Diamond Certified Company Report

Autotrend Diagnostics

Diamond Certified Company Report

Autotrend Diagnostics

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i

Kirk J.

VERIFIED Autotrend Diagnostics CUSTOMER

1 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys know their stuff, they are efficient, and I don't get the feeling that they are piling on unnecessary repairs. It's a straight-arrow operation. They give you options for your car and do good quality work. They seem to be able to handle anything I throw at them.

They really know their stuff. Nothing surprises them.

Jodee S.

VERIFIED Autotrend Diagnostics CUSTOMER

2 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and do good work.

They were honest and upfront about what my car needed.

Michael W.

VERIFIED Autotrend Diagnostics CUSTOMER

3 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, upfront, and very good about what they do.

I liked Dave's personal attention, and that they are very honest. They show you the parts you need and are very straightforward about what they do.

Read All 300 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dave Kusa, Owner

Established in 1989, Autotrend Diagnostics is a Campbell-based, California AAA-approved auto repair facility that provides general maintenance services for foreign and domestic vehicles, including heating and air conditioning systems, engines, emissions, fuel injection, transmissions and tune-ups.

Dave Kusa, a Bay Area resident for more than 30 years, assumed ownership of the company in 2001, two years after he began working at the shop. Mr. Kusa has been involved in the auto repair industry for more than 20 years, and he holds two degrees in automotive technology from De Anza College in Cupertino. Today, he runs Autotrend Diagnostics alongside his wife, Judy, and daughters, Katie and Kristi.

Mr. Kusa and his technicians regularly attend training seminars to update their knowledge and abilities in the ever-advancing field of automotive repair and service. This diligent professionalism allows Autotrend Diagnostics to back all its ASE Certified repairs with a 36-month/36,000 mile written warranty on parts and labor.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Autotrend Diagnostics

Locations

Santa Clara County
San Jose
Sunnyvale
Santa Clara
Mountain View
Milpitas
Palo Alto
Cupertino
Gilroy
Campbell

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SERVICES PERFORMED

A/C
Brakes
Diagnoses
Engines
Fuel Injection
Periodic Service
Struts
Shocks
Timing Belts
Transmissions
Tune-Ups

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Autotrend Diagnostics

Company Profile

Established in 1989, Autotrend Diagnostics is a Campbell-based, California AAA-approved auto repair facility that provides general maintenance services for foreign and domestic vehicles, including heating and air conditioning systems, engines, emissions, fuel injection, transmissions and tune-ups.

Dave Kusa, a Bay Area resident for more than 30 years, assumed ownership of the company in 2001, two years after he began working at the shop. Mr. Kusa has been involved in the auto repair industry for more than 20 years, and he holds two degrees in automotive technology from De Anza College in Cupertino. Today, he runs Autotrend Diagnostics alongside his wife, Judy, and daughters, Katie and Kristi.

Mr. Kusa and his technicians regularly attend training seminars to update their knowledge and abilities in the ever-advancing field of automotive repair and service. This diligent professionalism allows Autotrend Diagnostics to back all its ASE Certified repairs with a 36-month/36,000 mile written warranty on parts and labor.

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Company Philosophy

"Our success is based on a combination of excellent workmanship, attention to detail, and courteous and professional service. For us, the bottom line is customer satisfaction, so we work hard to combine those three elements into a positive experience for each person who brings their car to our shop."

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Comparative Summary

When you work with Campbell-based auto repair shop Autotrend Diagnostics, “you work with me,” says owner Dave Kusa. For customers, that means a direct line to a decision-maker who can immediately address concerns.

In addition to providing general maintenance services for foreign and domestic vehicles, Autotrend Diagnostics embraces a preventative approach to auto repair. Its philosophy is to educate customers on techniques that, over the life of their car, could save thousands of dollars in repair costs.

Autotrend Diagnostics’ technicians are trained by Mr. Kusa to uphold his high standards of honest and ethical behavior. Mr. Kusa believes his shop’s credentials–whether it’s the certifications it carries, the expertise of its employees or its state-of-the-art equipment–are “head and shoulders” above others. Whether customers’ vehicles need repairs or just scheduled maintenance, Mr. Kusa says Autotrend Diagnostics strives to return them to the road by offering quality service, integrity and fair pricing.

Customer service is a top priority for the company. It provides a shuttle service for those who need access to homes and offices in the area. It also conducts a satisfaction survey following each job, checking to ensure repairs are holding up and identifying areas for improvement.

Autotrend Diagnostics offers what Mr. Kusa calls “one of the best warranties in the business”–a 24-month/24,000 mile written warranty on parts and labor for all ASE-certified repairs. Additionally, the company’s employees participate in at least six training sessions a year to stay current on the evolving technologies of automotive repair and service.

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Industry Info

In spite of those who suggest otherwise, your car repair shop probably isn’t trying to take advantage of you. Most people don’t have an intimate knowledge of the inner workings of their car, so when they bring it in for repair, they feel vulnerable. It’s difficult to determine when you’re being taken advantage of when there’s such a wide gap of knowledge between parties.

Some repair shops may prey on their customers’ lack of car knowledge, but Dave Kusa, owner of Autotrend Diagnostics in Campbell, believes the problem of unscrupulous mechanics is much less widespread than people imagine. “I’m sure it happens, but I don’t think it happens nearly as often as it’s portrayed,” he says. “My overall impression is that our industry works very hard to keep up with the latest changes in vehicles, stay ahead of the curve, and provide quality customer service to better its image.”

Mr. Kusa advises customers to “do their homework” before entrusting their car to a particular repair shop. Referrals from friends or neighbors are a good guide. If you can, talk to someone who already has a trusting relationship with a particular shop—then mention that person’s name when you bring in your car.

Mr. Kusa also recommends visiting a shop and studying its condition. “If it’s messy and greasy, that may be an indicator of trouble,” he says. “If it’s clean, organized and well-lit, and if you’re not worried about stepping on the floor, it means the company takes pride in its appearance and its work.”

Mr. Kusa believes the auto repair industry hurts its own cause by using overly technical jargon when talking to customers. “We need to learn how to convey information clearly, so consumers can understand and grasp what’s happening and why it needs to be done,” he says.”That’s a hard skill to learn—but we need to learn it.”

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Frequently Asked Questions

Q: Can you quote a price for a repair over the phone?

A: Not usually. Those questions are very difficult when the car isn’t here at the shop, because we don’t have the specific information we need to give an accurate estimate.

Q: Can you service my vehicle in a single day?

A: Usually, yes. But until we have the vehicle in the shop, we can’t say for sure.

Q: Do you offer a warranty?

A: Yes, we have a two-year/24,000 mile warranty on parts and labor for all repairs.

Q: Can I get a ride to and from my home or office?

A: Yes, assuming you’re in the area.

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SELECTED PHOTOS FROM Autotrend Diagnostics

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dave Kusa

Expert CONTRIBUTOR PROFILE
  • Dave Kusa is owner of Autotrend Diagnostics, a Diamond Certified company since 2003. He can be reached at (408) 866-5140 or by email.

Dave Kusa: Putting it All Together

By James Florence, Diamond Certified Resource Reporter

CAMPBELL – While Dave Kusa’s mechanical skills became apparent at a young age, it wasn’t until later that they’d find their application in the professional realm. “When I was a kid, my mom told me I should find a job where I could take things apart and put them back together, because I was pretty good at that,” he remembers. “I’ve always liked cars, so after high school it just made sense for me to get into automotive repair.”

After graduating from De Anza College in Cupertino with a degree in automotive technology, Dave worked as a technician at shops in Santa Clara and Sunnyvale before being hired at Autotrend Diagnostics, where within a few short years he assumed ownership. Today, Dave says his favorite part of his job is interacting with customers. “I really enjoy talking to and forming relationships with my customers, in addition to getting them back on the road in safe, reliable cars.”

A lifetime resident of the Bay Area, Dave says the characteristic attributes of the local setting are ideal for someone with his active interests. “The climate here is fantastic and allows me to pursue outdoor activities like cycling all year round.” Dave also enjoys going on camping trips with his wife, Judy, and their two daughters, Katie and Kristi. “We love the outdoors. We have a travel trailer that we hook up a few times a year and take out to the coast or up into the Santa Cruz mountains.”

In his professional career, Dave adheres to the maxim “adapt or become obsolete” while simultaneously embracing the age-old tenets of customer service. “Technology changes very rapidly in this industry, so it’s vital for a quality auto shop to stay ahead of the curve,” he says. “However, while we make it a point to keep up-to-date with technology, we’re equally focused on maintaining relationships with our customers and making sure they feel well taken care of.”

When asked the first thing he’d do if he could retire tomorrow, Dave says he’d hitch up his trailer and embark on an extended road trip. “I would probably do more traveling on a national scale. There are a lot of great places in America that I would love to take the time to visit.”

Ask Me Anything!

Q: What was your first car?
A: A 1980 Plymouth Champ, which was pretty much the Plymouth version of the Dodge Colt.

Q: The Beatles or the Rolling Stones?
A: The Beatles.

Q: Have you ever had a conversation with a famous person?
A: I met Evel Knievel when I did some work on his Aston Martin.

Q: Ever read a book more than once?
A: “Dune” by Frank Herbert.

Q: If you could transport yourself to any fictional world, what would you choose?
A: Rigel VII, the vacation planet from “Star Trek.”

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Expert articles
  • The Importance of an Accurate Vehicle Diagnosis

    CAMPBELL — If the “check engine” light on your vehicle’s dashboard is illuminated, you should get a diagnosis as soon as possible to avoid a major issue. However, few vehicle owners realize that not all diagnoses are alike.

    In recent years, some auto repair and parts supply chain stores have offered to diagnose “check engine” lights for free, using a scanner to obtain a code that indicates the issue. In most cases, these companies will offer to repair the issue or sell you a replacement part.

    Another popular option is to go the DIY route. Basic hand-held diagnostic scanners can be purchased for under $50, and once you obtain the correct diagnostic code, you can perform a Web search to determine the likely cause and learn how to remedy the issue.

    However, all the aforementioned examples are problematic because they rely on a basic scan for a final diagnosis. In reality, this is only the first step of a more in-depth process. It’s not conclusive, so paying for major repairs based on a scan code is a gamble at best.

    To ensure both an accurate diagnosis and a correct repair, you should take your vehicle to a reputable, industry-certified repair shop. Since an accurate diagnosis requires sophisticated, often manufacturer-specific equipment, it’s important to find a shop that possesses these tools. Furthermore, a certified shop’s verifiable knowledge will enable its technicians to get to the root of the problem.

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Expert video tip
  • Video: Understanding Your Check Engine Light

    Complete Video Transcription:

    CAMPBELL — Host, Sarah Rutan: If there is a problem with your vehicle, there is one way you can check it out before bringing it to a shop. Today we’re in Campbell with Diamond Certified Expert Contributor, David Kusa of Autotrend Diagnostics to learn more.

    Diamond Certified Expert Contributor, David Kusa: I will often get a phone call concerning a check engine light or service engine soon warning light being on in a vehicle. This indicates that the on board computer system is recognizing some sort of problem and will keep a diagnostic code in its memory. You as a vehicle owner could extract that diagnostic code with a small hand held inexpensive scanner and use that information in Google or internet sites to find out what the code means and some potential repairs that would possibly cause that code to be setting. The also – we’ve seen some chain stores or auto supply stores offer a free check engine light diagnosis by doing just that, extracting the diagnostic code and then either recommending repair based on only that information or maybe selling a part based on that information.

    The diagnostic code is only the first step in the process. And while – one example would be a P0420 code, which would indicate a catalytic converter is inefficient – it may be tempting to just replace the catalytic converter based on the information online or recommendation from the chain store or chain auto part store. But I would encourage you to not do that because there may be some underlying issues that are inducing that failure and you replace a very expensive catalytic converter and then a few months or year later, the warning light is back on with the same code and the catalytic converter needing to be replaced again. There are other situations that would potentially cause the catalytic converter to fail.

    So, I would encourage that before making a decision based on only the diagnostic code, to having an accurate diagnosis by a professional, trained service technician at a certified shop to determine if there are any other underlying causes that would potentially make that failure occur so we can prevent from making very expensive repairs on inaccurate information.

    Host, Sarah Rutan: For more information from local, top-rated companies visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Autotrend Diagnostics WEBSITE AND EXTERNAL FEED
  • Autotrend Diagnostics SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Autotrend Diagnostics
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i
Autotrend Diagnostics : Average 9.4 out of 10 based on 300 unique customer surveys of customer satisfaction.

Kirk J.

VERIFIED Autotrend Diagnostics CUSTOMER

1 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys know their stuff, they are efficient, and I don't get the feeling that they are piling on unnecessary repairs. It's a straight-arrow operation. They give you options for your car and do good quality work. They seem to be able to handle anything I throw at them.

They really know their stuff. Nothing surprises them.

Jodee S.

VERIFIED Autotrend Diagnostics CUSTOMER

2 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and do good work.

They were honest and upfront about what my car needed.

Michael W.

VERIFIED Autotrend Diagnostics CUSTOMER

3 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, upfront, and very good about what they do.

I liked Dave's personal attention, and that they are very honest. They show you the parts you need and are very straightforward about what they do.

Judy H.

VERIFIED Autotrend Diagnostics CUSTOMER

4 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy, very fair, and they explained things to me very well.

I liked their trustworthiness and communication.

Rob V.

VERIFIED Autotrend Diagnostics CUSTOMER

5 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

Timeliness

Marty R.

VERIFIED Autotrend Diagnostics CUSTOMER

6 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

We are moving at least 30 miles away from them and still plan to use them. They are the only place we use for our cars. I highly recommend them to others all the time. It's a place you can send your wife or daughter to and they will be totally honest about what the car needs.

The shop is immaculate and they do good work. It's a really great shop.

Jim T.

VERIFIED Autotrend Diagnostics CUSTOMER

7 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great work, fair price, on time

I would say the quality, that's what you really want the focus to be on in auto repair.

Chris B.

VERIFIED Autotrend Diagnostics CUSTOMER

8 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

You will be treated fairly there.

They seemed competent.

Nels A.

VERIFIED Autotrend Diagnostics CUSTOMER

9 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work.

I like Dave, the owner. He is always really honest. The best thing is that they are a shop with integrity. They're always open and willing to answer my questions and show me things if I want to try fixing something myself. And we get a decent bang for our buck in terms of price.

Aldona S.

VERIFIED Autotrend Diagnostics CUSTOMER

10 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt that I was treated fairly and honestly. I didn't feel like I got the typical auto-shop experience where they pull the wool over my eyes. I was treated with dignity there.

I felt like I got a fair and honest price.

Bob J.

VERIFIED Autotrend Diagnostics CUSTOMER

11 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a try. He is very knowledgeable, reliable, and trustworthy.

Dave is knowledgeable. I have had him do a number of things on my car and he was capable of doing them all.

Jerry B.

VERIFIED Autotrend Diagnostics CUSTOMER

12 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I found them to be very professional and they committed to the schedule.

I thought they were very knowledgeable and they keep a clean shop.

Terry G.

VERIFIED Autotrend Diagnostics CUSTOMER

13 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fair, honest, and they do quality work.

I like that I can call up Dave and have an honest discussion about my car.

Dave H.

VERIFIED Autotrend Diagnostics CUSTOMER

14 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is spot on and they are timely with their quotes.

I liked the quality of their work, and their customer service was super. Dave was really great. I had a positive experience.

Charles B.

VERIFIED Autotrend Diagnostics CUSTOMER

15 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

You will receive the service you expect. It's easy to make an appointment and you can usually get one in a short period of time.

I liked the ease of making appointments.

Betsy B.

VERIFIED Autotrend Diagnostics CUSTOMER

16 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and reliable. I have been using the shop for over ten years and as a single woman I feel comfortable there. I can have an honest, educated conversation without being belittled or cheated. Dave explains everything and gives me options so that I can choose the best option for my car.

I feel confident that I won't be taken advantage of when I take my car there.

Mike S.

VERIFIED Autotrend Diagnostics CUSTOMER

17 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work speaks for itself, the owner has deep integrity and he is genuine. What you see is what you get.

I have to say I like their convenience, quite honestly. They're close to my house.

Florence S.

VERIFIED Autotrend Diagnostics CUSTOMER

18 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are thorough, competent, and trustworthy.

I liked their competence and thoroughness.

Jamie P.

VERIFIED Autotrend Diagnostics CUSTOMER

19 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were helpful, quick, and less expensive than expected. For someone who is unfamiliar with automobiles, it was great to find a knowledgeable mechanic who explained things without talking down at me.

I like that they have after-hours drop-off. It makes everything very convenient.

Alan I.

VERIFIED Autotrend Diagnostics CUSTOMER

20 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

David was very nice to begin with, and he's very good. My husband really trusts him 110%.

It's close to where we live, and my husband likes that it's Diamond Certified. David is really nice.

Read All 300 Survey Responses at Ratings View