Diamond Certified Company Report

Bay Bathrooms and Kitchens

Diamond Certified Company Report

Bay Bathrooms and Kitchens

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 19 VERIFIED CUSTOMERS i

Debra H.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

1 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable source of plumbing and tile, they are very straight and honest. They did an amazing job.

Extremely fair, the guy put in extra time and didn't charge me for it because they felt like they needed to fine-tune a couple issues after the installation was done.

Elain L.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

2 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom is a consummate professional who always goes beyond his call of duty to make his clients happy. I've recommended both Bay Bathrooms And Kitchens and Todd Inspections countless times, since I have in fact used both companies. Whenever someone asks me for a recommendation, Tom is the first guy that pops in my head.

I like Tom's reliability, honesty, integrity, and how he's always very forthright. He knows this industry like the back of his hand, and I'm sure he could do it all with his eyes closed.

Rossanne C.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

3 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Tom, the owner, pays very close attention to detail. Attention to detail in general is pretty difficult to come across with most contractors nowadays, but he does an overall good job.

The best thing would mostly have to be Tom's attention to detail. If there was the smallest, most minor issue or problem, he was upfront and spoke up so he could take care of the issue in a timely manner. I was very happy with everything. His workmanship was fantastic. I would recommend him to anyone with no hesitation.

Read All 19 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Tom Todd, Owner

Bay Bathrooms and Kitchens provides a complete range of remodeling services for residential clients throughout the Bay Area. The company is known for its Client Protection Package™—a valuable collection of benefits that ensures each client’s best interests are given top priority in nine key areas, including guaranteed start and finish dates, guaranteed price protection, air quality maintenance with a unique dust protection tunnel, complete workers’ compensation coverage for all crew members, and more.

Bay Bathrooms and Kitchens provides free, no-obligation estimates for the convenience of its clients. For more information, owner Tom Todd invites potential customers to visit www.baybathroomsandkitchens.com. 

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bay Bathrooms and Kitchens

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County

SERVICES PERFORMED

Bathroom & Kitchen Remodeling
Hydro Tubs
Shower Stalls
Tub Showers
Vanities
Mold Inspection
Home Inspection

BRANDS Supported
  • Kohler

  • TOTO

  • Robern

  • Grohe

  • Hansgrohe

  • Panasonic

  • Eljer

  • Jacuzzi

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bay Bathrooms and Kitchens

Company Profile

Bay Bathrooms and Kitchens provides a complete range of remodeling services for residential clients throughout the Bay Area. The company is known for its Client Protection Package™—a valuable collection of benefits that ensures each client’s best interests are given top priority in nine key areas, including guaranteed start and finish dates, guaranteed price protection, air quality maintenance with a unique dust protection tunnel, complete workers’ compensation coverage for all crew members, and more.

Bay Bathrooms and Kitchens provides free, no-obligation estimates for the convenience of its clients. For more information, owner Tom Todd invites potential customers to visit www.baybathroomsandkitchens.com. 

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Company Philosophy

"Our clients expect reliability first and foremost, and that's exactly what we deliver. Every project is important to us, so we always start on time and end by the promised date, and if there are any unforeseen problems, we address them promptly."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Bay Bathrooms and Kitchens, the key to achieving and maintaining high levels of customer satisfaction is simple: listen closely to its clients in order to provide them with the best possible results. “It’s easy to tell homeowners what they want to hear, but it’s more important to really listen to them and give them constructive criticism that will improve their remodeling projects,” says owner Tom Todd. “Ultimately, their satisfaction is our number one goal, so we work hard to make sure they’re happy with our work.”

Bay Bathrooms and Kitchens remodels bathrooms for residential clients throughout the Bay Area. The company is known for its Client Protection Package–a collection of benefits that ensures each client’s best interests are prioritized in nine key areas, including guaranteed start/finish dates and price protection, air quality maintenance with a dust protection tunnel, workers’ compensation coverage for all crew members, and more.

Unlike remodeling contractors that lack certain training or experience and are forced to rely on subcontractors as a result, Bay Bathrooms and Kitchens is qualified to handle nearly every aspect of its clients’ projects in-house. “Our employees are multitalented and dedicated, so once they start a job, they’re able to work every day until it’s complete,” says Mr. Todd. “In fact, we can start and finish most bathroom remodeling projects in only six days. Not many contractors can get in and out that quickly and still do a high-quality job.”

Another distinguishing attribute of Bay Bathrooms and Kitchens is Mr. Todd’s experience as a certified building inspector, which means he can double check every job for code compliance and quality before the building inspectors visit the site. “Our remodeling projects pass inspections every time because we understand what inspectors are looking for,” he explains. “Also, we’re familiar with manufacturer-recommended installation details. Municipalities consider those code issues, but a lot of contractors aren’t even familiar with these details, so that’s another area where we have a big advantage.”

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Industry Info

When it comes to choosing materials for a kitchen or bathroom remodel, it’s all about personal preferences. If you’re taking on a kitchen or bathroom remodeling project, you may be overwhelmed by the decisions you have to make. Not only are there thousands of choices for each type of surface, fixture and material, but popular trends and professional opinions can go a long way toward swaying your decisions. Tom Todd, owner of Bay Bathrooms and Kitchens in San Jose, wants to put that impression to rest. “There isn’t one material that’s absolutely the best,” he says. “There are materials I would choose for my own home project, but every individual has different preferences and needs.”

Mr. Todd adds that contractors should try to be sensitive to their clients’ needs rather than push them to choose certain materials or products. “If you’re unsure, your contractor’s job is to show you a couple of products that are similar to what you want,” he says. “On the other hand, if you have a preferred material or item, your contractor should give you information on that product. Everything has advantages and disadvantages, so in the end, it’s up to you to decide.”

Here are some tips to simplify your decision-making process during a kitchen or bathroom remodeling project:

  • Look through magazines or websites to get ideas for materials that appeal to you.
  • Visit local kitchen and bathroom showrooms to see materials, products, fixtures, and other options in person. The feel or look might be different in person than in a photograph.
  • Keep a file of samples and photographs that appeal to you.
  • Show your contractor the samples and photos you like and ask for their opinion on the best materials for your space and lifestyle.
  • Don’t be afraid to ask for tips or recommendations for similar materials if the samples you’ve seen don’t meet your needs, budget, or specifications.
  • Think beyond trends. Granite countertops may be popular, but they might not be a good fit for your budget or kitchen. Your remodeling contractor should present you with options that are a better match for your needs and resources.
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Frequently Asked Questions

Q: How long will it take to complete my project?

A: It depends on what we’re remodeling. The size, scope and even materials chosen for the job dictate how long the project will take to complete. Once we determine all those factors, we’ll give you a time estimate for your specific project.

Q: Can you help me design my project?

A: Yes, and we can also give you suggestions on how the design should flow.

Q: Will I be able to access my home while work is underway?

A: It depends on the type of job. For example, dust encapsulation materials can make it difficult to access and move through the house. We’ll help you understand what type of access you’ll have to your home once we determine the work that’s being done and the timeline of your project.

Q: Can you help me choose materials for my project?

A: Yes. The materials you choose will dictate how long your project will take to complete, and they’ll impact the cost of the project as well. We’ll help you decide which materials will work best for your needs.

Q: Do you handle the permit process?

A: Yes. We’ll discuss the permits you need when we’re going over the initial estimate. Local municipalities want us to do several things during a remodeling project that many people aren’t even aware of, so we share that information early in the process so everyone is on the same page.

Q: What’s the best type of countertop to install?

A: There are pros and cons with every countertop material, so it really depends on your preferences. If you don’t know what you want, we can show you some products and give you information that will make it easier to decide.

Q: Is it safe to install carpet in my bathroom?

A: We usually recommend against installing carpet in a bathroom because it makes cleaning the floor difficult and presents sanitation issues. If you want carpeting in front of the vanity, that might work, but we don’t usually recommend it. There are a lot of great flooring options that are more suited to use in bathrooms.

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SELECTED PHOTOS FROM Bay Bathrooms and Kitchens

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tom Todd

Expert CONTRIBUTOR PROFILE
  • Tom Todd is a 24-year veteran of the remodeling industry and owner of Bay Bathrooms and Kitchens, a Diamond Certified company. He can be reached at (650) 376-0866 or by email.

Tom Todd: Specialized Success

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — As a general contractor focused on the residential sector, Tom Todd considered himself to be specialized in his field. However, when he met another contractor who actually was, it altered not only his perspective, but his career. “Since I only dealt with residential properties, I was under the impression that I was a specialty contractor,” he recounts. “That is, until I bumped into another contractor who told me he only did bathrooms. Up to that point, I never knew one could find enough work handling just one aspect of the industry, so when I discovered this was possible, I decided to try it, and it ended up working out very well.”

Today, as owner of Bay Bathrooms and Kitchens, Todd says he enjoys the creativity his job entails. “Even though all bathrooms are, in a sense, the same, the artistic possibilities are endless, so it’s always a unique experience. It’s very gratifying to see the clients’ faces light up when they see the transformation their space has undergone.”

A native of San Jose, Tom expresses a particular fondness for his region of residence. “Naturally, I like the diversity and the weather here in the Bay Area, but beyond that, it’s my home,” he says. “Whenever I leave for any length of time, I always look forward to coming back, because this is where I feel most comfortable.”

Outside of work, Tom devotes the bulk of his time to the pursuit of outdoor activities. “I love the outdoors, and spend a lot of time camping, fishing and hiking,” he affirms. “I’m an avid salmon fisherman, so I do a lot of trolling off the coast of Marin. If I’m able to get away for days, I like to go down to Mexico and do some tuna fishing.”

In his life and career, Tom espouses the importance of keeping your word. “I believe it’s critical to do what you say and to be consistent,” he affirms. “I think a big part of my success in business has come from being a good listener and giving my clients the information they need, without trying to be a salesman. Sometimes I have to tell customers things they don’t want to hear, but in the end, most people appreciate my honesty and consistency.”

Ask Me Anything!

Q: Are you a cat person or a dog person?
A: A cat person. Some of my neighbors and I have started rescuing abandoned dogs and cats that end up in our neighborhood and taking them to local shelters. Since I tend to rescue more cats than dogs, I’ve come to have a fondness for felines.

Q: Do you have a favorite restaurant?
A: River’s End Restaurant & Inn in Jenner.

Q: Music or talk radio?
A: Music.

Q: Who’s your favorite movie monster?
A: Mike, the one-eyed monster from “Monsters, Inc”.

Q: Do you collect anything?
A: Fishing lures.

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Expert articles
  • Preventing Bathroom Water Damage

    SAN JOSE — The most common reason bathroom fixtures need to be replaced prematurely is water damage, usually from unseen or ostensibly minor leaks. What few people realize is that, in most cases, this damage can be easily prevented; in fact, with a little time and about ten dollars’ worth of caulking, you can potentially save thousands of dollars in repair costs. Here are some areas to address:

    Shower. In particular, you want to focus on areas where the shower surround meets windows, the wall and the tub. Any crack that forms in these areas, even if only a hairline, can allow a tremendous amount of water to penetrate the substrate and cause water damage. Make sure all of these areas are well-sealed with caulking, and be sure to reapply caulking annually.

    Toilet. If your toilet becomes loose at the seal, a leak can develop beneath it. It’s easy to check if your toilet is loose— just try to move it a little bit; if it wiggles, tighten the screws adhering it to the floor. Also, be sure to keep an eye out for water around the base, a telltale sign of a leaky seal.

    Sink. Another important area to monitor is the cabinet beneath your bathroom sink. Each time you open the cabinet door, scan the area for signs of moisture, including the p-trap and the water supply lines. Also, inspect the sink countertop area and make sure the seam between the splash guard and the wall is well sealed.

    By inspecting these areas throughout the year and applying caulking where needed, you can prevent water damage and maximize the longevity of your bathroom fixtures.

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Expert video tip
  • Video: Annual Bathroom Maintenance

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: Replacing a rotted-out bathroom fixture can be expensive. The good news is, a little annual maintenance will go a long way toward preventing this. Today we’re in San Jose with Diamond Certified Expert Contributor Tom Todd of Bay Bathrooms and Kitchens to learn more.

    Diamond Certified Expert Contributor, Tom Todd: Most of the bathrooms that I replace are due to lack of proper yearly maintenance. I’d like to point out a few areas of concern that you can keep an eye on yearly. And with about $10 of caulking, you can save yourself thousands of dollars in bathroom replacement costs.

    So, the first area I’d like to share is – is the shower stall. The areas of concern are going to be where the shower surround meets windows or bathtubs. Any type of little crack that opens up between these materials, even if it looks like a hairline crack, will allow a tremendous amount of water to penetrate underneath the [00:00:53 sub stream], and damage the building.

    So, you want to keep an eye on this area here. Around windows. And between the vinyl or tile and the tub. These areas should be well sealed with caulking. The other area is your toilet. Toilets can get loose. The way I check a toilet is to just move it a little bit, try to move it, and if it – if it wiggles, I’ll tighten it up a little bit.

    And that will keep the seal between the toilet and the floor from developing a leak. The other area that you can monitor every time you open up the doors is the sink base cabinet. You want to keep your eye on the pea trap underneath. And the supply lines. And check for leaks.

    The next area of concern would be the countertop area. You want to check the splash. Make sure that the wall between the splash is well sealed. If you follow these simple steps, you can avoid possible water damage, and enjoy many years with your new bathroom remodel.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Bay Bathrooms and Kitchens WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Bay Bathrooms and Kitchens
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 19 VERIFIED CUSTOMERS i
Bay Bathrooms and Kitchens : Average 10.0 out of 10 based on 19 unique customer surveys of customer satisfaction.

Debra H.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

1 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable source of plumbing and tile, they are very straight and honest. They did an amazing job.

Extremely fair, the guy put in extra time and didn't charge me for it because they felt like they needed to fine-tune a couple issues after the installation was done.

Rossanne C.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

2 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Tom, the owner, pays very close attention to detail. Attention to detail in general is pretty difficult to come across with most contractors nowadays, but he does an overall good job.

The best thing would mostly have to be Tom's attention to detail. If there was the smallest, most minor issue or problem, he was upfront and spoke up so he could take care of the issue in a timely manner. I was very happy with everything. His workmanship was fantastic. I would recommend him to anyone with no hesitation.

Elain L.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

3 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom is a consummate professional who always goes beyond his call of duty to make his clients happy. I've recommended both Bay Bathrooms And Kitchens and Todd Inspections countless times, since I have in fact used both companies. Whenever someone asks me for a recommendation, Tom is the first guy that pops in my head.

I like Tom's reliability, honesty, integrity, and how he's always very forthright. He knows this industry like the back of his hand, and I'm sure he could do it all with his eyes closed.

John P.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

4 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I say, responsive, quick, and to the point.

That he knew what he was doing, and helped save money by getting a lot of it covered through product warranty.

Kate G.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

5 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

I would say, the speed in which they completed the job.

Hannah C.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

6 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and have competitive pricing.

The honesty, I didn't feel like I needed to worry about being ripped off.

Rachelle B.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

7 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

That the owner Tom is trustworthy, reliable, and detail oriented

Quality as a finished product along with the integrity of the owner

Timonie H.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

8 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would like to tell others that the company is really great at communication and flexibility. They know a lot about energy efficiency.

The owner, the main guy is nice and extremely helpful.

Virginia J.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

9 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great place for a lot of things you wouldn't even think of, tiles and plumbing. The plumbing portion was the most surprising to me.

The honesty and feel of high integrity

Eric G.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

10 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've told a friend or two in the past that they'd have no problems while working with Tom.

There were no surprises or any issues. I got exactly what I expected.

Jeff F.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

11 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom does what he promises he's going to do, and he gets it done in a timely manner.

Detailed, honest, and reliable

Jim H.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

12 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're punctual. If they say they'll be there at a certain time, you can bet your bottom dollar they're going to be there. They don't fiddle around, and they stick to their timeline.

The best would have to be their punctuality, professionalism, accuracy, and attention to detail.

Milad S.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

13 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tom was very detail oriented, and he made sure he explained everything. We really understood why things were being done a certain way.

The overall process from start to finish was very easy. I can't think of any other way to put it than just saying it was easy.

Paul H.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

14 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're timely, very professional, and I'm totally satisfied with the end result.

Their professionalism

Pilar E.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

15 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend Bay Bathrooms And Kitchens. Tom is an expert, and he really knows what he's doing.

He was very friendly, and he did exactly what we agreed on. He was always very clear in his explanations, and I never felt like I wasn't kept informed.

Polly M.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

16 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

There are many words that come to mind when I think about Mr. Todd. I think he's meticulous, responsible, thorough, trustworthy, honest, and he does an extraordinary job.

I really liked how quickly he was able to help me, in sort of an emergency situation. I felt like my needs were his priorities.

Sandra A.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

17 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. They stayed on the budget, they didn't upsell me, and everything turned out the way I was expecting it to.

The owner is communicative, honest, reliable, and knowledgeable. He's easy to work with, and he treats his clients with the utmost respect.

Shaun K.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

18 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very informative, and they did line-by-line items. If we wanted to change something, we could. They put handles in the shower.

They were very punctual. The holidays were coming up, and they got it done when they said they would. I was very satisfied.

Sophie R.

VERIFIED Bay Bathrooms and Kitchens CUSTOMER

19 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'll never consider any kitchen and bath contractor other than Bay Bathrooms And Kitchens.

I'd rate them as an '11' if I were able to. Everything turned out better than I could have ever concocted in my head. Tom is great. He really knows what he's doing, and he's a joy to do business with.

Read All 19 Survey Responses at Ratings View