COMPANY REPORT NAVIGATION
Diamond Certified Company Report

Apes Plumbing, Heating, Sewer and Drains

Diamond Certified Company Report

Apes Plumbing, Heating, Sewer and Drains

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Derich M.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest and professional. They are efficient.

I like that they didn't charge me a boat load of money for a small fix. They were honest in their billing.

G.A.M.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I deal with Scott. He has been the guy who has helped me 5 or 6 times, if not more. He is very personable to deal with and gets the job done. He has good communication skills, and he is prompt.

Scott is on time, and he does what I ask him to do.

Barbara S.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable.

They come, and they do their job.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Bryan Chase, Owner

Apes Plumbing, Heating, Sewer and Drains provides a wide range of sewer, drainage, and plumbing services for residential and commercial clients in Sonoma, Napa, and Northern Marin Counties. In addition to fixing toilets and sinks, detecting leaks, and installing water heaters, the company has the training and equipment to perform sewer line video inspections, commercial tenant upgrades, and more.

Owner Bryan Chase credits much of Apes Plumbing, Heating, Sewer and Drains’ success to its transparent business approach, which includes being up front with customers about pricing and communicating with them about what to expect from their jobs. “We’re honest with our customers about everything we do,” he affirms. “There are no surprises on our end, just experienced professionals using the best tools and equipment to get the job done right.”

Apes Plumbing, Heating, Sewer and Drains also offers 24/7 emergency plumbing and leak detection services for the convenience of its clients, which Mr. Chase says allows the company to provide an additional sense of security. “We understand how frustrating it can be to have a plumbing problem in the middle of the night, so we make sure our customers know that we’re always here to help them. They really appreciate how prompt and professional we are in those situations.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Apes Plumbing, Heating, Sewer and Drains

COMPANY CONTACT
Service AREA

Sonoma County
Napa County
Northern Marin County

SERVICES PERFORMED

Plumbing, Sewer & Drainage Services
Water Heater Installations
Sewer Line Video Inspections
Commercial Tenant Upgrades

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Apes Plumbing, Heating, Sewer and Drains

Company Profile

Apes Plumbing, Heating, Sewer and Drains provides a wide range of sewer, drainage, and plumbing services for residential and commercial clients in Sonoma, Napa, and Northern Marin Counties. In addition to fixing toilets and sinks, detecting leaks, and installing water heaters, the company has the training and equipment to perform sewer line video inspections, commercial tenant upgrades, and more.

Owner Bryan Chase credits much of Apes Plumbing, Heating, Sewer and Drains’ success to its transparent business approach, which includes being up front with customers about pricing and communicating with them about what to expect from their jobs. “We’re honest with our customers about everything we do,” he affirms. “There are no surprises on our end, just experienced professionals using the best tools and equipment to get the job done right.”

Apes Plumbing, Heating, Sewer and Drains also offers 24/7 emergency plumbing and leak detection services for the convenience of its clients, which Mr. Chase says allows the company to provide an additional sense of security. “We understand how frustrating it can be to have a plumbing problem in the middle of the night, so we make sure our customers know that we’re always here to help them. They really appreciate how prompt and professional we are in those situations.”

Read moreRead Less
Company Philosophy

"Our customers are very important to us, so we strive to do a great job for them from beginning to end. By being prompt and responsive to their needs, we're able to quickly resolve their plumbing issues and ensure they have great experiences."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Apes Plumbing, Heating, Sewer and Drains, the key to achieving and maintaining high levels of customer satisfaction is simple: approach each job with an equal emphasis on workmanship and customer service, regardless of its size. “We strive to do the best job we can, and a big part of that is providing a positive experience for each client,” says owner Bryan Chase. “From our proactive communication to our thorough cleanup, everything we do is geared toward achieving customer satisfaction on a consistent basis.”

Apes Plumbing, Heating, Sewer and Drains has been providing sewer, drainage, and plumbing services for residential and commercial clients in Sonoma, Napa, and Northern Marin Counties since 2003. In addition to handling general plumbing work like toilet and sink repairs, leak detection, and water heater installations, the company has the in-house capabilities to perform sewer line video inspections, commercial tenant upgrades, and more.

Unlike less experienced plumbing companies that take a “hands-off” approach to communicating with their customers, Apes Plumbing, Heating, Sewer and Drains provides responsive and clear communication throughout every step of every job. “First of all, we answer the phone 24/7, so our customers can always get service when they need it,” says Mr. Chase. “Also, we make sure to communicate clearly about things like pricing and arrival time. If one of our technicians is running late, we’ll let the customer know so they’re not left waiting around.”

Ultimately, Mr. Chase sees Apes Plumbing, Heating, Sewer and Drains’ broad range of capabilities as its most important attribute. “As our name suggests, we handle a lot of things, from general plumbing to sewer and drain service to heating and air conditioning,” he says. “That means we can take care of multiple problems in a single service call, which saves our customers time and money.”

Read moreRead Less
Industry Info

Take preventative steps to avoid clogging your kitchen sink drain. One of the most common calls a plumbing company receives is to unblock a clogged kitchen sink drain. However, according to Bryan Chase, owner of Apes Plumbing, Heating, Sewer and Drains in Boyes Hot Springs, most drain problems can be easily prevented by adopting proactive habits. “The best way to avoid a clogged drain is to not treat your garbage disposal like a trash can,” he says. “Some people think they can put just about anything down there, but that’s what causes the majority of problems.”

According to Mr. Chase, there are numerous food items that should never go down the drain, including hard items like chicken bones and fruit pits; stringy vegetables that easily get tangled in garbage disposal blades; items that expand in water, like pasta and rice; and coffee and eggshells, which have fine particles that can get lodged in the disposal’s grinding mechanism. However, of all these foods, the most notorious cause of drain blockage is grease. “A lot of people just pour hot grease down the drain and think running some hot water will wash it down, but that’s just not true,” says Mr. Chase. “Once the grease hits the sewer pipe, it coagulates in the line and blocks it up.”

Many people use drain-cleaning products or tools like drain snakes to remove blockages, but Mr. Chase says some cases require more intensive measures. “When a drain clog is really bad, a snake may put a little hole through the grease, but it won’t offer a long-term solution. In these instances, the best solution is hydro-jetting, which means using high-pressure water to break up grease buildup in the pipe.”

To keep your drain clear of blockages, Mr. Chase recommends putting grease in the trash instead of down the sink. “Hot grease can be poured into a tin can or another sturdy, disposable container and left to cool. Once it solidifies, you can throw the whole container in the garbage.”

Read moreRead Less
Frequently Asked Questions

Q: How experienced are your employees?

A: Each of our technicians has 10 to 20 years of plumbing experience, so they’re very qualified and know exactly what they’re doing.

Q: If you come to my house to fix my sink, will you charge extra if I want you to look at my furnace?

A: We charge by the hour, so there wouldn’t be an additional fee to look at your furnace during a plumbing service call unless it took longer than one hour.

Q: Do you clean dryer vents?

A: Yes, but we don’t clean ductwork. We can refer you to a duct cleaning professional if you need that service.

Q: Do you offer a senior discount?

A: Yes.

Read moreRead Less

SELECTED PHOTOS FROM Apes Plumbing, Heating, Sewer and Drains

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Bryan Chase

Expert CONTRIBUTOR PROFILE

Bryan Chase: Chasing a Dream

By James Florence, Diamond Certified Resource Reporter

BOYES HOT SPRINGS — While he’s been plumbing for more than two decades, Bryan Chase says his current career is actually an offshoot of his prior work in construction. “I used to build houses for a living, which, of course, required the involvement of several different trades,” he recounts. “Over time, I became more and more attracted to plumbing—there seemed to be a lot more respect for someone who knew how to do good work. Eventually, I started working for a local plumbing company, and after a few years, I decided to strike out on my own.”

Today, as owner of Apes Plumbing, Heating, Sewer and Drains, Bryan says his favorite part of his job is achieving positive outcomes in dire situations. “I like being able to save the day when there’s an emergency. Not many people like to call a plumber, so it’s very satisfying when I’m able to turn a crisis into a positive customer experience.”

A long-time resident of Sonoma County, Bryan expresses an appreciation for his central location. “I’m right in the middle of Sonoma, Napa and Marin Counties, which makes for an ideal living and working situation,” he says. “I’m able to serve a broader area with my business, and when it comes to my personal life, I enjoy the easy access to destinations like the ocean and mountains.”

Outside of work, Bryan engages in a variety of pastimes, often in the company of his son, Zane. “My son and I go to the shooting range on a regular basis, and during the summer months, we spend a lot of time boating and waterskiing at the lake.” In addition to his recreational pursuits, Bryan likes being involved in his local community. “I’m an active member of my church, and I also support local organizations like the Boys and Girls Club and youth sports leagues.”

In his professional career, Bryan espouses the virtues of having a well-rounded expertise. “One of our company’s slogans is that our knowledge and experience can save you time and money,” he explains. “We like to think of ourselves as more than just plumbers. We’re highly specialized technicians who have the capabilities to handle a lot of different problems, which I think adds value to the services we provide.”

When asked the first thing he’d do if he could retire tomorrow, Bryan says he’d do some extensive traveling. “I’d go country hopping and see some more of the world. I’d probably start out by visiting Greece and work my way westward to Spain.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Jose Sharks.

Q: What kind of music do you enjoy?
A: Country.

Q: Do you consider yourself a dog person or a cat person?
A: A dog person. I have a pit bull named Amy and a pug named Riley.

Q: What’s your favorite local restaurant?
A: Volpi’s Ristorante & Bar in Petaluma.

Q: What’s your favorite snack?
A: Cheese and salami.

Read moreRead less
Expert articles
  • A Common Cause of Low Water Pressure

    BOYES HOT SPRINGS — If you ask a plumber why your home has low water pressure, he’ll likely respond by asking you what type of water piping you have. The reason is simple: if you have old, galvanized metal piping, that’s probably causing the problem.

    Over time, the inner zinc coating of galvanized piping starts to erode, which results in the buildup of corrosion (also known as “scale”). This not only diminishes water quality—common symptoms of which include a foul smell, discolored look and metallic taste—it also leads to reduced water pressure, as the accumulation of scale gradually clogs the pipes.

    If your piping is causing water pressure and quality problems, there’s an even more immediate concern to be aware of. A lot of galvanized piping was manufactured using lead, which may be present in your home’s water supply if your pipes are corroded. For this reason, you should consider replacing your old, galvanized pipes with plastic or copper pipes.

    Read moreRead less
Expert video tip
  • Video: Troubleshooting Water Pressure Problems

    Complete Video Transcription:

    BOYES HOT SPRINGS — Host, Sarah Rutan: If you’re experiencing low water pressure in your home, it may due to the types of water pipes that you have. Today, we’re in Boyes Hot Springs with Diamond Certified Expert Contributor Bryan Chase of Apes Plumbing, Heating, Sewer and Drains, to learn more.

    Diamond Certified Expert Contributor, Bryan Chase: So, the most asked question among customers is: Why do I have bad water pressure in my house? And I normally will tell them that, you know, you got galvanized piping or you got some galvanized piping in your house that’s corroded and it’s blocking the pressure.

    If they say that I got all galvanized pipe in my house, I normally would ask them some questions as far as, like, do you have any foul smell or discoloration in your water or have a metallic taste? And these are important questions because if you do have galvanized piping, a lot of it was made with lead, so you really don’t want these byproducts in your domestic water.

    They ask me, well, how can I change this? And then I – we talk about re-piping. And we can re-pipe in copper or in plastic. Most of my customers prefer to use the plastic because it’s quicker for me to get in and out. Normally, re-piping only takes one or two days.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Apes Plumbing, Heating, Sewer and Drains WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Apes Plumbing, Heating, Sewer and Drains
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Apes Plumbing, Heating, Sewer and Drains : Average 9.2 out of 10 based on 150 unique customer surveys of customer satisfaction.

Derich M.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest and professional. They are efficient.

I like that they didn't charge me a boat load of money for a small fix. They were honest in their billing.

G.A.M.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I deal with Scott. He has been the guy who has helped me 5 or 6 times, if not more. He is very personable to deal with and gets the job done. He has good communication skills, and he is prompt.

Scott is on time, and he does what I ask him to do.

Barbara S.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable.

They come, and they do their job.

Bo K.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great, prompt service, and a very professional and reasonable price

Responsive and professional

Bob

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was knowledgeable, and he did what he could so that he wouldn't have to charge me over the weekend.

When I needed him in an emergency, he was there and he was reasonable.

Dennis

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are quick to respond, and they are helpful.

They were really quick to respond, and they did a good job.

Diane

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good, local company.

They diagnosed the problem, and they were not overly expensive.

Dorothy M.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are extremely competent, they come when they say they will, and the price is right.

They came when they said they would, and they fixed the problem.

Eleanor P.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them

They respond really quickly, which is great when you have plumbing issues.

Gayle

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt like they were honest, and my money was well spent.

Quality of service

John G.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Scott immediately recognized what the issue was. He figured out what it was and fixed it really quickly. It was not expensive.

The fact that they are very professional

John H.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work, and they follow through.

They follow through.

Judy

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good, they were polite, they were on time, and they left everything clean.

They have a magnet on my refrigerator, and they are easily reached.

Karren

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very responsive, knowledgeable, and professional. They did everything that needed to be done, and I have confidence in the work that they did.

They finished ahead of schedule, they were responsive to my needs, and they didn't do anything unless I gave them the green light.

Larry B.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Bryan is efficient, honest, professional, and informative. I really believe that he went above and beyond to give me a positive experience in doing business with him. He always returned my calls quickly, he explained things in detail, he seemed knowledgeable, he was accurate, and he was very personable.

I really liked Bryan. He was clear in explaining things, and he took the time to educate me a bit about some of the things he was doing and the reasons why.

Linda

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy with their service, and they were on time. They finished quickly.

They do a good job.

Linda B.

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, courteous, and professional.

He didn't try to upsell me. He seemed pretty knowledgeable, and he knew what he was doing.

Lynda

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, they do their job, and they don't charge extra for anything.

They are local.

Malcom

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and clean.

They came, and they fixed the problem.

Marc

VERIFIED Apes Plumbing, Heating, Sewer and Drains CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

He doesn't just fix the problem, he plans for further projects, as he can't do everything at once.

He was knowledgeable.

Read All 150 Survey Responses at Ratings View