Diamond Certified Company Report

ASAP Automotive, Inc.

Diamond Certified Company Report

ASAP Automotive, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Blake W.

VERIFIED ASAP Automotive, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work and their prices are competitive. I have been satisfied with them.

They are efficient, and when they say they are going to have something done, they have it done on time, which makes it easy to deal with them.

Bruce C.

VERIFIED ASAP Automotive, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

When you take your vehicle in, they don't try to sell you unnecessary repairs.

They are always pretty fast, and I am usually able to get my car out of there in one day.

Jack D.

VERIFIED ASAP Automotive, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best place in Fremont for auto repair, that I know of.

They're clean, professional, and they know what they're doing. I never have to go back, because I've never had any problems with their repairs.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ron McLeod, Owner

ASAP Automotive, Inc. provides a wide range of repair and maintenance services for all types of domestic and Asian vehicles at its Fremont facility. In addition to handling routine work like oil changes, brake repairs and wheel alignments, the company offers a variety of specialized services that are designed to increase the performances of hot rods and racing vehicles, including custom exhaust systems, roll cage installations and suspension modifications.

Owner Ron McLeod credits much of ASAP Automotive’s success to its honest business practices and straightforward approach to communicating with customers. “We’re very upfront with our customers—we always show them what needs to be replaced, and we’ll let them know if certain repairs can be put off so they can budget accordingly,” he says. “They know they can trust us to take care of their cars, and they really appreciate that.”

ASAP Automotive’s experienced technicians are trained to use industry-best repair techniques, which Mr. McLeod says is important for ensuring high levels of quality. “Our technicians have a proven track record of professionalism, and they’re proof of our commitment to quality and customer satisfaction. They know how to diagnose and fix problems so our customers can get back on the road as quickly as possible.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON ASAP Automotive, Inc.

COMPANY CONTACT
Locations

Alameda County

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SERVICES PERFORMED

Domestic & Asian Vehicle Repairs
Preventative Maintenance
Brake Repair & Service
Transmission Service
Oil Changes
Wheel Alignments
Custom Exhaust Systems
Suspension Modifications

BRANDS Supported
  • Monroe

  • Federated Auto Parts

  • Tenneco

DIAMOND CERTIFIED RESEARCHED ARTICLES ON ASAP Automotive, Inc.

Company Profile

ASAP Automotive, Inc. provides a wide range of repair and maintenance services for all types of domestic and Asian vehicles at its Fremont facility. In addition to handling routine work like oil changes, brake repairs and wheel alignments, the company offers a variety of specialized services that are designed to increase the performances of hot rods and racing vehicles, including custom exhaust systems, roll cage installations and suspension modifications.

Owner Ron McLeod credits much of ASAP Automotive’s success to its honest business practices and straightforward approach to communicating with customers. “We’re very upfront with our customers—we always show them what needs to be replaced, and we’ll let them know if certain repairs can be put off so they can budget accordingly,” he says. “They know they can trust us to take care of their cars, and they really appreciate that.”

ASAP Automotive’s experienced technicians are trained to use industry-best repair techniques, which Mr. McLeod says is important for ensuring high levels of quality. “Our technicians have a proven track record of professionalism, and they’re proof of our commitment to quality and customer satisfaction. They know how to diagnose and fix problems so our customers can get back on the road as quickly as possible.”

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Company Philosophy

"We focus on providing fast, efficient, detail-oriented service for every vehicle that comes to our shop. We're passionate about the quality of our work, and we strive to make the auto repair process as comfortable as possible for each

customer."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For ASAP Automotive, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus on being honest and upfront with every person who visits its shop. “Our goal is to take the mystery out of auto repair, so we take the time to show each customer what we’ve found, explain what it means and tell them what we recommend to fix the problem,” explains owner Ron McLeod. “That type of transparency is important for helping our customers feel as comfortable as possible.”

ASAP Automotive has been repairing and maintaining all types of domestic and Asian vehicles at its Fremont facility since 1994. In addition to performing oil changes, repairing brakes and handling other routine work, the company offers numerous specialized services that are designed to increase the performances of hot rods and racing vehicles, including custom exhaust systems and suspension modifications.

Unlike less experienced auto repair shops that try to complete repairs as quickly as possible in order to maximize their workload volume but sacrifice consistent quality as a result, ASAP Automotive takes a comprehensive approach to quality control that includes test driving each car before and after the repair and using a 47-point checklist to ensure a complete service. “After all that, I take a final look at the vehicle before we give it back to the owner,” adds Mr. McLeod. “The most important aspect of our job is making sure our customers get what they came here for: quality repairs.”

Another distinguishing attribute of ASAP Automotive is its ability to provide thorough estimates instead of guessing at prices over the phone. “The cost of parts and labor varies from car to car, so we prefer to do a complete inspection and provide estimates based on what we find,” says Mr. McLeod. “Also, we never give artificially low prices over the phone just to get people in the door. Our customers know they can trust our estimates.”

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Industry Info

Take preventative steps to keep your car’s windshield in top condition. A quality windshield is crucial for the performance and safety of every vehicle, so it’s important to keep yours in the best possible condition. In addition to conducting routine windshield inspections, there are numerous things you can do to prevent damage and maintain the integrity of the glass. Consider the following tips:

If you notice cracks or chips in your windshield, have it repaired immediately. Trash, pebbles and sand particles can fracture the glass and cause dings that, if left unattended, can turn into bigger cracks that obscure your driving vision. If you find a ding, you can cover it with a piece of packing tape to temporarily prevent contamination until you can get it professionally repaired.

Provide extra care during the winter. Avoid using hot water to remove ice from your windshield—it could cause cracking. Instead, use a spray bottle to apply a de-icing solution of one part water and one part vinegar. Use shallow, downward strokes to scrape the ice from the corner of the windshield toward the center. If you don’t have an ice scraper, you can use a plastic spatula.

Crack your windows when you park in direct sunlight. Small cracks in the glass can quickly expand and spread when there are considerable temperature differences on either side of the windshield. You can avoid this by cracking your windows, which prevents heat from building up inside your vehicle.
Avoid ammonia-based glass cleaners. Ammonia-based cleaners can negatively affect your windshield’s tint, so use a vinegar- or alcohol-based product instead. Also, remember to use microfiber or cotton towels—they’re highly absorbent and don’t leave behind streaks or dust.

Make sure your wipers are working properly. A lot of windshield scratches are caused by sand particles and dirt from the wipers, so it’s important to check and properly clean yours on a regular basis. Use a rag and rub windshield washer fluid along the blades to remove dust, sand particles and other contaminants. Also, be sure to frequently refill your washer fluid to clear bugs and road debris from your view.

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Frequently Asked Questions

Q: What kinds of vehicles do you service?

A: We work on all types of American and Japanese vehicles, including hybrids. We don’t service European cars or electric vehicles.

Q: How long will it take you to fix my car?

A: It depends on a lot of factors, but once we complete the diagnostic, we’ll check the availability of parts so we can give you an update on how long the repairs will take to complete.

Q: How much will it cost to repair my car?

A: The cost of parts and labor varies from car to car, so we have to do a thorough inspection before we can give an accurate estimate.

Q: Do you charge for diagnostics?

A: Our employees are well-trained and our equipment is very expensive, so like many other shops, we charge for diagnostics. Some shops have cheap code readers and will provide a diagnosis based solely on results from that system, but we understand that a code reader only gives the mechanic a starting point to find out what’s wrong, so we spend time pinpointing the exact problem rather than just replacing the first part that’s diagnosed as problematic.

Q: Do you provide courtesy rides or rental cars?

A: We provide free rides for customers within five miles of our shop, and we also offer Enterprise rental cars at a lower rate than average rental fees. If you want to wait until your car is ready, we have a waiting room with free Wi-Fi and hot coffee.

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SELECTED PHOTOS FROM ASAP Automotive, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ron McLeod

Expert CONTRIBUTOR PROFILE
  • Ron McLeod is owner of ASAP Automotive, Inc., a Diamond Certified company since 2014. He can be reached at (510) 398-0718 or by email.

Ron McLeod: Mechanical Aptitude

By James Florence, Diamond Certified Resource Reporter

FREMONT — Ron McLeod first discovered his mechanical abilities while working on bicycles as a kid, and it wasn’t long before he took things to a whole other level. “When I was 10 years old, I started fixing the neighborhood kids’ bikes and building my own from scratch,” he remembers. “I also began helping my dad and older brother with their automotive projects. Working on cars just came easy to me—I can remember a few times when my dad had a problem he couldn’t figure out, and I went over and fixed it in two seconds. That would really tick him off!”

Following high school, Ron attended Arizona Automotive Institute before entering the workforce, where he quickly earned a reputation for excellence. “I ended up being the top mechanic at every place I worked, even when it was a chain with multiple stores,” he says. Despite his success, Ron wasn’t satisfied with working for someone else. “Even when I was 14 years old, my goal was to work for myself—it was just matter of finding the right time and place.” In 1994, he realized his lifelong dream and opened his own shop.

Today, as owner of ASAP Automotive, Inc., Ron says he has yet to lose any enthusiasm for his longtime career. “I still have a passion for working on cars, and I also enjoy interacting with my customers and making them happy with our work. I especially like it when we get the opportunity to work on hot rods.”

In keeping with his automotive passion, Ron’s involvement with cars extends beyond his work at the shop. “I’ve always been involved with drag racing, and I do it on occasion,” he says. “My youngest son, Kyle, and I go to Hollister and Pismo Beach fairly often to attend various car shows and drag races.” When he’s not out at the race track or a car show, Ron enjoys watching movies and keeping up with his three other grown children: Andy, Matt and Brittany.

In regard to his professional career, Ron says true success in business starts with the right motivation. “A lot of people go into business thinking they’re going to get rich, but I never went about it that way. For me, simply having the opportunity to make a living doing what I love is as good as it gets.”

When asked what his life would look like if he were to retire tomorrow, Ron says he’d continue to pursue his automotive passion. “I’d love to open a little shop somewhere and build hot rods. I would enjoy each one for a while before selling it and building another!”

Ask Me Anything!

Q: What was your first car?
A: A 1967 Chevrolet Chevelle.

Q: If you could drive any car, what would you choose?
A: A Lamborghini.

Q: What’s your favorite thing to do on a rainy day?
A: Either relax and watch a movie or tinker on one of my project cars in the garage.

Q: What were you most known for in high school?
A: I was the class clown—people used to call me McClown.

Q: Music or talk radio?
A: Music. I mostly listen to classic rock.

Q: Who was the best James Bond?
A: Roger Moore.

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Expert articles
  • The Importance of Cabin Filter Replacement

    FREMONT — Cabin filter replacement is one of the most commonly overlooked aspects of vehicle maintenance. Designed to filter out elements like dust and pollen, a cabin air filter provides clean air for a vehicle’s driver and passengers. However, a lot of people don’t even know what a cabin filter is, which is why the filters in many vehicles simply never get changed.

    Even though a cabin filter is designed to improve air quality, it can actually have the opposite effect if it’s ignored. In many cases, when a cabin filter is neglected, it becomes inundated with dirt and grime, and it can even start to grow mold.

    To keep your vehicle’s cabin air clean and safe, have your cabin filter changed every 15,000 miles, as per manufacturer recommendations.

    Read moreRead less
Expert video tip
  • Video: The Importance of a Clean Cabin Filter

    Complete Video Transcription:

    FREMONT — Host, Sarah Rutan:  A vehicle’s cabin filter is designed to provide clean air for its passengers, but if it isn’t regularly maintained, it can have the opposite effect. Today, we’re in Fremont with Diamond Certified Expert Contributor Ron McLeod of ASAP Automotive to learn more.

    Diamond Certified Expert Contributor, Ron McLeod: One of the things that’s often missed on maintenance is the cabin filter. The cabin filter, as you can see, can get really dirty. What they’re designed for is to stop the pollen and the dust from getting inside the car; but, unfortunately, it is an item that gets missed, and then they start getting moldy and can cause other problems.

    It is recommended to replace the cabin filter every 15,000 miles. As you can see, this one is much cleaner and much nicer than the other one, and it is designed for your health and your protection to stop dust and pollen from getting inside the car.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Experts Reports at experts.diamondcertified.org.

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ASAP Automotive, Inc. WEBSITE AND EXTERNAL FEED
  • ASAP Automotive, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.asapautomotive.com
Diamond Certified RATINGS ON ASAP Automotive, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
ASAP Automotive, Inc. : Average 9.1 out of 10 based on 150 unique customer surveys of customer satisfaction.

Blake W.

VERIFIED ASAP Automotive, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work and their prices are competitive. I have been satisfied with them.

They are efficient, and when they say they are going to have something done, they have it done on time, which makes it easy to deal with them.

Bruce C.

VERIFIED ASAP Automotive, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

When you take your vehicle in, they don't try to sell you unnecessary repairs.

They are always pretty fast, and I am usually able to get my car out of there in one day.

Jack D.

VERIFIED ASAP Automotive, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best place in Fremont for auto repair, that I know of.

They're clean, professional, and they know what they're doing. I never have to go back, because I've never had any problems with their repairs.

Jim A.

VERIFIED ASAP Automotive, Inc. CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dependable and reliable

They throw a great barbecue.

Carol B.

VERIFIED ASAP Automotive, Inc. CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

As a woman, you want them to be fair, and they are more than fair. They have even reduced my bill substantially.

They are very accommodating.

Justin D.

VERIFIED ASAP Automotive, Inc. CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very fast service

The care of the staff for my motorcycle

Jorge G.

VERIFIED ASAP Automotive, Inc. CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They don't try to push other maintenance work on your car. They don't try to upsell you.

The owner is a really good. He actually gave me a ride when I needed to get home.

Don H.

VERIFIED ASAP Automotive, Inc. CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest and reasonabley priced.

Very accommodating

Henry H.

VERIFIED ASAP Automotive, Inc. CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent service

Their service is excellent and the pricing is not excessive.

Teresa K.

VERIFIED ASAP Automotive, Inc. CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

They are very polite.

David L.

VERIFIED ASAP Automotive, Inc. CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

The shop I choose is ASAP. As a tow truck driver, I cannot recommend a particular shop as a place to go, but I tell people that my particular mechanics are at ASAP.

Super friendly

Tyler M.

VERIFIED ASAP Automotive, Inc. CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and will walk you through the entire process.

They always make sure that you are happy.

David M.

VERIFIED ASAP Automotive, Inc. CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a reputable place, and they are honest.

They give a AAA discount.

John S.

VERIFIED ASAP Automotive, Inc. CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a try.

They showed me on the lift what was wrong with my car.

Brandon T.

VERIFIED ASAP Automotive, Inc. CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were a good service.

I like the communication.

Elsie W.

VERIFIED ASAP Automotive, Inc. CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust their judgment.

Fair prices. Friendly service, and good recommendations

Yesenia Z.

VERIFIED ASAP Automotive, Inc. CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really know what they are doing.

They get down to the problem. They listen to me when I have concerns about my car.

Mark C.

VERIFIED ASAP Automotive, Inc. CUSTOMER

18 of 150

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are good at what they do.

Nothing

Jim D.

VERIFIED ASAP Automotive, Inc. CUSTOMER

19 of 150

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are honest and prompt.

Friendly staff

Steve M.

VERIFIED ASAP Automotive, Inc. CUSTOMER

20 of 150

Quality 9
9 10
Loyalty Yes
CRITIQUE

Overall, they are a good service.

The friendly staff

Read All 150 Survey Responses at Ratings View