Diamond Certified Company Report

Attic Crew

Diamond Certified Company Report

Attic Crew

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 37 VERIFIED CUSTOMERS i

Avery C.

VERIFIED Attic Crew CUSTOMER

1 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really professional, and they provided a fair estimate. He explained everything and showed me pictures, so I felt comfortable having him there. He was very helpful.

A really professional company

Ian H.

VERIFIED Attic Crew CUSTOMER

2 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They guided me through it, and they were informative. They educated me about what to do and what I didn't need to do. There was a lot of transparency.

The initial consult helped me and was educational.

Jayden K.

VERIFIED Attic Crew CUSTOMER

3 of 37

Quality 9
9 10
Loyalty Yes
CRITIQUE

Proficient

It was very organized, and everything fell right into place.

Read All 37 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Sean Koriat, Owner

Attic Crew provides a wide range of attic and crawl space cleaning services for residential clients throughout the Bay Area. In addition to replacing insulation, air ducts and other systems that affect indoor comfort, the company has the training and equipment to seal structures against pest infestations, install and maintain HVAC systems, and more.

Owner Sean Koriat says Attic Crew’s customer-oriented business practices have been crucial elements of its success. “We want our clients to be knowledgeable about what’s going on in their homes, so we take the time to explain our work and make sure they understand the details of the process. We’re able to contribute to tremendous changes in their quality of life, and that’s very rewarding.”

Attic Crew emphasizes clear communication in every aspect of its work, which Mr. Koriat says is important for ensuring each client has a positive experience. “We make sure our clients feel like they made the right choice in terms of professionalism, competitive pricing and communication. By keeping them updated during their projects, we can ensure they’re satisfied with everything we’ve done for their homes.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Attic Crew

COMPANY CONTACT
Service AREA

the Bay Area

SERVICES PERFORMED

Attic & Crawl Space Cleaning
Insulation & Air Duct Replacement
HVAC Installation & Maintenance
Rodent-Proofing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Attic Crew

A look at Attic Crew’s fleet of service trucks

Company Profile

Attic Crew provides a wide range of attic and crawl space cleaning services for residential clients throughout the Bay Area. In addition to replacing insulation, air ducts and other systems that affect indoor comfort, the company has the training and equipment to seal structures against pest infestations, install and maintain HVAC systems, and more.

Owner Sean Koriat says Attic Crew’s customer-oriented business practices have been crucial elements of its success. “We want our clients to be knowledgeable about what’s going on in their homes, so we take the time to explain our work and make sure they understand the details of the process. We’re able to contribute to tremendous changes in their quality of life, and that’s very rewarding.”

Attic Crew emphasizes clear communication in every aspect of its work, which Mr. Koriat says is important for ensuring each client has a positive experience. “We make sure our clients feel like they made the right choice in terms of professionalism, competitive pricing and communication. By keeping them updated during their projects, we can ensure they’re satisfied with everything we’ve done for their homes.”

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Company Philosophy

“Our goal is to make every customer happy, with no exceptions. We never compromise at 95 percent customer satisfaction—if there’s something we can do to get to 100 percent, we’ll do it. We always go above and beyond for each client, regardless of the circumstances.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for attic cleaning companies that have earned the prestigious Diamond Certified award. For Attic Crew, keeping customers happy is a company-wide mission that started with the personal experience of owner Sean Koriat. “I used to have an older home that I was always trying to keep warm and comfortable, and when I brought in contractors to take a look, each one of them told me a different thing,” he explains. “I started this company to provide more options for insulation and home comfort. Eventually, we decided to include rodent-proofing and offer the whole package: cleaning, sterilization, repair and prevention. Our clients went from having messy attics to being ecstatic about their clean, comfortable homes.”

 

Attic Crew has been providing attic and crawl space cleaning services for residential clients throughout the Bay Area since 2014. In addition to replacing insulation and air ducts, the company has the in-house capabilities to seal structures against pest infestations, conduct thermal imaging inspections, install and maintain HVAC systems, and more.

 

Unlike less experienced attic cleaning companies that take a “hands-off” approach to communicating with their clients, Attic Crew takes the time to explain its work so customers feel more comfortable with the process. “We want our clients to be knowledgeable about what’s going on inside their homes,” affirms Mr. Koriat. “That way, they can identify future issues before they become too serious.”

 

Another distinguishing feature of Attic Crew is its highly experienced technicians, each of whom is thoroughly trained in industry-best practices. “We make sure our workers have the necessary tools and communication skills to do the job correctly,” says Mr. Koriat. “On top of that, we strive to make things as convenient as possible for our clients by completing their jobs in just a day or two, and we always make sure they’re satisfied with our work before moving on.”

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Industry Info

If you’re trying to make your home cleaner and more comfortable, find an attic cleaning company that can offer a full range of services.

Few homeowners give much thought to attic insulation or air leaks until their homes become drafty or they notice the presence of rodents. But for Sean Koriat, owner of Attic Crew in Palo Alto, thinking about attic insulation and cleanliness is part of everyday life. In fact, experts like Mr. Koriat know that what’s going on above their clients’ heads can greatly impact their comfort and well-being.

After experiencing the frustration of dealing with a drafty, cold home, Mr. Koriat started helping other homeowners identify and fix their own issues. “Some people only have their insulation changed every five years,” he says. “They struggle with rodent infestations and are frustrated because they have to keep going through the process of hiring companies and getting repairs done, only to see the problems happen all over again.”

In fact, that’s not an uncommon situation for homeowners in the Bay Area, where rodents and pests can cause costly damages to attics. However, Mr. Koriat says there’s a solution. Rather than hiring contractor after contractor to handle each part of the job, he recommends finding a local attic cleaning company that can offer a full range of services, including inspection, cleaning, sterilization/disinfection, rodent prevention and repairs to pest access points.

Immediate benefits include a cleaner, more comfortable home where an HVAC system is able to evenly heat and cool a home and insulation keeps the temperature steady. Energy savings add up over time, as do the benefits of healthier air and preventative measures that keep pests out.

“Sometimes, people install new furnaces or air conditioning systems but get frustrated when they realize their homes aren’t getting warm or staying cool,” says Mr. Koriat. “With the right contractor, those problems can be eliminated. A home can go from dirty and cold to beautiful and comfortable. It’s a tremendous change in the quality of life.”

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Frequently Asked Questions

Q: What does your cleaning process entail?
A: That depends on the services we’re providing. Generally, for an attic cleaning job, we’ll take pictures before covering the work area and use industrial vacuums to suck up all the debris and insulation. After that, we’ll document the results.

Q: Will new insulation make an impact on my indoor comfort?
A: It depends on the condition of your current insulation. If it’s low-quality and very old, new insulation will definitely make an impact.

Q: Why should I get an attic inspection?
A: Regular attic inspections are important for making sure your systems are working properly and there are no rodents contaminating your insulation or chewing through wires. We can also determine the effectiveness of your insulation during an attic inspection.

Q: Are there any eco-friendly insulation options?
A: Eco-friendly insulation is really popular right now. It doesn’t have any artificial dyes or toxins added to it, so it’s much better than standard fiberglass insulation. We use EcoBatt® Insulation—it’s made from sand and recycled bottle glass.

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SELECTED PHOTOS FROM Attic Crew

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Sean Koriat

Expert CONTRIBUTOR PROFILE
  • Sean Koriat is owner of Attic Crew, a Diamond Certified company. He can be reached at (650) 238-6897 or by email.

Sean Koriat: An Energy-Saving Career

By James Florence, Diamond Certified Resource Reporter

PALO ALTO — Upon moving to California from his native country of Israel, Sean Koriat traded a career of saving lives for one of saving energy. “Before I came to the United States, I worked as a paramedic in Israel,” he remembers. “I met my wife on a vacation to California and ended up moving here permanently.” When it came time for him to establish a new professional livelihood, Sean decided to try his hand at a trade that had always interested him: HVAC. “The idea of making people’s homes more energy-efficient and comfortable really appealed to me. I started out working for a local HVAC company and eventually decided to start my own company that specialized in attic cleaning and renovations.”

Today, as owner of Attic Crew, Sean says his favorite part of his job is making customers happy. “Typically, when we show up at a customer’s house, they’re pretty miserable, but by the time we leave, they’re happy and comfortable. That’s a very rewarding transformation to help facilitate.”

A resident of San Jose (where he lives with his wife, Chemda, and their two children), Sean spends his time outside of work on a variety of pastimes. “Personally, I like sports activities like bowling and soccer. However, what I enjoy most is spending time with my family. We like going on walks at nature parks and vacationing at spots like the Monterey Bay.”

When asked what he would do if he were to retire tomorrow, Sean says he would spend more time with his family. “I love my job, but I certainly wouldn’t mind the opportunity to spend more time with my wife and kids. My career keeps me very busy, but it’s worthwhile to know I’m providing a good life for them.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Golden State Warriors.

Q: What’s your favorite local restaurant?
A: Pars Kosher Market & Deli in San Jose.

Q: What’s your favorite snack?
A: Chips.

Q: What’s your favorite thing to do on a rainy day?
A: Stay home and spend time with my family.

Q: Music or talk radio?
A: Talk radio.

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Expert articles
  • Dealing With Rodents in the Attic

    PALO ALTO — An overlooked problem found in many homes is rodent infestation in the attic. Most attics contain gaps, cracks and spaces that are big enough for rodents to pass through, and since attics are typically uninhabited, this makes them attractive to rodents looking for a quiet, dry place to nest. However, when rodents make themselves at home in an attic, it can negatively impact the home in several ways. For example:

    •  They can chew through electrical wiring, which can cause outages that require repairs.

    •  Their feces can impact the home’s indoor air quality.

    •  They can carry mites into the home.

    •  They can damage attic insulation, which can reduce the home’s energy efficiency.

    The only way to know if your attic has been inhabited by rodents is to look for signs of activity—a profusion of droppings is the most obvious indicator. If you suspect that rodents are present in your attic, your best bet is to call an attic cleaning professional. After cleaning and sanitizing your entire attic, a professional will locate all potential rodent entry points and seal them to ensure the infestation doesn’t reoccur.

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Expert video tip
  • Video: The Importance of Proper Attic Insulation

    Complete Video Transcription:

    PALO ALTO — Host, Sarah Rutan: An essential attribute of any energy-efficient home is a well-insulated attic. To learn more, we’re in Palo Alto with Devon McPhail of Attic Crew, speaking on behalf of Diamond Certified Expert Contributor Sean Koriat.

    Devon McPhail: Unfortunately, here in California, not a lot of homes were built with insulation in mind. That makes it very uncomfortable for the people living there. However, if your home is properly insulated — attic, crawlspace — and it’s properly taken care of, insulation can last you up to 15 or 20 years, and it can also make you more comfortable in your home during the warmer months and the colder months, as well as potentially saving you up to 30% on your electricity bill, which saves you a lot more money in the long run.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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Attic Crew WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.atticrew.com
Diamond Certified RATINGS ON Attic Crew
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 37 VERIFIED CUSTOMERS i
Attic Crew : Average 9.0 out of 10 based on 37 unique customer surveys of customer satisfaction.

Avery C.

VERIFIED Attic Crew CUSTOMER

1 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really professional, and they provided a fair estimate. He explained everything and showed me pictures, so I felt comfortable having him there. He was very helpful.

A really professional company

Ian H.

VERIFIED Attic Crew CUSTOMER

2 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They guided me through it, and they were informative. They educated me about what to do and what I didn't need to do. There was a lot of transparency.

The initial consult helped me and was educational.

Ethan M.

VERIFIED Attic Crew CUSTOMER

3 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and very thorough.

Customer satisfaction

Julian Y.

VERIFIED Attic Crew CUSTOMER

4 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

Very fast work, very clean, and very good quality

Marie L.

VERIFIED Attic Crew CUSTOMER

5 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them, as I had a problem about a month ago, and he came right out immediately and corrected everything. I was happy about that.

They came in, and they did the job efficiently. They cleaned the attic and even got rid of a rat.

Ella W.

VERIFIED Attic Crew CUSTOMER

6 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done, but I never compared prices.

I called them, they showed up, and they got the job done. Yhe price was within my expectations.

Ethan H.

VERIFIED Attic Crew CUSTOMER

7 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job.

They were professional, and everything went well.

Lynette G.

VERIFIED Attic Crew CUSTOMER

8 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done quickly, and it was very clean.

I was happy with the service.

Carla B.

VERIFIED Attic Crew CUSTOMER

9 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them several times.

They were professional, they were clean, and they were efficient. They were also fast, and they gave us several options.

Madison W.

VERIFIED Attic Crew CUSTOMER

10 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys are straight up business, and they are honest about their services. They do a good job.

I would give them an "11". Their customer service was really good, and they answered the phone every time I had an issue. They aimed to please.

Elijah F.

VERIFIED Attic Crew CUSTOMER

11 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very, very professional and on time. They were courteous and friendly from the very start. They are really great.

They are honest and straightforward, very true, not trying to scam you, which is hard to find these days.

Ava T.

VERIFIED Attic Crew CUSTOMER

12 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They put customer service at the top.

Always want to make you happy

David C.

VERIFIED Attic Crew CUSTOMER

13 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent responses, I just had my attic inspected for termites, and they were impressed by the cleanliness of the attic.

They are very good at communication, responsive, and timely.

Thomas P.

VERIFIED Attic Crew CUSTOMER

14 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent service

Very responsive, and they just did good work.

James C.

VERIFIED Attic Crew CUSTOMER

15 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very friendly and efficient.

They are very responsible for their job.

Gabriel P.

VERIFIED Attic Crew CUSTOMER

16 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very timely, very courteous, and they provided before and after pictures, which I appreciated. It was very nice all around.

Very courteous and very efficient

Eric L.

VERIFIED Attic Crew CUSTOMER

17 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest, and it didn't seem like they were pushing anything on me. They listened to me.

I just trusted them.

Julia L.

VERIFIED Attic Crew CUSTOMER

18 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were really responsive and thorough. They were good with the follow-up, and I gave them a good Yelp review.

They were really responsive, and they worked on the schedule with us. We had one follow-up issue, and they were really good about that.

Tori D.

VERIFIED Attic Crew CUSTOMER

19 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, clean, and efficient

Good quality, good price, and they were caring.

Scott B.

VERIFIED Attic Crew CUSTOMER

20 of 37

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would just say that they seem very knowledgeable, and the price seemed good. They changed the insulation in the attic in a timely manner.

I would just say that they seem very knowledgeable, and the price seemed good. They changed the insulation in the attic in a timely manner.

Read All 37 Survey Responses at Ratings View