Diamond Certified Company Report

Artisan Tree Trimmers

Diamond Certified Company Report

Artisan Tree Trimmers

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

Margaret E.

VERIFIED Artisan Tree Trimmers CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It made us super happy. They cleaned up afterward, and they did a good job.

They did the work. We have had a lot of work done on our house and have employed different contractors. Some of the people did not do the work. Best Tree Service did the work.

Mark G.

VERIFIED Artisan Tree Trimmers CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have the best quality work.

Gary did high quality work and was very reliable.

Gail D.

VERIFIED Artisan Tree Trimmers CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just know what they are doing.

He came out, trimmed the tree, and knew what he was doing.

Read All 275 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Gary “Phoenix” Gilliam is owner of Artisan Tree Trimmers.

Artisan Tree Trimmers has been reshaping Bay Area clients’ landscapes since 1987. Owner Gary “Phoenix” Gilliam is a Certified Arborist and considers his trade an art form, with trees as his palette and the landscape as his canvas. He says he uses his decades of industry experience and a natural eye for artistry to enhance trees’ beauty and architecture through meticulous pruning and care. “I enjoy the challenge of repairing wildly overgrown or poorly pruned trees, and I continually amaze clients who never realized how beautiful their trees could look.”

Mr. Gilliam trims customers’ trees by himself, which keeps his overhead costs low and allows him to pass the savings on to his clients. He’s happy to consult with customers, make recommendations and work to completely transform their treescapes.

Artisan Tree Trimmers can also diagnose and treat ailing trees and remove trees and stumps. Its crew members are easygoing and friendly, says Mr. Gilliam. “They show up on time and work quickly, and they take conscientious care to protect any flowers, plants and wildlife on a client’s property.” The company also offers 24-hour emergency tree service.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Artisan Tree Trimmers

COMPANY CONTACT
Service AREA

Alameda
Santa Clara
San Mateo Counties

SERVICES PERFORMED

Fine Garden Pruning
Tree Diagnosis & Treatment
Tree & Stump Removal
Tree Trimming
Treescape Consulting

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Artisan Tree Trimmers

Artisan Tree Trimmers works on all types of trees.

Company Profile

Artisan Tree Trimmers has been reshaping Bay Area clients’ landscapes since 1987. Owner Gary “Phoenix” Gilliam is a Certified Arborist and considers his trade an art form, with trees as his palette and the landscape as his canvas. He says he uses his decades of industry experience and a natural eye for artistry to enhance trees’ beauty and architecture through meticulous pruning and care. “I enjoy the challenge of repairing wildly overgrown or poorly pruned trees, and I continually amaze clients who never realized how beautiful their trees could look.”

Mr. Gilliam trims customers’ trees by himself, which keeps his overhead costs low and allows him to pass the savings on to his clients. He’s happy to consult with customers, make recommendations and work to completely transform their treescapes.

Artisan Tree Trimmers can also diagnose and treat ailing trees and remove trees and stumps. Its crew members are easygoing and friendly, says Mr. Gilliam. “They show up on time and work quickly, and they take conscientious care to protect any flowers, plants and wildlife on a client’s property.” The company also offers 24-hour emergency tree service.

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Company Philosophy

“I love what I do, and it shows in the enthusiasm with which I approach every job. My goal is to beautify a customer's property in a way that suits their personality and sense of style; to create a beautiful, peaceful environment that's a joy to come home and see.”

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Comparative Summary

Artisan Tree Trimmers owner Gary Gilliam takes pride in being “an expert in the art of creating beautiful and healthy trees.” As a certified arborist with more than 30 years of experience, he can train his skilled eye on a garden or treescape and see its native potential.

Mr. Gilliam describes his method as “soaking up the atmosphere” of a house or garden, then incorporating what he learns into his professional recommendations. It may be a willowy or free-form approach, a more formal type of pruning, or anything in between. He also tries to create a look and feel that matches the general personality of the client.

Drawing on years of experience and a natural sense of artistry, Mr. Gilliam and the professionals at Artisan Tree Trimmer manage clients’ trees, gardens and treescapes. Their passion is beautifying high-profile trees for customers who demand perfection. They also enjoy the challenge of shaping and repairing wildly overgrown or badly pruned trees.

Artisan Tree Trimmers’ crew members are easygoing and friendly, says Mr. Gilliam. They show up on time and work quickly, and they take conscientious care to protect any flowers, plants and wildlife on a client’s property. Tree and stump removal and 24-hour emergency service is available as well.

Artisan Tree Trimmers performs all its own trimming, keeping overhead costs low and passing the savings on to its customers, says Mr. Gilliam. The company can also diagnose sick trees, determine whether they’re treatable and recommend a course of care.

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Industry Info

Remember, tree surgery is forever.
Many tree services advertise themselves as “certified arborists,” but that’s not necessarily sufficient if the arborist doesn’t actually perform the pruning, says Gary Gilliam of Artisan Tree Trimmers.

The distinction is important. Mr. Gilliam warns that although a badly pruned tree will usually grow back, there’s always the possibility of irreversible damage. “You never know,” says Gilliam. “Often, they’re just ruined forever.”

Some other advice:

• Beware of companies that solicit business door-to door, offer a special deal for fast decisions, or show up unannounced in the aftermath of a storm that downs trees.

• Good tree service professionals will rarely recommend topping a tree. Tree topping is only necessary in extreme circumstances, such as irreversible physical damage.

• Proper pruning should never remove more than 25 percent of a tree’s branches or limbs in a given year. All cuts should avoid leaving stubs or ripping cuts in the bark.

Other harmful or unethical tree care practices include the use of climbing spikes or spurs while working on live trees, and tree removal without clear evidence of its necessity.

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Frequently Asked Questions

Q: Who does the actual work at Artisan Tree Trimmers?
A: Often, other tree service companies will come out, do the estimate and go over the nuances of what the client wants. Then they send an entirely different person to do the job—someone who has no idea what the initial conversation was about—and it doesn’t get done correctly. With my company, I do the estimating and the pruning, so you get exactly what you want.

Q: Will my house and plants be safe?
A: Yes. I’m on site for the entire job, and I make sure everything is very conscientiously done.

Q: Do you have a particular specialty?
A: Our forte is pruning and tree beautification; that’s what we’re most known for. We also diagnose sick trees and perform treatments and tree removal.

Q: Do you hire outside trimmers?
A: No. Honestly, I can’t find people good enough. I’m the artist in-house, so I do it myself.

Q: Can you give me advice on landscaping?
A: I have a real knack for landscaping, and I’ve done a great deal of it. I can counsel you.

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SELECTED PHOTOS FROM Artisan Tree Trimmers

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Diamond Certified RATINGS ON Artisan Tree Trimmers
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i
Artisan Tree Trimmers : Average 8.9 out of 10 based on 275 unique customer surveys of customer satisfaction.

Margaret E.

VERIFIED Artisan Tree Trimmers CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It made us super happy. They cleaned up afterward, and they did a good job.

They did the work. We have had a lot of work done on our house and have employed different contractors. Some of the people did not do the work. Best Tree Service did the work.

Mark G.

VERIFIED Artisan Tree Trimmers CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have the best quality work.

Gary did high quality work and was very reliable.

Gail D.

VERIFIED Artisan Tree Trimmers CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just know what they are doing.

He came out, trimmed the tree, and knew what he was doing.

Loretta B.

VERIFIED Artisan Tree Trimmers CUSTOMER

4 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have referred him to neighbors, and they use him. He does what he needs to do and doesn't use a lot of jargon. He's great. We have used him three times already.

You tell him what to do. He does it and goes on his way.

Bruce C.

VERIFIED Artisan Tree Trimmers CUSTOMER

5 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

They were prompt, on time, and got it done quickly.

Magdalena?? G.

VERIFIED Artisan Tree Trimmers CUSTOMER

6 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an amazing job without hurting the actual tree they were trimming. Very knowledgeable, I give them an A+.

They trimmed trees in front of my business, and I am planning to use them again.

Dean H.

VERIFIED Artisan Tree Trimmers CUSTOMER

7 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work for a reasonable price.

They did a nice shaping of the tree, and it didn't look hacked-up.

Jerry H.

VERIFIED Artisan Tree Trimmers CUSTOMER

8 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They come out when they are supposed to, get the job done, and clean up wonderfully.

What can I say? They come out and do the job. The owner is very nice. I have been using them for many years.

Mark H.

VERIFIED Artisan Tree Trimmers CUSTOMER

9 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Gary is a great tree trimmer.

He helped remove a tree. He is fast, efficient, and has good customer service.

Lindsey H.

VERIFIED Artisan Tree Trimmers CUSTOMER

10 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, responded quickly to a broken tree, and I highly recommend him. We have been using him for over 20 years.

He trims your trees, so they look amazing.

Denise L.

VERIFIED Artisan Tree Trimmers CUSTOMER

11 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guys all work together, and they are right on base with each other. They get in, get out, and clean up beautifully. They are on time, professional, and competitive.

Their efficiency in knowing what they are doing

Charlie M.

VERIFIED Artisan Tree Trimmers CUSTOMER

12 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quick service, the job was done well, and they cleaned up afterward.

They were prompt.

Debra M.

VERIFIED Artisan Tree Trimmers CUSTOMER

13 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already referred at least 20 people to him, and they are all happy. My dad, my neighbors, and I have been using him for 20 years. He comes out every 2 years.

He does great work.

Laurie P.

VERIFIED Artisan Tree Trimmers CUSTOMER

14 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were the only company willing to help me. Neighbors have to share a space, and he helped prove that one of my neighbor's was hurting my property. His authority and expertise proved that something was wrong and needed to be fixed. You would think the city would come in and help, but they don't. We should all be empowered and have a voice, but we don't.

Gary does his job properly.

Caroline R.

VERIFIED Artisan Tree Trimmers CUSTOMER

15 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very good. We have a unique, older olive tree, and he tells us what to do in between his services to keep it going. He is very knowledgeable. We have used him multiple times.

His knowledge

Sherry S.

VERIFIED Artisan Tree Trimmers CUSTOMER

16 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

He responds to requests for quotes immediately and does the trimming himself. He is an expert, and he uses his ancillary staff for clean up.

His expertise is in grooming the trees.

Connie S.

VERIFIED Artisan Tree Trimmers CUSTOMER

17 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

The man is an artist at trimming the trees up there. He has helpers down below cleaning it all up. He's great.

The artistry was him triming the trees. He calls it beautifying, and it is.

Judy N.

VERIFIED Artisan Tree Trimmers CUSTOMER

18 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Gary is a professional and an artist. You feel like he knows what he is doing, and he has a caring flair for it.

I liked that I got a sense that Gary really knew what he was doing. He was very knowledgeable about trees, what to do for them, and how to care for them.

Nathan G.

VERIFIED Artisan Tree Trimmers CUSTOMER

19 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that they are trustworthy, and they do a great job.

I liked their promptness. The person who came out lives by what they charge. There was no up-sell.

Mark K.

VERIFIED Artisan Tree Trimmers CUSTOMER

20 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They give good advice and do what you ask them to do.

He gave me advice about a tree that was useful. I appreciated that.

Read All 275 Survey Responses at Ratings View