Diamond Certified Company Report

Baeza Plumbing Service

Diamond Certified Company Report

Baeza Plumbing Service

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 29 VERIFIED CUSTOMERS i

Barbara W.

VERIFIED Baeza Plumbing Service CUSTOMER

1 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have had almost 100% good experience with them, with some minor exceptions.

The service is exceptional.

Tom S.

VERIFIED Baeza Plumbing Service CUSTOMER

2 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a really great company, and I have used them for many years. I can't say enough about them.

The contact person is really great to deal with. Domenike is super, personable, and reliable. They can handle anything I give them, including a rather large commercial property.

Lis D.

VERIFIED Baeza Plumbing Service CUSTOMER

3 of 29

Quality 8
8 10
Loyalty Yes
CRITIQUE

Eloy, the owner, is very knowledgeable and easy to work with.

Actually, that Eloy is knowledgeable and reasonable in prices and easy to work with.

Read All 29 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Eloy Baeza, Owner

Baeza Plumbing Service provides a wide range of plumbing services for residential clients in Monterey, San Benito, Santa Cruz and Santa Clara Counties. The company has the training and equipment to work on everything from toilet and faucet repairs to comprehensive re-piping projects, and its technicians are available 24/7 to handle plumbing emergencies.

Owner Eloy Baeza says Baeza Plumbing Service’s honest business practices have allowed it to build a loyal clientele base. “If we find an unexpected issue while we’re working, we won’t just fix it or make it worse—we’ll tell the customer what’s going on and leave the decision to them. Our clients appreciate that we take the time to explain how they can avoid certain problems from happening again.”

Baeza Plumbing Service prides itself on only using quality parts that ensure the long-term efficiency of its work. “We never use inferior parts in an attempt to increase our profit margin,” affirms Mr. Baeza. “That’s why we’re able to offer a great warranty on each job. We believe in what we do and know the parts we install are going to last.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Baeza Plumbing Service

COMPANY CONTACT
Service AREA

Monterey County
San Benito County
Santa Cruz County
Santa Clara County

SERVICES PERFORMED

Plumbing Maintenance, Installations & Repairs
Water Heater Repairs
Re-Piping

BRANDS Supported
  • American Standard

  • Moen

  • Fluidmaster

  • Mueller Co.

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Baeza Plumbing Service

Owner Eloy Baeza works on a customer’s plumbing system.

Company Profile

Baeza Plumbing Service provides a wide range of plumbing services for residential clients in Monterey, San Benito, Santa Cruz and Santa Clara Counties. The company has the training and equipment to work on everything from toilet and faucet repairs to comprehensive re-piping projects, and its technicians are available 24/7 to handle plumbing emergencies.

Owner Eloy Baeza says Baeza Plumbing Service’s honest business practices have allowed it to build a loyal clientele base. “If we find an unexpected issue while we’re working, we won’t just fix it or make it worse—we’ll tell the customer what’s going on and leave the decision to them. Our clients appreciate that we take the time to explain how they can avoid certain problems from happening again.”

Baeza Plumbing Service prides itself on only using quality parts that ensure the long-term efficiency of its work. “We never use inferior parts in an attempt to increase our profit margin,” affirms Mr. Baeza. “That’s why we’re able to offer a great warranty on each job. We believe in what we do and know the parts we install are going to last.”

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Company Philosophy

“Our company is based on the commitment to treat every client fairly and provide them with first-rate service. When leaving a job, we want the client to feel that we’ve treated them and their home with the utmost care, ‘as if it were our own home.’”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Baeza Plumbing Service, keeping customers happy comes down to two factors: treating them fairly and doing an excellent job, regardless of the extent of the work. “We don’t just want to be someone’s plumber for a single service call—we want to do such a good job that they think of us whenever they have plumbing needs and refer us to their family and friends,” says co-owner Eloy Baeza. “The only way to earn that reputation is by satisfying every customer, so that’s exactly what we do.”

Baeza Plumbing Service has been providing plumbing services for residential clients in Monterey, San Benito, Santa Cruz and Santa Clara Counties since 2012. The company has the in-house capabilities to work on everything from toilet and faucet repairs to comprehensive re-piping projects, and it also offers 24/7 emergency service for the convenience of its customers.

Unlike less experienced plumbing companies that use cheap parts in an effort to increase their profit margins, Baeza Plumbing Service only uses quality parts made by industry-leading manufacturers. “Quality parts last longer, work better and come with unsurpassed warranties,” says Mr. Baeza. “The fact that we use these types of parts means we can be proud of our work and offer great warranties that our customers can trust.”

Another distinguishing feature of Baeza Plumbing Service is its status as a family-run company, which Mr. Baeza says is important for establishing trust with its clientele. “Our customers deal with our family from the moment someone answers their phone call. They never get an answering service—we personally deal with each customer and do whatever it takes to ensure their satisfaction.”

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Industry Info
If you’re installing copper piping in your home, make sure you understand the differences between pipe products.

Homeowners who have quality and value in mind often choose copper piping for their re-piping projects. Copper is the gold standard in water piping—as a reliable alternative to plastic and galvanized pipes, it stands up against leaks, doesn’t add pollutants to water and has a long lifespan. It can be more expensive than other types of piping, but the value usually outweighs the cost.

However, according to Eloy Baeza, co-owner of Baeza Plumbing Service in Gilroy, consumers need to do more than simply ask for copper plumbing when having their homes re-piped. “A lot of people don’t know that there are three grades of copper pipe, each of which has distinct characteristics,” he says. “Type M is the lowest grade—it’s thin and inexpensive. Type L is commercial grade and Type K is often used for underground service lines.”

While both Type M and Type L copper pipes are approved for interior hot and cold water lines, there’s a big difference in longevity. “Type M is a non-pressurized pipe, but most code books allow it in homes,” explains Mr. Baeza. “It has about a 10-year lifespan—after that, it starts leaking and dripping. Type L has a 25-year guarantee from the manufacturers, and Type K lasts even longer.”

Mr. Baeza says many homeowners have been caught off-guard by dishonest plumbers who take advantage of their lack of knowledge about plumbing materials. “This is one of the biggest problems in the industry. People undersell so they can do the job for a little bit cheaper, but the quality is gone. If a homeowner has a problem with their copper pipes 10 years down the road, they might not be able to find the original contractor to fix it.”

So, how can you protect yourself? The answer is pretty simple: ask. “If you’re going to re-pipe your home, ask your contractor what quality of pipe they’re going to install,” advises Mr. Baeza. “If the answer is Type M, it’s up to you to ask for a better quality pipe or choose a company that insists on using better materials.”

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Frequently Asked Questions
Q: How soon can you start my plumbing job?
A: “We can typically get to a minor repair job within two or three days of your initial call, but if it’s an emergency, we’ll get there as soon as possible.”
 
Q: How much will it cost to fix my plumbing issue?
A: “It depends on the work that needs to be done, but we’ll give you a bid based on what you need so you know what to expect. We’re happy to work based on time and materials, but we can also provide a flat rate, so it depends on what you prefer. We also give discounts to veterans and senior citizens.”
 
Q: Will you give me a free estimate?
A: “Yes. Sometimes we can give an estimate over the phone, but most of the time, we need to come out and look at the work to give you the most accurate estimate.”
 
Q: Should I install a tankless water heater?
A: “It depends on your hot water needs and space preferences. Many homeowners choose tankless water heaters because they don’t want to store 40 or 50 gallons of water in their home. Tankless water heaters provide instant hot water and have no storage requirements, so they’re great options in many cases.”
 
Q: Is copper piping a good choice for my home?
A: “That depends on your home, your needs and the type of copper pipe that’s installed. There are three grades of copper pipe: Type M, which is the lowest grade and least expensive, Type L, which is commercial grade, and Type K, which is what cities install underneath their streets. Type M is a non-pressurized pipe, but most code books allow it in homes. It’ll last about 10 years until it starts leaking and dripping. Type L has a 25-year guarantee from the manufacturers, and Type K lasts even longer.”
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SELECTED PHOTOS FROM Baeza Plumbing Service

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Eloy Baeza

Expert CONTRIBUTOR PROFILE
  • Eloy Baeza is a 27-year veteran of the plumbing industry and owner of Baeza Plumbing Service, a Diamond Certified company. He can be reached at (831) 708-8920 or by email.

Eloy Baeza: Making His Mark

By James Florence, Diamond Certified Resource Reporter

GILROY — When Eloy Baeza started doing plumbing work as a young man, he didn’t realize he was preparing for a lifelong career. “My brother-in-law was a plumber, and as a teenager, I would sometimes go out and help him on jobs,” he remembers. “I learned a lot from him, which ended up coming in handy later in life.”

After high school, Eloy joined the military, but midway through his enlistment, an injury sent him back home. Fortunately, his prior experience in plumbing gave him something to fall back on. “I finished the last year of my enlistment with the National Guard,” he explains. “Since it didn’t require a huge time commitment, I started working with my brother-in-law on the side, and after my term was up, I went to work with him full-time. Over the next several years, I worked for a couple of different companies and made my way up from journeyman to crew leader to project manager and, finally, general manager. In 2012, I made the long-overdue move to start my own company.”

Today, as owner of Baeza Plumbing Service, Eloy says his favorite part of his job is being out and about. “I like the fact that I’m a hands-on owner and not just sitting in an office all day. When I was in a management position, I spent my days at a desk doing paperwork and it just about drove me nuts. I’d rather be out in the field, meeting people and helping them with their plumbing problems.”

A lifelong resident of Gilroy (where he lives with his wife, Arlene), Eloy spends his free time visiting with family and enjoying the splendor of the Bay Area milieu. “Arlene and I have four children and two grandchildren, and we’re very family-oriented,” he says. “We also like to go out to dinner and go for drives to the coast—we love the ocean.”

In his life and career, Eloy says his ultimate professional goal is to leave a legacy. “My main motivation in running my business is to establish a strong company that will be here long after I’m gone. I have family members and close friends who work with me, and I want to leave something behind that will provide opportunities for future generations. Basically, this is my way of making a mark.”

When asked the first thing he’d do if he were to retire tomorrow, Eloy says he wouldn’t—not completely, at least. “I don’t think I can retire, but maybe I could semi-retire. I’d definitely like to travel and go to Italy with my wife. But I wouldn’t be able to leave the company completely. After all, it’s my baby.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: FireFish Grill in Santa Cruz.

Q: Would you rather live in the city or the country?
A: The country. One of my dreams is to have a small ranch—maybe a couple of acres.

Q: What’s your favorite snack?
A: PayDay candy bars.

Q: If you could travel anywhere in the world, where would you go?
A: The Vatican in Rome. I love art, so to see the Sistine Chapel and all that art would be a dream.

Q: Do you collect anything?
A: Diecast model cars.

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Expert articles
  • How to Shut Off Water to Your Home

    GILROY — When a catastrophic plumbing leak occurs, you need to act fast to minimize the subsequent damage. Before calling a plumber, your first move should be to go outside and turn off the water at your home’s main shut-off valve.

    A home’s main water valve is usually located just outside the home. In most cases, there will be a direct line from the water meter at the sidewalk to your shut-off valve. In order to act fast in an emergency, every homeowner should know where their water meter and main water shutoff are. Take a few minutes to locate these so you won’t be stuck looking for them when you need them.

    In addition to shutting off the water to your home, it’s a good idea to open up an exterior hose bib. This will relieve the pressure to the water going into the house and help reduce any further leakage. When you’ve successfully shut off the water, call a plumber to come out and repair the leak.

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Expert video tip
  • Video: Shutting Off Water to Your Home

    Complete Video Transcription:

    GILROY — Host, Sarah Rutan: In the event of a catastrophic plumbing leak, you’ll need to act fast to minimize the subsequent damage. Today we’re in Gilroy with Diamond Certified Expert Contributor Eloy Baeza of Baeza Plumbing Service to learn more.

    Diamond Certified Expert Contributor, Eloy Baeza: You have a water leak in your house. You know, most people tend to look underneath the sink and look for the valve to shut it off. It’s their first reaction. Don’t do that. Come right outside.

    This is your water main shutoff. It should be in direct line with your water meter. Always know where your water meter is. Take a minute of the day, learn, find out where this is. Run outside, shut it off, open up the garden bits. This will relieve the pressure to the water going into the house, stopping the leak. Then, at that time, you can call someone to come and take care of the leak and get it repaired. But at least you’re not going to be damaged, right?

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

     

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Baeza Plumbing Service WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Baeza Plumbing Service
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 29 VERIFIED CUSTOMERS i
Baeza Plumbing Service : Average 9.5 out of 10 based on 29 unique customer surveys of customer satisfaction.

Barbara W.

VERIFIED Baeza Plumbing Service CUSTOMER

1 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have had almost 100% good experience with them, with some minor exceptions.

The service is exceptional.

Tim

VERIFIED Baeza Plumbing Service CUSTOMER

2 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were a reliable and fair priced company.

Just their customer service

Kathleen

VERIFIED Baeza Plumbing Service CUSTOMER

3 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive.

I would say the personal service stands out, and they are also very friendly.

Doug

VERIFIED Baeza Plumbing Service CUSTOMER

4 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

Try them, you will like it.

Anytime I need them in a crunch, they are right there and they will even set aside customers to meet me.

Rick

VERIFIED Baeza Plumbing Service CUSTOMER

5 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been passing his card around to everyone I know.

He is friendly, courteous, and on time.

Fernando B.

VERIFIED Baeza Plumbing Service CUSTOMER

6 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good with a rapid response time. I would say hire them.

Their great customer service stands out, plus they were quick and very helpful.

Kevin S.

VERIFIED Baeza Plumbing Service CUSTOMER

7 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are knowledgeable and the pricing is reasonable.

Their responsiveness

Miguel T.

VERIFIED Baeza Plumbing Service CUSTOMER

8 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are one of the most knowledgeable plumbing companies around for residential and commercial properties.

I would say the quality of their work. They are professional, and they communicate their expertise very clearly.

Corina

VERIFIED Baeza Plumbing Service CUSTOMER

9 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really like that they pay their technicians hourly instead of adding to the overall estimate. They are very consistent and honest.

They are a husband and wife team essentially. The wife is a property manager, so that really helps in this business.

Anthony A.

VERIFIED Baeza Plumbing Service CUSTOMER

10 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great value, fair, honest, and easy to work with

The value

Darlene Y.

VERIFIED Baeza Plumbing Service CUSTOMER

11 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them. There was a time when Eloy was going to branch out to include new jobs, but has since stayed with repairs.

He is very detailed and upfront. He also explains things to you so that you understand a particular situation. He has also imparted other useful information that we may not have known.

Andrew F.

VERIFIED Baeza Plumbing Service CUSTOMER

12 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you are in the Bay Area or Peninsula, they are one of the best plumbers to use.

Their timely and quick response when I tell them about a plumbing problem.

Jim C.

VERIFIED Baeza Plumbing Service CUSTOMER

13 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good and they do the job right.

They are easy to talk to and he understands the situation.

Shelly

VERIFIED Baeza Plumbing Service CUSTOMER

14 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to other people. Eloy is very helpful, kind, and thorough. They are also reasonably priced.

Eloy and Domenike are very thorough, dependable, and informative. They don't try to up sell in any way.

Dick B.

VERIFIED Baeza Plumbing Service CUSTOMER

15 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have done quite a bit of work for me and the other real estate agents in our office. They have done work for us for a number of years, and we are very satisfied.

They are very professional, and they do a great job. Eloy is very timely, and if he finds something that was not obvious in the beginning, he always lets me know before proceeding.

Tom S.

VERIFIED Baeza Plumbing Service CUSTOMER

16 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a really great company, and I have used them for many years. I can't say enough about them.

The contact person is really great to deal with. Domenike is super, personable, and reliable. They can handle anything I give them, including a rather large commercial property.

Jaime

VERIFIED Baeza Plumbing Service CUSTOMER

17 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they are my go-to contact for a plumber.

They are sufficient in their work.

Pedro

VERIFIED Baeza Plumbing Service CUSTOMER

18 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. They do great work.

They are very good on all of their jobs.

John C.

VERIFIED Baeza Plumbing Service CUSTOMER

19 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them, and I have recommended them. I'm also a contractor, so I use them for a lot of jobs.

They always do things right and always up to code. They are also great with scheduling, they just come in and they get the job done.

Bernard

VERIFIED Baeza Plumbing Service CUSTOMER

20 of 29

Quality 9
9 10
Loyalty Yes
CRITIQUE

Good scheduling

The work, I guess

Read All 29 Survey Responses at Ratings View