Diamond Certified Company Report

Auto Techies

Diamond Certified Company Report

Auto Techies

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 226 VERIFIED CUSTOMERS i

Atmaram S.

VERIFIED Auto Techies CUSTOMER

1 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good and their customer service is excellent. They do everything on time.

I like the way they handle their customers and they are accurate with their quotes.

Launey R.

VERIFIED Auto Techies CUSTOMER

2 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people that, if they use Auto Techies, they will have finally found an honest mechanic. They always stand behind their work and never try to sell you something you don't need.

I like that they complete the work when they say they will, always have superb customer service, and answer all of our questions about what's going on with my car.

Marie C.

VERIFIED Auto Techies CUSTOMER

3 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend using them.

They do very good work, are very friendly and honest, and I am very satisfied with everything about them.

Read All 226 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Snehal Shah is owner of Auto Techies.

Auto Techies provides a complete range of auto body and repair services for all types of vehicles at its state-of-the-art Fremont facility. The company has the training and equipment to handle everything from minor damage repair to major mechanical work, and it works directly with insurance companies to streamline the claims process for its customers.

Owner Snehal Shah worked as an electronic engineer for several Fortune 500 companies before shifting his focus to the auto repair industry and establishing Auto Techies. Mr. Shah says his engineering background gives him an in-depth understanding of the electronic make-ups of his customers’ vehicles. “Most modern cars and SUVs have very sophisticated electronic systems, from transmissions with electronic controls to anti-lock brakes. I’m able to utilize my knowledge base to ensure these systems function as efficiently as possible.”

Auto Techies’ factory-trained technicians all have previous experience at dealerships like BMW and Mercedes-Benz, and they’re trained to follow insurance guidelines and use environmentally-friendly, water-based paint systems to ensure the best results. “Our technicians always do what’s best for the safety of each customer’s vehicle,” affirms Mr. Shah.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Auto Techies

Locations

Santa Clara County
Alameda County
Hayward
Berkeley
Fremont
Oakland
San Leandro
Piedmont
Newark
Albany
Alameda
Dublin

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SERVICES PERFORMED

Auto Body Repair
A/C Service
Airbag Systems
Brake Service
Cooling Systems
Diagnostics
Tune-ups
Wheel Alignments
Electrical System Diagnostics
Charging Systems and Batteries
Transmission Service and Rebuild
Scheduled Maintenance (30k, 60k, 90k Services, etc.)

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Auto Techies

Owner Snehal Shah performs an electrical system diagnosis on a customer’s vehicle.

Company Profile

Auto Techies provides a complete range of auto body and repair services for all types of vehicles at its state-of-the-art Fremont facility. The company has the training and equipment to handle everything from minor damage repair to major mechanical work, and it works directly with insurance companies to streamline the claims process for its customers.

Owner Snehal Shah worked as an electronic engineer for several Fortune 500 companies before shifting his focus to the auto repair industry and establishing Auto Techies. Mr. Shah says his engineering background gives him an in-depth understanding of the electronic make-ups of his customers’ vehicles. “Most modern cars and SUVs have very sophisticated electronic systems, from transmissions with electronic controls to anti-lock brakes. I’m able to utilize my knowledge base to ensure these systems function as efficiently as possible.”

Auto Techies’ factory-trained technicians all have previous experience at dealerships like BMW and Mercedes-Benz, and they’re trained to follow insurance guidelines and use environmentally-friendly, water-based paint systems to ensure the best results. “Our technicians always do what’s best for the safety of each customer’s vehicle,” affirms Mr. Shah.

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Company Philosophy

“We’re guided by two basic principles: Treat customers the way we’d want to be treated and respect them the way we’d want to be respected. Our goal is to raise the bar for service in the auto repair industry. A lot of mechanics can’t effectively communicate with their clients, but we make sure to always inform our customers about what’s going on with their cars.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Auto Techies, customer satisfaction is a direct result of its customer-focused approach to doing business–a relatively simple philosophy that’s translated to a loyal and growing customer base. “I really enjoy the personal touch we bring to our work,” says owner Snehal Shah. “Meeting people and seeing how satisfied they are with the experiences we provide is my favorite part of the job.”

Auto Techies has been providing complete auto repair and maintenance services for German and Japanese vehicles at its state-of-the-art Fremont facility since 2001. The company handles everything from routine oil changes to complex electrical system repairs, and it employs an extensive collection of scanners, computers and diagnostic tools that allow it to quickly and accurately diagnose all types of car problems. It also installs OEM (original equipment manufacturer) parts whenever possible and purchases them directly from the manufacturers, which minimizes costs for customers.

Many auto repair shops have limited experience with electronic systems, but that’s exactly where Auto Techies thrives. Mr. Shah has an electronics engineering degree and spent several years setting up service and support systems for Fortune 500 companies before switching his focus to the auto repair industry. “As modern vehicles become more electronic, I’ve been able to utilize my knowledge base to gain a more in-depth understanding of my customers’ cars,” he says.

To further differentiate Auto Techies from its competition, Mr. Shah only hires experienced technicians who are committed to serving customers’ needs and ensuring they have good, reliable vehicles. He says every employee at his shop asks himself a simple question before signing off on any work: Would I put my wife and kids into this car? “If the answer is yes, then we know the car is safe for the customer to drive.”

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Industry Info

Routine maintenance is the key to ensuring your car passes its vehicle emissions and smog tests. Most vehicles in California are required to undergo and pass smog testing. Even though this can be a hassle, there are a few things you can do to help ensure your car passes the test.

The reason vehicles have to run properly in order to pass a smog test is because any problems will show up during the emissions testing process. “Your car’s exhalations tell a lot about how it’s running,” says Snehal Shah, owner of Auto Techies in Fremont. “The emissions test grabs the information of what’s exhaled by the car and shows the car’s performance. If it’s not running well, a trained technician will look at the numbers and determine what needs to be done.”

Sometimes this is as simple as a routine maintenance tune-up, which includes cleaning or replacing the spark plugs, ignition wires, air filter and fuel filter. Fuel filters and fuel injectors can become clogged over time and emit a stream of fuel instead of fuel mist. Other parts that may need to be cleaned are oxygen sensors and the catalytic converter, which can become coated with carbon. Products are available that will clean your car’s fuel injection system and reduce carbon in the catalytic converter and oxygen sensor. Some auto repair shops also offer these services to restore your fuel injection system.

If you have a newer car that’s less than six years old, you probably won’t have to take a smog test. “Today’s cars are much more efficient and cleaner burning than the cars of just five years ago,” explains Mr. Shah. “Every year, manufacturers are required to make their cars run cleaner. California is one of the toughest states for car ownership and repairs because of its tight emissions regulations. To meet those standards, cars have become extremely efficient over the years. By mandating smog testing and making requirements tougher, the state is rewarding cars that run in peak condition.”

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Frequently Asked Questions

Q: How much will it cost to get my car repaired?

A: It depends on the repair that needs to be done. We’ll check your car initially for the problem. That will give us the information we need in order to tell you what the repair will cost.

Q: How long will it take to repair my car?

A: Once we’ve looked at your car and determined what’s wrong, we’ll be able to provide an expected completion time.

Q: Is it worthwhile to repair my car?

A: Customers often ask us if they should sell their cars or keep and repair them, but it really depends on the problem. In these situations, we’ll sit down and do a cost analysis with the customer. We’ll go through the car’s historical data if it’s available, and we’ll see how much they’ve spent over the last several years and compare that to the cost of a replacement car. This type of analysis really helps our customers decide what will make the most sense for their situations.

Q: Can you repair my “check engine” light?

A: We perform diagnostics, so we can determine why your ‘check engine’ light is on. The light indicates that something non-critical is failing inside the car—you won’t get stranded because of the problem, but it still needs to be addressed. Plus, the State of California has mandated that any time a car’s ‘check engine’ light is on, it can’t pass a smog test.

Q: Do you offer a shuttle service?

A: Yes, we offer free pick-up and drop-off from your home, work or nearby BART stations.

Q: Do you honor warranties or work with insurance companies?

A: We honor most extended warranties and bill directly to insurance companies whenever possible.

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SELECTED PHOTOS FROM Auto Techies

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Snehal Shah

Expert CONTRIBUTOR PROFILE
  • Snehal Shah is a 14-year veteran of the automotive industry and owner of Auto Techies, a Diamond Certified company since 2011. He can be reached at (510) 397-8966 or by email.

Snehal Shah: High Gear

By James Florence, Diamond Certified Program Reporter

FREMONT — Even though Snehal Shah’s first career was in the high-tech industry, his passion has always been cars, so when an opportunity arose for him to get involved in the automotive field, he shifted things into high gear. “I was working with Fortune 500 companies in the technology sector, doing everything from product development to marketing,” he explains. “I’d always had a desire to work in auto repair, and I was keeping an eye out for an opportunity to purchase a business. When I came across Auto Techies, it just seemed like a great fit, so I decided to go for it.”

Today, Snehal says he enjoys the freedom that comes from running his own business. “I like having control over the entire operation. In my previous career, I had to navigate a lot of politics just to get anything done, so it’s nice being able to manage every aspect myself.”

Born in India, Snehal came to the United States at an early age and was raised in Southern California before making his way to the Bay Area. Today, as a resident of San Ramon, he says he appreciates the comparative lack of traffic. “In Southern California, there’s traffic pretty much 20 hours a day due to the constant growth and freeway construction. We have our share of traffic here, but overall, it’s a lot easier to get around.” While Snehal says his business accounts for the bulk of his schedule, when he’s able to get away, he enjoys spending time with his wife, Bhavna, and their son, Abinash, who is currently attending college.

In regard to his professional career, Snehal emphasizes the importance of customer education. “Obviously, few customers have a working knowledge of auto repair, so we try to be sensitive to that and clearly explain things to them,” he says. “To us, automotive work isn’t rocket science, it’s our everyday job, so it’s just a matter of breaking things down in such a way that the customer can understand.”

When asked the first thing he’d do if he could retire tomorrow, Snehal says he’d take up a new hobby. “These days, I don’t have time for much besides my business, so I’d probably cultivate some of my interests. I love travelling and wildlife photography, so maybe I’d go to Africa and take pictures of the animals.”

Ask Me Anything!

Q: What’s your favorite season?
A: Summer—I enjoy the long days and cool evenings.

Q: What’s your favorite holiday?
A: The 4th of July, because of the outdoor activities like barbequing and watching fireworks.

Q: What was your first car?
A: A 1970 Buick LeSabre, which was a family hand-me-down.

Q: What’s your dream car?
A: Any kind of Ferrari.

Q: Who’s the best James Bond?
A: It’s a toss-up between Roger Moore and Sean Connery. However, I would say the best Bond movie is “Casino Royale.”

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Expert articles
  • How to Jumpstart Your Car

    FREMONT — If you own a car, chances are you’ll need to jumpstart its engine at some point. Before attempting this, however, it’s important to know the proper procedure, as well as critical safety precautions.

    The most important thing to remember when jumpstarting a vehicle is that once a pair of clips is connected to a battery, the opposite pair of clips must not touch each other. Since one clip is positive and the other is negative, if they come into contact, it can cause electrical sparks or even electrocution. A good safety technique is to clamp one clip onto the opposing cable, which will ensure the two clips cannot touch. Additionally, to protect your eyes in the instance of electrical sparks, you should always wear safety glasses when jumpstarting a car.

    Another crucial point is that each clip must be attached to the appropriate corresponding battery terminal (i.e. negative to negative, positive to positive). Typically, these will be denoted by a “+” or “–” symbol and color-coded: red for positive, black for negative. If you accidentally mix up the negative and positive clips and attempt a jumpstart, it can short out the car’s electrical components.

    Begin the jumpstart process by connecting one end of the jumper cables to the dead battery, starting with the positive clip and ending with the negative one. Next, do the same with the working battery—again, make sure to keep the opposing clips separate. Be aware that the negative clip acts as the ground, which means you can connect it to any metal component of the car and it will still work. Once you’ve connected the final clip, the electrical circuit between the two vehicles is complete.

    The next step is to start the car with the working battery. Allow it to run for 30 to 60 seconds in order to charge the battery of the other car. After this short interval, attempt to start the other vehicle (it may take a couple of tries). Once you’ve succeeded, disconnect the cables in the reverse order of how you connected them, starting with the negative clip on the second car.

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  • Determining the Nature of Auto Paint Damage

    FREMONT — When it comes to faded or otherwise damaged auto paint, most vehicle owners assume it’s an easy fix. In some cases, however, what appears to be minor paint damage is actually something more complex: damage to the clear coat. Unlike damaged paint, clear coat damage can’t be buffed out—it requires a more extensive repair.

    No one likes finding out that what they assumed was minor damage is going to require a costly repair, but for those whose cars are less than 10 years old, there may be a silver lining. Today, almost every car sold in the United States comes with a 10-year paint protection warranty. If your car is still under warranty, your dealership will be obligated to repair the damage to its clear coat free of charge. Refer to your owner’s manual to see the terms of the warranty and determine if your car is still covered. If not, ask your auto body technician about your options for repairing the damage.

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Expert video tip
  • Video: How to Jumpstart Your Car

    Complete Video Transcription:

    FREMONT – Host, Sarah Rutan: Most vehicle owners keep a pair of jumper cables in the trunk for use in the event of a dead battery, but the reality is, not everyone knows how to use them properly. Today we’re in Fremont with Diamond Certified Expert Contributor Snehal Shah of Auto Techies to learn how it’s done.

    Diamond Certified Expert Contributor, Snehal Shah: Okay, whenever you’re jump-starting your car, first think you want to do is make sure the two cables are not in position to touch each other. So what I like to do is just kind of put a clamp around one of the two cables, holding the other one, so this way they’re never touching each other.

    And I’m just going to set it aside, close to the car that’s not starting. And I’m doing the same thing for the other side as well. Again, this way you’re sure that they don’t touch each other, the positive and the negative, and short out any part of the two cars computers and electronics that are in there.

    All right? And don’t forget, got to always wear your safety glasses. I’ve got safety glasses right here, just in case. Want to protect our eyes. Okay, so I’ve got that. I’m going to physically line them up a little bit, it makes my job a little bit easier. Okay. Whenever you’re doing a jump-starting, first thing you want to do is you always connect the positive on the car that is dead. Or the one with the battery that needs to be jump-started. As you can see, I’ve got red cables, and that’s going to line up perfectly with the red cable and the cover that’s on this car. And the other one is black, and that lines up perfectly with the black on the car’s battery terminal and the cable that’s in there.

    Okay, now I’m going to go over and do the same thing on a car that I’m going to get the juice from. This is the one with the working battery. On this particularly car, it’s a BMW that has ports that are designed specifically for jump-starting. If your car has it, you definitely want to use that if at all possible.

    So I’m going to go with the positive, red here, and if you go look down there it actually has positive red connector also on it. The second half is the negative. This one is your ground. You can use this at any point on the car that has metal. And it does not need to be the cable.

    On this particular case we’ve got a – what’s called an engine hook, we’re just going to hook up the negative right there. And that is going to complete the circuit. Now what I’m going to do is go and start the car that is working of course, because we want to make sure we get the full power to the car’s battery that is not working.

    Alright, so we’ve already got the key in here so we’re just going to go ahead and start the car. Okay. Now we’re going to let it charge for about thirty seconds to a minute. Okay it’s been about thirty seconds to a minute, and what I’m going to do is just going to go ahead and try and start this car. Boom. Right there. It’s ready to go.

    Okay, next thing I want to show you is how to disconnect the cables because that’s also just as important, we should do it in the same reverse order. Let’s go and take a look. Alright so, just the same way as before we’re going to undo the negative first, except on this time it’s in reverse order.

    So negative first, and then we’re going to take off the positive. And again, for safety, I always like to put this so that I don’t short out the car that was working good, so we’re going to do this and walk over to this car and do the exact same. We’re going to do the negative first and I’m going to clamp it on here, and then undo the positive. And carefully I’ve removed the cable, put it back in my storage and we are done.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Assessing Damaged Auto Paint

    Complete Video Transcription:

    FREMONT — Host, Sarah Rutan: In some cases, visible damage to a vehicle’s paint job isn’t as simple to fix as it may seem. Today we’re in Fremont with Diamond Certified Expert Contributor Snehal Shah of Auto Techies to learn more.

    Diamond Certified Expert Contributor, Snehal Shah: Hi, a lot of times I’ll get customers that come in here looking for – if we can buff something simple like this out that’s damage to the paint. And the answer is no. This cannot be buffed out. What this is, is actually to the clear coat. Which is the final coat that’s sitting on top of your paint.

    One of its main function is to actually protect you – the paint job from the harmful UV rays. Many times something like this can be handled actually by your dealership because this, uh, would qualify under the ten year paint protection warranty that comes standard with almost every car sold in US.

    So to fix it right, if it is older than ten years old, go to a local body shop and have them take a look at it or if it’s less than ten years old I would definitely refer back to, uh, owner’s manual, take a look a paint protection warranty and go see a local dealership to help you get the shine back into your car.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Auto Techies WEBSITE AND EXTERNAL FEED
  • Auto Techies SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Auto Techies
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 226 VERIFIED CUSTOMERS i
Auto Techies : Average 8.9 out of 10 based on 226 unique customer surveys of customer satisfaction.

Atmaram S.

VERIFIED Auto Techies CUSTOMER

1 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good and their customer service is excellent. They do everything on time.

I like the way they handle their customers and they are accurate with their quotes.

Launey R.

VERIFIED Auto Techies CUSTOMER

2 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people that, if they use Auto Techies, they will have finally found an honest mechanic. They always stand behind their work and never try to sell you something you don't need.

I like that they complete the work when they say they will, always have superb customer service, and answer all of our questions about what's going on with my car.

Marie C.

VERIFIED Auto Techies CUSTOMER

3 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend using them.

They do very good work, are very friendly and honest, and I am very satisfied with everything about them.

Dan A.

VERIFIED Auto Techies CUSTOMER

4 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the owner Snehal. He was very upfront, hands-on, and he made sure everything went well with my vehicle.

I like that it is a local business, and the owner gets involved.

Gordon A.

VERIFIED Auto Techies CUSTOMER

5 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner is really involved, the shop is clean, the work is quality, and they are top notch.

Everything really

Dana B.

VERIFIED Auto Techies CUSTOMER

6 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are 10's across the board, top-shelf people, who do top-shelf work.

Their work is immaculate.

Jayanta B.

VERIFIED Auto Techies CUSTOMER

7 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. I would recommend others use them.

They are fast, but still keep amazing quality of work.

Luis C.

VERIFIED Auto Techies CUSTOMER

8 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

Those guys did a great job. I would recommend people take their car there.

They did good work.

Michael D.

VERIFIED Auto Techies CUSTOMER

9 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend people have Snehal look at their car or project. He knows a lot about body work and other things that may need to go into it.

He was just very confident about what needed to be done and the outcome.

Elicia E.

VERIFIED Auto Techies CUSTOMER

10 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. The owner is friendly and he not only has a great staff, but has a good comradery with his customers. He doesn't mind sitting down to get to know you.

I would say the receptionist is very educated. She introduced me to the owner. They have become like my family. It's a great family atmosphere. They explain everything upfront and look out for your best interest financially.

Brian F.

VERIFIED Auto Techies CUSTOMER

11 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have no clue what I would say. I had a great experience, and they are a good shop. I don't know.

They were quick.

James G.

VERIFIED Auto Techies CUSTOMER

12 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

They were fast.

Michael H.

VERIFIED Auto Techies CUSTOMER

13 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They fixed a small back fender that got smashed in. It was simple, but they did a great job.

They were quick.

Jody J.

VERIFIED Auto Techies CUSTOMER

14 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great office atmosphere. Everyone really cares about each other, and they do amazing work. They sent updates everyday on where the car was at, and they would send me updated ETA's if needed.

I would say the office atmosphere

Michelle L.

VERIFIED Auto Techies CUSTOMER

15 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them, because they are great. I wont go anywhere else.

They are quick and do really good work. It's like an art form to them.

Robert L.

VERIFIED Auto Techies CUSTOMER

16 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were able to get my car fixed within the time that I needed, and everything looks amazing.

The car looks brand new.

Jim L.

VERIFIED Auto Techies CUSTOMER

17 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick, professional, and got my car back to normal. It actually looks better now than it did before all of this happened.

They did a full detail on the car, so a lot of scratches came out that were not part of the damage.

Vishal M.

VERIFIED Auto Techies CUSTOMER

18 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

Snehal is a great guy. He made sure I understood everything that would happen and the time frame. His guys and gals do good work.

They were very thorough.

Rupali M.

VERIFIED Auto Techies CUSTOMER

19 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. I liked them a lot. They did a great job on my car.

They were friendly, and they treated me like I was a customer that they appreciated.

Karen N.

VERIFIED Auto Techies CUSTOMER

20 of 226

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend that others use them. They did a good job for me.

They were very professional and had the car done quickly.

Read All 226 Survey Responses at Ratings View