Diamond Certified Company Report

Better Hearing Center

Diamond Certified Company Report

Better Hearing Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 609 VERIFIED CUSTOMERS i

Barbara G.

VERIFIED Better Hearing Center CUSTOMER

1 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service was very good and the audiologist was excellent.

They were extraordinarily helpful with giving me information. They have taken care of me quite well.

Ellyne R.

VERIFIED Better Hearing Center CUSTOMER

2 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them to others. They're by far the best audiologists and hearing aid specialists in the area. They're always very pleasant and find a way to fit you in for an appointment when you need to come in.

I like the hearing aid specialist the best. I've been going there for years. I think they're terrific.

Gloria H.

VERIFIED Better Hearing Center CUSTOMER

3 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been very satisfied. I get in very quickly whenever I need to, they're very efficient, and I still like my hearing aids.

When I need them, I can get in that day. They've been really good.

Read All 609 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Mark Sanford, President

Since 1989, Better Hearing Center has provided quality, personal service for patients seeking solutions to their hearing needs. As part of CSG Better Hearing Services, Inc. (a professional audiology corporation with locations in Palo Alto, San Francisco, Berkeley, Walnut Creek and Monterey), the company’s team of professionals focuses on meeting the needs of each individual patient. Better Hearing Center works with all the top manufacturers and offers patients many choices, including cellphone-compatible devices and the breakthrough Phonak Lyric™, which is the only 100 percent invisible, extended-wear hearing device available in today’s market.

President Mark Sanford earned his undergraduate degree in Communicative Disorders from University of the Pacific in Stockton and his Master’s Degree in Audiology at the University of Texas in Dallas. An expert in hearing loss and hearing devices, Mr. Sanford gives presentations locally, nationally and internationally. In addition, Mr. Sanford has instructed new Lyric providers around the world in sizing and fitting procedures.

Better Hearing Center’s audiologists address all aspects of hearing, including tinnitus retraining therapy and Neuromonics. The company has kept itself at the forefront of the audiology industry by serving as a research site for testing and evaluating many new products for various manufacturers.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Better Hearing Center

Service AREA
SERVICES PERFORMED

Audiology
Hearing Aids
Hearing Testing, Musician Plugs
Tinnitus Treatments
Assistive Listening Devices
FM Systems
Authorized Lyric Office

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Better Hearing Center

Company Profile

Since 1989, Better Hearing Center has provided quality, personal service for patients seeking solutions to their hearing needs. As part of CSG Better Hearing Services, Inc. (a professional audiology corporation with locations in Palo Alto, San Francisco, Berkeley, Walnut Creek and Monterey), the company’s team of professionals focuses on meeting the needs of each individual patient. Better Hearing Center works with all the top manufacturers and offers patients many choices, including cellphone-compatible devices and the breakthrough Phonak Lyric™, which is the only 100 percent invisible, extended-wear hearing device available in today’s market.

President Mark Sanford earned his undergraduate degree in Communicative Disorders from University of the Pacific in Stockton and his Master’s Degree in Audiology at the University of Texas in Dallas. An expert in hearing loss and hearing devices, Mr. Sanford gives presentations locally, nationally and internationally. In addition, Mr. Sanford has instructed new Lyric providers around the world in sizing and fitting procedures.

Better Hearing Center’s audiologists address all aspects of hearing, including tinnitus retraining therapy and Neuromonics. The company has kept itself at the forefront of the audiology industry by serving as a research site for testing and evaluating many new products for various manufacturers.

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Company Philosophy

“We believe in providing every patient with choices, service and value. Everyone’s hearing needs are unique, so we take great care to consult with each individual about their hearing loss, lifestyle and budget to ensure the best results. We believe we have the ability to change people’s lives by providing technology that keeps them connected to the people and activities they enjoy most in life.”

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Comparative Summary

Hearing aid providers are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Better Hearing Center sets itself apart by focusing intently on innovation and research—in addition to being one of the first offices in the United States to offer the revolutionary InSound Medical Lyric® device, the company serves as an alpha and beta site for testing and evaluating many new products. “We aren’t beholden to any one company, so we’re able to offer a broad array of hearing devices,” explains owner Mark Sanford. “Staying on the cutting edge of the audiology industry is very important to us.”

Better Hearing Center has been providing assistance for Santa Clara County residents with auditory problems since 1975. The company’s audiologists are trained to address all aspects of hearing problems, including tinnitus retraining therapy, Neuromonics, cochlear implants and BAHA programming. “We’re the only dispensing office that has this many staff members, which translates to a lot of industry experience,” adds Mr. Sanford.

Unlike hearing aid providers that operate as independent businesses and must limit their in-house services as a result, Better Hearing Center is part of a vast network of Bay Area hearing aid dispenser facilities owned by Mr. Sanford, which allows the company to draw from a large pool of resources to quickly and efficiently solve all types of hearing problems for its patients. “We encourage our staff members to communicate with each other and work together as much as possible,” says Mr. Sanford. “That’s why having multiple locations is so advantageous—at any given time, we have numerous professionals available who can answer any type of question.”

Another distinguishing characteristic of Better Hearing Center is its commitment to patient satisfaction in every aspect of its operations, from staying open on Saturdays to educating patients about their hearing aid options so they can make informed decisions. “We take great pride in our customer service,” confirms Mr. Sanford. “Ultimately, our goal is to do whatever we can to increase our patients’ quality of life.”

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Industry Info
Take preventative steps to deal with hearing loss symptoms before they affect your quality of life.
Hearing loss can be caused by a number of factors—exposure to loud noise, head or ear trauma, certain medications, hereditary factors—but one of the most common causes is also the simplest: the aging process. Even though it’s a known fact that human hearing starts to deteriorate with age, many people are still hesitant to seek professional help. “The latest research shows only about 25 percent of people who have hearing loss symptoms actually do something about it,” says Mark Sanford, President of Better Hearing Center. “This is alarming because hearing is a ‘use it or lose it’ system—the longer someone waits to get help, the more likely their condition will deteriorate.”

Here are some common signs that you may be experiencing the early stages of hearing loss:

• You hear people speaking but have to strain to understand the words.
• You frequently ask people to repeat what they just said or complain that they mumble.
• You have to ask others to explain the details of a meeting you just attended.
• You play the TV or radio louder than your friends and family.
• You can’t hear the doorbell or telephone.
• Looking directly at people while they’re talking makes it easier to understand them.

If you experience any of these symptoms, it’s important to have a hearing care professional conduct an audiometric evaluation (AE) as soon as possible. Essentially, an AE is designed to determine the type and extent of your hearing loss and gauge how well you understand speech. It also includes a thorough documentation of your case history and a visual inspection of your ear canals and eardrum. The results of this test are used to establish the type of treatment that will be most effective for your situation (medical, surgical, hearing aids).

If an audiologist determines a hearing aid is the right choice for you, it’s important to make sure the device is properly fitted. After you’ve been fitted for a hearing aid, make a list of everything that bothers you during the first week of wearing it, no matter how unimportant it seems. Don’t accept feedback (whistling)—it’s often the result of improper fitting, and it can also be caused by a loose earmold or cracked tubing. Either way, your audiologist will be able to fix the problem.

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Frequently Asked Questions
Q: How do I know what type of hearing aid is right for me?
A: “There are numerous high-quality hearing aids available on the market, so we’ll work closely with you to determine the device that’s right for your particular lifestyle, physical capabilities and mental capacity. After we fit you for a hearing aid and show you how to use it, you’ll have a trial period to decide if the device is right for you. If not, we’ll try other options until we find the perfect fit.”
 
Q: How long will the batteries in my hearing aid last?
A: “Typically, hearing aid batteries only last seven to 14 days (based on a 16-hour daily use cycle), but they’re very inexpensive and easy to replace. Generally, the smaller the battery size, the shorter its lifespan will be.”
 
Q: Is it painful to wear a hearing aid all day?
A: “No. Your hearing aid should always be comfortable; if it hurts, that means it isn’t fitted properly.”
 
Q: Why does my voice sound louder when I wear my new hearing aid?
A: “When you wear a hearing aid for the first time, you may notice your voice sounds amplified or feel a sensation that your voice is echoing. This is normal and usually goes away in a few days after you become accustomed to the device and learn to adjust the volume control. We can make adjustments to relieve these symptoms if they persist beyond a few days.”
 
Q: How do digital hearing aids work?
A: “The digital technology within hearing aids separates sound into different frequency regions and amplifies each region selectively, depending on the wearer’s hearing loss. The processing within these hearing aids enables different amounts of amplification for soft, moderate and loud sounds, creating a natural sound quality with minimal distortion. Digital hearing aids are also programmable, which means an audiologist can use special software to fine tune the settings.”
 
Q: Do you provide pediatric services?
A: “Yes, our wide range of experience extends to fitting children with hearing aids. We offer numerous accessories that are tailor-made for young patients, and our office is designed to make them feel as comfortable as possible.”
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SELECTED PHOTOS FROM Better Hearing Center

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Mark Sanford

Expert CONTRIBUTOR PROFILE
  • Mark Sanford is a 31-year veteran of the audiology industry and president of Better Hearing Center, a Diamond Certified company since 2002. He can be reached at (650) 248-2902 or by email.

Mark Sanford: A Life-Changing Career

By James Florence, Diamond Certified Resource Reporter

WALNUT CREEK — Mark Sanford may have come into the audiology field by chance, but there’s nothing coincidental about the impact he’s had during his three decades of professional practice. “When I first went to college, I wasn’t sure what I wanted to do,” he remembers. “At one point, I took a class on communication disorders, which is where I first encountered audiology. I found it interesting on both a medical and technological level, and I also appreciated how versatile it was: you could work in a hospital, have a private practice, do research or go into education. With all of these different avenues available, I decided to stick with it and see where it took me.” Ultimately, Mark chose to go into private practice, where he’s been helping people preserve and improve their hearing ever since.

Today, as president of Better Hearing Center, Mark says his favorite part of his job is the opportunity to change people’s lives. “I love helping someone who’s suffering from hearing loss and reconnecting them with their loved ones. It’s not unusual to have a patient come to tears after being fitted with a hearing aid, because they’re suddenly able to hear and communicate clearly again. It just doesn’t get any better than that.”

A resident of Carmel (where he lives with his wife, Pam, and their daughters, Isabel and Natalie), Mark expresses his appreciation for life in the South Bay Area. “The quality of life is great here. The people are wonderful, and I think the technological advancement over the last 30 years has made a big difference. If you find a better place to live, let me know and I’ll move there!”

Outside of work, Mark enjoys activities like golf, gardening and travel, but most of all, he likes spending time with his family. “On a typical weekend, my family and I might go on a hike or head to the beach. Right now, our lives revolve around what the girls are doing, which includes activities like Irish dance and musical performance. They’re involved in a lot of things.”

In regard to his professional practice, Mark believes in taking a team approach rather than trying to be a one-man show. “I think my staff and I share the same passion for changing people’s lives, so we’re all on the same page in terms of our commitment to quality care,” he says. “Instead of micromanaging my staff, I give them space to make decisions. Certainly, the buck stops with me, but at the end of the day, we’re in this together as a team.”

When asked what his future retirement might look like, Mark says he’ll be intentional about staying active. “I’ll probably do a lot of the same things I do now: go for runs on the beach, play golf and hang out with my family. I think it’s important to stay active, especially in retirement—you need to have a reason to get up each day.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: I have a few: the San Francisco Giants, the Golden State Warriors and all of the teams at Stanford University, which is where my wife and a lot of my family went to college.

Q: What’s your favorite thing to do on a rainy day?
A: Read a book.

Q: Do you have a favorite book?
A: Two that come to mind are “Dark Nights of the Soul” by Thomas Moore and “How to be an Adult in Relationships” by David Richo.

Q: What’s your favorite snack?
A: Nuts.

Q: What was your favorite toy as a child?
A: Lincoln Logs.

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Expert articles
  • The Importance of Proactive Hearing Care

    WALNUT CREEK — Hearing loss is sometimes called the “invisible condition” because most people who experience it aren’t aware they have a problem. This is because hearing loss sets in very gradually, which makes it easy to miss until the symptoms are considerable. Due to the surreptitious character of hearing loss, proactive testing and treatment are critical to avoid the potential consequences.

    Over the last few decades, audiologists have learned a great deal about the connection between hearing and mental health. Many years ago, when a patient was diagnosed with hearing loss, he was fitted with a device on one ear, even if hearing loss had taken place in both ears. Over time, audiologists found that hearing in the ear with the device changed very little; it didn’t continue to decrease as it had previously. However, hearing in the ear that didn’t have a device was typically found to have decreased between 20 and 60 percent. The difference was the ear with the device was receiving stimulation every day—like a muscle, it was being worked out, whereas the ear without the device wasn’t being stimulated and thus continued to decline. This demonstrated that hearing holds to the same “use it or lose it” law as muscles and other aspects of the body do.

    Audiologists have also learned that the longer someone waits to address their hearing loss, the harder it is to treat. On average, the length of time between when a person starts noticing the symptoms of hearing loss and actually gets tested is five to seven years. Hearing can decline a great deal in that span of time, and it’s a long interval to miss out on the quality of life that good hearing affords.

    What’s more, research has found a direct link between hearing loss and conditions like dementia and Alzheimer’s. For example, in 2013, Dr. Frank Lin at Johns Hopkins University found that people with hearing loss are 40 percent more likely to develop dementia. In contrast, treating hearing loss has been shown in some cases to reverse the symptoms of such conditions. In my years as an audiologist, I can’t tell you how many patients I’ve seen who were informally diagnosed as having dementia or Alzheimer’s and made an astoundingly rapid recovery after being fitted with a hearing device.

    Hearing loss is hard to detect and easy to dismiss, but it can debilitate a person’s ability to interact with others, so it’s important to take action sooner rather than later. The longer you put it off, the more your hearing can deteriorate, so schedule an appointment to have your hearing tested as soon as possible.

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  • Two Types of Hearing Aids

    WALNUT CREEK – Most people know about hearing aids, but few are aware that they fall into two different categories. The first type of hearing aid is called a “daily wear device,” which is worn during the day and removed at night. Daily wear hearing aids have been around for a long time, but today’s devices are fully digital and programmable to meet wearers’ individual needs.

    The second type of hearing aid is called an “extended wear device.” This hearing aid is placed deep within the ear canal and, unlike a daily wear device, worn 24 hours a day. Professionally installed by an audiologist, an extended wear device should be replaced every 60 to 90 days. The primary benefit of an extended wear device is it allows the wearer to function in much the same way as before they needed hearing assistance, making for a seamless mode of life.

    Whether you opt for a daily wear or extended wear device, as a hearing aid wearer, you will benefit from today’s cutting-edge technology. For example, hearing aid devices are now being integrated with smartphones, which gives wearers control of things like volume adjustment via a handy app. Wearers can even program device settings for different activities and locations, from watching a movie at home to going to a restaurant.

    At the end of the day, the type of hearing aid you choose should reflect your lifestyle and budget. While the final decision is up to you, your audiologist can guide you toward making a selection that will best fit your needs and preferences.

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Expert video tip
  • Video: Why Get a Hearing Test?

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: You may think your hearing is fine, but if you’ve never had it tested, you don’t know what you might be missing. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Mark Sanford of Better Hearing Services to learn more.

    Diamond Certified Expert Contributor, Mark Sanford: Deciding to come and have your hearing tested, or deciding to actually do something about your hearing loss, for many people is an unknown. And, it’s scary. Because, they don’t know what’s going to happen. You know, is the hearing test going to hurt? What am I going to find out? Do I have a hearing loss? Just like, if you had a little heart pain and you, oh my gosh, am I having a heart attack? Or, you know, a blood spike in your sugar? Or, do I have diabetes? You know, that’s a scary thing to find out.

    The only thing I can say is, you know, to come in and get tested. Find out if you have a hearing problem. It can be discussed with you and your family members. And, then find out what’s the right solution for you. And, there’s, you know, things that are advertised from very inexpensive to very expensive in hearing devices. And so, the patient, or the person with the hearing loss is very confused in today’s world. And, we – our goal is to narrow it down to find the right solution for each individual person.

    What works for Mrs. Jones, who has the same hearing loss, they may wear two completely different devices, because their lifestyles are different. Or, because their ears are different. Those are important to come in and find out. You can’t find that out by not doing anything about it. And, by not doing anything about it, the truly sad thing is your friends and your family are suffering. As well, as you are. And, most times, the person with the hearing loss doesn’t know they are suffering because hearing loss is the – we call it the invisible condition. It happens slowly over time. It’s not like, oh, I broke my wrist, I need to go see the doctor. It is a very gradual thing over a number of years. And, so it’s a very slow change instead of a rapid one. So, the key thing is to come and get help. Find out about it. And, from there you can find out the right solution for you and your family.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Why Get a Hearing Test?

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: You may think your hearing is fine, but if you’ve never had it tested, you don’t know what you might be missing. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Mark Sanford of Better Hearing Services to learn more.

    Diamond Certified Expert Contributor, Mark Sanford: Deciding to come and have your hearing tested, or deciding to actually do something about your hearing loss, for many people is an unknown. And, it’s scary. Because, they don’t know what’s going to happen. You know, is the hearing test going to hurt? What am I going to find out? Do I have a hearing loss? Just like, if you had a little heart pain and you, oh my gosh, am I having a heart attack? Or, you know, a blood spike in your sugar? Or, do I have diabetes? You know, that’s a scary thing to find out.

    The only thing I can say is, you know, to come in and get tested. Find out if you have a hearing problem. It can be discussed with you and your family members. And, then find out what’s the right solution for you. And, there’s, you know, things that are advertised from very inexpensive to very expensive in hearing devices. And so, the patient, or the person with the hearing loss is very confused in today’s world. And, we – our goal is to narrow it down to find the right solution for each individual person.

    What works for Mrs. Jones, who has the same hearing loss, they may wear two completely different devices, because their lifestyles are different. Or, because their ears are different. Those are important to come in and find out. You can’t find that out by not doing anything about it. And, by not doing anything about it, the truly sad thing is your friends and your family are suffering. As well, as you are. And, most times, the person with the hearing loss doesn’t know they are suffering because hearing loss is the – we call it the invisible condition. It happens slowly over time. It’s not like, oh, I broke my wrist, I need to go see the doctor. It is a very gradual thing over a number of years. And, so it’s a very slow change instead of a rapid one. So, the key thing is to come and get help. Find out about it. And, from there you can find out the right solution for you and your family.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Why Get a Hearing Test?

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: You may think your hearing is fine, but if you’ve never had it tested, you don’t know what you might be missing. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Mark Sanford of Better Hearing Services to learn more.

    Diamond Certified Expert Contributor, Mark Sanford: Deciding to come and have your hearing tested, or deciding to actually do something about your hearing loss, for many people is an unknown. And, it’s scary. Because, they don’t know what’s going to happen. You know, is the hearing test going to hurt? What am I going to find out? Do I have a hearing loss? Just like, if you had a little heart pain and you, oh my gosh, am I having a heart attack? Or, you know, a blood spike in your sugar? Or, do I have diabetes? You know, that’s a scary thing to find out.

    The only thing I can say is, you know, to come in and get tested. Find out if you have a hearing problem. It can be discussed with you and your family members. And, then find out what’s the right solution for you. And, there’s, you know, things that are advertised from very inexpensive to very expensive in hearing devices. And so, the patient, or the person with the hearing loss is very confused in today’s world. And, we – our goal is to narrow it down to find the right solution for each individual person.

    What works for Mrs. Jones, who has the same hearing loss, they may wear two completely different devices, because their lifestyles are different. Or, because their ears are different. Those are important to come in and find out. You can’t find that out by not doing anything about it. And, by not doing anything about it, the truly sad thing is your friends and your family are suffering. As well, as you are. And, most times, the person with the hearing loss doesn’t know they are suffering because hearing loss is the – we call it the invisible condition. It happens slowly over time. It’s not like, oh, I broke my wrist, I need to go see the doctor. It is a very gradual thing over a number of years. And, so it’s a very slow change instead of a rapid one. So, the key thing is to come and get help. Find out about it. And, from there you can find out the right solution for you and your family.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Better Hearing Center WEBSITE AND EXTERNAL FEED
  • Better Hearing Center SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Better Hearing Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 609 VERIFIED CUSTOMERS i
Better Hearing Center : Average 8.6 out of 10 based on 609 unique customer surveys of customer satisfaction.

Barbara G.

VERIFIED Better Hearing Center CUSTOMER

1 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service was very good and the audiologist was excellent.

They were extraordinarily helpful with giving me information. They have taken care of me quite well.

Ellyne R.

VERIFIED Better Hearing Center CUSTOMER

2 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them to others. They're by far the best audiologists and hearing aid specialists in the area. They're always very pleasant and find a way to fit you in for an appointment when you need to come in.

I like the hearing aid specialist the best. I've been going there for years. I think they're terrific.

Gloria H.

VERIFIED Better Hearing Center CUSTOMER

3 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been very satisfied. I get in very quickly whenever I need to, they're very efficient, and I still like my hearing aids.

When I need them, I can get in that day. They've been really good.

Darleen B.

VERIFIED Better Hearing Center CUSTOMER

4 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very efficient, they know what they're doing, and they make correct recommendations.

I think they're wonderful people and it's a wonderful hearing aid.

Edith B.

VERIFIED Better Hearing Center CUSTOMER

5 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

If I know someone who needs a hearing aid, I would recommend them, and I've told a couple people. They're good.

There's no long wait, and I like that. It's perfect for me and he's very nice.

George K.

VERIFIED Better Hearing Center CUSTOMER

6 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I already told a friend about them and he went there for his hearing aids. I really like the people there.

Their knowledge and personalized approach, they tried to solve the set of problems I had with my hearing. When the first set of hearing aids didn't work well for me, they credited my money and I tried a different kind. The second kind worked very well for my needs.

George R.

VERIFIED Better Hearing Center CUSTOMER

7 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they have an outstanding service.

I think the personnel that they have there is very good.

Gerald H.

VERIFIED Better Hearing Center CUSTOMER

8 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

The knowledge of the man I dealt with, Rex, seemed to be excellent. He had the ability to help me solve my particular hearing problem. The attention was very personalized. Also, I needed a modification to make the hearing aid work better for my particular situation, and Rex was able to do this for me.

The personal attention and the expertise of Rex

Jonathan K.

VERIFIED Better Hearing Center CUSTOMER

9 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're experienced, knowledgeable, and thorough.

They're trustworthy and made me feel comfortable. I liked everything about them.

Katie C.

VERIFIED Better Hearing Center CUSTOMER

10 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to go see Rex, the audiologist, at Better Hearing Center of Palo Alto.

I like that they're very friendly and very interested in your problems. I've had no problems with them. They're great.

Kurt R.

VERIFIED Better Hearing Center CUSTOMER

11 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, very supportive, and helpful.

They were very helpful with my issues.

Linnea E.

VERIFIED Better Hearing Center CUSTOMER

12 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very caring, very professional, and very knowledgeable.

I like their product that I have very much. The people are wonderful to me, they're very caring. I'm very satisfied with them.

Lottie G.

VERIFIED Better Hearing Center CUSTOMER

13 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

They'll keep helping until they get it right.

They kept tweaking things until it worked just right without too much trouble, because it takes a while to get used to new systems.

Lucy S.

VERIFIED Better Hearing Center CUSTOMER

14 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I went there, the experience was very good, and I have no problem.

The way they explained everything, I understood everything, and I was happy with that.

Luis G.

VERIFIED Better Hearing Center CUSTOMER

15 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

The doctor really pays attention to me, he really listens, and he shows that he cares about your situation.

The attention that they give me. I felt welcome, I didn't feel any discrimination, and they treat me very professionally.

Madeliene E.

VERIFIED Better Hearing Center CUSTOMER

16 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think Rex, the audiologist, really knows how to put himself in the place of someone who has difficulty hearing. He's not condescending at all, he's really sincere in trying to help people hear better. I think he's a great guy, really.

I felt that I would have someone I could really trust to help me get the best possible care. They're very good, very caring people, and I'm very satisfied.

Margrett M.

VERIFIED Better Hearing Center CUSTOMER

17 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them.

My hearing aid is hiding in my ear.

Monica C.

VERIFIED Better Hearing Center CUSTOMER

18 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a very intimate environment, it's not a big, huge place. The receptionist is lovely and so are the reps who work there.

Its proximity to where I live and the ease of making appointments

Phil H.

VERIFIED Better Hearing Center CUSTOMER

19 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service is good and they're always on top of things for me.

The service, they take care of me very well.

Rajinder C.

VERIFIED Better Hearing Center CUSTOMER

20 of 609

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are courteous, helpful, they explain the whole thing, and they take time to delay the person's anxiety and fear.

The courtesy and the way they greet you and treat you, I am very happy and very satisfied. The care and courtesy rendered by Mr. Anderson is outstanding.

Read All 609 Survey Responses at Ratings View