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Brian Fitzmaurice General Contractor

Diamond Certified Company Report

Brian Fitzmaurice General Contractor

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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 35 VERIFIED CUSTOMERS i

Karen S.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

1 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very communicative. He sent me an email every night with an update in regards to what was happening and what was expected to happen the next day with the project. If I had any questions he got back to me immediately. He was helpful in making the decisions for the project and I'm completely satisfied with the work.

I liked his professionalism.

Mike M.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

2 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very experienced, very professional, and he provided a lot of good options.

Very responsive, I was very satisfied with all of the work.

Patricia O.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

3 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended him before. He does exceptional work.

I liked that he was very meticulous, always on time, and very courteous. His workers were very respectful. He did a fine job.

Read All 35 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Brian Fitzmaurice General Contractor remodels kitchens, bathrooms and other residential rooms for clients throughout the San Francisco Peninsula. As a full-service contractor, the company is qualified to handle its clients’ remodeling projects from concept to completion.

Owner Brian Fitzmaurice says his favorite part of residential remodeling is seeing his clients’ reactions to their newly modernized kitchens and bathrooms. “I take a lot of pride in providing truly unique results that improve the lives of my clients and their families. I also like to give them plenty of options instead of making decisions for them—it lets them participate in the process and makes for more interesting results.”

Brian Fitzmaurice General Contractor emphasizes the importance of clear communication throughout every phase of its clients’ projects, from supplying detailed progress reports at the end of each workday to providing the hands-on expertise of Mr. Fitzmaurice himself. “Some contractors come to a jobsite once and then let their employees handle the rest, but since I’m the sole proprietor, I’m always onsite making sure everything is being done properly,” he says. “By following through on every job, I can ensure my clients get exactly what they want.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Brian Fitzmaurice General Contractor

COMPANY CONTACT
Service AREA

San Mateo County
Daly City
San Mateo
Redwood City
South San Francisco
San Bruno
Pacifica
Belmont
East Palo Alto

SERVICES PERFORMED

Residential Remodeling
Kitchens & Bathrooms

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Brian Fitzmaurice General Contractor

Company Profile

Brian Fitzmaurice General Contractor remodels kitchens, bathrooms and other residential rooms for clients throughout the San Francisco Peninsula. As a full-service contractor, the company is qualified to handle its clients’ remodeling projects from concept to completion.

Owner Brian Fitzmaurice says his favorite part of residential remodeling is seeing his clients’ reactions to their newly modernized kitchens and bathrooms. “I take a lot of pride in providing truly unique results that improve the lives of my clients and their families. I also like to give them plenty of options instead of making decisions for them—it lets them participate in the process and makes for more interesting results.”

Brian Fitzmaurice General Contractor emphasizes the importance of clear communication throughout every phase of its clients’ projects, from supplying detailed progress reports at the end of each workday to providing the hands-on expertise of Mr. Fitzmaurice himself. “Some contractors come to a jobsite once and then let their employees handle the rest, but since I’m the sole proprietor, I’m always onsite making sure everything is being done properly,” he says. “By following through on every job, I can ensure my clients get exactly what they want.”

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Company Philosophy

"I strive to treat every client the way I'd want to be treated, and that means providing highly personalized service that's rarely seen in this industry. My goal is to meet and exceed my clients' expectations by delivering reliable, high-quality work that makes their homes more beautiful and livable."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for contracting firms that have earned the prestigious Diamond Certified award. For Brian Fitzmaurice General Contractor, the key to achieving and maintaining high levels of customer satisfaction is simple: clearly communicate with clients and keep them informed throughout every step of their construction projects. “I talk to my clients every day–even if they’re not home during construction, I’ll update them on their way to work or when they come home,” says owner Brian Fitzmaurice. “This is also helpful when unexpected choices need to be made during the construction process. My clients know I won’t make any decisions without clearly presenting all their options.”

Brian Fitzmaurice General Contractor has been remodeling kitchens, bathrooms and other residential rooms for clients throughout the San Francisco Peninsula since 1991. As a full-service contractor, the company is qualified to handle remodeling projects from design to completion.

Unlike larger contracting firms that strive to maximize their workload volume by taking a “one size fits all” approach to their clients’ remodeling projects, Brian Fitzmaurice General Contractor utilizes its owner-operated status to provide a personal touch that’s rarely seen in the construction industry. “Most construction company owners delegate the majority of work to foremen and project managers, but I’m onsite every day, so I’m able to effectively manage every step of every project,” says Mr. Fitzmaurice. “I take the details discussed in the initial meeting and follow through to ensure each client gets exactly what they want.”

For Mr. Fitzmaurice, the best part of remodeling work is seeing his clients’ reactions when they see their homes transformed for the first time. “It’s a thrill to take an outdated building and make it look good in a way that no one else can,” he says. “There’s a lot of satisfaction that comes from seeing the finished results of my work and knowing I greatly improved someone’s home and lifestyle.”

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Industry Info

Before hiring a remodeling contractor, make sure you know who will be doing the actual work. Most contractors employ subcontractors to handle specialized aspects of their clients’ construction projects, but some don’t always supervise every step of the process, which can ultimately lead to communication issues and costly change orders. In fact, some contractors won’t even appear on the jobsite after they sign the initial contract, so it’s important to ensure your contractor will maintain a consistent jobsite presence before you sign anything.
“The person you talk to about your project might not even be the same person who shows up when the workers arrive,” cautions Brian Fitzmaurice, owner of Brian Fitzmaurice General Contractor in San Bruno. “Even if the contractor seems nice and presentable, that doesn’t mean he won’t send unfamiliar people to do the work. You should also make sure the contractor is licensed and insured, and always check the quality of their previous work by calling past customers.”
While Mr. Fitzmaurice doesn’t believe the use of subcontractors is a problem, he says it’s crucial to make sure any subcontractor used on your project has a long-standing relationship with the general contractor. That way, the contractor can vouch for the subcontractor’s reliability, honesty and quality of work. Mr. Fitzmaurice also recommends getting a detailed contract that specifies every step of the project. “The more detailed the contract, the safer you’ll be,” he says. “For example, it’s a good idea to know the specifics of the products your contractor wants to use, like the thickness of the plywood or sheet rock and the type of paint. Details prevent a lot of problems—if you get them all upfront, you won’t have any surprises.”
If your home was built before 1978 and you want to remodel it, you’re legally obligated to use a contractor who is EPA lead paint certified. The contractor should have the certificate on display on their website or in their office, but you can also check with the EPA to verify the certification is genuine. Lead paint exposure is a significant health hazard, especially for children, so it’s important to make sure your contractor is properly trained and certified before any work begins.

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Frequently Asked Questions

Q: Are your prices competitive?

A: Yes. Even when I’m outbid by competitors, many people still choose me because other contractors can’t offer the same high-quality work at those low prices.

Q: Are your prices competitive?

A: Yes. Even when I’m outbid by competitors, many people still choose me because other contractors can’t offer the same high-quality work at those low prices.

Q: How quickly can you complete my project?

A: It depends on several factors. Generally, my time estimates are based on the time it takes to do quality work. I understand you’ll be inconvenienced during the remodel, so I’ll work as fast as possible as long as it doesn’t affect quality.

Q: Do you work on weekends?

A: Not usually, but if I’m running behind schedule or need to get a particular task done in advance of another tradesman coming in, I’ll work on weekends.

Q: Can you set up a temporary kitchen or bathroom during the remodel?

A: I can often set up a temporary kitchen, especially if you have a wet bar elsewhere in the house. Bathrooms are trickier, but most homes I work on have more than one bathroom.

Q: Do you maintain a clean worksite?

A: Yes. I understand most people live in their homes during their remodeling projects, so I take extra measures to control dust and clean up at the end of each workday. I’m also EPA lead paint certified, so I can safely remove old paint when necessary.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Brian Fitzmaurice

Expert CONTRIBUTOR PROFILE
  • Brian Fitzmaurice is a lifetime veteran of the construction industry and owner of Brian Fitzmaurice General Contractor, a Diamond Certified company since 2012. He can be reached at (650) 937-9626 or by email.

Brian Fitzmaurice: Embracing the Chaos

By James Florence, Diamond Certified Program Reporter

SAN BRUNO — As the son of a structural engineer, it’s no surprise that Brian Fitzmaurice got an early introduction to the construction field. “As a kid, I’d often tag along with my dad when he went to work,” he remembers. “As I got older, I spent my summers working alongside him, digging ditches and working backhoes. When I moved to California in 1981, I was lucky enough to get hooked up with a master carpenter, who taught me a lot during the years I worked for him. Eventually, I got my contractor’s license and struck out on my own.”

Today as owner of Brian Fitzmaurice General Contractor, Brian says he’s learned to embrace the chaos of his day-to-day work schedule. “At the moment, I have four different jobsites running, so I do a lot of bouncing around between them. Besides overseeing things and checking in with employees and clients, I like when I get a chance to do hands-on work, especially tasks that require finer detail like tile setting and finish carpentry.”

Originally from the Boston area, Brian recounts the roundabout course that landed him on the opposite coast. “After college, I decided to go to Europe, where I lived for almost a year before I ran out of money and realized it was time to come home. On a whim, I decided to fly to San Francisco and visit my sister. The weather here was so nice compared to the East Coast that I just ended up staying.”

Outside of work, Brian’s interests run the gamut from international travel to catching up on sleep. “I’ve been extraordinarily busy lately, so I’d say my current favorite hobby is sleeping,” he laughs. “However, I really like to travel. I’ve been to Japan about 30 times. That’s actually where I met my wife, Misa, so now we go there together and visit her family. Also, my son, Jason, has been in Eastern Europe for some time, so I visit him occasionally.” Brian also enjoys playing the stock market. “One of my main interests is investing. Before and after work, I’m usually on my computer trading accounts online.”

In regard to his professional career, Brian says it’s crucial to keep customer satisfaction in focus. “My clients are my bread and butter, so I try to take care of them, do good work and treat them the way I’d like to be treated. I’ve received a lot of good feedback from clients about how I keep them updated on their projects, which is something I guess a lot of contractors don’t bother to do. I just figure, if it was me, I’d want to know what was going on with my project, so I try to do that for others.”

When asked what his future retirement might look like, Brian says he’ll invest more of his time (and money) toward his favorite pastime. “I doubt if I’ll ever really retire, but if for some reason I couldn’t be out banging nails or running crews, I’d probably shift over to stock market investing. Back in 1996, when business was slow, I got licensed to be a registered stockbroker, which is something I’ve always wanted to do. I can see myself spending more time doing that in retirement.”

Ask Me Anything!

Q: Music or talk radio?
A: Talk radio while driving around during the day, music when I’m in the office or at home.

Q: What kind of movies do you like?
A: I like everything from old Clint Eastwood movies to historical documentaries.

Q: What’s your favorite local restaurant?
A: O’ Sole Mio in Millbrae.

Q: How do you like your eggs?
A: Scrambled.

Q: If you could time travel, would you go to the past or the future?
A: Probably the past, just to get a firsthand view of major historical events.

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Expert articles
  • Choosing the Right Fasteners for Your Remodeling Project

    SAN BRUNO — There are several different types of fasteners (i.e. screws and nails) used in construction, but many homeowners overlook the fact that not every fastener is right for every application.

    For example, let’s say you’re remodeling your bathroom. In this instance, you’d want to use hot-dip galvanized screws in the shower area because they have good moisture resistance and won’t corrode. For tasks like attaching bathroom cabinets to the wall, you won’t need as much moisture resistance, but you’ll still want a little because of the condensation. In this case, you’d use screws with a thin zinc coating.

    Unlike the previous two fastener types, regular drywall screws have no coating whatsoever, so even the slightest amount of moisture will usually cause them to rust (particularly when used to fasten pressure-treated lumber). For this reason, they aren’t suitable to use on a bathroom remodel. By choosing the correct fasteners for the application, you can avoid having to redo this aspect of your work.

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  • Differentiating Quality with Building Materials

    SAN BRUNO — When comparing construction bids, many people fail to account for the quality of materials to be used on their projects. Different levels of quality have different costs, so it’s important to remember that you get what you pay for. Here are a couple of examples that demonstrate the difference in performance between low- and high-quality building materials:

    Baseboards
    When choosing new baseboards for your home, you typically have the option of either a real wood product like pine or an engineered product like medium-density fiberboard (MDF). While they may look the same, the difference in performance is significant. For one, MDF isn’t suitable for use in bathrooms or kitchens because it draws in moisture like a sponge. If it gets wet at all, the baseboard will expand and its profile will permanently change, which will require replacement. Additionally, since MDF is basically compressed sawdust, it’s easily breakable. In contrast, baseboards made from real wood are much stronger and hold up better to moisture.

    Grout
    Conventional grout is basically just cement—a powder you have to mix with water before applying. The problem is, if you’re not consistent with your mixture, the color can vary after you’ve washed it. It’s also necessary to seal conventional grout because it’s very porous and will stain if anything spills on it.

    A more recent product is urethane grout, which offers several benefits over the conventional product. For one, it comes premixed from the factory, which makes it easier to install and provides better color consistency. Additionally, it doesn’t need to be sealed like conventional grout, and it’s more durable, which means it’s less likely to develop cracks.

    With either of the aforementioned examples, the higher quality material will cost substantially more than the lesser quality one. However, when you consider the long-lasting durability that a higher quality product offers, it’s obvious that it’s worth the extra investment. Having to replace a lower quality material that fails will result in more costs over the long term, so be sure to make the right choice when selecting materials for your project.

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Expert video tip
  • Video: Differentiating Construction Fasteners

    Complete Video Transcription:

    SAN BRUNO — Host, Sarah Rutan: When performing home improvements, it’s important to use the right type of fastener for the application. Today we’re in San Bruno with Diamond Certified Expert Contributor Brian Fitzmaurice of Brian Fitzmaurice General Contractor to learn more.

    Diamond Certified Expert Contributor, Brian Fitzmaurice: Okay, I want to talk a little bit about fasteners today, and quality work versus lesser quality work for a bathroom, for example. So, a lot of different fasteners. They all have a specific use. These are all screws that we use. This, in the green box, is [00:00:21 pocket] galvanized screws. We would want to use these probably in, you know, in the shower area – something like that – with all the framing, and areas that might get moist, because these will hold up. They won’t rust, they won’t corrode, they got good resistance to that.

    These screws are from the same company, but they’re not – they don’t have the hot-dip coating on them, they have just a thin zinc coating. We’d use these, typically, on the bathroom cabinets – attaching things to the wall – that sort of thing. They don’t need the heavy resistance that these have.

    That, as opposed to – these are the regular drywall screws. They’re black, they have no coating on them at all. Any moisture will usually make these rust, particularly if you are screwing them into pressure treated lumber. If that’s part of your framing in your bathroom, you would not want to use these. You’d definitely want to use these – with the hot-dip coating.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Differentiating Construction Fasteners

    Complete Video Transcription:

    SAN BRUNO — Host, Sarah Rutan: When performing home improvements, it’s important to use the right type of fastener for the application. Today we’re in San Bruno with Diamond Certified Expert Contributor Brian Fitzmaurice of Brian Fitzmaurice General Contractor to learn more.

    Diamond Certified Expert Contributor, Brian Fitzmaurice: Okay, I want to talk a little bit about fasteners today, and quality work versus lesser quality work for a bathroom, for example. So, a lot of different fasteners. They all have a specific use. These are all screws that we use. This, in the green box, is [00:00:21 pocket] galvanized screws. We would want to use these probably in, you know, in the shower area – something like that – with all the framing, and areas that might get moist, because these will hold up. They won’t rust, they won’t corrode, they got good resistance to that.

    These screws are from the same company, but they’re not – they don’t have the hot-dip coating on them, they have just a thin zinc coating. We’d use these, typically, on the bathroom cabinets – attaching things to the wall – that sort of thing. They don’t need the heavy resistance that these have.

    That, as opposed to – these are the regular drywall screws. They’re black, they have no coating on them at all. Any moisture will usually make these rust, particularly if you are screwing them into pressure treated lumber. If that’s part of your framing in your bathroom, you would not want to use these. You’d definitely want to use these – with the hot-dip coating.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Brian Fitzmaurice General Contractor WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Brian Fitzmaurice General Contractor
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 35 VERIFIED CUSTOMERS i
Brian Fitzmaurice General Contractor : Average 9.8 out of 10 based on 35 unique customer surveys of customer satisfaction.

Karen S.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

1 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very communicative. He sent me an email every night with an update in regards to what was happening and what was expected to happen the next day with the project. If I had any questions he got back to me immediately. He was helpful in making the decisions for the project and I'm completely satisfied with the work.

I liked his professionalism.

Mike M.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

2 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very experienced, very professional, and he provided a lot of good options.

Very responsive, I was very satisfied with all of the work.

Patricia O.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

3 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended him before. He does exceptional work.

I liked that he was very meticulous, always on time, and very courteous. His workers were very respectful. He did a fine job.

Tom S.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

4 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend him. What I really appreciated about this work is that he always brought my husband and myself into the decision making. He worked very well with us. He worked with us to be certain we were satisfied. I think he's a great remodeling contractor.

I liked the fact that whenever there were decisions to be made, he included us. I appreciate that he looked for our input.

Mike M.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

5 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very responsible. He has very good ideas, and is very practical. He doesn't always come up with the most expensive solution which is really great. He has a great team of workers, and they do really clean work. He did a great job of keeping me informed on the progress of the work, when it would be done, and any problems that would come up. Overall, he is very responsible and capable.

He's a good problem solver.

Julianna G.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

6 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended him to several of my friends.

He does really good work, he does it on time, and he's not hideously expensive.

Cathy S.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

7 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't hesitate to recommend him. He's a true professional. He's very reliable and very dependable. We enjoyed working with him.

He seemed like he knew a lot about a lot of things. He gave us good recommendations. We had a lot of products we had to buy, and he knew the best places to go. I appreciate that and his experience. He is very experienced in his field. He was very helpful.

Susan M.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

8 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

He was very thorough and very organized. I was very happy with his work.

Arlene C.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

9 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brian is complete and direct.

Brian followed up really quickly and he was upfront about his thoughts on the work.

Barbara K.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

10 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brian is very detail-oriented and very conscientious about the quality of the work.

I could trust Brian.

Mary G.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

11 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brian is very trustworthy, thorough, neat, and communicative.

In the end, I liked the overall quality of the work the best.

Elain B.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

12 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brian is very easy to work with and the quality of his work is wonderful.

He's just great to work with.

Linda L.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

13 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very meticulous, on time, and very clear on what he's going to do

His work is exceptional.

Scott P.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

14 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brian is very transparent and open. He's a very good communicator on complex home projects.

Very easy to work with

Rayna K.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

15 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's extremely honest, reliable, and very smart. He is a great problem solver.

High quality work and an absolute sense of trust

Greg L.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

16 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is so nice, and he will work with you. It is like what you want. I had to mix different grout, because I didn't like what was out there. We mixed several things, tested it, and he didn't have a problem with that whatsoever. When he left every day, it was clean. My bathroom looks phenomenal.

His work, he is very talented and particular. I plan to have my front bathroom done, and I will only have him do it. He is worth every single penny.

Tom K.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

17 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told other people that his quality of work is as satisfying as you can get, and he is very reliable.

It would be his reliability.

Adam R.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

18 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tell him what you want him to do and he'll do it. He can do everything, so the hard part is deciding what you want him to do that's within your budget.

I like that he's very thoughtful about his work, and he checks in with the client to be sure the client is getting what he wants. He knows what he's doing. He did an absolutely fantastic job.

Janet B.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

19 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brian is very skilled and extremely good at motivating his workers. He's very thoughtful, and he works things out with you to get the best value in your price range. He is 100% honest and 100% clear about costs. He's absolutely superb.

Their skills, honesty, and integrity

Ella C.

VERIFIED Brian Fitzmaurice General Contractor CUSTOMER

20 of 35

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they can feel totally comfortable with Brian and his crew coming into your house, he's trustworthy. Also, I'm kind of a neat freak. They did such a good job at keeping my living space as clean as possible during the work period. We were sleeping in the guest room, which has a white carpet, and Brian put a sticky mat in front of the room so that when we came in, we could dislodge any dirt or dust from the construction before walking on the white carpet. He did other protective measures as well.

Two weeks into the project, my husband got sick and died two weeks later. Brian and his crew were fantastic. I don't think I could have gotten through what I had to deal with using anyone else. They were so wonderful, thoughtful, and helpful in so many ways. I had a designer work on the plans, but some things hadn't been decided or discussed. Brian has such a good eye for design that he was able to make it all work. His crew was also exceptional in planning the layout and design of the tile. He's trustworthy, and he has a great sense of humor. The subcontractors that he used were also great. They were here every day. Brian also helped me with deciding which paint colors to use. He's not a '10'; he's a '100'.

Read All 35 Survey Responses at Ratings View