Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Automotive Service & Repair Inc., the key to keeping customers happy is simple: provide them with exactly what they want for a fair price. “Our negotiations are 100 percent accurate—whatever we agree on with our customers is what they get,” says owner Christopher La. “We’ve built a reputation for providing outstanding service at a reasonable cost, and we’re able to maintain that reputation by making sure every customer is satisfied when they leave our shop.”

Automotive Service & Repair has been repairing and maintaining all types of domestic and foreign vehicles at its Newark facility since 2009. The company uses original equipment manufacturer (OEM) parts to work on everything from brakes and wheels to engines and transmissions, and its technicians have special expertise with diagnosing and troubleshooting complex vehicle issues that other shops aren’t equipped to handle.

Unlike less experienced auto repair shops that use outdated equipment in an effort to reduce their operating costs, Automotive Service & Repair invests in top-of-the-line machinery so it can ensure the best possible results. “Quality equipment and parts are very important to us,” affirms Mr. La. “For example, we have a 100-brake plate machine that we bought from a dealership, and we’re constantly staying on top of industry advancements and dealership auctions so we can provide our customers with the best possible repairs.”

Another distinguishing characteristic of Automotive Service & Repair is its dedication to quality control throughout every phase of the auto repair process, which Mr. La says is important for the company’s longevity. “We’re not a factory—we focus on one car at a time and make sure each repair is done as perfectly as possible. At the end of the day, our goal is to represent longevity and integrity in every aspect of our work.”

Regularly check your vehicle’s fluids to make sure it’s running at top performance.

Even if your car is newer and running well, it’s still a good idea to check your fluids regularly. In particular, you should focus on the three most vital fluids in your vehicle: the transmission fluid, the coolant and the oil. The other fluids are also important, but they won’t leave you stranded if you run out.

To check your oil, open the vehicle hood (make sure it’s cool) and locate the oil dipstick. Pull it out and wipe it off on a clean rag or paper towel. Insert the dipstick all the way back into the pipe and pull it out again. Note where the oil level reaches and if it’s clean or has debris in it. The oil level should reach above the “add” line but below the “full” line. The oil may be dark, but it shouldn’t have debris in it. Rub a little oil between your fingers—if it leaves a dirty mark, it may need to be changed.

You can check your transmission fluid by using a similar method. The dipstick will tell you if the fluid level is within the acceptable range. Transmission fluid needs to be changed much less often than motor oil (some manufacturers say you can go 100,000 miles between changes), but if you check your fluid and it appears dark, burned or grainy, call a mechanic.

If you want to check your coolant levels, make sure your vehicle’s engine is cool or you risk being sprayed with scalding water. You can usually view coolant levels through the side of the coolant compartment. If the liquid doesn’t reach the “full” line, add more antifreeze. Some coolants require you to add water while others are premixed, so read the directions carefully. Only add plain water to your radiator in an emergency, and never add coolant to a hot engine.

Q: Do I need to make an appointment or can I just drop in?
A: To ensure quality service, we recommend calling for an appointment. We’re usually very busy, and we want to spend at least 10 or 15 minutes with you so we can explain your car issues and help you save time and money.

Q: Are your technicians qualified to work on my car?
A: Absolutely. All of our technicians have five to 10 years of industry experience, and we provide them with ongoing training so they can stay up-to-date on the latest technology.

Q: What should I do if my “check engine” light comes on?
A: If your ‘check engine’ light comes on, schedule an appointment to bring in your car as soon as possible. We’ll run a diagnostic test to determine the problem.

Q: What kinds of auto parts do you use?
A: We use original equipment manufacturer (OEM) parts whenever possible.

Q: Can you give me a ride while my car is being worked on?
A: Yes, we can arrange for transportation to and from our shop if necessary. Just tell us where you need to go and we’ll help you get there.