Diamond Certified Company Report

Awnco Retractables

Diamond Certified Company Report

Awnco Retractables

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i

T.N.L.B.

VERIFIED Awnco Retractables CUSTOMER

1 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Leila is very informative and quick to respond. She had great information available, delivered on schedule, and provided good quality product.

I've never had a more positive experience with anyone. I loved all of it.

O.C.

VERIFIED Awnco Retractables CUSTOMER

2 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good at coming up with problem solving with certain things. It's not always a straightforward job, so Leila was creative, and she had a mind that was open to change.

I liked that she was willing to solve problems.

Aaron H.

VERIFIED Awnco Retractables CUSTOMER

3 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've referred her a few times already.

She's on top of it all. She has a good energy, and she knows her stuff.

Read All 61 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Leila Jacobsen, Owner

Awnco Retractables provides and installs a wide variety of awnings, screens, horizontal canopies, and exterior window and patio shades for residential and commercial clients. The company specializes in state-of-the-art motorized and retractable products and hardware from many industry-leading manufacturers, including Eastern Awning, Infinity Canopy and Trivantage.

Owner Leila Jacobsen, who oversees every project, says Awnco Retractables’ dedication to quality in every aspect of its work has been key to its success. “We always pay attention to details, from recommending the best product for the project to ensuring a timely, first quality installation. At the end of the day, we want our customers to know we’ve done everything in our power to make them happy and do a job we can be proud of.”

Awnco Retractables also offers free onsite design consultations and estimates to help customers select the products, colors, and fabrics that complement their architecture and meet their needs. “Our full-service approach enables us to guarantee quality results,” says Ms. Jacobsen. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Awnco Retractables

COMPANY CONTACT
Service AREA

Marin County
San Rafael
Novato
Mill Valley
San Anselmo
Larkspur
Corte Madera
Tiburon
Sausalito
Fairfax
Ross

SERVICES PERFORMED

Awnings
Exterior Window Shades
Vertical Shades

BRANDS Supported
  • Eastern Awning

  • Trivantage

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Awnco Retractables

Company Profile

Awnco Retractables provides and installs a wide variety of awnings, screens, horizontal canopies, and exterior window and patio shades for residential and commercial clients. The company specializes in state-of-the-art motorized and retractable products and hardware from many industry-leading manufacturers, including Eastern Awning, Infinity Canopy and Trivantage.

Owner Leila Jacobsen, who oversees every project, says Awnco Retractables’ dedication to quality in every aspect of its work has been key to its success. “We always pay attention to details, from recommending the best product for the project to ensuring a timely, first quality installation. At the end of the day, we want our customers to know we’ve done everything in our power to make them happy and do a job we can be proud of.”

Awnco Retractables also offers free onsite design consultations and estimates to help customers select the products, colors, and fabrics that complement their architecture and meet their needs. “Our full-service approach enables us to guarantee quality results,” says Ms. Jacobsen. 

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Company Philosophy

"Our goal is simple: provide high-quality awning and shade products and make sure our customers are completely satisfied with the work they receive. We design every product with architecture in mind to enhance the beauty and comfort of the customer's home."

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Comparative Summary

Maintaining customer satisfaction is vital for any company, but it’s even more important for awning and window shade companies that have earned the prestigious Diamond Certified award. For Awnco Retractables, the key to achieving and maintaining high levels of customer satisfaction is simple: make sure every step of every job adheres to both industry standards and the personal standards of owner Leila Jacobsen. “I’m involved in every aspect of the business, from hand-selecting the products we carry to visiting each jobsite,” she says. “No job is complete until I’m satisfied.”

Awnco Retractables has been providing and installing awnings, screens, and exterior window shades for residential and commercial clients throughout Marin County since 1994. The company specializes in state-of-the-art motorized and retractable products and hardware made by industry-leading manufacturers like Trivantage and Eastern Awning. It also offers free design consultations to help customers choose the right products, fabrics, and colors to meet their needs.

Unlike awning and window shade companies that limit their interactions with customers to the installation process, Awnco Retractables offers prompt and responsive customer service both during and after the installation. “Because of the quality and consistency of our service, it’s rare that we see any issues, but if a problem does arise, we’ll be there to take care of it within 24 hours,” says Ms. Jacobsen. “Our customers know we’ll do everything in our power to make them happy.”

Another distinguishing attribute of Awnco Retractables is its ability to offer custom solutions to unusual situations. “Our service isn’t limited to specific sizes or styles,” explains Ms. Jacobsen. “If a customer has a hard-to-fit window or irregular section of their home, we’ll utilize our in-house sewing shop to tailor a product that accommodates their needs.”

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Industry Info

If you have fixed or retractable window awnings, regular maintenance is the key to long-term effectiveness. It may sound obvious, but the best thing you can do for your awnings is keep them clean. “If you don’t regularly clean awnings, dirt can become embedded in the fabric and cause mold and mildew issues,” explains Leila Jacobsen, owner of Awnco Retractables in San Rafael.

To clean an awning, brush off any loose dirt before applying a cleaning agent, which can be anything from a mild detergent to a vinegar or ammonia solution. Apply this solution with a sponge or soft bristle brush, and be extra careful around any hand-stitched sections. “The stitch line sits on top of the fabric, so you need to be gentle when cleaning over it to prevent it from breaking,” cautions Ms. Jacobsen.

Before rinsing the awning, allow the cleaning solution to soak in the fabric for several minutes. A thorough rinsing is important for removing all the solution, although using a pressure washer is discouraged, as it can be too harsh on the fabric. Finally, allow the awning to air dry.

Besides implementing correct cleaning procedures, Ms. Jacobsen emphasizes regularity as the key to maximizing the lifespan of your awning. “If you can keep a steady cleaning routine, your awnings are going to last a lot longer,” she says. “I recommend cleaning them monthly—that way, dirt won’t accumulate and the beauty of the awnings won’t be compromised.”

Window shades: interior vs. exterior
Many homeowners install window shades because they want to block out sunlight and keep certain rooms cooler on hot days, but how do you know which style to install? According to Ms. Jacobsen, the benefits of exterior shades make them a better choice, even if they constitute a larger initial investment. “One of the biggest benefits of exterior window shades is their superior insulation,” she says. “The heat generated by sunlight gets amplified through window glass, but an exterior shade creates a barrier between the sunlight and glass to keep the room significantly cooler.”

Besides protecting windows from sunlight, exterior shades help keep windows cleaner, which reduces maintenance and provides a clearer view. Additionally, exterior shades can be used to improve your home aesthetically by accenting its colors.

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Frequently Asked Questions

Q: What types of products do you offer?

A: The main products we carry and install are fixed awnings, retractable awnings and exterior window shades. Our owner, Leila Jacobsen, personally chooses the highest quality products available on the market.

Q: Which do I need, an awning or a window shade?

A: If you have a deck, we recommend installing a retractable awning because it will provide shade for both your deck and house. However, if you’re just trying to add some shade to your home so your interior furniture doesn’t get bleached, a window shade might be a better choice—it’s less expensive and will better withstand the weather.

Q: How soon can you install my awning after I purchase it?

A: After we conduct an onsite visit and determine the right products for your specific situation, we’ll send you a proposal and make an appointment to return for the installation. Generally, it takes about 30 days to go from a signed proposal to installation.

Q: Can you help me pick a color for my window shades?

A: Certainly. There are many factors that go into choosing the right color, and we can guide you through that process. For example, if you have a particularly dark room, we might recommend a light color to improve the lighting. Also, exterior considerations like the close proximity of messy trees can influence color choice.

Q: Will my shades withstand the weather?

A: Yes, our exterior shades are heavy-duty. The mesh we use to manufacture them is top quality, so it won’t stretch and warp with temperature fluctuations.

Q: Can you help me set up a system of remote controlled window shades?

A: Yes, we can set up a system that allows you to operate up to 16 window shades with the touch of a button, either individually or altogether.

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SELECTED PHOTOS FROM Awnco Retractables

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Leila Jacobsen

Expert CONTRIBUTOR PROFILE
  • Leila Jacobsen is owner of Awnco Retractables, a Diamond Certified company. She can be reached at (415) 754-3986 or by email.

Leila Jacobsen: Full Sail

By James Florence, Diamond Certified Resource Reporter

SAN RAFAEL – Before she was manufacturing custom awnings for homes and buildings, Leila Jacobsen was employing her tailoring skills in another capacity—one that was inspired by her fondness for sailing. However, she never expected that her niche operation would eventually bring her halfway around the world. “When I was in my mid-20s, I decided to sail around the South Pacific,” she remembers. “After returning to the States, I moved to Seattle and opened a marine canvas business, fabricating custom products for sailboats.” The quality of Leila’s work was so impressive that she began to receive international attention, particularly from one country in the southeastern hemisphere. “In pursuit of fresh technological innovation, New Zealand had recently opened an entrepreneurial category for citizenship, and I was one of the first to receive a formal invitation,” she explains. “So, I sailed to New Zealand and lived there for four years, right by the ocean. It was a really good time in my life.”

After her international stint, Leila returned to the United States and settled in San Rafael, where she added awnings and window shades to her professional repertoire and eventually founded Awnco Retractables. Despite this shift in focus, her love of sailing hasn’t diminished in the least. “It’s still one of my favorite pastimes,” she says. “As busy as my career keeps me, I always try to make time for sailing.”

As a one-woman show, Leila handles everything from manufacturing awnings to dealing with customers, but she says it’s the artistic side of the work that she enjoys most of all. “I feel very blessed that I’m able to make a living doing art. There’s a lot of room for creativity with awnings, and I enjoy making my customers happy by improving their homes both functionally and aesthetically.”

Outside of work, Leila spends the bulk of her time with her two children, Dane (10) and Danica (6). In addition to sailing around the coast, the family enjoys activities such as painting, playing music and gardening. “I want my kids to have an artistic and adventurous life,” says Leila, “so I try to give them every opportunity to cultivate those areas.”

In her life and career, Leila believes having a positive mindset is crucial for overcoming obstacles. “I personally try to live my life without negativity or worry, which isn’t always easy,” she says. “I want to keep a positive outlook, embrace challenges and take risks without letting fear get in my way.”

Ask Me Anything!

Q: Are you a dog person or a cat person?
A: I like both, but I have a cat, so I’m probably more of a cat person.

Q: If you were doing karaoke, what song would you sing?
A: “Rolling in the Deep” by Adele.

Q: What insect best characterizes you?
A: The bee—they’re hard workers and they function well as a team.

Q: Reality TV or documentaries?
A: Documentaries.

Q: What do you like to do on a rainy day?
A: Have a cup of tea and play the piano.

Q: What’s your favorite restaurant?
A: Lotus Cuisine of India in San Rafael.

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Expert articles
  • How to Properly Maintain Window Awnings

    SAN RAFAEL — When it comes to window awnings, regular maintenance is crucial for keeping them looking and performing their best. Awning maintenance mainly consists of routine cleaning, which prevents dirt from becoming embedded in the fabric. In addition to regularity, however, it’s important to use correct procedures when cleaning an awning.

    After brushing off any loose dirt, apply a cleaning agent, which can range from a mild detergent or dish soap to a solution of vinegar or ammonia. Apply the solution with a sponge or soft bristle brush. If there are a lot of stains, add a little bleach or ammonia to the solution—it won’t hurt the acrylic fabric.

    When cleaning an awning, it’s important to be careful of the stitch line, which sits on top of the fabric. The threading can break if you scrub it too vigorously, so either scrub gently or go around it.

    After scrubbing, allow the cleaning solution to sit and soak in the fabric for several minutes before rinsing. While a thorough rinsing is important, using a pressure washer is discouraged because it can be too harsh on the fabric. After cleaning, allow the awning to air dry completely before returning it to its place.

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  • Cleaning Your Sunbrella® Items

    SAN ANSELMO — If you own awnings, outdoor cushions or covers made by Sunbrella®, it’s a good idea to clean them following summer use. Fortunately, this is easy to do—just follow this basic procedure:

    1. Brush off loose dirt.
    2. Apply a solution of 1/4 cup of dishwashing liquid to 1 gallon of water.
    3. Use a soft bristle brush to gently scrub the fabric.
    4. Allow the solution to sit and soak into the fabric.
    5. Rinse thoroughly to remove all soap residue.
    6. Air dry.

    While this basic procedure will take care of bird droppings and other mild stains, in the case of heavy stains like tree sap, use the following procedure:

    1. Apply cornstarch to the stained area, which will act as an absorbent.
    2. Use a straight edge to scrape off the excess.
    3. Finish using the above cleaning procedure.

    In all cases, use caution when scrubbing your fabric product, as the color can be rubbed off. Also, it’s best to avoid brushing the stitching; since it sits on top of the fabric, over-vigorous scrubbing could cause it to break.

     

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Expert video tip
  • Video: Caring for your Awning

    Complete Video Transcription:

    SAN RAFAEL —  Host, Sarah Rutan: If you have an awning on your home or business, its important to know how to properly care for and maintain it. Today we’re in San Rafael with Diamond Certified Expert Contributor Leila Jacobsen of Awnco Retractables to learn more.

    Diamond Certified Expert Contributor, Leila Jacobsen: When you are cleaning your umbrella awning you want to be careful of the threads. They stand proud of the fabric and if you scrub at them, they are going to break. So you would go gently or just go around them. Use a soft brush; use a mild soap, Dawn dish soap is preferred. If you’ve got a lot of stains, throw in a little bit of bleach or ammonia into the water; it doesn’t hurt an acrylic fabric. You can then scrub the fabric, let it air dry completely before you put your awning away. Your awning will last so much longer if you periodically keep the awning clean.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Awnco Retractables WEBSITE AND EXTERNAL FEED
  • Awnco Retractables SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.awnco.com
Diamond Certified RATINGS ON Awnco Retractables
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i
Awnco Retractables : Average 9.5 out of 10 based on 61 unique customer surveys of customer satisfaction.

T.N.L.B.

VERIFIED Awnco Retractables CUSTOMER

1 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Leila is very informative and quick to respond. She had great information available, delivered on schedule, and provided good quality product.

I've never had a more positive experience with anyone. I loved all of it.

O.C.

VERIFIED Awnco Retractables CUSTOMER

2 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good at coming up with problem solving with certain things. It's not always a straightforward job, so Leila was creative, and she had a mind that was open to change.

I liked that she was willing to solve problems.

Aaron H.

VERIFIED Awnco Retractables CUSTOMER

3 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've referred her a few times already.

She's on top of it all. She has a good energy, and she knows her stuff.

P.L.

VERIFIED Awnco Retractables CUSTOMER

4 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

We love what they did for us. Leila is very good. They make high quality product and user friendly product. We have a cafe in Larkspur we kept having issues with and they came up with an amazing solution for it. They also did a solution for our home.

How effective the product is

Rhoda S.

VERIFIED Awnco Retractables CUSTOMER

5 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent business, customer service and products

Quality of workmanship

Bill F.

VERIFIED Awnco Retractables CUSTOMER

6 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great way to add a room to a house.

Not at this time

Bob H.

VERIFIED Awnco Retractables CUSTOMER

7 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very dependable and communicative concerning the entire process.

Nothing specific, just what I mentioned in the last statement I made.

Gary C.

VERIFIED Awnco Retractables CUSTOMER

8 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

They are an outstanding company and explained in full detail the entire process as the work was being done.

Mike D.

VERIFIED Awnco Retractables CUSTOMER

9 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality product and installation, worth the amount you pay for the service.

Great ownership

Ray D.

VERIFIED Awnco Retractables CUSTOMER

10 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable and professional.

They really knew what was needed to fix my particular problem and enhance the area. They always met my needs and resolved any problems that came up.

Gavin G.

VERIFIED Awnco Retractables CUSTOMER

11 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Superlative

The customer service and problem solving skills were great. They came back one time just because they weren't satisfied with the way the job came out. I was satisfied, but they wanted to make some corrections. They were just great.

C.A.

VERIFIED Awnco Retractables CUSTOMER

12 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their appearance, and it looks good. It is clean and neat. They were prompt and courteous.

It keeps the sun out of our eyes.

K.N.T.C.

VERIFIED Awnco Retractables CUSTOMER

13 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

The person who installed the window shades seemed very personable and was a nice person.

V.C.

VERIFIED Awnco Retractables CUSTOMER

14 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came when they said they would and they did what they said they would do. How can I not be happy?

I liked their punctuality.

Dave A.

VERIFIED Awnco Retractables CUSTOMER

15 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, timely, and competent. I've always been happy with the work that they've done.

They do the work as promised, and they finish the job on time.

Don P.

VERIFIED Awnco Retractables CUSTOMER

16 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Leila is personable. She does wonderful work, she's very conscientious, and her prices are reasonable.

I liked her intended service and the quality of her work. We wanted exterior solar shades, so I investigated, and she was the name that came up. Everything has been perfect.

Eddie G.

VERIFIED Awnco Retractables CUSTOMER

17 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful with the whole process. They were thorough with the installation. They knew what they were doing and made good suggestions.

I really liked their customer service. They seemed to create a personal experience with me about our window shades.

Jay L.

VERIFIED Awnco Retractables CUSTOMER

18 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Leila is a gem. I plan on using them again, because she's so great.

It was a comprehensive service and very thorough. She helped me through all of the logistics and handled everything beautifully. She installed a beautiful awning.

Larry M.

VERIFIED Awnco Retractables CUSTOMER

19 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I gave them a '10', so I'd recommend them.

I liked their personalized service. They spent a lot of effort trying to solve our problem.

Miranda H.

VERIFIED Awnco Retractables CUSTOMER

20 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go for it.

The service, they were very helpful.

Read All 61 Survey Responses at Ratings View