Diamond Certified Company Report

Altera Design & Remodeling, Inc.

Diamond Certified Company Report

Altera Design & Remodeling, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 188 VERIFIED CUSTOMERS i

Donn T.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

1 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They may not be the cheapest but if you are looking for a quality job they are the ones to go with.

The installer they assigned to my job, Alex, was very accommodating, easy to work with, he did a good job, he explained what he was doing, and didn't mind me watching him work and asking questions.

Sandra S.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

2 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are absolutely excellent. They have great project managers, they are consistently good, they are very careful, and they do everything on time, which is amazing to me in a contractor.

They pay attention to what we want and produce it.

Lois Q.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

3 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are expensive but worth it because they do the work in the time they tell you. They do a very good job.

I liked everything.

Read All 188 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Altera Design & Remodeling, Inc. specializes in making the process of remodeling kitchens and bathrooms easy and hassle-free. The award-winning company assists East Bay homeowners with every aspect of the remodeling process, from concept and design to final installation. Customers can also visit its 2,000-square-foot Walnut Creek showroom (Altera Design Kitchen & Bath) and choose from a variety of remodeling products.

Owner Jim Vivrette is a Certified Kitchen and Bathroom Designer (CKD, CBD) who enjoys helping his clients create remodeling designs that suit their visions, lifestyles and budgets. “I take great pride in my ability to overcome difficult design obstacles,” he says. “My team of experienced, knowledgeable and creative designers helps me provide impeccable service for all remodeling projects.”

Altera Design & Remodeling assigns a project manager to each project who coordinates all tasks, keeps clients updated and ensures all work is completed on schedule. The company invites potential customers to visit its website for free remodeling seminars, which are designed to provide the knowledge and information they need to make the correct decisions for their homes.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Altera Design & Remodeling, Inc.

Service AREA

The East Bay
Orinda
Moraga
Lafayette
Piedmont
Walnut Creek
Alamo.

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SERVICES PERFORMED

Full Remodeling
Appliances
Design Services
Plumbing
Cabinets
Flooring
Countertops
Tile
Kitchen & Bathroom Showroom
Design & Build Contractor
Bathtubs & Showers

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Altera Design & Remodeling, Inc.

A look inside Altera Design & Remodeling’s Walnut Creek showroom

Company Profile

Altera Design & Remodeling, Inc. specializes in making the process of remodeling kitchens and bathrooms easy and hassle-free. The award-winning company assists East Bay homeowners with every aspect of the remodeling process, from concept and design to final installation. Customers can also visit its 2,000-square-foot Walnut Creek showroom (Altera Design Kitchen & Bath) and choose from a variety of remodeling products.

Owner Jim Vivrette is a Certified Kitchen and Bathroom Designer (CKD, CBD) who enjoys helping his clients create remodeling designs that suit their visions, lifestyles and budgets. “I take great pride in my ability to overcome difficult design obstacles,” he says. “My team of experienced, knowledgeable and creative designers helps me provide impeccable service for all remodeling projects.”

Altera Design & Remodeling assigns a project manager to each project who coordinates all tasks, keeps clients updated and ensures all work is completed on schedule. The company invites potential customers to visit its website for free remodeling seminars, which are designed to provide the knowledge and information they need to make the correct decisions for their homes.

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Company Philosophy

"We focus on providing excellent service from the moment a client contacts us. Since we handle all aspects of home remodeling, we can closely monitor quality and manage responsibilities to finish jobs as quickly as possible. We really listen to our clients and do our best to give them the results they want within the budgets they've set. It's our goal to make every customer's remodeling experience the best it can possibly be."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for kitchen and bathroom contractors that have earned the prestigious Diamond Certified award. For Altera Design & Remodeling, Inc., achieving a high level of customer satisfaction is a direct result of its dedication to creating unique remodeling projects that suit each client’s vision, lifestyle and budget–an approach that’s earned the company a reputation for consistently providing top-quality service. “Our reputation means everything to us,” says owner Jim Vivrette. “The majority of our work comes from repeat customers and referrals, so everyone in our company is focused on making the construction process smooth and comfortable for our clients.”

Altera Design & Remodeling has been designing, building and remodeling kitchens and bathrooms throughout the East Bay since 1986. In addition to its construction services, the company maintains a 2,000-square-foot showroom in Walnut Creek (Altera Design Kitchen & Bath) where customers can choose from a variety of cabinets, appliances, faucets, countertops, and lighting and flooring products for their remodeling projects.

Unlike kitchen and bathroom contractors that only focus on the construction side of residential remodeling, Altera Design & Remodeling handles every aspect of the remodeling process for its clients, from concept and design to final installation. “A lot of companies will say they’re full-service design/build firms, but they’re often just showrooms that work with subcontractors to complete jobs,” explains Mr. Vivrette. “When we design and build a project, we use in-house designers and contractors every step of the way. That way, we’re able to provide the best possible experiences for our clients. They only have to deal with one firm, so they know exactly who’s responsible for getting the work done.”

Another distinguishing characteristic of Altera Design & Remodeling is the emphasis it places on client communication. Before each project begins, the company holds a series of meetings with the client to ensure all details are fully understood, including a walk-through meeting to finalize the scope and practical design of the work. After the job is complete, Mr. Vivrette personally revisits the site to confirm the customer is absolutely satisfied. “If there’s a problem, I’ll write a punch list on the spot and come back to fix it,” he says. “We don’t want our customers to feel like we’re never coming back once the job is over.”

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Industry Info

Most homeowners are aware of the time-intensive nature of kitchen and bathroom remodeling projects, but few realize that particular components of the job carry their own timelines as well. According to Jennifer Rocha, operations manager of Altera Design Kitchen & Bath in Walnut Creek, when it comes to cabinetry, it’s not uncommon for the design-to-installation process to take several months. “Some people think it’ll only take a couple of weeks to get new cabinets, but cabinetry actually has one of the longest lead times of any remodeling product,” she says.

One reason cabinetry takes so long is because the process entails several phases. For instance, few homeowners realize that in addition to ordering, manufacturing and installing, there’s an initial design phase as well. “The design process usually takes a couple of weeks, although that depends on your availability to meet with the designer,” says Ms. Rocha. “Your order can’t be placed until the design is complete, so it’s best to get that done as soon as possible.”

While cabinet manufacturing tends to be the most time-consuming stage of the process, it can vary significantly depending on several factors. If a cabinet is custom designed, for example, it’ll require a longer amount of time to complete. Another factor that can affect the product’s turnaround time is the proximity of the manufacturer to your location. “Some manufacturers have plants in Nevada, so the turnaround tends to be a little bit faster for residents of California, but if a manufacturer has a plant on the East Coast, you have to factor in more transit time,” explains Ms. Rocha.

Since cabinet installation is such a lengthy process and can substantially affect the timeline of a remodeling project, Ms. Rocha recommends planning in advance as much as possible. “From the initial design to the cabinet delivery, you’re looking at several months, which is why planning ahead is crucial if you have certain goals in mind,” she says. “If you want new cabinets installed by summer, for example, you should start the process in February or March. That way, you can avoid many of the hitches that result when cabinets are regarded as an afterthought.”

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Frequently Asked Questions

Q: Can you help me find products that work with my budget?

A: Absolutely. Some people come to our showroom and think we only offer expensive, high-end products, but we actually have something for everyone’s budget.

Q: How long does it take to complete a cabinet installation project?

A: Depending on the style and customization of the cabinets, as well as the location of the manufacturer, it can take anywhere from four to nine weeks from the time you order the cabinets to the finished installation.

Q: I’m designing my bathroom to age in place, but I don’t like the look of conventional grab bars. Do you have more aesthetically appealing options?

A: Yes, we have options that can increase the safety of your bathroom without diminishing its aesthetic qualities.

Q: Can you show me a preview of what my new space will look like?

A: Yes, we have a digital 3D design program that enables us to provide preliminary glimpses at our final products.

Q: What’s your approach to quality control?

A: We take several measures to ensure quality control. First, we double-check every order before it goes out, as well as every product that comes in, which considerably minimizes the potential for error. Also, our designers are very particular about details—if they see something they would find unacceptable in their own homes, they’ll reject it and order a replacement.

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SELECTED PHOTOS FROM Altera Design & Remodeling, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jim Vivrette

Expert CONTRIBUTOR PROFILE
  • Jim Vivrette is a 29-year veteran of the remodeling industry and owner of Altera Design & Remodeling, Inc., a Diamond Certified company. He can be reached at (925) 480-7910 or by email.

Owner

Jim Vivrette: A Remodeled Career

By James Florence, Diamond Certified Resource Reporter

WALNUT CREEK — Jim Vivrette developed an early love for building by working alongside his father, but he never expected it to lead to a professional career. “When I was a boy, my dad and I began building a house up in the Sierras,” he remembers. “I loved working with him and having the opportunity to learn all the different trades. Over time, building became my hobby, but I never planned on doing it for a living.”

After graduating from UC Berkeley with a degree in economics, Jim started doing financial planning and eventually worked his way up to a vice president position at a San Francisco branch of Bank of America. However, when he found himself unexpectedly out of work, he took the opportunity to “remodel” his professional direction. “In 1986, Bank of America laid off 27,000 people, and I was one of them,” he explains. “At that point, I decided to take my avocation of building and make it my profession. I started a remodeling company that consisted of just me and my wife, Sylvia. Over the next 30 years, we grew to 23 employees and are still going strong today.”

Today, as owner of Altera Design & Remodeling, Inc., Jim says his favorite part of his job is the interpersonal interaction. “To me, it’s all about working with people: clients, employees, subcontractors, suppliers—everybody. Since our company handles everything from design to construction, it requires the involvement of many different people, so we try to create a great experience for everyone involved.”

A resident of Orinda, Jim prefers to spend the bulk of his free time outdoors. “I love to be outside, whether it’s hiking, biking, snow skiing or water skiing,” he affirms. “In particular, I love going up to the Sierras, which I’ve been doing since I was a kid.” When he’s not communing with nature, Jim enjoys reading and spending time with family, including his and Sylvia’s two grown sons, Jason and Brian, and two grandchildren.

In regard to his professional career, Jim espouses the importance of integrity. “I’ve always felt it’s important to go to bed each night with a clear conscience,” he says. “That’s why I’m all about doing the right thing, treating people properly and being a very ethical company. Those values work, and they’ve made it possible to create a wonderful company with tremendous employees. At this point, we’ve been able to help thousands of homeowners, which allows me to sleep soundly with a great sense of pride and accomplishment.”

When asked what his life might look like if he were to retire tomorrow, Jim says it wouldn’t be much different. “I don’t foresee any radical changes—I’m very comfortable with the way my life is now. I would just spend more time being outdoors with my wife and family.”

Ask Me Anything!

Q: What kinds of books do you like to read?
A: I love suspense novels, biographies and books on politics.

Q: If you could time travel, would you go to the past or the future?
A: The past. I really enjoy U.S. history, so I would love to go back in time to see some of the significant events in our country’s development.

Q: What’s your favorite holiday?
A: The 4th of July. It’s outdoors, the weather is nice, and it’s a good time with family and friends.

Q: How do you like your eggs?
A: In an omelet.

Q: Do you collect anything?
A: Antiques, especially family heirlooms.

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Expert articles
  • 3 Preliminary Considerations for Kitchen Design

    WALNUT CREEK — If you’re planning to remodel your kitchen, there are three preliminary design aspects you should consider:

    1. The outside environment
    Most kitchens have a door or window to the outside, which is an important consideration when you’re designing. Is there a nice view from your kitchen? How much light or direct sunshine does that side of the house receive? Are there any issues with heat or glare? What kind of access do you want from the kitchen to the outside? To address these and other concerns, it’s important to consider the outside of your kitchen in conjunction with the inside.

    2. Relationship to the rest of the house
    Does your kitchen have a door to the garage? Is there an adjacent family room, dining room or hallway? Depending on how your kitchen corresponds to the rest of your home, its design can impact the feng shui and traffic flow, so be sure to factor in this critical aspect.

    3. Space planning
    When space planning for your new kitchen, it’s good to think about the different zones it’s composed of. A typical kitchen will have a storage area, a preparation area, cooking areas and clean-up areas. You may have some specialty zones as well. For example, is the space shared with a home office? Are your kids going to be doing their homework in the kitchen? By thinking ahead about your kitchen’s different zones and functions, you’ll be able to plan better for maximizing practical use.

    Read moreRead less
Expert video tip
  • Video: 3 Considerations for Kitchen Design

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: When planning to remodel your kitchen, there are some basic design considerations you should take into account. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Jim Vivrette of Altera Design Kitchen & Bath to learn more.

    Diamond Certified Expert Contributor, Jim Vivrette: When you’re thinking about your kitchen remodel there’s three important things to think about when you’re doing the design of it. First is, what’s the outside environment for a kitchen? Kitchens usually have a window to the outside. Sometimes a sliding door.

    What’s going on outside? What kind of a view do you have? Is it a significant view? Is there color out there? How much brightness is there? Are you getting problems with glare? With heat? How are you going to get out into that space? So, that outer world needs to be considered before you even start a kitchen design.

    The second part is, what’s the kitchen relationship to the rest of the house? Is there an adjacent family room, or door to the garage, or a dining room, hallway? Whatever it is, you have to think about what the traffic flow is, what the space planning is within those areas before you can start to design a kitchen.

    So, once you have the outer world done, once you have the flow within the rest of the house, then you finally have a chance to start to think about the space planning within the kitchen. You need to think about the zones that you’ve got. You’ve got a clean zone. You’ve got a storage area. Prep – you may have a baking center. You’re going to have areas for cooking, and then you’re going to have clean up. And you may have some specialty zones in there also. Is it going to be a home office? Is that we’re kids do homework? So, you have to think about all those different things to come up with a great design for your new kitchen.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Altera Design & Remodeling, Inc. WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON Altera Design & Remodeling, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 188 VERIFIED CUSTOMERS i
Altera Design & Remodeling, Inc. : Average 9.3 out of 10 based on 188 unique customer surveys of customer satisfaction.

Donn T.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

1 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They may not be the cheapest but if you are looking for a quality job they are the ones to go with.

The installer they assigned to my job, Alex, was very accommodating, easy to work with, he did a good job, he explained what he was doing, and didn't mind me watching him work and asking questions.

Sandra S.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

2 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are absolutely excellent. They have great project managers, they are consistently good, they are very careful, and they do everything on time, which is amazing to me in a contractor.

They pay attention to what we want and produce it.

Lois Q.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

3 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are expensive but worth it because they do the work in the time they tell you. They do a very good job.

I liked everything.

Eric S.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

4 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough, followed through on everything and even beat the deadline. I have always been told contractors go way over and these guys were great and didn't. When they ran into additional problems, like dry rot, they told me all about it and made sure I understood everything and why it was important I get everything fixed, they were extremely thoughtful. I have used them twice on two different homes.

I think the fact they explained everything very clearly to me so I knew what to expect at every step of the remodel. They were the friendliest people, they made me feel very comfortable.

Anna E.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

5 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, reliable, and they do fabulous work.

They were on top of their game, very professional, and they helped us weigh the pros against the cons in our choices along the way. I recommended them to a friend who was very pleased as well.

Arnie A.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

6 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, they are very professional, and they have a great crew.

I liked the group that we had. They were on top of everything, and any problems were immediately resolved. They were very responsible. The construction foreman was here every day, watching over everything, and I appreciated that.

Herb N.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

7 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the fact that they have the project manager on the job. They are very timely, and they stick to the budget. They have excellent workmanship. They do super clean up after the job every day. They are very prompt. They work early in the morning until early in the evening.

The fact that they have design capabilities, we had a design person work with us who made suggestions for countertops.

Howard S.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

8 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were a very reliable company, and I was very happy with them.

The personnel, and the workmanship was very fine. I felt they were very honest, friendly, cordial, and responsible.

Joe P.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

9 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best.

Their work ethic and their standards are high. They delivered.

Keith T.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

10 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They handled everything, which was great, because I didn't have the time or the knowledge to do it. I was glad that I felt comfortable with them, and they were able to do a great job.

I liked their communication.

Ken J.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

11 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, their design team is creative, and the whole process was seamless. There were no problems. It went smoothly.

I liked their professionalism. The project manager was prompt and finished the job in a timely manner. He kept everything within budget.

Marc H.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

12 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient, and they did things exactly the way I wanted them to be done.

The entire experience was very satisfactory. I was totally happy with them.

Pat Z.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

13 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of work is outstanding, and the people are wonderful.

The quality of work is outstanding, and the people are wonderful.

Barrett G.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

14 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

Everything was professional.

Bill H.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

15 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that they are very creative and have lots of ideas. They had a lot of suggestions that I had not anticipated and the quality of the work was very good. Their suggestions made things better.

I liked the workmanship, and I was pleased with the suggestions that were provided. They helped select the colors which fit together well. The house looks beautiful.

Don H.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

16 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They pay attention to detail, and they get it right. If you are not happy with some little thing, they find a way to fix it. They get it right the first time.

They do it right and you get what you think you are going to get.

Donald S.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

17 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

A good group to work with and excellent professionalism

The people I worked with, Jim, Sarah, and Michael all tried very hard to please me. They had high standards, and they were honest.

Donald H.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

18 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do everything. I don't have any worries. They come in, they listen to me, and they take care of everything.

Their cooperation

Gary F.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

19 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job for me, and they had a lot of great ideas.

The people are very easy to work with.

Gary L.

VERIFIED Altera Design & Remodeling, Inc. CUSTOMER

20 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They helped me through the whole process, and the people who did the work were really professional. The design and the estimate were great.

It was one-stop shopping, and I had a good experience with them.

Read All 188 Survey Responses at Ratings View