you could do is switch to, if you’re switching to solar, especially, is to switch to a heat pump option, which is high-efficiency electrical.”

    This will basically get away from needing gas altogether. And you can use your electricity to utilize this. And there’s so many programs out there right now that will fund you if you don’t have the money to switch over. Because it can be costly to do so. And by getting away from natural gas, you get a healthier system, you save money, and it is compatible with solar. And you won’t be reliant on gas anymore.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Calvey Heating & Air WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Calvey Heating & Air
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Calvey Heating & Air : Average 9.3 out of 10 based on 100 unique customer surveys of customer satisfaction.

Raina G.

VERIFIED Calvey Heating & Air CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, reliable and well priced.

We like that they're a family business, they were fast, and they tried to keep costs down for us.

Sara B.

VERIFIED Calvey Heating & Air CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work is very good but there can be a long wait.

The work is very thorough and I trust them. They never create a bigger problem than there already is.

Dan O.

VERIFIED Calvey Heating & Air CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are simple, easy, trustworthy, and fast.

I liked that there were no complications.

Wei R.

VERIFIED Calvey Heating & Air CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were on time and they make things happen fast.

Ryan H.

VERIFIED Calvey Heating & Air CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to other customers.

Joe, the owner, gave good service and the installation was fast.

Audrey S.

VERIFIED Calvey Heating & Air CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest, reliable, and had good service. They were available for questions or call backs.

They were honest.

Abon C.

VERIFIED Calvey Heating & Air CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

We had a problem which was hard to figure out. I think this was because I called someone else before Calvey and they couldn't figure it out. The Calvey guy was quick, correctly identified the problem, and fixed it. I had no complaints.

Nayema D.

VERIFIED Calvey Heating & Air CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, fast and nice.

They had quality service.

Matt G.

VERIFIED Calvey Heating & Air CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're courteous, prompt, and do what they say they will do.

The promptness is my favorite thing.

Chris D.

VERIFIED Calvey Heating & Air CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had an excellent experience with them. They were prompt, well organized, and answered all the questions. And I was happy with the work.

I feel like they did excellent work. They didn't just do the installation, they also fixed up things that were adjacent to it.

Hans K.

VERIFIED Calvey Heating & Air CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They will exceed your wildest expectations.

Attention to detail

David L.

VERIFIED Calvey Heating & Air CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Competent

They offer interesting suggestions.

Alana K.

VERIFIED Calvey Heating & Air CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were straightforward with their options. They gave us their honest opinion instead of just trying to persuade me to do something expensive to gain more profit. They were very timely, they clean up after themselves, and they had shoe covers.

The timeliness, they started and ended when they said they would.

Jill K.

VERIFIED Calvey Heating & Air CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive. They got to me faster than anyone else in the middle of a heat wave.

I like how helpful they are. They guided me through some quick fixes that I could do myself.

Amish B.

VERIFIED Calvey Heating & Air CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them all the time.

I liked how straightforward they were. I got a quote quickly and it got done.

Ali I.

VERIFIED Calvey Heating & Air CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a courteous, professional, and timely company.

I liked interacting with Joe the best.

Linda G.

VERIFIED Calvey Heating & Air CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are in the BBB and have good star rating, and that they have a very friendly staff. That's what I would tell people.

They are friendly and knowledgeable, from the phone call to the actual visit.

Marni B.

VERIFIED Calvey Heating & Air CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly and approachable.

The overall service, we ended up being very happy with our installation.

Sandy K.

VERIFIED Calvey Heating & Air CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them before and they are always on time, always do what they say, and always follow up if there are any problems.

They are very dependable and contentious.

Jon N.

VERIFIED Calvey Heating & Air CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell them that they put in our heater and our AC and we have been warm and cool when we want to be. We have had no problems.

I thought they were very flexible and friendly, and easy to coordinate. They were also straightforward and did a good job.

Read All 100 Survey Responses at Ratings View