Diamond Certified Company Report

BR Electric

Diamond Certified Company Report

BR Electric

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 62 VERIFIED CUSTOMERS i

Carol

VERIFIED BR Electric CUSTOMER

1 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were accommodating. I was in a pinch, and they were ready and willing to help me.

I was in somewhat of a stressful situation, and they did whatever they could do to satisfy me. They made some good suggestions, and they were thorough.

A.D.

VERIFIED BR Electric CUSTOMER

2 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're thorough, knowledgeable, and they get the job done in a timely manner.

I liked that they knew what they were doing, and they were timely in getting the job completed.

A.A.C.

VERIFIED BR Electric CUSTOMER

3 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're conscientious, professional, and efficient. I've used them for a few different jobs, and they were always consistent in their quality work.

The owner is communicative, reliable, and friendly. He comes out when he promises, and he does the work he contracts to do.

Read All 62 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Brian Ramirez, Owner

BR Electric provides a wide range of interior and exterior lighting services for residential, commercial, and industrial clients throughout the Greater Bay Area. In addition to installing and repairing lighting systems in environments like kitchens and restaurants, the company has the in-house capabilities to perform panel upgrades and electrical repairs, install electric vehicle charging stations and audio/video systems, and more.

Owner Brian Ramirez says BR Electric’s detail-oriented approach to lighting and electrical work has been a crucial aspect of its success. “We pay close attention to details because we want to make sure every client gets exactly what they want. It doesn’t matter how much they’re spending or how big their job is—everyone gets treated with respect and receives the best possible service.”

BR Electric makes itself available after hours and on weekends for customers who have lighting or electrical emergencies, which Mr. Ramirez says is important for establishing a loyal clientele base. “Customer service is our top priority, so we make sure we’re available to our clients whenever they need us. If we say we’re going to get something done, we get it done—it’s that simple.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON BR Electric

COMPANY CONTACT
Service AREA

The Greater Bay Area

SERVICES PERFORMED

Interior & Exterior Lighting
Electrical Service & Repair
Panel Upgrades
EV Charging Stations 

DIAMOND CERTIFIED RESEARCHED ARTICLES ON BR Electric

Company Profile

BR Electric provides a wide range of interior and exterior lighting services for residential, commercial, and industrial clients throughout the Greater Bay Area. In addition to installing and repairing lighting systems in environments like kitchens and restaurants, the company has the in-house capabilities to perform panel upgrades and electrical repairs, install electric vehicle charging stations and audio/video systems, and more.

Owner Brian Ramirez says BR Electric’s detail-oriented approach to lighting and electrical work has been a crucial aspect of its success. “We pay close attention to details because we want to make sure every client gets exactly what they want. It doesn’t matter how much they’re spending or how big their job is—everyone gets treated with respect and receives the best possible service.”

BR Electric makes itself available after hours and on weekends for customers who have lighting or electrical emergencies, which Mr. Ramirez says is important for establishing a loyal clientele base. “Customer service is our top priority, so we make sure we’re available to our clients whenever they need us. If we say we’re going to get something done, we get it done—it’s that simple.”

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Company Philosophy

"We strive to complete each project with the highest levels of skill and professionalism, regardless of its size. We genuinely care about our clients and their needs, so we go the extra mile to make sure they're satisfied with every aspect of our work."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electric vehicle charging station contractors that have earned the prestigious Diamond Certified award. For BR Electric, the key to achieving and maintaining high levels of customer satisfaction is simple: take the time to educate its clients about their options so they get the right products for their specific situations. “A lot of people don’t have much experience when it comes to electric vehicle charging stations, so we focus on helping them find exactly what they need,” says owner Brian Ramirez. “Ultimately, we want our customers to get the best possible value out of their projects.”

BR Electric has been installing electric vehicle charging stations for clients throughout the Greater Bay Area since 2007. The company also has the training and equipment to install and repair lighting systems in environments like kitchens and restaurants, perform panel upgrades and electrical repairs, install audio/video systems, and more.

Unlike less experienced contractors that take an “assembly line” approach to every project in an effort to maximize their workload volume, BR Electric takes a detail-oriented approach that’s designed to ensure high levels of quality. In fact, more than half of the company’s work comes from clients who hired less qualified contractors and need their lighting projects redone. “When lighting isn’t done correctly, it can create major problems and safety hazards,” says Mr. Ramirez. “We know exactly what we’re doing, and we take pride in doing a high-quality job for every client.”

To further differentiate itself from its competition, BR Electric offers a comprehensive 10-year warranty on every recommended product that it installs. “When a client chooses a high-quality product and pairs it with our high-quality installation, we give them a fitting guarantee that protects them for an entire decade,” explains Mr. Ramirez. “Our customers really appreciate that because it shows we’re committed to their long-term satisfaction.”

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Industry Info

If you own an electric vehicle, make sure you’re aware of your charging options. There are several ways to charge an electric vehicle, but not all of them may be compatible with the type of car you have, so it’s important to do some research before making a decision. “Some chargers are universal, but a Tesla charger will only work with a Tesla, so you need to make sure you have the correct one for your vehicle,” says Brian Ramirez, owner of BR Electric in Pleasanton. It’s also important to make sure your home’s electrical panel is able to handle the amount of power that’s required to fully charge the battery. If your panel doesn’t provide the right amperage, you may need to install an additional breaker.

Of course, as an emerging industry, electric vehicle charging technology is constantly evolving, so you may be considering a charger that doesn’t even require a power source. However, Mr. Ramirez says that even though it’s tempting to jump headfirst into this new technology, it’s often a better idea to wait for it to reveal its practical nature. “For example, there’s a new charging mat that automatically charges your car when you drive over it, which means it doesn’t require a power source. When it comes to this type of technology, it’s usually a good idea to hold off for a little bit to make sure it’s bulletproof. This charging mat goes outdoors, but can it withstand being struck by lightning? What if it gets flooded? There are a lot of ‘what ifs’ to consider.”

When it comes to having an electric vehicle charging station installed in your home or business, Mr. Ramirez says it’s crucial to work with a contractor that keeps up with industry innovations. “For example, Tesla just came out with a high-powered wall connector that’s completely different than the wall connectors I was installing just two years ago. The setup and programming are different with these new products, so you need to make sure your contractor has the right training. If you hire an electrician who doesn’t have this type of experience, you risk causing thousands of dollars of damage to your car.”

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Frequently Asked Questions

Q: Is my job too small for you?

A: No, we take on jobs of every size. Whether it’s something small like replacing a blown breaker or something large like rewiring an entire house, we can handle it.

Q: Can you give me a price estimate over the phone?

A: We don’t like to give estimates over the phone because it’s hard to be accurate without actually seeing the size and scope of the job. We’ll come assess your home or commercial building and email you a written estimate before we leave, so you won’t have to wait.

Q: Can you do all the work at once or will you need to come back later?

A: We can usually complete all the work during the first appointment as long as there aren’t any unexpected issues. Sometimes we’ll need to order parts or get some items from our shop, but we’ll come back as soon as possible to finish the job.

Q: Can you install a charging station for my electric vehicle?

A: Yes, we can install electric vehicle charging stations on both residential and commercial properties.

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SELECTED PHOTOS FROM BR Electric

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Brian Ramirez

Expert CONTRIBUTOR PROFILE
  • Brian Ramirez is a 16-year veteran of the electrical industry and owner of BR Electric, a Diamond Certified company. He can be reached at (415) 682-6057 or by email.

Brian Ramirez: Wired for Success

By James Florence, Diamond Certified Program Reporter

PLEASANTON — Not long after joining the workforce, a young Brian Ramirez was given the chance to learn a specialized trade—an opportunity he not only accepted, but also transformed into a lucrative livelihood. “When I was 20 years old, I was running heavy equipment in the labor union,” he remembers. “I met an electrician who was in need of an apprentice, so I thought I’d give it a shot. Pretty soon, I was wiring these really big custom homes, and by the age of 27, I had my license and started my own company.” When asked what attracted him to the electrical trade, Brian cites a number of factors. “I really liked the idea of being able to fix things other people couldn’t, as well as doing lighting design and safely hooking up machinery and equipment to make sure nobody got hurt.”

Today, as owner of BR Electric, Brian says he enjoys having the freedom to give his customers the best possible service. “Unfortunately, some companies are more concerned with getting the job done quickly than taking care of the customer, but I think it’s more profitable in the long term to take the opposite approach. Owning my own business allows me to spend the time that’s necessary to do things right and make sure my clients are satisfied with my service.”

A resident of San Ramon (where he lives with his wife, Krista, and their four children), Brian expresses his appreciation for the sheer diversity to be found in the Bay Area. “I like how the Bay Area consists of several regions that are very close together, yet extremely different,” he says. “Whether you’re in the Silicon Valley, San Francisco or the Napa Valley, it feels like you’re in a totally different part of the country.”

Outside of work, Brian pursues a second career as a full-time family man. “Some of my hobbies include riding Motocross and going wakeboarding, but these days most of my free time is devoted to my kids,” he says. “Whether we’re playing soccer, going to the movies or going out for ice cream, hanging out with my kids is what brings me the most happiness.”

When asked the first thing he’d do if he were to retire tomorrow, Brian says he’d keep right on working. “Even if I won the lottery and never had to work another day in my life, I don’t think I’d retire. I’d probably give the company to my son and then work for him, or maybe just be an advisor. I’ve put a lot of effort into building this business, and I still have a lot more I want to accomplish, so I wouldn’t want to just walk away from it.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Pittsburgh Steelers.

Q: Did you play any sports in high school?
A: Football—I played defensive tackle and linebacker.

Q: What’s your favorite local restaurant?
A: La Fondue in Saratoga.

Q: What’s your favorite movie?
A: “The Goonies.”

Q: How do you like your eggs?
A: Scrambled.

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Expert articles
  • How to Reset a GFI

    PLEASANTON — Electricians often receive calls when homeowners lose power from an electrical outlet in a kitchen or bathroom. However, few people realize that in most cases, they can easily address this problem without the need for professional assistance.

    Since the presence of water greatly increases the risk of electric shock, the outlets in residential bathrooms and kitchens are equipped with ground fault interrupters (GFIs). When a GFI detects a disruption in the electrical current from an outlet to the device being used, it immediately shuts off power to the outlet in order to protect the user from electric shock. For this reason, doing anything from using a hair dryer in the bathroom to using a blender in the kitchen can trigger a “ground fault” and cause the GFI to shut off power to the outlet in use.

    Fortunately, if this occurs, you can restore power to the outlet with the mere touch of a button—the GFI’s reset button, to be specific, which is located on the outlet itself. If the power doesn’t come back on after you’ve reset the GFI, contact an electrical professional.

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  • Troubleshooting EV Charging Issues

    PLEASANTON — If you’re having trouble charging your electric vehicle, your first instinct might be to call your electrician, but there’s one thing you should do first: Make sure your charging cable is plugged in all the way. Believe it or not, this is a common issue that EV owners experience, so it’s a good thing to double-check. If the cable is fully plugged in and your vehicle still isn’t charging, there may actually be a problem with your charging station.

    In some cases, a charging station issue can stem from a damaged charging cable, which typically results when the cable is routinely left on the ground. When left on the ground, a charging cable can get run over when you enter or exit your garage, and it can also get wet if there’s any water on the floor. Either of these scenarios can damage the charging cable and render it unusable. What’s worse, when this happens, you can’t just replace the cable—you have to replace the entire charging unit. That’s why every EV owner should have a hook installed on the wall for stowing their cables, which will prevent this kind of damage from occurring.

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Expert video tip
  • Video: EV Charging Tip

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: If you’re having trouble charging your electric vehicle, the solution may be simpler than you think. Today we’re in Pleasanton with Diamond Certified Expert Contributor Brian Ramirez of BR Electric to learn more.

    Diamond Certified Expert Contributor Brian Ramirez: A common question that we get asked after we do the EV install is:  I get a call sometimes and people will say, “Hey, my car’s not charging.  Can you come out?”  A lot of times it’s very simple.  You just have to make sure that this is pushed in all the way and that it’s connected.  And that’s the tip that I have for everyone is that when you do get your EV car and it’s not working, just make sure that’s plugged in all the way.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: EV Charging Tip

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: If you’re having trouble charging your electric vehicle, the solution may be simpler than you think. Today we’re in Pleasanton with Diamond Certified Expert Contributor Brian Ramirez of BR Electric to learn more.

    Diamond Certified Expert Contributor Brian Ramirez: A common question that we get asked after we do the EV install is:  I get a call sometimes and people will say, “Hey, my car’s not charging.  Can you come out?”  A lot of times it’s very simple.  You just have to make sure that this is pushed in all the way and that it’s connected.  And that’s the tip that I have for everyone is that when you do get your EV car and it’s not working, just make sure that’s plugged in all the way.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: EV Charging Tip

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: If you’re having trouble charging your electric vehicle, the solution may be simpler than you think. Today we’re in Pleasanton with Diamond Certified Expert Contributor Brian Ramirez of BR Electric to learn more.

    Diamond Certified Expert Contributor Brian Ramirez: A common question that we get asked after we do the EV install is:  I get a call sometimes and people will say, “Hey, my car’s not charging.  Can you come out?”  A lot of times it’s very simple.  You just have to make sure that this is pushed in all the way and that it’s connected.  And that’s the tip that I have for everyone is that when you do get your EV car and it’s not working, just make sure that’s plugged in all the way.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Diamond Certified RATINGS ON BR Electric
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 62 VERIFIED CUSTOMERS i
BR Electric : Average 9.3 out of 10 based on 62 unique customer surveys of customer satisfaction.

Carol

VERIFIED BR Electric CUSTOMER

1 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were accommodating. I was in a pinch, and they were ready and willing to help me.

I was in somewhat of a stressful situation, and they did whatever they could do to satisfy me. They made some good suggestions, and they were thorough.

A.A.C.

VERIFIED BR Electric CUSTOMER

2 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're conscientious, professional, and efficient. I've used them for a few different jobs, and they were always consistent in their quality work.

The owner is communicative, reliable, and friendly. He comes out when he promises, and he does the work he contracts to do.

A.D.

VERIFIED BR Electric CUSTOMER

3 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're thorough, knowledgeable, and they get the job done in a timely manner.

I liked that they knew what they were doing, and they were timely in getting the job completed.

Nancy

VERIFIED BR Electric CUSTOMER

4 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They arrived on time, and they were very prompt.

I thought they were pretty honest.

James W.

VERIFIED BR Electric CUSTOMER

5 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend BR Electric. They're professional, knowledgeable, and detailed.

They were easy to work with, they were professional, and they accommodated my needs.

A.N.

VERIFIED BR Electric CUSTOMER

6 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using them for years now. They're my go-to electrical contractor.

Brian's very professional and businesslike.

P.P.

VERIFIED BR Electric CUSTOMER

7 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

The crew is courteous, and they get the job done.

My experience was great. They won't stop until they figure out the problem.

S.P.C.S.

VERIFIED BR Electric CUSTOMER

8 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good, quality work, and they're reliable to work with.

They knew what they were doing, so I didn't have to worry.

Ahmad A.

VERIFIED BR Electric CUSTOMER

9 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time, professional, and friendly.

I liked the fact that they seemed very experienced. I could tell they knew what they were doing, and there wasn

Andy K.

VERIFIED BR Electric CUSTOMER

10 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended Brian to many of my friends already. He was honest, he was very quick to respond when I had an emergency, and he was very trustworthy.

He came out very quickly when I had an emergency. I could count on him.

Bill D.

VERIFIED BR Electric CUSTOMER

11 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are timely, and their prices are reasonable.

They have good communication skills.

Carl B.

VERIFIED BR Electric CUSTOMER

12 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing.

They were friendly.

Carol M.

VERIFIED BR Electric CUSTOMER

13 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great to work with.

They did a small job for me. They came out on time, they had a competitive price, and I had no problems with them. I was very satisfied.

Christine D.

VERIFIED BR Electric CUSTOMER

14 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very reliable.

I liked that they were very reliable.

Darolyn D.

VERIFIED BR Electric CUSTOMER

15 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were responsive, and they did the work relatively quickly.

I liked that were responsive, and they did the job quickly.

David S.

VERIFIED BR Electric CUSTOMER

16 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and completely honest

I trust their judgement.

George V.

VERIFIED BR Electric CUSTOMER

17 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a chance.

I appreciate their honesty.

Jack W.

VERIFIED BR Electric CUSTOMER

18 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They're competent, easy to work with, and very communicative.

Jackie S.

VERIFIED BR Electric CUSTOMER

19 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think all of the work they did held up very well, and the price was reasonable.

I think I like their quick response. Brian, the owner, really oversees the work being done which is how it should be.

Jagjit C.

VERIFIED BR Electric CUSTOMER

20 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought it was painless working with Brian. He's timely, and he stands behind the work he does. I would tell a friend to use them.

He sticks to the timeline he puts forth.

Read All 62 Survey Responses at Ratings View