Diamond Certified Company Report

American Kitchen and Bath, Inc.

Diamond Certified Company Report

American Kitchen and Bath, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 271 VERIFIED CUSTOMERS i

Michelle G.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

1 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is the third time using them. The owner makes the company and he is really hands on. He's out doing things himself and takes care of any issue. He stands next to customer satisfaction, good communication unlike other contractors, very good owner.

The owner is really hands on and really cares. He's always on site when there is an issue going on that the team can't solve. He is always on site checking quality.

Peggy P.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

2 of 271

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were pleasant. They were fairly reliable and they did good work.

Harish R.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

3 of 271

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were systematic, good people. They did well.

Read All 271 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

American Kitchen and Bath, Inc. (AKB) is a reputable, full-service general contractor based in San Jose for more than 30 years. The company specializes in kitchen and bathroom remodeling, with services that include home additions, cabinetry sales and design services.

AKB is committed to providing quality craftsmanship, outstanding service, timeliness and complete customer satisfaction on every job. The company’s goal is to alleviate the stress that can be overwhelming at times and streamline the decisions that need to be made during the remodeling process. AKB has always believed that a happy, satisfied customer is a customer for life.

AKB has received numerous awards over the years, and it was featured on the Qualified Remodeler Top 500 list in 2013, 2014, 2015, and 2016.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON American Kitchen and Bath, Inc.

COMPANY CONTACT
Locations

Santa Clara County

Get Directions
SERVICES PERFORMED

Bathroom & Kitchen Remodeling
Cabinetry Design & Installation
General Construction
Remodeling & Additions
Kitchen & Bathroom Design
No Obligation In-Home Estimates

BRANDS Supported
  • DeWils Custom Cabinets

  • KraftMaid

  • Merillat

  • Ronbow

  • StarMark

DIAMOND CERTIFIED RESEARCHED ARTICLES ON American Kitchen and Bath, Inc.

American Kitchen and Bath turns its clients’ dreams into reality.

Company Profile

American Kitchen and Bath, Inc. (AKB) is a reputable, full-service general contractor based in San Jose for more than 30 years. The company specializes in kitchen and bathroom remodeling, with services that include home additions, cabinetry sales and design services.

AKB is committed to providing quality craftsmanship, outstanding service, timeliness and complete customer satisfaction on every job. The company’s goal is to alleviate the stress that can be overwhelming at times and streamline the decisions that need to be made during the remodeling process. AKB has always believed that a happy, satisfied customer is a customer for life.

AKB has received numerous awards over the years, and it was featured on the Qualified Remodeler Top 500 list in 2013, 2014, 2015, and 2016.

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Company Philosophy

"Our mission is to be recognized throughout our community as a well-organized company with total commitment to quality, service, timeliness and customer satisfaction."

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Comparative Summary

When a homeowner makes that momentous decision to remodel a kitchen or bathroom, the first step is to find a general contractor that offers expertise and attention to detail from start to finish. “We’re very well established,” says Johans Wartenbergh, owner of American Kitchen and Bath, Inc. “We’re a small company, and we take great pride in our work.”

AKB adopts a team approach to each project, and for the entire team the client always comes first. “Our goal is to make every customer 100 percent happy. That’s our priority,” adds Mr. Wartenbergh.

Every home remodeling project should begin with a great design. With this firmly in mind, AKB has two in-house designers who work closely with each client to help them choose just the right materials, fixtures and colors. Once the design is established and the materials are selected, the project is scheduled so it can be completed on time and within budget. AKB’s skilled craftspeople are on the job daily. “We come in, do the work and then we’re out,” says Mr. Wartenbergh. “We’re dedicated to delivering a great product while simultaneously working faster than some companies who tend to use a lot of subcontractors.” Mr. Wartenbergh makes frequent visits to the sites, and each job has its own on-site project manager to supervise the work and act as a liaison to the customer.

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Industry Info

Professionalism, quality craftsmanship, excellent communication and attention to detail are key ingredients for a positive remodeling experience. When considering a company for any kind of remodeling job, it’s extremely important to hire one that’s fully insured. “The first question people should ask is whether the employees are covered by workers’ compensation insurance,” says Johans Wartenbergh, owner of American Kitchen and Bath (AKB) – Bathrooms by Hans. “Many contractors don’t carry it, which means the homeowner could be responsible for medical costs if an accident occurs. Be sure to find a legitimate contractor.”

It’s always a good idea to ask for references. Be sure to choose a company with extensive experience and a proven track record of customer satisfaction. Companies can try to win your business and trust with glowing claims of service and quality; however, it’s what their customers say that ultimately tells the story.

It’s a good idea to take into consideration the length of time a company has been in business, as well as the skill level of its employees. “We’re asked many times to look at projects that have been done by unlicensed or inexperienced contractors, and the workmanship is often unfinished or of poor quality,” says Mr. Wartenbergh. “The key is to hire someone who’s established, knowledgeable and reputable.” It’s perfectly reasonable to ask about the training and experience of the people who’ll be working in your home.
Any remodeling job has the potential to disrupt a household to a certain degree. Make sure the general contractor you hire will do everything in their power to avoid undue inconvenience or stress to the homeowners. This includes taking precautionary measures to minimize the impact on other areas of the house as well as ensuring there’s a thorough cleanup at the conclusion of each workday.

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Frequently Asked Questions

Q: Do you give free estimates?

A: Yes. We start with a phone consultation and then follow up with a visit to the prospective client’s home.

Q: How much does a remodel cost?

A: It all depends on the job and the materials selected. Before any project begins, we sit down with clients to discuss their wants and needs so we can establish budget guidelines.

Q: How long does a remodeling job typically take?

A: Again, it depends on the extent of the job. Crews are scheduled to show up on a daily basis. Our goal is to accomplish a job in a timely fashion, with minimal delay and disruption.

Q: Are you licensed and insured?

A: Absolutely. We’re fully covered by liability insurance to protect the homeowner, and we carry workers’ compensation insurance for all our employees.

Q: Do you use your own employees?

A: American Kitchen and Bath employees do most of the work. When we use subcontractors, we choose them carefully and make sure they’re also fully licensed and insured.

Q: Do you guarantee your work?

A: Absolutely. We offer a two-year warranty on all labor and supplied materials.

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SELECTED PHOTOS FROM American Kitchen and Bath, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jeff Schroeder

Expert CONTRIBUTOR PROFILE
  • Jeff Schroeder is general manager of American Kitchen and Bath, Inc., a Diamond Certified company since 2008. He can be reached at (408) 372-8959 or by email.

Jeff Schroeder: A Natural Transition

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — By his account, Jeff Schroeder’s entry into the home remodeling field was a purely natural transition. “My father actually started his own remodeling company back in 1980, and as a kid, I would go to jobsites with him from time to time,” he remembers. “During my senior year of high school, I started working for him on a more regular basis, which was when I really got hooked. As soon as I graduated, I started full-time in the industry and I’ve been at it ever since.”

Today, as general manager of American Kitchen and Bath, Inc., Jeff says his favorite part of his job is the everyday challenges it entails. “In kitchen and bathroom remodeling, you’re constantly encountering issues that are unique to the homes you’re working in. For that reason, it never gets boring—there’s always a new challenge and something new to learn, which keeps me sharp, running and motivated.”

Born and raised in San Jose (where he lives with his wife, Robyn, and their children, Megan and Jacob), Jeff expresses his appreciation for the diversity to be found in California’s third-largest city. “San Jose really has a lot to offer, from jobs to entertainment and beyond,” he says. “Whatever you’re looking for, you can find it here. As far as working in San Jose, I get to meet so many different types of people and work on so many different types of houses, so there’s always something new.”

Outside of work, Jeff engages in a variety of pastimes, including auto restoration and watching sports. “I’ve owned a ’66 Mustang since high school, and I still enjoy going out to the garage and tinkering with it,” he says. “I also love watching hockey. In addition to being a big San Jose Sharks fan, my son plays roller hockey, so it’s a lot of fun to watch him compete and see him grow as a player.” Jeff also devotes much of his time to family activities. “My daughter and son are both in private schools that require community service hours, so Robyn and I usually work alongside them when they’re volunteering. Of course, we also love taking vacations to Disneyland.”

In his life and career, Jeff espouses the importance of continual self-improvement. “I believe that whenever you do something, you should try to do it better than the last time you did it,” he explains. “I’m always pushing myself, and I strive to learn from my experiences and improve each time I undertake something.”

When asked the first thing he’d do if he could retire tomorrow, Jeff says he’d get more involved in charity work. “I’d probably start volunteering a lot more and helping the community. I’m really involved with my church, so I’d probably jump into that twice as much.”

Ask Me Anything!

Q: Coffee or tea?
A: Water, actually.

Q: Have you ever read a book more than once?
A: “The Disney Way” by Bill Capodagli and Lynn Jackson. It talks about Disney’s business model/philosophy and how to apply it to your own company.

Q: What’s your favorite TV show?
A: “The Big Bang Theory.”

Q: What’s your favorite season?
A: Fall. I like what it represents—it’s the end of the year, things are winding down and it’s time to settle in for winter.

Q: Music or talk radio?
A: Music. I like how, even if you’re in a lousy mood, if you play the right song, it can lift your spirits.

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Expert articles
  • Waterproofing Your Home

    SAN JOSE — An essential aspect of home maintenance (both inside and out) is protecting against moisture intrusion. One of the most effective measures in this regard is the application of sealant materials such as caulking. However, when performing this step, it’s vital to not only address pertinent areas, but also to use the correct sealant for the area it’s being applied to.

    Inside the home, the two main areas to focus on are the bathroom and the kitchen. In the bathroom, any gaps around the shower, tub and sink should be sealed. In particular, you should make sure all corners inside the shower are sealed to prevent water from leaking into the walls or onto the floor, which is a common catalyst for dry rot and mold. In the kitchen, the sink needs to be sealed to the countertop and the countertop sealed to the backsplash—otherwise, water can get inside the cabinet area and make a big mess below. For either of these areas, a high-quality silicone sealant is an appropriate product to use.

    Outside of the home, any cracks or gaps in siding, windows and other exterior areas should be sealed with a paintable latex caulk. This product will withstand the elements and allow these areas to be re-painted in the future. For any gaps bigger than a quarter-inch, use a Styrofoam filler to ensure a thorough seal.

    Perhaps the most critical area to address when it comes to waterproofing is the roof, where you should seal all flashings, nail heads and other components that could potentially allow water to leak into the attic. Since sun exposure causes caulking on the roof to erode more quickly than in other areas, be sure to inspect your roof on a regular basis and reapply caulking as needed.

    If you’re unsure what kind of sealant to use on a particular area of your home, a home repair specialist can guide you in the right direction.

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American Kitchen and Bath, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON American Kitchen and Bath, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 271 VERIFIED CUSTOMERS i
American Kitchen and Bath, Inc. : Average 8.9 out of 10 based on 271 unique customer surveys of customer satisfaction.

Michelle G.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

1 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is the third time using them. The owner makes the company and he is really hands on. He's out doing things himself and takes care of any issue. He stands next to customer satisfaction, good communication unlike other contractors, very good owner.

The owner is really hands on and really cares. He's always on site when there is an issue going on that the team can't solve. He is always on site checking quality.

Sergio N.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

2 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm a contractor and buy their cabinets. I haven't used them in my home as far as services go. As far as the capacity we work in they always have very good customer service and follow up to the needs of their customer. I have referred them to a couple other contractors already.

The owner is very cool and calm. He is knowledgeable and honest. He is always willing to help.

Charlie P.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

3 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good choices, quality workmanship. They were good.

I like the fact that they were able to help design our project.

Wayne W.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

4 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel like they had an amazing team who worked together to make this remodel exactly the way we wanted. I'm talking from design to the work crew, even sales. It was great.

The team effort

Bryan W.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

5 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their service is amazing. I could have asked for anything more from this place. They are a little pricey, but honestly it is worth the few extra hundred dollars. I mean they have this down to a step by step science.

The process steps were really planned out, eliminating lots of room for errors.

Lucia C.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

6 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They made a commitment and they lived up to it.

The fact that they lived up to their word, the quality was also amazing with the installation.

Freddy R.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

7 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work, and the final product, was very good.

The quality

Bernardino R.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

8 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked their timeliness. Their delivery was very quick. We were able to get the cabinets installed right away.

The speed and quality of everything

Bob T.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

9 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are good at additions and other installations. They were not able to go into major detail on the remodel so, we had to go with a different contractor. We still bought the product they had there just never used them for installation. They have some beautiful cabinets and such that you can't really find anywhere else.

The selection of the product

Peggy W.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

10 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough. It looks great.

The fact that they went the distance to be as detailed as they were

Arvind K.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

11 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

The overall experience was very good.

The designs they used were great. They double checked everything afterwards. I was very happy with how it turned out.

Lindsey M.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

12 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great to work with and the work was done quickly.

They were easy to work with and they got everything done on time.

Esther N.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

13 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, very timely, and the quality of the work was excellent.

The products that they provided

Laura B.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

14 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great quality work.

I really like the owner, Joe, and his crew was very good timewise.

Libby N.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

15 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

The personal service

Sergio N.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

16 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a professional service. They are the best in customer service.

The treatment of the customers

Emma D.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

17 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are overall great and very reliable.

I like the quality of the work they do.

Bill G.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

18 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner, Hans, is very reliable, very honest, and very informative. He always does what I ask of him. Hans is just top-notch.

Reliable

Margaret K.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

19 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, competent, and knowledgeable.

Hans, the owner, really knows what he is doing. He is very responsive and friendly.

Karen T.

VERIFIED American Kitchen and Bath, Inc. CUSTOMER

20 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

Competent, on time, professional, and friendly

I like that they are competent and courteous.

Read All 271 Survey Responses at Ratings View