Diamond Certified Company Report

Berkeley Motor Works

Diamond Certified Company Report

Berkeley Motor Works

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Ryan Y.

VERIFIED Berkeley Motor Works CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job on my car. I would recommend them.

I liked the work that they did on my car. They did a great job.

Jack T.

VERIFIED Berkeley Motor Works CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are super good at what they do.

They were honest and knowledgeable about the services they provided.

Vincent F.

VERIFIED Berkeley Motor Works CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a small staff and a small business that gives you personal and private attention unlike other mechanics. They provided personal attention and communication.

The guys that work there are great, especially Roger. They also did what they said they were going to do.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Mike Schwarzbart, Owner

Berkeley Motor Works provides a complete range of mechanical and electrical repair services for BMWs, Mercedes-Benzes, Mini Coopers, and Porsches at its Albany facility. The company has the training and equipment to handle everything from routine tune-ups and oil changes to comprehensive engine and transmission repairs, and it offers appointment scheduling through its website for the convenience of its customers.

Owner Mike Schwarzbart says Berkeley Motor Works’ customer-oriented approach to auto repair has been a crucial aspect of its long-term success. “We focus on doing the job right and treating each customer with respect, and that type of attitude brings about good feelings for everyone involved. We take care of our customers and maintain positive relationships that are built on mutual trust.”

Berkeley Motor Works utilizes state-of-the-art diagnostic equipment to identify and treat problems that are specific to BMW, Mercedes-Benz, Mini Cooper, and Porsche vehicles, which Mr. Schwarzbart says is one of the company’s most distinguishing attributes. “We’re known for helping our customers figure out what’s wrong with their cars. From ‘check engine’ lights to suspension system problems, we can handle it all.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Berkeley Motor Works

Locations

Alameda County
Oakland
Fremont
Hayward
Berkeley
San Leandro
Alameda
Union City
Pleasanton
Newark
Dublin

Get Directions
SERVICES PERFORMED

Mechanical & Electrical Repairs
BMW, Mercedes-Benz, Mini Cooper & Porsche Vehicles
Brake Work
Engine & Transmission Repairs
Tune-Ups & Oil Changes

BRANDS Supported
  • Mercedes-Benz

  • Porsche

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Berkeley Motor Works

Company Profile

Berkeley Motor Works provides a complete range of mechanical and electrical repair services for BMWs, Mercedes-Benzes, Mini Coopers, and Porsches at its Albany facility. The company has the training and equipment to handle everything from routine tune-ups and oil changes to comprehensive engine and transmission repairs, and it offers appointment scheduling through its website for the convenience of its customers.

Owner Mike Schwarzbart says Berkeley Motor Works’ customer-oriented approach to auto repair has been a crucial aspect of its long-term success. “We focus on doing the job right and treating each customer with respect, and that type of attitude brings about good feelings for everyone involved. We take care of our customers and maintain positive relationships that are built on mutual trust.”

Berkeley Motor Works utilizes state-of-the-art diagnostic equipment to identify and treat problems that are specific to BMW, Mercedes-Benz, Mini Cooper, and Porsche vehicles, which Mr. Schwarzbart says is one of the company’s most distinguishing attributes. “We’re known for helping our customers figure out what’s wrong with their cars. From ‘check engine’ lights to suspension system problems, we can handle it all.”

Read moreRead Less
Company Philosophy

"Our goal is simple: provide quality, personalized services that help our customers get back on the road as quickly as possible. We never try to talk them into costly repairs that they don't need, and we do our best to complete their repairs in the most efficient, cost-effective ways."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Berkeley Motor Works, the key to achieving and maintaining high levels of customer satisfaction is simple: invest in state-of-the-art equipment and ongoing training so its technicians can provide the best possible service. “Staying up-to-date on the latest technology allows us to solve our customers’ car issues quickly and efficiently,” affirms owner Mike Schwarzbart. “Our in-depth knowledge and respect for German cars really shows through in our work.”

Berkeley Motor Works has been repairing and maintaining BMWs, Mercedes-Benzes, Mini Coopers, and Porsches at its Albany facility since 1990. The company has the in-house capabilities to handle everything from tune-ups and oil changes to engine and transmission repairs, and it offers online appointment scheduling for its customers’ convenience.

Unlike auto repair shops that have a general knowledge of Mercedes-Benzes but aren’t qualified to perform certain work, Berkeley Motor Works utilizes its Theft-Relevant Parts (TRP) certification to quickly obtain Mercedes-specific parts so it can return its customers’ cars to the road as soon as possible. “Mercedes-Benz won’t sell parts to garages that aren’t properly certified, so that gives us a huge advantage,” says Mr. Schwarzbart. “Our customers know they only have to take their cars to one shop, and they really appreciate that type of convenience.”

Another distinguishing feature of Berkeley Motor Works is the personalized service it provides for every customer. “We want our customers to know that we care about their cars, so we take extra steps like washing and vacuuming every vehicle before it leaves our shop,” says Mr. Schwarzbart. “Offering highly personalized service is a great way to build trust with our customers and develop positive, long-term relationships with them.”

Read moreRead Less
Industry Info

If you own a Mercedes-Benz, don’t forget that you need a shop with specific certifications and training to work on it. Mercedes-Benz owners may be surprised to learn that the company’s new Theft-Relevant Parts (TRP) program may require them to seek repair services at a dealership or other certified repair shop. The program is designed to increase security and prevent unauthorized personnel from purchasing and installing items that could lead to vehicles being stolen. However, it has ramifications for car owners who prefer to have their vehicles serviced at independent repair facilities.

“Mercedes-Benz won’t sell parts to repair shops that aren’t properly certified,” explains Mike Schwarzbart, owner of Berkeley Motor Works in Albany. “Shops that aren’t certified can’t get the parts to complete the job, which means their customers have to take their vehicles to certified shops for certain repairs.”

Back when any repair shop could order new keys or ignition switches for any vehicle, theft was easier. Fraud involving the sale and delivery of these theft-relevant parts left repair shops on the hook for hefty insurance payouts for stolen vehicles. Now, greater restrictions on shops that work on Mercedes-Benzes add a layer of protection for owners.

Mr. Schwarzbart explains that this program will give many Mercedes-Benz owners more peace of mind because it means everyone who works on the cars must have the right training and certification. “Along with having the right qualifications to purchase repair parts, the TRP program will keep technicians at the forefront of Mercedes-Benz repair methods,” he adds. “The best way for a shop to do right by its customers is to keep up with technological changes.”

TRP items that may only be available from dealerships and shops that are registered Vehicle Security Professionals include electronic vehicle keys, transponder keys, ignition locks, infrared control units, selector level modules, steering locks, gear control units, airbag and SRS cables, body shells, body panels, body components, and engine control modules.

Read moreRead Less
Frequently Asked Questions

Q: What types of replacement parts do you use?

A: We use original equipment manufacturer (OEM) parts, which are the same parts that are made for the dealers. They’re not necessarily in the dealer boxes, but they’re made by the same company that makes parts for BMW and Mercedes-Benz.

Q: How much will it cost to fix my car?

A: That depends on what needs to be done, but we always keep our prices fair and competitive. The quality of our repairs and ability of our technicians are definitely worth the price.

Q: How long will the repairs take to complete?

A: Once we perform a diagnosis, we’ll be able to provide an accurate timeframe for completion.

Q: Do you offer shuttle services?

A: Yes. There’s also a BART station near our shop, and we can take you to and from there so you can get to work while your car is being repaired.

Q: Do you charge for estimates?

A: That depends on the repairs that need to be done. If we need to do an initial diagnostic to see what’s going on with your vehicle, we may start with a diagnostic charge. This covers the time we spend with the car—if you decline the repairs, it covers our investigation costs. Once we diagnose the problem, we’ll look up labor times and parts and put together an accurate estimate.

Read moreRead Less

SELECTED PHOTOS FROM Berkeley Motor Works

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Mike Schwarzbart

Expert CONTRIBUTOR PROFILE
  • Mike Schwarzbart is a 31-year veteran of the auto repair industry and owner of Berkeley Motor Works, a Diamond Certified company since 2014. He can be reached at (510) 992-4004 or by email.

Mike Schwarzbart: Motor Workin’

By James Florence, Diamond Certified Program Reporter

ALBANY — Even after going to college to study a totally different field, Mike Schwarzbart seemed destined to return to his first love of automotive repair. “I was always a gearhead in high school,” he remembers. “In college, I majored in environmental studies but continued to do automotive work on the side. The guy I apprenticed with specialized in BMWs, and I soon developed a fascination with these vehicles and how they were put together.”

After graduating from college, Mike attempted a new field of occupation, only to eventually find himself back under the hood. “I found I could only get so far in the environmental field with a Bachelor’s degree, so I started looking into other avenues,” he explains. “To make ends meet, I started working on cars out of my dad’s garage, which eventually led to me opening a small shop, where I’ve been specializing in BMW repair ever since.”

Today, as owner of Berkeley Motor Works, Mike says his favorite part of his job is receiving positive feedback from customers. “When people see how hard we work and express their appreciation for the way we fix their cars, it makes it all worthwhile. I take pride in being one of the East Bay’s top BMW specialists. As cars get more and more advanced, the expertise of a specialist can make a big difference when it comes to getting a correct diagnosis and repair. I really enjoy being able to give our customers the best, most accurate service available.”

A lifetime resident of the East Bay, Mike says he appreciates many aspects of his local setting. “The climate is great, we have some of the best restaurants around, and there’s easy access to nature, including several mountain biking trails, which keeps me active. When I’m not working, I like going to local venues and restaurants and just enjoying what the area has to offer.” In addition to biking and sampling the local cuisine, Mike enjoys spending quality time with his daughters, Sandy and Shelly.

With regard to his life and career, Mike espouses the importance of honesty. “Tell no lies and you never have to worry about which lie you told,” he says. “In both my personal and professional lives, I’ve found that being honest, upfront, and taking responsibility for your actions is always the best way to go.”

When asked the first thing he’d do if he were to retire tomorrow, Mike says he’d head out on an oceanic voyage. “I’d buy a boat and sail away,” he laughs. “I suppose I’d head to the Caribbean first and see where I should go from there.”

Ask Me Anything!

Q: What was your first car?
A: A rusted-out ’68 Mustang.

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: What’s your favorite TV show?
A: “Anthony Bourdain: No Reservations.”

Q: Do you collect anything?
A: I collect refrigerator magnets from all the places I’ve visited. I have a pretty well-covered fridge.

Q: What’s your favorite thing to eat for dessert?
A: Dark chocolate.

Read moreRead less
Expert articles
  • An Easy Way to Protect Your Fuel Pump

    ALBANY — If you’re like most vehicle owners, you want to get the maximum longevity out of your car or truck. One of the best ways to promote your vehicle’s long-term health is to properly maintain its fuel pump. If you’re worried this will require some type of hands-on maintenance, relax: it requires far less effort than you’d expect.

    Most vehicle owners have a tendency to wait until the last minute to refill their gas tanks, which means they regularly run their vehicles on low fuel, even to the point of being nearly empty. What few people realize, however, is that the fuel pump is lubricated and cooled by the fuel in the tank. That means continually running a vehicle while it’s low on fuel can lead to premature wear and even pump failure, which is a costly repair.

    Luckily, you can avoid this problem by adopting a simple habit: keep at least a quarter tank of gas in your car at all times. This will ensure the fuel pump stays lubricated and help extend your car’s lifespan.

    Read moreRead less
Expert video tip
  • Video: Maximizing the Life of Your Fuel Pump

    Complete Video Transcription:

    ALBANY — Host, Sarah Rutan: When it comes to your vehicle’s fuel pump, one simple habit can make a substantial difference in enhancing its lifespan. Today we’re in Albany with Diamond Certified Expert Contributor Mike Schwarzbart of Berkeley Motor Works to learn more.

    Diamond Certified Expert Contributor, Mike Schwarzbart: In this day and age, we all want to get the most value out of our car. One of the ways we can do that is by maintaining our fuel pump properly. Fuel pumps are lubricated and cooled by the fuel in the fuel tank. If we run out of fuel regularly – run it low on fuel – then we’ll cause premature wear. And the fuel pump will burn up and cause your car not to run and or start. Best way to do that is to keep a quarter tank or more in your fuel system and you won’t be paying us a visit.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Berkeley Motor Works WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Berkeley Motor Works
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
Berkeley Motor Works : Average 8.4 out of 10 based on 125 unique customer surveys of customer satisfaction.

Ryan Y.

VERIFIED Berkeley Motor Works CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job on my car. I would recommend them.

I liked the work that they did on my car. They did a great job.

Jack T.

VERIFIED Berkeley Motor Works CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are super good at what they do.

They were honest and knowledgeable about the services they provided.

Vincent F.

VERIFIED Berkeley Motor Works CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a small staff and a small business that gives you personal and private attention unlike other mechanics. They provided personal attention and communication.

The guys that work there are great, especially Roger. They also did what they said they were going to do.

Debbie B.

VERIFIED Berkeley Motor Works CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They will be satisfied with the work.

I liked their professionalism and the quality of their work.

Marina M.

VERIFIED Berkeley Motor Works CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. I liked the service that I received.

I liked the quality of the service. I always bring my car to them.

Reginald F.

VERIFIED Berkeley Motor Works CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work.

It's hard to find a reputable mechanic, someone you can trust. I found that in Berkeley Motor Works. I feel comfortable leaving my vehicle with them.

Amy D.

VERIFIED Berkeley Motor Works CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner Mike is very honest. I would say trust what he says.

I like the owner Mike, and I listen to his recommendations.

Tim S.

VERIFIED Berkeley Motor Works CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are super high quality and very straightforward.

The owner, Mike, is trustworthy. He answers any questions that I have.

Stephen B.

VERIFIED Berkeley Motor Works CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great. I think they have a nucleus of technicians, including Mike, that are really expert in their field, which in this case is BMW and Mercedes repair. I think as far independent shops go, they are one of the top in the area.

I can talk directly to the technicians about the issue and have them explain it to me. Solving problems is what I look for.

Becky B.

VERIFIED Berkeley Motor Works CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very expensive, but they are well worth it.

The quality of their work is fantastic.

Mike K.

VERIFIED Berkeley Motor Works CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good customer service, quality, and they pay attention to detail.

They provide great service. They are the BMW experts.

Elijah S.

VERIFIED Berkeley Motor Works CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a great company. The owner, Mike, is very knowledgeable, friendly, and responsive. All around, it was just a great experience.

They took care of me. Basically, the whole experience was good. They let me know when the next service was due. They have arranged rentals for me. They take me there and pick me up. They arranged to fix my car while I was out of town, so I didn't have to be without my car. When I got back, everything was A-okay. They totally cleaned my car inside and out, too.

Julie H.

VERIFIED Berkeley Motor Works CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really honest, and if there is nothing wrong with your car, they return it to you without a fee. They always try to fix your car as quickly as possible.

I like that they are really honest, and they get the work done quickly. I have never had to take my car back for the same problem twice.

Ananda L.

VERIFIED Berkeley Motor Works CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been going there for 15 to 20 years. It's always wonderful. They're fantastic, awesome, excellent, and wonderful.

The quality of the work, the customer service, and their ability to explain what is going on.

Andrea W.

VERIFIED Berkeley Motor Works CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them.

Mike, the owner, is always very good at explaining things to me. I feel like he is very honest and fair.

Janet C.

VERIFIED Berkeley Motor Works CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

We're very satisfied with the work they do for us.

They're good. They are very knowledgeable, they have a reasonable price, and they get the job done.

Pam F.

VERIFIED Berkeley Motor Works CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were friendly, reliable, and experts in their field. They were very descriptive when explaining the types of services that needed to be done.

The owners and staff that we dealt with

Bob B.

VERIFIED Berkeley Motor Works CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are very professional and they really know my BMW.

I like their expertise.

Carolyn H.

VERIFIED Berkeley Motor Works CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work at a reasonable price.

They have a good price.

Christina M.

VERIFIED Berkeley Motor Works CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good at what they do, and they are totally honest regarding what needs to be done with your car. Their pricing is good as opposed to other German auto shops.

Mike takes care of me beyond belief. He will come pick me up if needed or provide me with a car.

Read All 125 Survey Responses at Ratings View