Diamond Certified Company Report

Bongiorno Termite Control, Inc.

Diamond Certified Company Report

Bongiorno Termite Control, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

Diego I.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service, and they use high-tech equipment.

They came out quickly. I think they are the best for that area. The price was affordable.

Darcy A.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy who came out was excellent, knowledgeable, and thorough. They were very reasonably priced. I am completely satisfied.

Helpful, friendly, and they gave me confidence.

Renee M.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They've been very good with their quarterly maintenance and inspections on properties that we lease. They also do inspections and reports for new properties or prospected properties.

They're reliable.

Read All 200 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Andrew Bongiorno, Owner

Bongiorno Termite Control, Inc. is a full-service termite company that provides inspections, treatments, and repairs for residential clients in Contra Costa and Alameda Counties. The company’s subterranean termite treatment consists of a chemical barrier that protects structures for up to 10 years if left undisturbed. It can also provide local treatments that are designed to eradicate drywood termites, wood boring beetles, carpenter bees, carpenter ants and fungus/dry rot.

Owner Andrew Bongiorno says his favorite part of the termite control business is interacting with clients and helping them understand the specifics of their infestations. “I always make sure I’m accessible to my clients, which is important for establishing trust. When a customer calls me with a question, they know I’m going to immediately answer it, and they appreciate that type of direct communication.”

Bongiorno Termite Control also works with realtors and their clients to ensure their homes are termite-free before going on the market. “We also provide a thorough, comprehensive inspection and report for prospective buyers of a home,” says Mr. Bongiorno. “We strive to provide high-quality termite inspections and treatments that make the home selling process as easy as possible for our clients.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bongiorno Termite Control, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Inspections
Treatments & Repairs

BRANDS Supported
  • Altriset

  • Termidor

  • Tim-bor

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bongiorno Termite Control, Inc.

One of Bongiorno Termite Control’s service vehicles

Company Profile

Bongiorno Termite Control, Inc. is a full-service termite company that provides inspections, treatments, and repairs for residential clients in Contra Costa and Alameda Counties. The company’s subterranean termite treatment consists of a chemical barrier that protects structures for up to 10 years if left undisturbed. It can also provide local treatments that are designed to eradicate drywood termites, wood boring beetles, carpenter bees, carpenter ants and fungus/dry rot.

Owner Andrew Bongiorno says his favorite part of the termite control business is interacting with clients and helping them understand the specifics of their infestations. “I always make sure I’m accessible to my clients, which is important for establishing trust. When a customer calls me with a question, they know I’m going to immediately answer it, and they appreciate that type of direct communication.”

Bongiorno Termite Control also works with realtors and their clients to ensure their homes are termite-free before going on the market. “We also provide a thorough, comprehensive inspection and report for prospective buyers of a home,” says Mr. Bongiorno. “We strive to provide high-quality termite inspections and treatments that make the home selling process as easy as possible for our clients.”

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Company Philosophy

"Our number one goal is to provide every customer with good, honest work at a fair price. We've always maintained a high level of honesty and integrity in everything we do, and that has allowed us to build lasting relationships with our clients and gain their referrals."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for termite control companies that have earned the prestigious Diamond Certified award. For Bongiorno Termite Control, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a straightforward approach to every job that ensures the client is treated fairly throughout the entire process. “We don’t try to influence our customers to spend money on services that aren’t in their best interest,” says owner Andrew Bongiorno. “When they realize they’re being treated fairly, they feel confident about using us again and recommending us to others, which works out better for everyone in the long run.”

Bongiorno Termite Control has been providing a complete range of termite control services for residential clients in Contra Costa and Alameda Counties since 2006. The company is known for its powerful subterranean termite treatment (which creates a chemical barrier that protects structures for up to 10 years if left undisturbed), and it can also provide local treatments that are designed to eradicate dry wood termites, carpenter ants and bees, wood boring beetles, and dry rot/fungus.

Unlike less experienced termite control companies that strive to maximize their workload volume by completing jobs as quickly as possible and sacrifice a certain amount of quality in the process, Bongiorno Termite Control takes a detail-oriented approach to every project that gives equal attention to timeliness and quality of workmanship. “We know our customers’ time is important, especially when they need to get their homes inspected for real estate transactions, so we strive to work as quickly as possible while still retaining a high level of quality,” says Mr. Bongiorno. “We’ll do whatever it takes to make sure our clients get what they need on time.”

Another unique feature of Bongiorno Termite Control is the highly detailed reports it provides for its clients, which include accurate diagrams of their houses that show damaged areas so they have a clear idea of what treatments to expect. “When a customer reads one of our reports, they’re able to see the exact location of their termite damage, which is really helpful,” says Mr. Bongiorno. “This information is especially valuable for real estate agents and contractors who are brought in to repair the damage, as it saves them a lot of time and effort by detailing exactly what needs to be done.”

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Industry Info

Chemical products are no substitute for a pest control professional. When it comes to eradicating termites and other pests, many homeowners opt for store-bought extermination products as a less expensive alternative to hiring a pest control professional. However, most of these products lack the ability to actually solve infestation problems, so they become more costly investments in the long run.

The biggest problem with store-bought pest control products is they don’t get to the root of the problem: the presence of a “lure,” which is what attracts pests to a property in the first place. Pests tend to be very resolute when it comes to obtaining a desired lure, so they’re often able to circumvent any obstacle placed in their path. In lieu of either removing the lure or creating an effective barrier between the pest and lure, store-bought chemical agents offer short-term solutions at best.

Another disadvantage of store-bought products is their need to be frequently reapplied—even the slightest moisture can reduce the effects of chemical agents. In addition to being time consuming, the reapplication of these products can be very expensive, which counteracts their original purpose of saving you money.

While store-bought pest control products may offer immediate, low-cost results to alleviate your pest problems, they simply don’t provide any sort of dependable, long-term solutions, leaving your home susceptible to further infestations. In contrast, a physical barrier designed and installed by a pest control professional is the most effective deterrent against recurring pest problems.

Many people worry about pesticides harming the environment, but according to Andrew Bongiorno, owner of Bongiorno Termite Control, Inc., in Oakley, the pesticide industry is becoming more environmentally-friendly with each passing year. “There are some really good formulations now that aren’t even chemical-based, and they’re just as effective at controlling termites as chemical products,” he says. “The industry is shifting toward integrated pest management (IPM), which means using non-chemical methods to make an environment inhospitable for pests, like moving vegetation away from structures so insects don’t have a way into a home. So far, IPM has mostly been used for rodent control, but it can also be effective against termites. These days, you don’t necessarily need to shoot chemicals in the ground or tent a house to keep pests out.”

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Frequently Asked Questions

Q: How long will it take you to treat my termite problem?

A: In most cases, we can complete your job within one week.

Q: How do you treat termite infestations?

A: Our termite treatment consists of a chemical barrier that’s applied to the soil adjacent to all the foundations and supports of your home. It leaves a chemical barrier that will last up to 10 years or longer if left undisturbed. If your home needs a complete treatment for drywood termites or wood boring beetles, we can perform fumigation.

Q: Are your prices competitive?

A: Yes. In fact, our prices are slightly lower than most pest control companies in our area.

Q: What’s involved in a home inspection?

A: Our home inspections vary depending on whether we’re investigating a known problem or conducting a general inspection for a real estate transaction. When we arrive at your property, we’ll give you a step-by-step rundown of everything we’re going to do. Sometimes we’ll inspect the whole house, and sometimes we’ll focus on a particular spot. We might have to deface a surface or wall by drilling a hole, but if we do that, we’ll patch it to look like new when we’re finished.

Q: How long after the inspection can I expect a report?

A: Usually, you’ll have your report within two days of the inspection. In most cases, we’ll email a digital version, but we can also mail or fax a hard copy if you’d prefer.

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SELECTED PHOTOS FROM Bongiorno Termite Control, Inc.

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Andy Bongiorno

Expert CONTRIBUTOR PROFILE
  • Andy Bongiorno is a 14-year veteran of the pest control industry and owner of Bongiorno Termite Control, Inc., a Diamond Certified company since 2012. He can be reached at (925) 364-5488 or by email.

Andy Bongiorno: Taking on the Termites

By James Florence, Diamond Certified Resource Reporter

BRENTWOOD — As a former FedEx courier, Andy Bongiorno used to deliver parcels for a living, but now that he’s a termite control professional, he spends his days delivering clients from perilous, pestilent plights. “After working as a courier for several years, I started to look for something new,” he explains. “Basically, I didn’t want to be delivering packages for the rest of my life. I had a friend who owned a pest control business, so it seemed like a good opportunity to learn a specialized trade. After working with my friend for a few years, I got my license, and when he sold his business, I decided it was time to branch off and start my own.”

Today, as owner of Bongiorno Termite Control, Inc., Andy says while most of his time is spent dealing with termites, his favorite part of the job is working with people. “I appreciate the people I get to meet and work with, and it feels good to help customers. When you’ve removed a major threat from someone’s home and given them peace of mind, it gives you a good sense of accomplishment.”

A resident of Oakley (where he lives with his wife, Leeann), Andy expresses his appreciation for the versatility of the Bay Area. “It’s a great place to live. We have the mountains, the ocean, lots of parks and all kinds of activities. It doesn’t matter what time of year it is, there’s always something fun to do.”

Outside of work, Andy likes to stay active, both on land and on water. “I have a couple of sailboats and enjoy sailing out on the delta. I also like mountain biking, snowboarding and motorcycle racing. Basically, I’ll try anything that looks fun.” When he’s not thrill-seeking, Andy enjoys going wine tasting with his wife, barbequing with friends and spending time with family, including his three grown sons and his grandchildren.

In regard to his professional career, Andy espouses the importance of trust. “It’s not always easy to do the right thing, but as a professional, it’s critical to operate with honesty and integrity,” he says. “When a customer hires me, they’re trusting me to take care of them, and that’s a big responsibility. At the end of the day, it’s all about building upon that trust by doing what’s in their best interest.”

When asked the first thing he’d do if he were to retire tomorrow, Andy says he’d take his enjoyment of sailing to a whole new level. “I’d probably buy a yacht and sail around the world. I enjoy traveling, but I’m not able to do it as much as I’d like, and there’s still a lot of the world I have yet to see.”

Ask Me Anything!

Q: What’s the most death-defying feat you’ve ever attempted?
A: Probably going off a big snowboard or mountain bike jump.

Q: Music or talk radio?
A: Music.

Q: What kinds of movies do you like?
A: Usually action, but I like anything that has a good story.

Q: If you could travel anywhere in the world, where would you go?
A: England and Italy—that’s where my heritage is, and I’ve never been there.

Q: Do you collect anything?
A: Memorabilia from sporting events and auto races I’ve attended.

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Expert articles
  • Understanding Termite Swarms

    BRENTWOOD — If you see termites swarming around your property, your first instinct may be to call a termite control company, but in reality, you should probably hold the phone. By learning about the swarming habits of termites, you can gain a better understanding of the situation and avoid an unnecessary service call.

    Different termite species swarm at various times of the year, so depending on when and where you see them, it’s likely a natural occurrence. For example, when the sun emerges following the first rainfall of autumn, it creates the perfect conditions for subterranean termites to swarm. So, if you see termites swarming outside your house during this time of year, it’s probably nothing to be concerned about. The termites don’t pose a threat to your home—they’re not even interested in feeding at this time. They’re simply looking for a place to create a new colony and start reproducing.

    However, if you see termites inside your home during this time, it’s a legitimate cause for concern, as they may be coming up from beneath your home or within the walls. In this case, a professional termite inspection is recommended.

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Expert video tip
  • Video: Understanding Termite Swarms

    Complete Video Transcription:

    BRENTWOOD — Host, Sarah Rutan: If you see termites swarming outside your home, you may think you have a problem, but this isn’t necessarily the case. Today we’re in Brentwood with Diamond Certified Expert Contributor Andy Bongiorno of Bongiorno Termite Control to learn more.

    Diamond Certified Expert Contributor, Andy Bongiorno: We’ve been getting a lot of calls lately from some concerned people who have seen termites swarming around their property. This is the time of the year when we get our first rain and the sun comes out, and those are the perfect conditions for subterranean termite swarms. What I’ve been telling most people is that it’s not necessarily a major concern if you’re seeing the swarms around the outside your house.

    They are in the environment all over around here and they come up out of the ground or in any areas around the outside of the home. And they are not attacking your home as you may believe, but they’re just looking for a place to create a new colony and start reproducing. If you do see them inside your home, that may be an indication that there are termites coming up from underneath your home or inside the walls, and that could be something to be concerned about.

    We would recommend that you have your home inspected and that would help to determine whether or not you do have an infestation that should be treated. I don’t recommend that you just treat the home because of a swarm that you see around the outside of the house. You may be doing something that you don’t need to, and it would be best to inspect the house first. And that way you’d have the information you need to make an informed decision.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Bongiorno Termite Control, Inc. WEBSITE AND EXTERNAL FEED
  • Bongiorno Termite Control, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Bongiorno Termite Control, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
Bongiorno Termite Control, Inc. : Average 9.5 out of 10 based on 200 unique customer surveys of customer satisfaction.

Diego I.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service, and they use high-tech equipment.

They came out quickly. I think they are the best for that area. The price was affordable.

Renee M.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They've been very good with their quarterly maintenance and inspections on properties that we lease. They also do inspections and reports for new properties or prospected properties.

They're reliable.

Darcy A.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy who came out was excellent, knowledgeable, and thorough. They were very reasonably priced. I am completely satisfied.

Helpful, friendly, and they gave me confidence.

Melanie A.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great, on time, and trustworthy.

They are very courteous.

Renee A.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy knew his stuff.

He was very knowledgeable.

Michael B.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very thorough and responsive to customer needs

The level of customer service and what they know, they communicate well both written and verbally.

Jake B.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast and reliable.

They kept us informed of when they would be here.

Jean B.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

The pricing, there were no extras. They did the job, and there were no surprises. They did a good job.

Timing, and they were respectful, no surprises.

Patty B.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, expedient, and the quality of work is a "10".

They are friendly and flexible.

George C.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use Bongiorno.

They provide good service.

Belinda D.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great, timely, and an honest company, I would use them over and over.

Thorough all around and honest

Patricia E.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

12 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are high quality, and the prices are reasonable.

They delivered what they said they would and on time, professional work team who were open to listening.

Dave H.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using them for years. He is a good friend.

His work ethic, honesty, and integrity

Joyce M.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

First honest inspector that we have found

They communicate, they are on time, and he does what he says.

Iggi M.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Friendly and nice to work with

That they are friendly and nice to work with

Duane N.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very dependable and trustworthy

They are always there, and there are no delays. They get the work done as soon as possible.

Barbara P.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to call them.

The way he did the job, he was in every corner and stairway.

Nicole P.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly and helpful, they did a great job.

Good customer service

Tess P.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthy, upfront, and a friendly service

Easy to work with and upfront

Dianna S.

VERIFIED Bongiorno Termite Control, Inc. CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great work, and he is very meticulous. He is honest, timely, a good person, and he is cute.

All of that, and they are trustworthy. Andrew, Travis and Justina are great.

Read All 200 Survey Responses at Ratings View