Diamond Certified Company Report

Arborist Now, Inc.

Diamond Certified Company Report

Arborist Now, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Elisa D.

VERIFIED Arborist Now, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and knowledgeable team

I think there is a lot of things. Their knowledge would be most important to me.

J H.

VERIFIED Arborist Now, Inc. CUSTOMER

2 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They knew what they were doing, were very professional, very efficient, and it all went well for the job.

We looked at different companies to come out to see the single tree we have in our house and there weren't too many people with experience with this particular type of tree, but the one from Arborist Now really seemed to know what he was talking about, so his experience was probably the best part.

Katherine B.

VERIFIED Arborist Now, Inc. CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very thorough.

I felt that they understood what I wanted done very well.

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Arborist Now, Inc. provides a complete range of tree care services for residential, commercial and municipal clients throughout the Bay Area. The company has the training and equipment to handle everything from routine maintenance and planting to stump grinding and removal, and it’s also qualified to perform landscaping work like design and maintenance, hardscape installations, and irrigation repair.

President Jean-Claude Rochat says Arborist Now’s dedication to treating every property with the utmost care and respect has been a key factor in its success. “We’re truly passionate about maintaining healthy trees, and we pride ourselves on going the extra mile to ensure all outside variables are considered when diagnosing each tree on a client’s property. By utilizing superior quality services and methods, we’re able to protect their environment and investment.”

Arborist Now utilizes advanced technology and best practices to provide every client with the highest level of care. “We’re committed to providing our customers with unique service plans that are based on the specific needs of their trees,” says Mr. Rochat. “The sheer joy and gratitude they express when their customized tree plans are executed with safety and accuracy is the most rewarding part of our job.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Arborist Now, Inc.

COMPANY CONTACT
Service AREA

San Francisco
Alameda County
Marin County
San Mateo County

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Arborist Now, Inc.

An Arborist Now technician works on a client’s tree.

Company Profile

Arborist Now, Inc. provides a complete range of tree care services for residential, commercial and municipal clients throughout the Bay Area. The company has the training and equipment to handle everything from routine maintenance and planting to stump grinding and removal, and it’s also qualified to perform landscaping work like design and maintenance, hardscape installations, and irrigation repair.

President Jean-Claude Rochat says Arborist Now’s dedication to treating every property with the utmost care and respect has been a key factor in its success. “We’re truly passionate about maintaining healthy trees, and we pride ourselves on going the extra mile to ensure all outside variables are considered when diagnosing each tree on a client’s property. By utilizing superior quality services and methods, we’re able to protect their environment and investment.”

Arborist Now utilizes advanced technology and best practices to provide every client with the highest level of care. “We’re committed to providing our customers with unique service plans that are based on the specific needs of their trees,” says Mr. Rochat. “The sheer joy and gratitude they express when their customized tree plans are executed with safety and accuracy is the most rewarding part of our job.”

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Company Philosophy

“Our goal is to serve our clients better than any other organization while providing excellence in professional tree care. We understand how important their trees and landscapes are to them, so we take the time to make sure they’re completely satisfied with every aspect of our work.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Arborist Now, Inc., the key to keeping clients happy is simple: treat them and their properties with the utmost care and respect. “We see our customers as friends, not just numbers, so we’re constantly searching for ways to serve them better,” says President Jean-Claude Rochat. “We want to develop long-lasting relationships with them, and the best way to do that is to care for their trees and landscapes as safely and accurately as possible.”

Arborist Now has been providing tree care services for residential, commercial and municipal clients throughout the Bay Area since 2006. The company has the in-house capabilities to handle everything from routine maintenance and planting to stump grinding and removal, and it also performs landscaping work like design and maintenance, irrigation repair, hardscape installations, and more.

Unlike less experienced tree care companies that provide minimal training and education for their technicians, Arborist Now makes sure all of its employees stay up-to-date on the latest advancements in the tree care industry. “From our certified arborists maintaining continuing educational credits to our team holding regular meetings to discuss the ever-changing dynamics of our industry, we’re always looking to expand our expertise,” affirms Mr. Rochat. “It’s truly a team approach—we keep each other accountable and make safety a top priority.”

Ultimately, Mr. Rochat sees Arborist Now’s company-wide solidarity as its most important attribute. “No one person is more important than another—ideas are exchanged daily and each employee is listened to and given genuine consideration,” he explains. “We’re a true team with a unified goal: executing every tree care plan safely and accurately.”

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Industry Info

To ensure the long-term health of your trees, make proper maintenance a priority.

Whether you choose to do your own tree maintenance or have it professionally done, it’s important to observe correct procedures. In general, trees should be cared for on a two- to five-year cycle, but it varies depending on the type of tree. To ensure proper service intervals, it’s best to consult a certified arborist for your maintenance needs.

Thanks to the mild Bay Area climate, tree pruning can be done year-round. However, there are some exceptions and tips to keep in mind:

  • Pine trees should only be pruned during cooler times of year.
  • Fruiting and flowering trees are easier to prune when they aren’t fruiting and flowering, so it’s best to wait for the offseason.
  • Trees with heavy branches and/or foliage should be pruned before the winter storms come. Don’t wait until the last minute, as tree service companies tend to get very busy in the fall.
  • If you have a problem with one of your trees or think it’s unsafe, have it assessed by a certified arborist.

In addition to pruning your trees, it’s important to water them correctly. Generally speaking, all mature trees are somewhat drought-tolerant, but certain varieties will fare better with regular watering, such as birch, redwood and sycamore. However, the opposite is true for native California oak trees, which have adapted to the dry summer conditions. Keep in mind that your trees’ water needs can change due to environmental factors and the location they’re planted in. Consult a certified arborist if you think your trees are being under- or over-watered.

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Frequently Asked Questions

Q: Who will supervise my job?
A: Our sales staff will show your job to the crew before work begins to ensure everyone is on the same page. We employ highly trained arborists who know exactly what they need to do on a jobsite, so they don’t need to be supervised. After the work is completed, our sales staff will follow up with you to make sure the work was done to your satisfaction.

Q: Do I need to be home during the job?
A: No. Our crew members are professionals who take great pride in leaving each property looking better than when they arrived. For example, if we have to haul debris through your house, we’ll install interior protection prior to starting the job to ensure nothing gets damaged.

Q: What do you do with the leftover wood?
A: We mill all our tree waste and offer locally sourced wood slabs and finished products through our new division, Arbor Upcycle. We’re proud to provide our community with rare, local and historical material from San Francisco’s oldest residents.

Q: Will you top my tree?
A: We don’t encourage topping. After you top a tree, epicormic shoots arise and develop into weakly attached branches. These branches and the multiple leaders continue to develop girth and weight, which increases their potential of falling and damaging your property. In some cases, a severe crown reduction is called for, but that’s not a common practice.

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SELECTED PHOTOS FROM Arborist Now, Inc.

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Diamond Certified RATINGS ON Arborist Now, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Elisa D.

VERIFIED Arborist Now, Inc. CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional and knowledgeable team

I think there is a lot of things. Their knowledge would be most important to me.

Debra N.

VERIFIED Arborist Now, Inc. CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Very responsive, and we can count on them sticking to their schedule.

They are reliable.

Kristine H.

VERIFIED Arborist Now, Inc. CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are responsible and come when they say they will.

The worker, I think his name was Josh, he was great.

Michael I.

VERIFIED Arborist Now, Inc. CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Very knowledgeable, I can trust the job will always get done.

Like I said, I trust they will do a good, thorough job.

Travis C.

VERIFIED Arborist Now, Inc. CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I think they do a really good job, they know a lot about trees and whether they need to be taken down or just treated.

The knowledge

Susan S.

VERIFIED Arborist Now, Inc. CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I just told a woman this afternoon about them. They did excellent work, showed up when they said they would, and things were done right.

I liked that they were all polite and pleasant. That's very important to me.

Elizabeth D.

VERIFIED Arborist Now, Inc. CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

If you have an issue with your garden or trees, they're the people to go to.

They are open-minded, they talked to me not at me, and I was satisfied with the work.

Jennifer K.

VERIFIED Arborist Now, Inc. CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were great.

That they seemed to know what they were doing

Josy A.

VERIFIED Arborist Now, Inc. CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They were very professional.

Cynthia G.

VERIFIED Arborist Now, Inc. CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell consumers that they not only know how to trim, but do it efficiently. If they see any issues in your garden,they'll have no problem with saying "Hey, I noticed this and you should do this.", but will leave it totally up to you to make any decisions without trying to push anything on you. They even helped me with my lemon tree watering cycle to make it more productive. Also, they noticed that my soil needed some kind of biodegradable stuff to help it and everything has grown in incredibly.

They were amazing.

Sonya M.

VERIFIED Arborist Now, Inc. CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are experienced, pleasant, and know what they are doing.

That they did such a great job

Catherine C.

VERIFIED Arborist Now, Inc. CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

The gentleman in charge was very helpful and considerate. They watched how they parked out in front of the house and picked up their equipment after themselves, and were courteous to the neighbors.

They are congenial and very personable with the client.

Janet M.

VERIFIED Arborist Now, Inc. CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are good at what they do. I would tell people that they are extremely capable, knowledgeable, skilled, and responsive.

Just that I had confidence in the fact that they knew what they were doing. I take it to heart that trees be pruned correctly. A lot of people are just hacks and will show up and hack up the tree and that's awful.

Stephen B.

VERIFIED Arborist Now, Inc. CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They do the job with no problems.

That there were no hassles

Jacquline K.

VERIFIED Arborist Now, Inc. CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job. They were knowledgeable, responsive, and worked really hard.

They were a really nice crew. It was good to have them around and watch how hard they worked.

Nate C.

VERIFIED Arborist Now, Inc. CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them for all your tree services and needs.

They are quick, and did what they said they would.

Darcy V.

VERIFIED Arborist Now, Inc. CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are professional and very customer-service oriented.

That I could trust their judgment on what trees actually needed pruning, because they will tell you if a tree really doesn't need it, and then the work to the trees is always done right.

Michael K.

VERIFIED Arborist Now, Inc. CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were super convenient and easy to work with.

That it was a seamless process from the guy who gave the quote on through the rest of the job. As someone without a lot of free time, it was nice to have an easy to work with and professional company.

Florence C.

VERIFIED Arborist Now, Inc. CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are highly skilled and reliable. We have used them multiple times and have had different trimmers and the work always goes well.

Their knowledge and that I never feel that our trees are being abused.

Mike G.

VERIFIED Arborist Now, Inc. CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

To use them

They told me what they were going to do, showed up when they said they would show up, and did what they said they would do.

Read All 100 Survey Responses at Ratings View

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