Diamond Certified Company Report

Bay Area Home Services

Diamond Certified Company Report

Bay Area Home Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i

Anthony G.

VERIFIED Bay Area Home Services CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great customer service, the job was completed on time and under budget.

The communication

Hugo B.

VERIFIED Bay Area Home Services CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, they were respectful, on time, courteous, walked us through the steps of the process, and returned our phones calls quickly. I really enjoyed the service.

Just the professionalism, I have dealt with a lot construction workers, and they aren't all professional like Bay Area Home Services is.

Ellen P.

VERIFIED Bay Area Home Services CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are quick and efficient.

They were quick and got to us quickly.

Read All 10 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Christopher Morimoto, Owner

Bay Area Home Services installs and repairs all types of HVAC systems for residential and commercial clients in Napa, Solano, and Marin Counties. In addition to working on equipment that’s designed to improve indoor air quality, the company is qualified to install solar systems, water heaters, electrical systems, windows and more.

Owner Christopher Morimoto attributes much of Bay Area Home Services’ success to its honest, customer-oriented approach to each project. “Our clients appreciate us because we’re on time, clean and upfront about what they need,” he says. “By taking the time to educate them about their systems and showing them the best options for their situations, we’re able to ensure their long-term satisfaction.”

Bay Area Home Services prioritizes communication throughout every phase of its work, which Mr. Morimoto says is important for establishing trust with everyone involved. “We always call our clients to keep them informed about their projects and follow up to make sure they’re happy. That really makes us stand out in this industry—our customers know we truly care about ensuring they have the best possible experiences.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bay Area Home Services

COMPANY CONTACT
Service AREA

Napa County
Solano County
Marin County

SERVICES PERFORMED

Furnace & Air Conditioner Installation & Repair
Indoor Air Quality
Window Installation
Water Heaters
Electrical Upgrades, Including Panels and Circuits
Solar System Installation

BRANDS Supported
  • Ruud | Pro Partner

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bay Area Home Services

Company Profile

Bay Area Home Services installs and repairs all types of HVAC systems for residential and commercial clients in Napa, Solano, and Marin Counties. In addition to working on equipment that’s designed to improve indoor air quality, the company is qualified to install solar systems, water heaters, electrical systems, windows and more.

Owner Christopher Morimoto attributes much of Bay Area Home Services’ success to its honest, customer-oriented approach to each project. “Our clients appreciate us because we’re on time, clean and upfront about what they need,” he says. “By taking the time to educate them about their systems and showing them the best options for their situations, we’re able to ensure their long-term satisfaction.”

Bay Area Home Services prioritizes communication throughout every phase of its work, which Mr. Morimoto says is important for establishing trust with everyone involved. “We always call our clients to keep them informed about their projects and follow up to make sure they’re happy. That really makes us stand out in this industry—our customers know we truly care about ensuring they have the best possible experiences.”

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Company Philosophy

“We’re dedicated to providing personalized services and cost-effective solutions that enhance our clients’ quality of life. We hold ourselves to the highest standards and strive to exceed our customers’ expectations in everything we do. Through honesty, integrity and professionalism, we aim to become their comfort contractor for life.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC contractors that have earned the prestigious Diamond Certified award. For Bay Area Home Services, the key to keeping customers happy is simple: take care of their heating, air conditioning and ventilation needs for the long term. “Ultimately, we want to be each client’s comfort contractor for life,” says owner Christopher Morimoto. “By providing consistent, professional service and great products at fair prices, we’re able to show our customers why they don’t have to go anywhere else.”

 

Bay Area Home Services has been installing and repairing HVAC systems for residential and commercial clients in Napa, Solano and Marin Counties since 2007. In addition to working on equipment that improves indoor air quality, the company has the in-house capabilities to install solar systems, windows, electrical systems, water heaters and more.

 

Unlike less experienced HVAC companies that keep their customers in the dark about the specifics of their projects, Bay Area Home Services takes the time to educate its clients so they know how to identify and deal with future issues. “We enjoy taking something complex like the mechanics of an HVAC system and conveying it to the customer in a way they can understand,” says Mr. Morimoto. “The way we see it, the more educated our clients are, the better.”

 

Another distinguishing attribute of Bay Area Home Services is its diligent approach to quality control in every aspect of its operations. “To us, quality control is all about the details,” says Mr. Morimoto. “We want everything in our proposals to be accurate, from clients’ addresses to product model numbers. We always pull permits, order the right equipment and make sure everything is ready to go before heading to the jobsite. By following a step-by-step process, we minimize the margin of error.”

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Industry Info

Before hiring an HVAC company, it’s important to take the time to assess its quality.

Having a new furnace or air conditioner installed in your home can be an expensive investment. That’s why you need to be careful and hire a company that will provide the level of quality you deserve.

According to Christopher Morimoto, owner of Bay Area Home Services in Benicia, one of the easiest ways to identify a quality HVAC company is to ask lots of questions. “Start by asking about the type of equipment they’ll be using,” he says. “Make sure they work with reputable brands like Trane, Ruud or Rheem. It’s unlikely that an irreputable company would be installing high-quality equipment, so this can be a good indicator of a company’s credibility.”

Mr. Morimoto also suggests asking about legal credentials. “Make sure the company is licensed and insured, and find out if they pull permits and follow all legal requirements for installation. You should also get job estimates from multiple HVAC contractors. I always recommend getting three bids so you can compare apples to apples. By seeing what other companies are charging, you’re less likely to get treated unfairly.”

In general, Mr. Morimoto cautions against choosing the cheapest company or product you come across. “If you’re getting an unusually low price, you should be wary about the quality of the equipment or the reputability of the company. Some companies reduce costs by cutting corners on things like licensing and pulling permits, so it’s important to use caution and make a smart decision based on verifiable information.”

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Frequently Asked Questions

Q: Can you explain what makes certain HVAC systems more efficient than others?
A: Yes, we’re happy to explain how different systems work and how they’re able to achieve certain levels of efficiency.

Q: Which HVAC system will give me the most comfort?
A: It depends on the specifics of your living situation, but once we have that information, we can explain what type of furnace or air conditioner would work best for your needs.

Q: Do you use high-quality products?
A: Absolutely. We only use products made by high-quality, reputable manufacturers. Consumer Reports sends out its ratings on a regular basis and the brands we use are always at the top of the list.

Q: Do you offer any warranties?
A: Yes, we offer a 10-year parts warranty for each system and a two-year labor warranty. The minimum labor warranty in the industry is one year, but because of our high-quality workmanship, we’re confident enough to double that.

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SELECTED PHOTOS FROM Bay Area Home Services

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Chris Morimoto

Expert CONTRIBUTOR PROFILE
  • Chris Morimoto is owner of Bay Area Home Services, a Diamond Certified company. He can be reached at (707) 200-1320 or by email.

Chris Morimoto: An Unexpected Transition

By James Florence, Diamond Certified Resource Reporter

BENICIA — Having a good personality goes a long way, but for Chris Morimoto, it led to a totally unexpected career transition. “Back in 2001, I called a local HVAC company to get a consultation for replacing my furnace,” he recounts. “At the end of the appointment, the technician said, ‘You’re a pretty cool guy, you should meet my boss.’ At the time, I was interested in switching careers, so I decided to take his advice. I met with the boss and he hired me on the spot for a sales job. Over the next few years, I moved from sales to doing service and installation. In 2007, after getting my HVAC and general contractor’s licenses, I decided to strike out and start my own company.”

Today, as owner of Bay Area Home Services, Chris says his favorite part of his job is interacting with customers. “I love meeting new people and getting to know them—that’s really what makes every day fun for me. Of course, I also enjoy seeing the finished products and seeing customers happy with our work.”

When he’s not working, Chris enjoys spending time outdoors. “I like getting out of the house and doing things like hiking, camping, and playing golf,” he details. “I did a lot of camping with my kids when they were growing up, and even though they’re both in college now, we still make time to do that. We also take annual trips to Hawaii, where I was born, and Donner Lake. My parents used to take me to Donner Lake ever summer during my childhood, so I’ve sort of carried on that tradition.”

In regard to a professional philosophy, Chris espouses the importance of doing right by the customer. “My main philosophy is to treat every customer fairly and honestly,” he affirms. “I think contractors tend to get a bad rap—whether it’s HVAC, plumbing or general construction, there’s this stigma that contractors are dishonest and take advantage of people. I’m doing my part to dispel that stigma by treating my customers right and providing honest, quality work for a fair price.”

When asked the first thing he’d do if he were to retire tomorrow, Chris says he’d take an extended vacation. “I’d take a month or so to travel a bit and see some new places. There are several countries I’d like to visit, including Spain, Italy and Costa Rica.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Got Plate Lunch in Benicia.

Q: What’s your favorite TV show?

A: “The Walking Dead.”

Q: Do you have any nicknames?

A: Moto. In elementary school, my friends couldn’t pronounce my last name, so they just shortened it.

Q: Pancakes or waffles?

A: Pancakes.

Q: What kinds of music do you like?

A: I’m pretty eclectic when it comes to music—I like everything. A couple of my favorite artists are Earth, Wind and Fire and Bob Marley.

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Expert articles
  • Ductless Mini-Splits for HVAC

    BENICIA — Is your central HVAC system outdated or in poor condition? Are you looking at alternative options for heating and cooling your home? Are you planning for a home addition? Are you considering adding a solar energy system? If you answered “yes” to one or more of these questions, you’ll want to know about an innovative HVAC option: ductless mini-splits.

    Ductless mini-splits differ from central heating and air conditioning in that they function as independent units that serve individual rooms or areas of the home. Whereas a centralized HVAC system heats/cools the entire house to a uniform temperature, ductless mini-splits offer a customized approach to climate control by allowing the homeowner to adjust the temperatures in individual rooms. Additionally, the homeowner has the option to heat/cool some rooms and not others, which can save a lot of money.

    Here are some additional benefits of ductless mini-splits:

    Easy installation

    Whereas expanding ductwork is often invasive and expensive, all that’s required to install a mini-split unit is a three-inch hole for running hook-ups to the outdoor unit. Once it’s hooked up (and plugged in to electrical power), the unit can be easily mounted to the wall or ceiling.

    Non-vented

    Mini-splits don’t require air ducts, which makes them a great option for add-ons or homes that lack existing ductwork. They can also be used to supplement other non-vented heating systems, such as hydronic heat.

    Improved air quality

    Since they don’t use air ducts, mini-splits help reduce the amount of dust, allergens and other particles that enter the home’s air stream.

    Quiet operation

    Mini-splits are near silent while they’re running.

    All electric

    Since they don’t burn gas, mini-splits are better for the environment (and if your home has solar power, better for your wallet, too).

    If this is the first time you’ve heard about ductless mini-splits, you might be surprised to learn they aren’t new. While they’ve only recently started to gain prominence in the United States, Europe has been using mini-splits for decades. So, you don’t have to worry about being a guinea pig for a new technology—their effectiveness is well-established. To learn more about ductless mini-splits, consult a local HVAC professional.

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  • Improving Indoor Air Quality

    BENICIA — One often-overlooked aspect in the home is indoor air quality. Scientific studies consistently show that the air inside homes is of far poorer quality than the air outside. This may be partly due to the tightly insulated character of newer homes, a byproduct of which is reduced ventilation. With less fresh outside air entering and circulating through the home, indoor air can become stale—or worse, unhealthy, as particles like dust, allergens and airborne contaminants can become trapped inside.

    To combat poor air quality in your home, you’ll need to improve air filtration. This starts with your air filter. Instead of buying a standard, one-inch furnace filter, purchase a high-grade filter that more effectively captures dust and airborne contaminants. Also, make sure to change your filter regularly—otherwise, it’ll become saturated with particles and cease to provide adequate ventilation.

    While a high-grade filter is a great initial step, you can further supplement indoor air quality by adding a designated air filtration system to your HVAC system. Air filtration systems actively bring fresh, filtered outside air into the home while cycling out stale indoor air. Some systems utilize technology like UV lights (which kill airborne pathogens and other contaminants as they float by) and ventilation heat recovery (which salvages heat from outgoing air to warm the incoming fresh air). By taking advantage of the latest in air filtration technology, you can maximize the quality of your home’s indoor air.

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Expert video tip
  • Video: Measures to Improve Indoor Air Quality

    Complete Video Transcription:

    BENICIA — Host, Sarah Rutan: If you’re concerned about the air quality inside your home, you’ll want to know a few steps you can take to improve it. Today we’re in Benicia with Diamond Certified Expert Contributor Chris Morimoto of Bay Area Home Services to learn more.

    Chris Morimoto: I would like to talk today about indoor air quality. This is a big thing in our industry and not many people know about it. Indoor air quality is basically the quality of your air in your home which you’re breathing. Newer homes are now tighter, double-paned windows that not a lot of air circulation gets to get into the home. So, some type of filtration or indoor air quality on your system would be the best thing for you and for your lungs and breathing your air. So, it comes down to just another high-grade filter instead of your one-inch filters you get from a local hardware store. We also have UV lights, and the big one is what’s called heat recovery ventilators or HRV. Those basically bring fresh air from the outside, filter it, and bring it in to the home, and take stale air out and send it to the outside. So, when you’re ready for your system, those are the things that I would suggest you look at on top of purchasing a new system. Indoor air quality is very much needed in our area.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Ductless Mini-Splits for HVAC

    Complete Video Transcription:

    BENICIA — Host, Sarah Rutan: If you’re looking for an alternative to central heating and air conditioning in your home, one option to consider is ductless mini-splits. Today we’re in Benicia with Diamond Certified Expert Contributor Chris Morimoto of Bay Area Home Services to learn more.

    Chris Morimoto: So, my tip for today is what we call in our industry ductless mini-splits. Instead of a central system for your home, where each individual room has a vent, you actually have – each individual room will have a unit on the wall that can be controlled individually. So, what makes that nice is it actually separates your house, room by room, so it does make it more energy-efficient. They do do heating and air conditioning, and they are all electric, so this system is phenomenal if you have solar on your home. So, when you do get a chance to talk to your contractor, don’t forget to ask about mini-splits.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Bay Area Home Services WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.bahomeservices.com
Diamond Certified RATINGS ON Bay Area Home Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i
Bay Area Home Services : Average 9.9 out of 10 based on 10 unique customer surveys of customer satisfaction.

Anthony G.

VERIFIED Bay Area Home Services CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great customer service, the job was completed on time and under budget.

The communication

Hugo B.

VERIFIED Bay Area Home Services CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, they were respectful, on time, courteous, walked us through the steps of the process, and returned our phones calls quickly. I really enjoyed the service.

Just the professionalism, I have dealt with a lot construction workers, and they aren't all professional like Bay Area Home Services is.

Ellen P.

VERIFIED Bay Area Home Services CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are quick and efficient.

They were quick and got to us quickly.

Ross F.

VERIFIED Bay Area Home Services CUSTOMER

4 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, honest, and hardworking.

Just the attention to detail, as their attention to detail is good. They are clean and polite.

Doug G.

VERIFIED Bay Area Home Services CUSTOMER

5 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They are good.

I don't know. They showed up, which nowadays, says a lot.

Doris L.

VERIFIED Bay Area Home Services CUSTOMER

6 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them very highly. They came on time and cleaned up afterward.

They came out on time, and they did the job professionally. They seemed to know what they were doing. I was very comfortable with the work they were doing. They cleaned up, were polite, and spoke English. There was a lot.

Jaime S.

VERIFIED Bay Area Home Services CUSTOMER

7 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job. They were just wonderful. The workers were great, and everything turned out just fine.

My contact provided me with a lot of different options. We have a dual-house, so having options was nice.

Brenda L.

VERIFIED Bay Area Home Services CUSTOMER

8 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent customer service, very knowledgeable, and true to their word

I talked to four companies, and they were the most knowledgeable, the most confident without being pushy.

Damon C.

VERIFIED Bay Area Home Services CUSTOMER

9 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their prices are fair, and the workers were professional. They were prompt, and they came out when they said they would. They were also accurate with their estimate.

What I liked best was that they took all of the guess work out of it. I didn't really have any experience with HVAC systems prior to this, and I didn’t feel like I was getting taken advantage of. He explained everything so that my wife and I could understand.

David B.

VERIFIED Bay Area Home Services CUSTOMER

10 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

I had a really good experience. Chris, the owner, is a good guy, very honest, professional, and I really enjoyed working with him.

Chris, the owner, was a real straightshooter. Everything came in below the estimate. They showed up when they said, and we had a really good experience.

Read All 10 Survey Responses at Ratings View