Diamond Certified Company Report

AMM Fencing

Diamond Certified Company Report

AMM Fencing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 101 VERIFIED CUSTOMERS i

Brendan K.

VERIFIED AMM Fencing CUSTOMER

1 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good price, good customer service, and good quality

They seemed to know what they were doing. They did it quickly and professionally.

Brett N.

VERIFIED AMM Fencing CUSTOMER

2 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, on time, and competitively priced.

What I really liked was how the owner came out and did the estimate. They also worked with me on getting me what I wanted at a good price.

Carrie B.

VERIFIED AMM Fencing CUSTOMER

3 of 101

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they did the work as discussed, and they finished in the time that was discussed.

I liked their follow-up.

Read All 101 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

AMM Fencing is a family-owned and operated company that builds premium redwood fences for residential and commercial clients in Contra Costa and Alameda Counties. AMM Fencing is known for its redwood fences—all of which are custom built onsite and include pressure-treated posts and kickboards to minimize future rot—but it also has the in-house capabilities to build wood retaining walls, gates and a variety of enclosures.

Owner Troy Smith says much of AMM Fencing’s success is due to its customer-oriented business approach, which includes communicating clearly throughout every step of the building process and following through with each client after their project is complete. “Our personal touch definitely sets us apart. We utilize our small size to tighten our communication and provide our customers with face-to-face experiences.”

AMM Fencing maintains a staff of veteran estimators and installers who are trained in industry-best practices and share Mr. Smith’s dedication to communication. “Our employees are very familiar with fence styles and local building codes, both of which are important for ensuring quality results,” he says. “Our customers know we have the experience and knowledge to do things right the first time and keep them happy.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON AMM Fencing

Locations

Contra Costa County
Alameda County

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SERVICES PERFORMED

Premium Redwood Fences

BRANDS Supported
  • Trex

  • TimberTech

DIAMOND CERTIFIED RESEARCHED ARTICLES ON AMM Fencing

AMM Fencing recently completed this redwood fence installation.

Company Profile

AMM Fencing is a family-owned and operated company that builds premium redwood fences for residential and commercial clients in Contra Costa and Alameda Counties. AMM Fencing is known for its redwood fences—all of which are custom built onsite and include pressure-treated posts and kickboards to minimize future rot—but it also has the in-house capabilities to build wood retaining walls, gates and a variety of enclosures.

Owner Troy Smith says much of AMM Fencing’s success is due to its customer-oriented business approach, which includes communicating clearly throughout every step of the building process and following through with each client after their project is complete. “Our personal touch definitely sets us apart. We utilize our small size to tighten our communication and provide our customers with face-to-face experiences.”

AMM Fencing maintains a staff of veteran estimators and installers who are trained in industry-best practices and share Mr. Smith’s dedication to communication. “Our employees are very familiar with fence styles and local building codes, both of which are important for ensuring quality results,” he says. “Our customers know we have the experience and knowledge to do things right the first time and keep them happy.”

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Company Philosophy

“We’re honest and upfront with our customers, which allows us to minimize mistakes and ensure they have the best possible experiences. Ultimately, our goal is to provide our clients with professional, personalized service and quality products at fair prices.”

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Comparative Summary

Maintaining customer satisfaction is crucial for any business, but it’s even more important for fence companies that have earned the prestigious Diamond Certified award. For AMM Fencing, the key to achieving and maintaining high levels of customer satisfaction is simple: provide hands-on quality throughout every phase of every project. “Our customers can be confident that we’ll be there for them every step of the way,” affirms owner Troy Smith. “As the owner, I make sure I’m on every jobsite, from providing the initial estimate to performing the final walkthrough.”

AMM Fencing builds redwood, vinyl, chain-link, and wrought iron fences for residential and commercial clients in Contra Costa and Alameda Counties. The family-owned and operated company is known for its premium redwood fences–all of which are built onsite and include pressure-treated posts and kickboards to minimize future rot–but it’s also qualified to build wood retaining walls, gates and a variety of enclosures.

Unlike fence companies that undervalue the importance of communicating with their customers, AMM Fencing keeps in contact with its clients throughout the course of their projects and follows through with them after their jobs are complete. “Our business approach is very customer-oriented, and that definitely sets us apart,” says Mr. Smith. “Our small size allows us to provide direct communication and make sure our clients are completely satisfied. They know they don’t have to go through a chain of people to have an issue addressed, and they really appreciate that.”

Another distinguishing attribute of AMM Fencing is its unique fence building techniques, which includes (but is not limited to) framing by hand to ensure better results. “Framing by hand allows us to use ridged nails and keep the nail heads flush with the framing, which makes for a sturdier frame that’s more impervious to water and rot,” explains Mr. Smith. “All told, it produces a longer lasting fence that also has a personal touch.”

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Industry Info

If you’re thinking about building a new fence on your property, consider the benefits of pressure-treated wood. Many people have negative opinions of pressure-treated wood, but according to Troy Smith, owner of AMM Fencing in San Ramon, they’re often making assumptions based on outdated information. “In reality, pressure-treated wood is the best kind of wood to use for certain aspects of fence construction,” he says. “Posts, kickboards and anything else that touches dirt should be pressure-treated to ensure maximum durability and minimize rot.”

One misconception that consumers have about pressure-treated wood is that it’s infused with harmful chemicals that are byproducts of the treatment process. “A lot of focus has been placed on the use of arsenic in the pressure treating process, but many people don’t realize that this method of pressure treating has long since been abandoned in the manufacturing of products for general consumer use,” explains Mr. Smith.

Another negative stereotype about pressure-treated wood is that it’s prone to twisting and splitting. However, according to Mr. Smith, this has less to do with pressure-treated wood and more to do with the quality of the wood grade. “A lot of people don’t want pressure-treated wood because they think it will twist or split, but they don’t realize that there are different grades of wood that have different characteristics,” he says. “Heart-free, pressure-treated Douglas Fir will really minimize twisting.”

When it comes to hiring a company to install any style of fence, an important attribute to look for is a high standard for material quality and techniques, both of which can play a big role in maximizing your fence’s lifespan. “Ask the company about the materials they use, including the grades and thicknesses of the boards and the types of fasteners and concrete,” suggests Mr. Smith. “A contractor’s answers to questions about materials and techniques will generally tell you what type of fence you’ll get. Using nails, solid rails and real concrete instead of staples, hollow rails and post-mix can make a 10- to 20-year difference in the lifespan of your fence.”

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Frequently Asked Questions

Q: What size boards do you use?

A: When building a fence, the thickness of the boards is one of the most important factors, which is why we use three-quarter-plus boards and thick two-by-fours, all cut from high-grade redwood.

Q: How does your estimate process work?

A: We’ll schedule an appointment to come to your site and give you a written estimate right there. We can even help with different design ideas and work with your neighbors. Most estimates take about 30 minutes to complete.

Q: What’s your approach to quality control?

A: At the start of every job, we inspect all the materials and send back anything that isn’t up to our standards. Our head foreman and owner always do a walkthrough before work begins so they can make sure everyone is on the same page. When the fence is completed at the end of the workday, we go back and do a final walkthrough.

Q: Do you build anything besides fences?

A: Yes, we also have the training and equipment to build wood retaining walls, gates, and various enclosures.

Q: Are your employees qualified and well-trained?

A: Yes, our staff is comprised of veteran installers and estimators who are trained in industry-best practices and are very familiar with fence styles and local building codes. Everyone who works here has the experience and knowledge to ensure quality results.

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Diamond Certified RATINGS ON AMM Fencing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 101 VERIFIED CUSTOMERS i

Brendan K.

VERIFIED AMM Fencing CUSTOMER

1 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

Good price, good customer service, and good quality

They seemed to know what they were doing. They did it quickly and professionally.

Brett N.

VERIFIED AMM Fencing CUSTOMER

2 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They were reliable, on time, and competitively priced.

What I really liked was how the owner came out and did the estimate. They also worked with me on getting me what I wanted at a good price.

Carrie B.

VERIFIED AMM Fencing CUSTOMER

3 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time, they did the work as discussed, and they finished in the time that was discussed.

I liked their follow-up.

Cindy P.

VERIFIED AMM Fencing CUSTOMER

4 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

Good service

I liked that they were very clean. They didn't leave any stains on my patio or elsewhere.

Colleen F.

VERIFIED AMM Fencing CUSTOMER

5 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They are professional, reasonable, and very easy to deal with. I did a lot of research on comparable companies and these guys were the clear choice. They are excellent.

They were very easy to deal with.

Dave B.

VERIFIED AMM Fencing CUSTOMER

6 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They do very good, high-quality work.

They were very quick and cleaned up very well.

James T.

VERIFIED AMM Fencing CUSTOMER

7 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

Use AMM Fencing. I thought it was a good value and everyone was very polite. I was left very satisfied and would use them again.

Everything was just very professional.

Jay K.

VERIFIED AMM Fencing CUSTOMER

8 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They did everything we asked of them, they showed up on time and did a great job.

They were here when they said they would be here and they did a great job.

Jerry M.

VERIFIED AMM Fencing CUSTOMER

9 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

The workers worked very hard and weren't lazy at all. They went for it and got it done nicely.

Jim W.

VERIFIED AMM Fencing CUSTOMER

10 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

I thought it was good work and I would recommend them.

I liked the fact that they were on time, they did quality work, and they cleaned up after themselves.

Julie C.

VERIFIED AMM Fencing CUSTOMER

11 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

We like that they are a small, family-run business.

We liked the quality of the work they did, that they cleaned up afterwards, and that they were pleasant.

Ken J.

VERIFIED AMM Fencing CUSTOMER

12 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They are very courteous and they do very good work.

I liked the quality of their work.

Kurt S.

VERIFIED AMM Fencing CUSTOMER

13 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They were very professional and got the job done in a timely manner.

They were very professional and got the job done in a timely manner. They were fine.

Laura M.

VERIFIED AMM Fencing CUSTOMER

14 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They were easy to work with.

I liked that they were easy to work with and that I didn't have to wait a long time for the work to begin.

Lew J.

VERIFIED AMM Fencing CUSTOMER

15 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They're quick and efficient, and they clean up good.

I liked that it turned out the way I had hoped it would turn out.

Louise S.

VERIFIED AMM Fencing CUSTOMER

16 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

Trustworthy, good value

I liked the quality of the work and the great service. I have recommended them to others.

Lynda N.

VERIFIED AMM Fencing CUSTOMER

17 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They did the job quickly and they did it right. They didn't get messy and everything turned out great.

It looks good and they got it done quickly.

Mike F.

VERIFIED AMM Fencing CUSTOMER

18 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

Fast, friendly, fairly priced, good quality work

I liked their approach. The owner came out himself and took care of things. It wasn't handed off to some third party to deal with.

Nathan B.

VERIFIED AMM Fencing CUSTOMER

19 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional and timely, and they finished the job quickly.

They completed the job very quickly.

Paul C.

VERIFIED AMM Fencing CUSTOMER

20 of 101

Quality 10
10
Loyalty Yes
CRITIQUE

Quick, reliable, and friendly

I liked that they were fast and reliable.

Read All 101 Survey Responses at Ratings View

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