Diamond Certified Company Report

American Canyon Collision Center

Diamond Certified Company Report

American Canyon Collision Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 163 VERIFIED CUSTOMERS i

Sophie K.

VERIFIED American Canyon Collision Center CUSTOMER

1 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, and they know the business.

They kept me up-to-date on the status of my car, and their communication was good.

Al M.

VERIFIED American Canyon Collision Center CUSTOMER

2 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good, very professional, and they give you top-off services.

They are very honest, professional, and they don't take shortcuts. Just keep up the good customer service and professionalism, and people will come.

Larry A.

VERIFIED American Canyon Collision Center CUSTOMER

3 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They took care of my car pretty quickly. There wasn't a lot to it, because it was through insurance.

They kept me up-to-date on when my car would be ready. When a part's delivery was delayed, they let me know ahead of time.

Read All 163 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

American Canyon Collision Center provides a wide variety of collision services for all types of foreign and domestic vehicles, including frame straightening, wheel alignment, color matching and detailing. The family-owned and operated company uses state-of-the-art equipment (including a Chief Velocity laser frame measuring system), employs estimators who speak both English and Spanish, and backs its workmanship with a lifetime warranty for as long as customers own their vehicles.

Owner Joel Ramos Diaz, who has more than 15 years of collision repair experience, founded American Canyon Collision Center in 2005. Mr. Diaz says his estimators, repair technicians, painters, and detailers take pride in doing everything they can to make the repair process straightforward and fast for customers. The company’s staff members also help clients with their insurance claims, including loss management.

American Canyon Collision Center features an Ozone Waterbourne Refinishing Paint Booth that’s energy-efficient and environmentally friendly, and it uses German-engineered Standox paint to provide precise color matching. The company also offers free mobile estimates at customers’ homes or workplaces, in-house rental vehicles and towing assistance, and local customer pick-up and delivery.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON American Canyon Collision Center

COMPANY CONTACT
Service AREA

Solano County
Fairfield
Vacaville
Suisun City
Vallejo
Benicia
Dixon
Rio Vista
Cordelia
Collinsville
Green Valley

Get Directions
SERVICES PERFORMED

Collision Repair
Insurance Claims

BRANDS Supported
  • Standox

DIAMOND CERTIFIED RESEARCHED ARTICLES ON American Canyon Collision Center

Company Profile

American Canyon Collision Center provides a wide variety of collision services for all types of foreign and domestic vehicles, including frame straightening, wheel alignment, color matching and detailing. The family-owned and operated company uses state-of-the-art equipment (including a Chief Velocity laser frame measuring system), employs estimators who speak both English and Spanish, and backs its workmanship with a lifetime warranty for as long as customers own their vehicles.

Owner Joel Ramos Diaz, who has more than 15 years of collision repair experience, founded American Canyon Collision Center in 2005. Mr. Diaz says his estimators, repair technicians, painters, and detailers take pride in doing everything they can to make the repair process straightforward and fast for customers. The company’s staff members also help clients with their insurance claims, including loss management.

American Canyon Collision Center features an Ozone Waterbourne Refinishing Paint Booth that’s energy-efficient and environmentally friendly, and it uses German-engineered Standox paint to provide precise color matching. The company also offers free mobile estimates at customers’ homes or workplaces, in-house rental vehicles and towing assistance, and local customer pick-up and delivery.

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Company Philosophy

"We're dedicated to providing the highest quality workmanship and customer service possible. We deliver our services with a sense of warmth, friendliness, pride and company spirit. We know the collision repair process can be stressful, so we work hard to make it uncomplicated for our customers."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For American Canyon Collision Center, the key to achieving and maintaining high levels of customer satisfaction is simple: treat every vehicle and its owner with equal amounts of care and consideration. “Our customer service is definitely one of the things people love most about us,” affirms owner Joel Ramos Diaz. “We give the same amount of attention to each car that comes into our shop, and our customers really appreciate that.”

American Canyon Collision Center has been repairing foreign and domestic vehicles at its American Canyon facility since 2005. The family-owned company provides an extensive array of collision repair services, with special expertise in frame straightening, wheel alignment, color matching and auto detailing. Other services include free mobile estimates at customers’ homes or workplaces, in-house rental vehicles and towing assistance, and local customer pick-up and delivery.

Unlike less experienced auto body repair companies that are behind the curve when it comes to the latest industry technology, American Canyon Collision Center is well-equipped with cutting-edge equipment that guarantees high-quality results, including a Chief Velocity laser frame measuring system, an eco-friendly Ozone Waterbourne Refinishing Paint Booth and the newest alignment equipment from Hunter Engineering. “Having the best equipment is part of our commitment to ensuring customer satisfaction,” says Mr. Diaz. “In fact, our technological capabilities allow us to perform many services that other auto body shops can’t handle, including air conditioning system repairs.”

Another attribute that sets American Canyon Collision Center apart from its competition is its expertise in the restoration of vintage vehicles. “We’ve worked on a 1932 Ford Model A, a 1979 Mustang Fastback and a number of older Chevy trucks, just to name a few,” says Mr. Diaz. “We do everything in our power to get vintage cars back into the shape they were in when they were originally manufactured.”

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Industry Info

The importance of choosing an I-CAR Certified auto body shop. When it comes to auto body repairs, customer satisfaction isn’t the only thing at stake—safety is involved as well. There are few other industries where a faulty repair job can present a potentially life-threatening situation for the customer. For example, it’s crucial for an auto technician to know exactly how an airbag should be installed in a vehicle; if it isn’t properly installed, it can deploy unexpectedly and cause serious or even fatal damage to the driver or passenger. This is just one of many scenarios where an auto technician’s lack of expertise can pose undue risk for the customer.

There are numerous auto body shops to choose from throughout the Bay Area, but how can you be sure of the qualifications and competency of the technicians at any one shop? When comparing apples to apples in the auto body industry, I-CAR certification is an essential component. Formed in 1979, the Inter-Industry Conference on Auto Collision Repair (I-CAR) is an international, nonprofit organization that aims to help the auto repair industry achieve a high level of technical expertise by developing training programs for professionals in all areas of the field. “Being I-CAR Certified isn’t just a one-time deal—it’s an ongoing process,” says Joel Ramos Diaz, owner of American Canyon Collision Center. “Every year, technicians get a significant amount of training on a number of important issues that helps them stay up-to-date.”

If you want some light body work done on your car but don’t want to spend a lot of money, wait until it’s already in the shop for major repairs. For instance, if your car’s front or rear bumper is being repaired on an insurance claim, it can be a good time to have small dents on the hood or fender removed. Since your body shop is already working on that area of the car, you’ll likely get a better price than if you make a separate appointment for that service alone.

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Frequently Asked Questions

Q: How long will it take you to fix my car?

A: The average turnaround for most jobs is two to four days, but before we give you a firm time estimate, we have to assess your car’s damage and check the availability of parts. We know how much people depend on their vehicles, so we always work as quickly and efficiently as possible.

Q: Can you provide transportation while my car is being serviced?

A: Yes. We’re associated with Hertz, so we can arrange for a rental car right at our shop. We also have a shuttle service that can pick you up or drop you off anywhere within Napa, Vallejo, Fairfield and American Canyon.

Q: Do you accept all types of insurance?

A: Yes. The most common insurance companies we deal with are State Farm, Farmer’s and AAA, but we also work with GEICO, Allstate and many more.

Q: Can you provide an exact paint match when you fix my car?

A: Absolutely. We use highly sophisticated equipment and Standox paint (a top-of-the-line product made in Germany) to provide expert color matching.

Q: How can you ensure that my car’s frame is properly measured?

A: We use a state-of-the-art laser frame measuring device called the Chief Velocity Computerized Measuring System, which essentially removes any guesswork from the process. Lasers will measure the precise damage to your vehicle’s frame alignment, and a computer report will be generated that details the exact position of the frame before, during and after repairs.

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SELECTED PHOTOS FROM American Canyon Collision Center

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Diamond Certified RATINGS ON American Canyon Collision Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 163 VERIFIED CUSTOMERS i
American Canyon Collision Center : Average 9.4 out of 10 based on 163 unique customer surveys of customer satisfaction.

Sophie K.

VERIFIED American Canyon Collision Center CUSTOMER

1 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, and they know the business.

They kept me up-to-date on the status of my car, and their communication was good.

Al M.

VERIFIED American Canyon Collision Center CUSTOMER

2 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good, very professional, and they give you top-off services.

They are very honest, professional, and they don't take shortcuts. Just keep up the good customer service and professionalism, and people will come.

Larry A.

VERIFIED American Canyon Collision Center CUSTOMER

3 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They took care of my car pretty quickly. There wasn't a lot to it, because it was through insurance.

They kept me up-to-date on when my car would be ready. When a part's delivery was delayed, they let me know ahead of time.

Tanya R.

VERIFIED American Canyon Collision Center CUSTOMER

4 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty honest with their prices and quotes. If you have a problem, they are willing to listen and talk about it. My bumper kind of came off when I got it done, and they buckled it back together, no problem. They are right on it, and they take care of it completely. I really liked their services. They also matched the paint well.

How low-key the experience was

Gary H.

VERIFIED American Canyon Collision Center CUSTOMER

5 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is the place to go.

They did a good job and finished it on time.

Addison E.

VERIFIED American Canyon Collision Center CUSTOMER

6 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had my car done there, and I would say use them.

They did a good job.

Daisy S.

VERIFIED American Canyon Collision Center CUSTOMER

7 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say it is the best place to go.

The customer service, their effectiveness, and efficiency, everything was great.

Matt S.

VERIFIED American Canyon Collision Center CUSTOMER

8 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent.

Their service is good, and they are on time.

Luke A.

VERIFIED American Canyon Collision Center CUSTOMER

9 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are very good.

Carlos C.

VERIFIED American Canyon Collision Center CUSTOMER

10 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a good place to go and get your car fixed.

The quality of service they do, how they introduced themselves, and how they treat the customers

Josh B.

VERIFIED American Canyon Collision Center CUSTOMER

11 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

They are dependable, courteous, and they do a good job.

Arturo A.

VERIFIED American Canyon Collision Center CUSTOMER

12 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to go there for repairs.

They repaired my car quickly.

Catherine C.

VERIFIED American Canyon Collision Center CUSTOMER

13 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful and very friendly.

They were prompt and promised the car would be done at a certain time, and they had it ready.

Dorris H.

VERIFIED American Canyon Collision Center CUSTOMER

14 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

They're thorough, considerate, and they evaluate the situation to make the best decision. I thought it was pretty good.

Felix R.

VERIFIED American Canyon Collision Center CUSTOMER

15 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable about the work that they do. They are professional, get back to you very quickly, and they explain everything so that you understand why and how.

They did the work very well, and I was very satisfied.

Joseph L.

VERIFIED American Canyon Collision Center CUSTOMER

16 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to try it.

They were fast and took care of the situation.

Russell C.

VERIFIED American Canyon Collision Center CUSTOMER

17 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and upfront.

I have known them for quite a long time, so I trust that since he has been in business for a while, he is loyal.

Maria A.

VERIFIED American Canyon Collision Center CUSTOMER

18 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Try them out.

They are professional and timely.

Diane G.

VERIFIED American Canyon Collision Center CUSTOMER

19 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful and receptive to customer needs.

They were very accommodating.

Ramon R.

VERIFIED American Canyon Collision Center CUSTOMER

20 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a great place.

The people who worked there, honestly, it was right on.

Read All 163 Survey Responses at Ratings View