Diamond Certified Company Report

B & J Transmissions

Diamond Certified Company Report

B & J Transmissions

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

Jack L.

VERIFIED B & J Transmissions CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them. They know what they're doing.

I would say the amount of information they provide during the service was the best. It's expensive work that takes some time. They remove the transmission, dismantle it, and take it apart. During that time, they sent pictures of the internal parts that were being replaced, which was helpful.

Jeff N.

VERIFIED B & J Transmissions CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't bother phoning or going anywhere else.

They did an excellent job on the rebuild of the transmission. The torque convertor failed one month out of the warranty, and they took it in and fixed it at no cost.

Joe V.

VERIFIED B & J Transmissions CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were able to solve a problem that the dealership couldn't, and they showed me what they did, which was very thoughtful. They fixed a very important part of the car.

They are efficient, and they are honest.

Read All 275 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

B & J Transmissions is a San Jose-based repair shop that fixes automatic and manual transmissions for motorists in Santa Clara County. Other transmission-based services include electrical diagnosis, manual clutch service and repair, band adjustments, and fluid exchange. The company also offers general auto repair and care—automatic flywheel replacement, manual flywheel resurfacing, differential service and CV axle replacement—and works on fuel, cooling, heating, and brake systems.

Owner Ben Villafaña has worked in the auto industry for more than 40 years, and he has spent the majority of that time mastering transmission repair/ rebuilding skills. B & J Transmissions is affiliated with the Automatic Transmission Rebuilders Association (ATRA), an international trade association for the professional transmission repair industry. As an ATRA member, the shop adheres to the organization’s strict bylaws and code of ethics.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON B & J Transmissions

COMPANY CONTACT
Service AREA

Santa Clara County
San Jose
Sunnyvale
Santa Clara
Mountain View
Milpitas
Palo Alto
Cupertino
Gilroy
Campbell

Get Directions
SERVICES PERFORMED

Axles
Clutches
Differentials
Transfer Cases
Transmissions
Domestic and Foreign

DIAMOND CERTIFIED RESEARCHED ARTICLES ON B & J Transmissions

Company Profile

B & J Transmissions is a San Jose-based repair shop that fixes automatic and manual transmissions for motorists in Santa Clara County. Other transmission-based services include electrical diagnosis, manual clutch service and repair, band adjustments, and fluid exchange. The company also offers general auto repair and care—automatic flywheel replacement, manual flywheel resurfacing, differential service and CV axle replacement—and works on fuel, cooling, heating, and brake systems.

Owner Ben Villafaña has worked in the auto industry for more than 40 years, and he has spent the majority of that time mastering transmission repair/ rebuilding skills. B & J Transmissions is affiliated with the Automatic Transmission Rebuilders Association (ATRA), an international trade association for the professional transmission repair industry. As an ATRA member, the shop adheres to the organization’s strict bylaws and code of ethics.

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Company Philosophy

"We believe the only way to do a job is to do it right the first time. From our quality of workmanship to our attention to detail, we treat each customer's car as carefully as we would our own. Our family-owned and operated business always gives every customer honest, fair, high-quality service. We promise we won't remove a transmission unless it's absolutely necessary."

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Comparative Summary

B & J Transmissions has been replacing and rebuilding transmissions for all types of automobiles at its San Jose facility since 1990. While the shop is qualified to perform general automobile repairs, it focuses on transmissions and strives to build a high-level of expertise in a complex subset of automotive repair. “Transmissions are the most difficult aspect of auto repair,” confirms owner Ben Villafaña. “By specializing in them, we ensure we get the job done right every time.”

To ease the anxiety some customers feel about transmission repairs, B & J Transmissions offers free inspections and road tests that are designed to diagnose any potential transmission problems. If a problem is found, it can usually be solved by replacing fluid or performing other minor services. “We never remove a transmission unless we absolutely have to,” says Mr. Villafaña.

B & J Transmissions’ technicians are trained by the Automatic Transmission Rebuilders Association (ATRA) and Automatic Transmission Service Group (ATSG), two industry leaders in transmission repair training and best practices. “Our technicians attend seminars at least twice a year to keep current on the latest technologies and methods,” says Mr. Villafaña. “In addition, I personally check every vehicle before it leaves the shop.”

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Industry Info

Costly transmission repairs can be avoided by taking simple, preventive measures. Ben Villafaña, owner of B & J Transmissions in San Jose, recommends following these tips for keeping your car’s transmission functioning to its highest potential.

Regularly check the fluid level. Few things are more important than a proper fluid level for keeping the transmission working correctly. Checking the level is easy; most cars have a dipstick for that exact purpose, and your owner’s manual will show you where it is and how to read it.

Promptly check transmission problems. Most transmission problems start out small and get worse over time. Get your transmission checked right away when you notice a warning light on the dash, see a few drops of fluid on the garage floor, or feel a change in the way the transmission operates. Preventive measures can save you major repairs and a lot of money.

Regularly service your transmission. Follow your manufacturer’s recommended maintenance schedule, and get a complete fluid and filter change every year. It can add years to your transmission’s life.

Add a friction modifier to the fluid. There are a number of additives on the market that will significantly increase the life and reliability of your transmission. The best additives aren’t found in auto supply stores, so ask about friction modifiers when you’re having your transmission fluid changed.

Install an auxiliary cooler. The biggest reason for transmission failure is heat. At high temperatures, transmission seals begin to harden, clutches begin to burn and fluid breaks down. If your vehicle tows trailers, carries heavy loads, or operates on rough or mountainous terrain, an auxiliary cooler may help keep its transmission working properly.

Install a cooler line filter. Particles of dirt and metal can quickly erode thrust washer and bushing surfaces, clog up passages and reduce transmission life. The standard filters that eliminate these particles vary in effectiveness. One of the best ways to eliminate contaminants is to add an in-line filter to the transmission cooler lines. These filters are inexpensive and highly effective.

Service the cooling system. Your car’s cooling system cools the transmission fluid as well as the engine. A faulty cooling system can simultaneously damage the engine and reduce transmission life. In fact, transmission damage may occur long before the engine overheats.

Tune the engine. Engine problems put strain on the transmission, and a properly running engine helps a transmission last longer.

Help the transmission shift. Virtually all automatic transmission wear takes place during shifting. One way to decrease transmission wear is to reduce the load during the shift. Pay attention to your speed when the transmission shifts normally. Easing off the gas when you reach that speed will force the shift while reducing the load on the clutches.

Take your car to a transmission specialist. Regular service by a qualified specialist will extend the life of the transmission. General repair facilities usually don’t have the expertise to diagnose potential transmission problems early, before major repairs are required.

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Frequently Asked Questions

Q: Can you give an estimate over the phone?

A: No. Transmission problems can be difficult to diagnose, and we really need to look at the car before we can offer a reliable estimate. We offer free inspections and road tests, during which we’ll take a detailed look at your transmission and diagnose any problems. Think of it as a complimentary check-up for your transmission.

Q: How long does it take to complete a transmission job?

A: Generally around two to three working days.

Q: How long does it take to diagnose a transmission problem?

A: The inspection takes about an hour, but we schedule half a day for it.

Q: Do you handle trucks and RVs?

A: We handle all kinds of automobiles and light trucks. Our facility isn’t large enough to handle big, commercial trucks or RVs, though.

Q: Do you offer towing and shuttle services?

A: Yes. We provide towing for major repairs and can give you a ride throughout the San Jose area.

Q: How often should I have my transmission checked?

A: Consult your owner’s manual for the recommended maintenance schedule, but additional preventive maintenance is always important for extending your transmission’s life. We recommend an annual check of your vehicle’s transmission to catch little problems before they become big ones.

Q: How often should I change my transmission fluid?

A: Most automobile manufacturers recommend you change your transmission fluid every three years or 36,000 miles (consult your owner’s manual), but we recommend an annual fluid change. If your vehicle is older or is used for towing, fluid changes may be required more frequently. Our free inspection can determine if your fluid needs to be changed.

Q: What does it mean when my check engine, transmission or overdrive light comes on or flashes?

A: It means a malfunction has occurred in your engine or transmission. Don’t ignore these warnings. Early diagnosis by a qualified technician with proper equipment can save you money and prevent you from being stranded. We have the equipment and trained personnel to diagnose exactly what’s wrong.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Alex Nunez

Expert CONTRIBUTOR PROFILE
  • Alex Nunez is a veteran of the auto repair industry and manager of B & J Transmissions, a Diamond Certified company since 2003. He can be reached at (408) 782-4909 or by email.

Alex Nunez: A Family Transmission

By James Florence, Senior Writer

SAN JOSE — A third-generation auto repair professional, Alex Nunez says there was never any question of where his career path would lead. “Basically, automotive work is all I’ve ever known and the only vocation I’ve ever considered pursuing,” he affirms. “Starting with my great uncle, all of my family has worked in the automotive field, including my uncles and my brother. I started working at B & J Transmissions for my uncle when I was 18, and more than 20 years later, I’m still here.”
Today, as manager of B & J Transmissions, Alex says he enjoys the perpetual sense of novelty his job brings. “When you work on transmissions, there’s something new every day. Since there are so many different kinds of transmissions, you never really finish learning, and there are always new challenges and problems to solve, which keeps things interesting.”
Originally from Los Angeles, Alex moved to San Jose at age 19, where he continues to live with his wife, Jeanette, and their daughter. “Despite being a large city, San Jose is smaller and more slow-paced than L.A.,” he says. “To me, it feels more like a community. I really like the people here.”
Outside of work, Alex’s favorite activity is spending time at the beach with his family. “We love going to the beach and being in the water,” he affirms. “We’ve actually traveled to different beaches around Mexico and the United States. I enjoy just about any kind of water-related activity, whether swimming, boating or jet skiing.”
In regard to a professional philosophy, Alex believes in the importance of customer education. “A lot of shops take advantage of people who don’t know anything about cars, which is why I make it a point to educate my customers,” he says. “I explain what a transmission does, how it works, and what parts and maintenance services are needed to keep it running optimally. I find that explaining things to customers helps develop a sense of trust, which is a very valuable asset for any business.”
When asked the first thing he’d do if he were to retire tomorrow, Alex says he’d take a vacation. “I’m too young to retire, so I haven’t given it much thought. I suppose I’d like to do some more traveling. Maybe I’d check out some famous beaches around the world.”
Ask Me Anything!

Q: Coffee or tea?
A: Coffee.

Q: What’s your favorite sports team?
A: The Los Angeles Lakers.

Q: Where would you rather live: the city or the country?
A: The city. I like the country, too, but I like the convenience of the city—everything is close and there’s a lot to do.

Q: What was your first car?
A: A red Mustang.

Q: What’s your dream car?
A: A ’68 Camaro Super Sport.

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Expert articles
  • How to Check Your Transmission Fluid

    SAN JOSE — Most drivers know to keep an eye on their engine oil, but not everyone is so diligent about checking their transmission fluid. However, due to the important role a transmission plays in vehicle operation (as well as the substantial expense of repairing it), you should make a point of checking yours regularly.

    Checking your transmission fluid involves the same steps as checking your engine oil: Just pull out the red dipstick (as opposed to the yellow one for engine oil) and inspect it. Most importantly, check the fluid’s integrity. Transmission fluid should have a clean, pink color and a semi-sweet aroma. If it looks dirty or smells burnt, you’re past due for a change, in which case you should schedule a service appointment with your auto technician as soon as possible.

    In addition to independently checking your transmission fluid, have your transmission professionally serviced at regular intervals. Ideally, you should get a complete fluid and filter change every 40,000 miles. This simple step will add years to your transmission’s life and prevent costly damage.

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Expert video tip
  • Video: Checking Your Transmission Fluid

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: Most car owners know to keep an eye on their engine oil, but few realize the importance of checking their transmission fluid. Today we’re in San Jose with Diamond Certified Expert Contributor Alex Nunez of B & J Transmissions to learn more.

    Diamond Certified Expert Contributor, Alex Nunez: One of our recommendations at B&J Transmissions is to check your transmission fluid. A lot of people tend to forget to check their transmission fluid and they only focus on their engine oil. But the transmission fluid should be checked at least every other oil change. Another recommendation is to service your transmission. A routine checkup on your transmission every 40,000 miles is great to keep your transmission going.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • B & J Transmissions SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON B & J Transmissions
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i
B & J Transmissions : Average 9.1 out of 10 based on 275 unique customer surveys of customer satisfaction.

Jack L.

VERIFIED B & J Transmissions CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them. They know what they're doing.

I would say the amount of information they provide during the service was the best. It's expensive work that takes some time. They remove the transmission, dismantle it, and take it apart. During that time, they sent pictures of the internal parts that were being replaced, which was helpful.

Jeff N.

VERIFIED B & J Transmissions CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't bother phoning or going anywhere else.

They did an excellent job on the rebuild of the transmission. The torque convertor failed one month out of the warranty, and they took it in and fixed it at no cost.

Joe V.

VERIFIED B & J Transmissions CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were able to solve a problem that the dealership couldn't, and they showed me what they did, which was very thoughtful. They fixed a very important part of the car.

They are efficient, and they are honest.

Alex F.

VERIFIED B & J Transmissions CUSTOMER

4 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very knowledgeable and honest.

He did the job correctly.

Ana B.

VERIFIED B & J Transmissions CUSTOMER

5 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide excellent service and customer service.

They seem to care about the customers.

Carmelo G.

VERIFIED B & J Transmissions CUSTOMER

6 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should go to this shop. They have great people and great service.

The service and the quality

Ryan D.

VERIFIED B & J Transmissions CUSTOMER

7 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good mechanics.

They always have answers to your questions, and they are good guys. They fixed my car, and I didn't have any problems afterwards.

Edgar M.

VERIFIED B & J Transmissions CUSTOMER

8 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and I haven't had any issues with my transmission since.

They were quick at fixing my car, and it didn't take that long. They knew what they were doing.

Lucas S.

VERIFIED B & J Transmissions CUSTOMER

9 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful. He is very communicative. He will call you if there are any changes to the status of your vehicle. He will always check with you first before doing anything. His estimate is always within the ballpark.

The confidence of having your vehicle repaired there, if there are any issues, you can always bring it back. There are a lot of good things about that place.

Francisco T.

VERIFIED B & J Transmissions CUSTOMER

10 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, because they treated me well.

The customer service, they helped me very quickly.

Nathan E.

VERIFIED B & J Transmissions CUSTOMER

11 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, and they are very helpful.

They are responsible.

James O.

VERIFIED B & J Transmissions CUSTOMER

12 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have taken both of my vehicles there when I have had problems.

They were pretty reliable, and I have dealt with them over the past 3 or 4 years. My problem gets resolved in a timely manner.

Jessy G.

VERIFIED B & J Transmissions CUSTOMER

13 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service and good quality work

The people, the workers are social and funny.

Jesus P.

VERIFIED B & J Transmissions CUSTOMER

14 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are one of the best places to bring your car.

The quality of the work and the prices

Jorge M.

VERIFIED B & J Transmissions CUSTOMER

15 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They were professional. They did a good job.

Jose C.

VERIFIED B & J Transmissions CUSTOMER

16 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did good service for me.

They were good.

Jose C.

VERIFIED B & J Transmissions CUSTOMER

17 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, and they knew what they were doing.

They always get me in and out on time, and they get the job done right for a fair price.

Ben H.

VERIFIED B & J Transmissions CUSTOMER

18 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the work that they do.

The car was ready when they said it would be ready.

Lisa W.

VERIFIED B & J Transmissions CUSTOMER

19 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, and they are just nice people. They do a great job.

They were very honest with me. My experience with them was 100%.

Lydia G.

VERIFIED B & J Transmissions CUSTOMER

20 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is fair, and he is reasonable.

I like their service. Once I get something fixed, I don't have problems with it afterwards.

Read All 275 Survey Responses at Ratings View