Diamond Certified Company Report

Aqua Stat Plumbing, Inc.

Diamond Certified Company Report

Aqua Stat Plumbing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 31 VERIFIED CUSTOMERS i

Kimberly A.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

1 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Feel free to ask him questions, because he is very truthful about his answers. I have had other professionals tell me different things, but Oscar always finds a way to save me money.

Honestly, his truthfulness and kindness, he was very patient with me, as I know absolutely nothing about plumbing.

John F.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

2 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Oscar was very helpful, and he did a great job.

Very reliable, and they did very good quality work. They didn't sacrifice anything to get it done quickly, and they get it done correctly.

Sara C.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

3 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told several friends about them already. They are very fair and very honest. They discuss various options, so if you want something fancy, they will discuss those options, and if you want something practical, they will discuss those options with you as well. They will do whatever you want, and they were very upfront about labor and cost, which I appreciated.

They are very reliable, very friendly, and they did really great work. I had them do two bathrooms, and they did a fantastic job on both of them.

Read All 31 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Oscar Sanchez, Owner

Aqua Stat Plumbing, Inc. provides a wide range of plumbing services for residential and commercial clients in Alameda, San Mateo, and San Francisco Counties. The company has the in-house capabilities to handle everything from routine plumbing installations and repairs to trenchless sewer replacements and sewer lateral projects, and its technicians are available 24/7 to deal with emergencies.

Owner Oscar Sanchez says Aqua Stat Plumbing’s honest, straightforward approach to the plumbing process has allowed the company to build a loyal clientele base. “We get a lot of referrals from past customers, and one of the biggest reasons for that is our honesty. There are no ifs, ands or buts when it comes to delivering what we promise—we do everything correctly the first time, and our clients really appreciate that.”

Aqua Stat Plumbing focuses on educating its customers about their plumbing systems so they know how to avoid expensive problems in the future. “We take the time to explain our work so we can give our clients a better idea of what to expect throughout the process,” says Mr. Sanchez. “They know that if they ever need anything, we’ll be there to take care of them.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Aqua Stat Plumbing, Inc.

COMPANY CONTACT
Service AREA

Alameda County
San Mateo County
San Francisco

SERVICES PERFORMED

Plumbing Installation & Repair
Trenchless & Conventional Sewer Repair & Replacement
Sewer Lateral Repair
Tankless & Conventional Water Heater Installation & Repair
Drain Cleaning
Circulating Pumps & Controls
Plumbing for Bathroom Remodels

BRANDS Supported
  • Munchkin

  • Raypak

  • Bradford White

  • GE

  • Noritz

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Aqua Stat Plumbing, Inc.

An Aqua Stat Plumbing technician works on a water main repair project.

Company Profile

Aqua Stat Plumbing, Inc. provides a wide range of plumbing services for residential and commercial clients in Alameda, San Mateo, and San Francisco Counties. The company has the in-house capabilities to handle everything from routine plumbing installations and repairs to trenchless sewer replacements and sewer lateral projects, and its technicians are available 24/7 to deal with emergencies.

Owner Oscar Sanchez says Aqua Stat Plumbing’s honest, straightforward approach to the plumbing process has allowed the company to build a loyal clientele base. “We get a lot of referrals from past customers, and one of the biggest reasons for that is our honesty. There are no ifs, ands or buts when it comes to delivering what we promise—we do everything correctly the first time, and our clients really appreciate that.”

Aqua Stat Plumbing focuses on educating its customers about their plumbing systems so they know how to avoid expensive problems in the future. “We take the time to explain our work so we can give our clients a better idea of what to expect throughout the process,” says Mr. Sanchez. “They know that if they ever need anything, we’ll be there to take care of them.”

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Company Philosophy

“Our customers’ needs are of the utmost importance to us, so we make sure we’re always providing high-quality work that meets and exceeds their expectations. By combining our industry knowledge with superior craftsmanship, we’re able to achieve first-rate results.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Aqua Stat Plumbing, Inc., the most effective ways to keep customers happy are to treat them with respect and do whatever it takes to solve their plumbing issues. “Everyone here likes to be treated with respect when interacting with businesses, so that’s the approach we take with our clients,” says owner Oscar Sanchez. “It can be challenging to always provide fair prices, quality work and good communication, but we believe it’s crucial to make sure our customers are 100 percent satisfied with every aspect of our work.”

Aqua Stat Plumbing has been providing plumbing services for residential and commercial clients in Alameda, San Mateo, and San Francisco Counties since 2010. The company has the training and equipment to handle everything from routine plumbing repairs to trenchless sewer replacements, and it also offers 24/7 emergency service for the convenience of its clients.

Unlike less experienced plumbing companies that take an “assembly line” approach to each job and don’t bother explaining their work, Aqua Stat Plumbing takes the time to educate its customers about their plumbing systems so they can avoid expensive problems in the future. “We always give our honest opinion about what needs to be done and what can wait, and we never pressure our customers or try to upsell them,” says Mr. Sanchez. “When they have a clear understanding of their plumbing issues, they’re able to make educated decisions that lead to positive outcomes.”

Ultimately, Mr. Sanchez sees Aqua Stat Plumbing’s honesty as one of its most important attributes. “In the past, I saw other companies taking advantage of their customers, particularly elderly people, and I vowed to do things differently,” he says. “I consider our clients to be friends, so it’s important that we deliver on our promises, do their jobs correctly the first time and make sure they’re paying a fair amount. They really appreciate how honest and straightforward we are.”

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Industry Info

When it comes to getting the answers to your plumbing questions, rely on experts rather than the internet.

Like in so many aspects of modern life, the internet can be a blessing and a curse when dealing with plumbing issues. If you’re trying to fix a leak, looking to purchase fixtures or experiencing a plumbing abnormality, you may instinctively turn to the web in search of answers, but the wealth of information you find won’t always be reliable.

“People like to look online for information regarding plumbing system issues,” affirms Oscar Sanchez, owner of Aqua Stat Plumbing, Inc. in Hayward. “A lot of times they’ll find good information, but there’s also a lot of misinformation about how systems work or which products are the best, so they have to be careful.”

While plumbing websites can give reviews of products, share details of plumbing problems and list possible solutions, they can’t give specific information about what’s really going on or look inside walls or at failing fixtures. So, while consumers may get answers, those answers may not be applicable to their specific problems.

Mr. Sanchez says he and other plumbers understand why homeowners search for information online rather than calling a local company—it may be faster, easier and less intimidating than talking to a professional. “We don’t expect people to know how to do plumbing repairs or make decisions about their plumbing systems, because that’s our job. That’s where the professionals come in.”

In fact, researching plumbing problems online rather than talking to a professional can lead to poor understanding of the issues, wrong diagnoses and costly delays, which can end up causing more damage or keeping homeowners from getting the repairs or products they need. Instead, Mr. Sanchez recommends talking to a licensed, qualified plumber about specific issues. Having a professional look at the problem and give an assessment based on their experience and knowledge can provide clear, tailored answers for the specific issue, which will give the homeowner a clearer picture of what needs to be done and why.

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Frequently Asked Questions

Q: Can you give me an estimate for my job over the phone?
A: Cost varies based on the work that’s needed, so we usually don’t give estimates over the phone. Once we determine exactly what you need, we can give you an estimate for your specific job.

Q: What’s your availability?
A: If it’s an emergency, we can usually come on the same day or the next day. For regular work, we’re usually booked out for a couple of days or even a few weeks, depending on the season. We try to get to our customers as quickly as possible, so we’ll schedule an appointment when you call.

Q: What are the benefits of tankless water heaters?
A: Regular water heaters waste gas and electricity because they have to constantly turn on in order to keep the water hot, even if it’s not being used. On the other hand, tankless water heaters only turn on when you need hot water. They’re also smaller, so they save space, which is helpful for people who live in apartments.

Q: Why should I consider a trenchless sewer line repair?
A: The biggest reason to consider a trenchless sewer line repair is because we won’t have to open up a trench on your property. That means your garden doesn’t have to be destroyed, and no concrete or other features have to be removed or damaged.

Q: Will you pull work permits?
A: Yes, we’ll take care of all permits unless you want to do it yourself.

Q: Do you offer a senior citizen discount?
A: Yes, we offer a 10 percent discount for senior citizens.

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SELECTED PHOTOS FROM Aqua Stat Plumbing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Oscar Sanchez

Expert CONTRIBUTOR PROFILE
  • Oscar Sanchez is owner of Aqua Stat Plumbing, Inc., a Diamond Certified company. He can be reached at (510) 244-4660 or by email.

Oscar Sanchez: A Rewarding Career

By James Florence, Diamond Certified Resource Reporter

HAYWARD — When he first got into plumbing, Oscar Sanchez worried he’d made a mistake. However, looking back, he’s glad he decided to stick with it. “I like to say, ‘I didn’t choose plumbing, plumbing chose me,’” he laughs. “Partway through college, I got married and needed to make more money, so I decided to drop out of school and find a full-time job. I had a connection in the plumbing industry, so I became an apprentice. At first, I didn’t like it—it was a lot of grunt work and it was hard. However, after a while I started doing more hands-on work and learning the more intricate parts of the job. Once I crossed that point, I started liking it. After 18 years, I’d say it has been a very rewarding career.”

Today, as owner of Aqua Stat Plumbing, Inc., Oscar says his favorite part of his job is being out and about. “I’m not an office person—I don’t like being stuck in the same place all day. I love the fact that I get to drive all around town, meet different people and help them with their plumbing problems.”

A resident of Hayward (where he lives with his wife, Patricia, and their two sons), Oscar spends the bulk of his time outside of work on family-oriented activities. “As a family, we enjoy going bowling, riding our quads and taking the boys to Sky High Sports in Burlingame,” he details. “We also like getting together with our extended family in the area and taking occasional vacations to Cancun or Las Vegas.”

In regard to his professional career, Oscar says transitioning from an employee to a business owner gave him a lot of perspective. “When you’re an employee, you don’t realize all the responsibilities a business owner has. After I started Aqua Stat Plumbing in 2005, it was a bit of a roller coaster. I had a lot of expenses and often didn’t know when the next call was going to come. However, I learned that uncertainty is just part of starting a new business. Over time, it has turned into a very lucrative enterprise. It has also given me the freedom to make my own schedule and ensure I get quality time with my family, which I’m very thankful for.”

When asked the first thing he’d do if he were to retire tomorrow, Oscar says he wouldn’t. “I don’t think I’ll ever retire. I’m not good at sitting around doing nothing—even when I go on vacation, I start to feel antsy by the third day. So, if I were to retire from plumbing, I would just get into another line of work. Maybe I’d flip investment properties or something.”

Ask Me Anything!

Q: What was your first job?

A: I worked at Jack in the Box.

Q: What’s your favorite family tradition?

A: Just the usual family gatherings that happen around Thanksgiving and Christmas.

Q: If you could travel anywhere in the world, where would you go?

A: Italy.

Q: Are you an early bird or a night owl?

A: Both.

Q: What’s your favorite local restaurant?

A: Nick’s Family Restaurant in San Leandro.

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Expert articles
  • An Effective Tool for Clearing a Drain

    HAYWARD — When one of your sink or tub drains gets clogged, you may think you need to call a plumber to get it cleared. However, with the right tool, you may be able to do this yourself. While there are a variety of DIY tools and techniques for clearing a drain, one of the most effective is to use a shop vacuum.

    A shop vacuum (often referred to as simply a “shop vac” or “wet/dry vac”) is a high-powered vacuum commonly used in construction and woodworking. Shop vacuums can be used to clean up wet or dry materials, and the debris is sucked into a fully contained, easy-to-clean unit. A shop vacuum can be purchased at a home improvement store for around $80—less than the average cost of a plumbing service call.

    Using a shop vacuum to clear a drain is simple. With the hose connected to the shop vac’s “vacuum” port, place the end of the hose into the drain and try your best to form a seal around the drain hole. When you turn on the vacuum, the high-powered suction will pull up any dirty water and loose debris in the drainpipe.

    If you can’t clear the drain on the first couple of tries, there’s another technique you can try. Connect the hose to the shop vac’s “exhaust” port and, forming a tight seal over the drain, turn on the power. The idea is to create forced air pressure in the pipe to break up whatever is blocking it. When you first turn it on, the vacuum will sound strained due to the pressure; when the vacuum’s sound changes distinctly, you’ll know the blockage has been cleared. At this point, you can return the hose to the vacuum port and use it to suck the broken-up debris out of the pipe. Keep in mind that when using the exhaust method, there may be blowback from the pressure, so prepare for a possible mess.

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Expert video tip
  • Video: An Effective Tool for Clearing a Drain

    Complete Video Transcription:

    HAYWARD — Host, Sarah Rutan: When it comes to clearing a sink drain, there’s one useful tool you may not have considered. Today we’re in Hayward with Diamond Certified Expert Contributor Oscar Sanchez of Aqua Stat Plumbing to learn more.

    Diamond Certified Expert Contributor, Oscar Sanchez: So, we have a great tip for our customers, or for everyone, for kitchen sinks. You don’t always have to call a plumber to get your sink cleared. You can purchase a shop-vac, a 5-gallon, first, from Home Depot. It’s about $80. And what you can do is suck all the dirty water out of the sink. And you might have to do it a couple of times to rinse some water down. But normally that will do the trick without having to call a plumber.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Aqua Stat Plumbing, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Aqua Stat Plumbing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 31 VERIFIED CUSTOMERS i
Aqua Stat Plumbing, Inc. : Average 9.7 out of 10 based on 31 unique customer surveys of customer satisfaction.

Kimberly A.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

1 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Feel free to ask him questions, because he is very truthful about his answers. I have had other professionals tell me different things, but Oscar always finds a way to save me money.

Honestly, his truthfulness and kindness, he was very patient with me, as I know absolutely nothing about plumbing.

Sara C.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

2 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told several friends about them already. They are very fair and very honest. They discuss various options, so if you want something fancy, they will discuss those options, and if you want something practical, they will discuss those options with you as well. They will do whatever you want, and they were very upfront about labor and cost, which I appreciated.

They are very reliable, very friendly, and they did really great work. I had them do two bathrooms, and they did a fantastic job on both of them.

John F.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

3 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Oscar was very helpful, and he did a great job.

Very reliable, and they did very good quality work. They didn't sacrifice anything to get it done quickly, and they get it done correctly.

Miguel A.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

4 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

He was really friendly and knowledgeable about what he was doing.

Michelle D.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

5 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

That he is reliable

That it was quick, and he responded right away.

Arthur G.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

6 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they get back to you right away. They tell you exactly what you need, and they complete the job.

They were honest.

Donna J.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

7 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and I would recommend them.

He got back to me within 15 minutes.

Cate L.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

8 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Always call Oscar for your plumbing needs. He is the best at a reasonable price.

I would give them a "20". He treated me like I was his sister and made sure that I was comfortable. He also made sure that I understood everything the whole time.

Vernard L.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

9 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does good detail work, and he will work with you to make it affordable.

Oscar is very detailed and very personal.

Paul L.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

10 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is high quality work.

The quality of the work and their reliability

Maria M.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

11 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

The most important thing is his honesty, and the prices are very good.

Every time we need something, we call him.

Jose M.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

12 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a great service. They were really professional, and he responded right away.

They provided a great service. We are really satisfied.

Tracy M.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

13 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fast and reliable

I knew I could count on him. He does the job quickly, and I trust him.

Andy R.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

14 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were thorough, responsible, and honest.

I had a very positive experience with Oscar. He made sure to come back to get the job done, and he stuck to his original quote. He got the job done.

Dollie S.

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

15 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very cooperative and nice to work with.

His fast response

Jaime

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

16 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good, honest, and they follow up. They are informative.

They have good communication. I dealt with the owner, and he was pretty straightforward.

Lucia

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

17 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Try him, he is good.

I liked that he responded quickly.

Manuel

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

18 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They are knowledgeable and timely.

Maria

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

19 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They are very professional, courteous, and knowledgeable. They have a reasonable price.

They were very timely and good.

Michelle

VERIFIED Aqua Stat Plumbing, Inc. CUSTOMER

20 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are efficient

They were here right away when I needed them.

Read All 31 Survey Responses at Ratings View