Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Benjamin Construction, the key to achieving and maintaining high levels of customer satisfaction is taking a dedicated approach to each project that combines equal amounts of value and quality. “Regardless of the size of the job, I focus intently on quality craftsmanship,” confirms owner-operator Benjamin Dumitrascuta. “Ultimately, I’m accountable for all the work, so I always make sure my customers are completely happy with the end results.”
Benjamin Construction has been providing residential and commercial construction services for clients in Contra Costa, Marin, Napa, San Mateo, Santa Clara and Sonoma Counties, offering everything from kitchen and bathroom remodeling to addition and luxury home building. In addition to its new construction/remodeling services, the company offers interior design services; builds outdoor living spaces/decks; performs retail renovations, high-end custom steel work and fabrication, and custom carpentry; and more.
Unlike larger construction firms whose owners delegate project management responsibilities to other employees, Benjamin Construction provides every job with the personal touch and hands-on expertise of Mr. Dumitrascuta himself. “Since I’m onsite every day, I’m immediately available to answer questions and address concerns for the customer,” he explains. “Also, my personal service extends to construction aspects that other contractors don’t provide, like painting and cabinet design/construction. I like doing those jobs because they allow me to use my creativity and attention to detail to create truly unique products.”
Another distinguishing attribute of Benjamin Construction is its ability to offer interior design services, which are handled by Benjamin’s wife, Roxana. As a young girl, Roxana would decorate her parents’ house frequently, rearranging furniture and decor. Her passion for design and art grew throughout the years as a hobby. After she and Benjamin got married, they started designing and building their own homes, which went as far as designing multimillion-dollar properties. “Roxana and I working as a team has produced outstanding results over the years,” says Mr. Dumitrascuta. “Our end products are astonished clients. This is what makes us a team.”
Benjamin Construction constantly stays up on the latest design trends and products, and Benjamin and Roxana can often be found at trade shows and product launching events. “We provide our clients with greater benefits because we offer more value by working together on interior design and construction, which eliminates a lot of wasted time and communication problems,” says Mr. Dumitrascuta. “Also, we’re able to identify potential construction problems that could impact the end design and overall success of the project.”
Mr. Dumitrascuta credits much of Benjamin Construction’s success to his ability and willingness to communicate with customers even after their jobs are finished, which allows him to confirm his work is holding up properly and answer any questions the customer may have. “My favorite part of the job is hearing my customers say the work turned out better than they expected,” he says. “This business is just as much about accountability as it is about superior craftsmanship, so when my customers are happy, I’m happy.”
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