Diamond Certified Company Report

Automotive Service & Repair Inc.

Diamond Certified Company Report

Automotive Service & Repair Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Liam P.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are quick and easy. They are pretty straightforward.

They were pretty upfront, quoted me the cost, and that was exactly what is was.

Kylene

VERIFIED Automotive Service & Repair Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service and good quality of work

They were willing to accommodate me. They explained everything and had fair prices.

Michael C.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

3 of 100

Quality 8
8 10
Loyalty Yes
CRITIQUE

There are two people there when you check in. I have gone in about three or four times now. Giovanni is good, the name of the guy that isn't is Louie I believe. I went in and they hooked my vehicle up to a diagnostic machine, which is a $99 fee if you don't end up having the work done by them. He came back to me and said that I needed a new motor and some other things. He gave me the price for that and then charged me $99 for the diagnostic fee. I challenged him and said that I shouldn't have to pay that. He said that he would give me the "AAA" discount. When I went in to pick it up, I spoke to Giovanni who said, "No, we don't charge the fee if you have the work done here".

They know their vehicles. I have taken in trucks, SUV's, and cars. They are also open on Saturdays. They have a very clean operation. It is well organized and has the appearance of a dealership.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Christopher La, Owner

Automotive Service & Repair Inc. provides a wide range of repair and maintenance services for all types of domestic and foreign vehicles at its Newark facility. The company uses original equipment manufacturer (OEM) parts to work on everything from wheels and brakes to transmissions and engines, and it also has special expertise with diagnosing and troubleshooting complicated vehicle issues.

“Our company mission is to provide every customer, friend, family, and staff member with the highest level of gratitude and respect, one handshake at a time,” says owner Christopher La. “To ensure quality service, please call for an appointment. We are normally very busy and we want to spend a minimum of 10 to 15 minutes with every customer so we can show the reasons for their car issues, which helps save time and money. We have built and maintained a reputation for outstanding service at a reasonable cost. Our mission is to never have an unsatisfied customer!”

Automotive Service & Repair provides all automotive repairs at a fair price to ensure its customers leave happy. “All of our technicians are provided with ongoing training, as our field is constantly changing with new technology,” adds Mr. La. “We are the dealership alternative. Transportation to and from the shop is also extended to our customers if needed.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Automotive Service & Repair Inc.

COMPANY CONTACT
Locations

the Bay Area

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SERVICES PERFORMED

Auto Repair and Maintenance
Including Computerized Engine Diagnostics
Timing Belts
Emission Repairs
Transmissions
Brakes
Cooling Systems
Exhaust and Muffler Repairs/Replacement
Electrical Wiring
Tune-ups
“Check Engine” Light Diagnostics
Tires
Oil Changes

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Automotive Service & Repair Inc.

Automotive Service & Repair fixed this Chevrolet truck.

Company Profile

Automotive Service & Repair Inc. provides a wide range of repair and maintenance services for all types of domestic and foreign vehicles at its Newark facility. The company uses original equipment manufacturer (OEM) parts to work on everything from wheels and brakes to transmissions and engines, and it also has special expertise with diagnosing and troubleshooting complicated vehicle issues.

“Our company mission is to provide every customer, friend, family, and staff member with the highest level of gratitude and respect, one handshake at a time,” says owner Christopher La. “To ensure quality service, please call for an appointment. We are normally very busy and we want to spend a minimum of 10 to 15 minutes with every customer so we can show the reasons for their car issues, which helps save time and money. We have built and maintained a reputation for outstanding service at a reasonable cost. Our mission is to never have an unsatisfied customer!”

Automotive Service & Repair provides all automotive repairs at a fair price to ensure its customers leave happy. “All of our technicians are provided with ongoing training, as our field is constantly changing with new technology,” adds Mr. La. “We are the dealership alternative. Transportation to and from the shop is also extended to our customers if needed.”

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Company Philosophy

“We focus our strength on our hardworking ethics/knowledge and providing good old-fashioned customer service for our clients. We treat our team and customers with the highest quality of gratitude and respect.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Automotive Service & Repair Inc., the key to keeping customers happy is simple: provide them with exactly what they want for a fair price. “Our negotiations are 100 percent accurate—whatever we agree on with our customers is what they get,” says owner Christopher La. “We’ve built a reputation for providing outstanding service at a reasonable cost, and we’re able to maintain that reputation by making sure every customer is satisfied when they leave our shop.”

Automotive Service & Repair has been repairing and maintaining all types of domestic and foreign vehicles at its Newark facility since 2009. The company uses original equipment manufacturer (OEM) parts to work on everything from brakes and wheels to engines and transmissions, and its technicians have special expertise with diagnosing and troubleshooting complex vehicle issues that other shops aren’t equipped to handle.

Unlike less experienced auto repair shops that use outdated equipment in an effort to reduce their operating costs, Automotive Service & Repair invests in top-of-the-line machinery so it can ensure the best possible results. “Quality equipment and parts are very important to us,” affirms Mr. La. “For example, we have a 100-brake plate machine that we bought from a dealership, and we’re constantly staying on top of industry advancements and dealership auctions so we can provide our customers with the best possible repairs.”

Another distinguishing characteristic of Automotive Service & Repair is its dedication to quality control throughout every phase of the auto repair process, which Mr. La says is important for the company’s longevity. “We’re not a factory—we focus on one car at a time and make sure each repair is done as perfectly as possible. At the end of the day, our goal is to represent longevity and integrity in every aspect of our work.”

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Industry Info

Regularly check your vehicle’s fluids to make sure it’s running at top performance.

Even if your car is newer and running well, it’s still a good idea to check your fluids regularly. In particular, you should focus on the three most vital fluids in your vehicle: the transmission fluid, the coolant and the oil. The other fluids are also important, but they won’t leave you stranded if you run out.

To check your oil, open the vehicle hood (make sure it’s cool) and locate the oil dipstick. Pull it out and wipe it off on a clean rag or paper towel. Insert the dipstick all the way back into the pipe and pull it out again. Note where the oil level reaches and if it’s clean or has debris in it. The oil level should reach above the “add” line but below the “full” line. The oil may be dark, but it shouldn’t have debris in it. Rub a little oil between your fingers—if it leaves a dirty mark, it may need to be changed.

You can check your transmission fluid by using a similar method. The dipstick will tell you if the fluid level is within the acceptable range. Transmission fluid needs to be changed much less often than motor oil (some manufacturers say you can go 100,000 miles between changes), but if you check your fluid and it appears dark, burned or grainy, call a mechanic.

If you want to check your coolant levels, make sure your vehicle’s engine is cool or you risk being sprayed with scalding water. You can usually view coolant levels through the side of the coolant compartment. If the liquid doesn’t reach the “full” line, add more antifreeze. Some coolants require you to add water while others are premixed, so read the directions carefully. Only add plain water to your radiator in an emergency, and never add coolant to a hot engine.

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Frequently Asked Questions

Q: Do I need to make an appointment or can I just drop in?
A: To ensure quality service, we recommend calling for an appointment. We’re usually very busy, and we want to spend at least 10 or 15 minutes with you so we can explain your car issues and help you save time and money.

Q: Are your technicians qualified to work on my car?
A: Absolutely. All of our technicians have five to 10 years of industry experience, and we provide them with ongoing training so they can stay up-to-date on the latest technology.

Q: What should I do if my “check engine” light comes on?
A: If your ‘check engine’ light comes on, schedule an appointment to bring in your car as soon as possible. We’ll run a diagnostic test to determine the problem.

Q: What kinds of auto parts do you use?
A: We use original equipment manufacturer (OEM) parts whenever possible.

Q: Can you give me a ride while my car is being worked on?
A: Yes, we can arrange for transportation to and from our shop if necessary. Just tell us where you need to go and we’ll help you get there.

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SELECTED PHOTOS FROM Automotive Service & Repair Inc.

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Diamond Certified RATINGS ON Automotive Service & Repair Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Automotive Service & Repair Inc. : Average 8.6 out of 10 based on 100 unique customer surveys of customer satisfaction.

Liam P.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are quick and easy. They are pretty straightforward.

They were pretty upfront, quoted me the cost, and that was exactly what is was.

Kylene

VERIFIED Automotive Service & Repair Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service and good quality of work

They were willing to accommodate me. They explained everything and had fair prices.

Ella D.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They understood what I needed.

Noah H.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best garage that I have encountered. Chris is fantastic, and he has a great crew.

Fundamentally, he is very knowledgeable and super friendly. I never sense any finessing to make more money. They are very good.

Avery L.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would and have been recommending them. I told someone today about them.

I think they are pretty good, and they are honest.

Tony G.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The manager there is very, very patient and a very nice guy.

The fast turnaround

Melody L.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The mechanic was very knowledgeable.

The quality and the value of the service

Terrence C.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

They are accommodating, and they have flexible schedules.

Dee G.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, very friendly, and they know what they are doing.

Everything was affordable, and the staff was very friendly.

Adrian C.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast, reliable, and in the neighborhood.

Their overall timeliness, I came in spur of the moment, and they fixed my car in a few hours.

Jesse A.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty fast, efficient, and fair with pricing.

They are really quick and knowledgeable, just fast.

Ignacio Z.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are fast and easy.

Scott B.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are accommodating.

Prompt and accommodating

Ethan L.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Extremely helpful, professional, and knowledgeable

They knew what needed to be done, and the price was decent.

Adrian J.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick, affordable, and nearby. They do a good job.

They were quick.

Bill W.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are a good shop in a nice little neighborhood. I think they have knowledgeable people working there.

They did the oil change quickly, no problems.

James Z.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good, honest work.

That they do good, honest work

Hamid N.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful.

They do the job on time.

Cliff M.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable.

They reached out and made it feel more personal.

Geraldine V.

VERIFIED Automotive Service & Repair Inc. CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go there. They are very thorough.

They did the job right and did it in a timely manner.

Read All 100 Survey Responses at Ratings View