Diamond Certified Company Report

All In One Home Services

Diamond Certified Company Report

All In One Home Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 335 VERIFIED CUSTOMERS i

Eric P.

VERIFIED All In One Home Services CUSTOMER

1 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job for a reasonable price.

I liked how easy it was to deal with the guy who came out.

David S.

VERIFIED All In One Home Services CUSTOMER

2 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were punctual and knew what they were doing.

I like that they sent people with the correct expertise.

Rudy S.

VERIFIED All In One Home Services CUSTOMER

3 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them, call them.

They had a very friendly technician, and they got the job done. Whenever I pointed things out to them, they corrected it.

Read All 335 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

All In One Home Services offers a wide variety of home improvement, remodeling, and repair services to homeowners in Contra Costa County and the Tri-Valley. The company does small- to medium-sized jobs that include plumbing and electrical fixture installations, rough and finish carpentry, drywall repairs, ceramic tile installations, interior and exterior painting, and complete bathroom remodeling (excluding granite and marble countertops).

All In One Home Services is independently owned and operated by Lamar Spalding. Mr. Spalding says his company, which was founded in 1998, is a well-established organization focused on superior customer service and quality workmanship. “We work very hard to make sure our service is prompt, polite and professional every step of the way.”

All of All In One Home Services’ craftsmen (the company does not use subcontractors) are background checked, have a minimum of 10 years’ experience and take great pride in their workmanship. “It’s important for us to have a well-trained, multi-skilled staff,” says Mr. Spalding. “I personally train every one of our craftsmen, and they know their work isn’t complete until each customer is completely satisfied.” For more information about the company’s specific services, Mr. Spalding invites potential clients to visit www.aiohomesolutions.com.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON All In One Home Services

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Carpentry
Electrical
Drywall
Painting
Plumbing
Tile

DIAMOND CERTIFIED RESEARCHED ARTICLES ON All In One Home Services

All In One Home Services installed these two outside sconces in a client’s home.

Company Profile

All In One Home Services offers a wide variety of home improvement, remodeling, and repair services to homeowners in Contra Costa County and the Tri-Valley. The company does small- to medium-sized jobs that include plumbing and electrical fixture installations, rough and finish carpentry, drywall repairs, ceramic tile installations, interior and exterior painting, and complete bathroom remodeling (excluding granite and marble countertops).

All In One Home Services is independently owned and operated by Lamar Spalding. Mr. Spalding says his company, which was founded in 1998, is a well-established organization focused on superior customer service and quality workmanship. “We work very hard to make sure our service is prompt, polite and professional every step of the way.”

All of All In One Home Services’ craftsmen (the company does not use subcontractors) are background checked, have a minimum of 10 years’ experience and take great pride in their workmanship. “It’s important for us to have a well-trained, multi-skilled staff,” says Mr. Spalding. “I personally train every one of our craftsmen, and they know their work isn’t complete until each customer is completely satisfied.” For more information about the company’s specific services, Mr. Spalding invites potential clients to visit www.aiohomesolutions.com.

Read moreRead Less
Company Philosophy

"We're dedicated to making the home improvement process a positive experience for our clients. We understand they sometimes feel inconvenienced by having strangers work inside their homes, so we ensure everyone in our company puts their comfort and security first. We work promptly and efficiently, and our office follows up after jobs are complete to make sure our clients are completely satisfied."

Read moreRead Less
Comparative Summary

All In One Homes Services, the local franchise of a national organization, is independently owned and operated by Lamar Spalding. Mr. Spalding says his company benefits from a formidable reputation and is organized, skilled and equipped to take on any job–from changing a light bulb to a complete bath remodel. “The ‘Handyman’ name is deceptive,” he continues. “We’re a larger contractor than most in the Bay Area. We focus on having a well-trained, multi-skilled staff made up of craftsmen who are employed by the company and have a minimum of 15 years’ experience.”

With more than 23,000 satisfied customers, All In One Homes Services is able to quickly bid, contract, staff and finish work in a timely manner, says Mr. Spalding. “We’re fully licensed and insured, and can easily provide references from past clients.”

Mr. Spalding cites the benefits of All In One Homes Services’ capabilities in three separate categories:

Scope of work
• Bath remodeling–installation of plumbing fixtures, shower and/or tub enclosures, tile floors and walls, lighting, and painting
• Carpentry–crown and baseboards, doors and windows, decks, gates and fences
• Ceramic tile–counter tops, showers, floors, walls and ceilings
• Drywall–installation, patches and texturing
• Electrical–lighting and fans, outlets and switches, circuits and breakers
• Painting–interior and exterior
• Plumbing–faucets, toilets, sinks, garbage disposals, bathtubs, and showers
• General maintenance–water damage, light bulbs, filters, minor repairs, and touch-ups

Staffing
Beyond a professionally trained office staff to handle calls and paperwork, all of All In One Homes Services’ craftspeople must pass background and criminal checks. “They’re all trained individually by me before they get on board,” says Mr. Spalding. “There’s also a program set up so once they start working; they’re monitored and reviewed on a regular basis.”

All In One Homes Services can handle multiple tasks. Rather than having a plumber one day, an electrician the next and a painter the third, it can do it all with a coordinated plan. Appointments can be made immediately from the first call. Requests are screened, the appropriate Craftsman is sent to assess the prospective job, and all cost estimates are completed upfront.

Payment
No payment is required before work begins, except for larger project deposits of no more than 10%. For most small projects, payment is due only when you are satisfied with the work.

Read moreRead Less
Industry Info

Always choose a contractor that has your best interests in mind. A quick checklist can help you avoid common mistakes when choosing a contractor to work on your home, says Lamar Spalding, owner of All In One Homes Services:

• Check references
• Confirm licensing and insurance coverage
• Ask about training and experience
• Pay after work is completed (never more than 10 percent of the total in advance)
• Review work in progress
• Get a project plan and pricing in writing

“There are a lot of people who do things verbally,” notes Mr. Spalding. “That’s technically legally binding in California if it’s under $500, but it leaves a great deal open to dispute.” During the construction downturn in recent years, there are many skilled workers who are trying to make money on their own. It’s more important than ever to work with reputable companies that are established and will provide service guarantees, he says. A professional contractor should also have established relationships with quality suppliers and skilled craftsmen that can meet specific needs.

It’s important to stay involved in a project through its completion. Most contractors hope that each customer can be a potential reference for future work. Review the work that’s been done and ask questions when needed. It’s in the best interest of both the customer and contractor to address complaints or concerns at the time of the job rather than at a later date. With an established, larger contractor, complaints can be made in confidence and corrections can be completed to each party’s satisfaction.

Read moreRead Less
Frequently Asked Questions

Q: How do you charge for your work?

A: We do that on a specific bid basis. We’ll come to a customer’s house for an assessment and give them a price before the job begins. We’re prepared to take the financial risk on our jobs. We want the customer to know how much they’re going to spend before we start. Any changes to original plans require a contract revision.

Q: How do you handle changes to work plans?

A: No changes to the price or the scope of work on any contract are made until the customer has signed a written change order defining the specific changes and pricing. Change orders usually result from unforeseen conditions revealed in the course of original job, and these conditions are corrected before the original work is continued.

Q: When can you start work?

A: If the homeowner and living space are prepared, we can usually start work immediately.

Q: Who are your employees?

A: All our craftsmen are employees of the company. We have an advantage over some contractors in that we completely control our craftsmen’s schedules. At this point, they all have a minimum of 15 years’ experience. We perform full background checks, and they work under our licenses and are supervised on a regular basis.

Q: Do you guarantee your work?

A: Yes, generally for one year in writing. We can’t warranty materials or equipment purchased by customers, but if we purchase the material and it fails, we’ll take responsibility.

Q: Will you give us a free estimate?

A: There’s a $30 fee to come to a site to price a job when you’re only seeking an estimate. The fee is charged only if you decide not to work with us, and is refunded should you elect to hire us at a later date. The fee won’t apply to work we can’t do, and doesn’t apply to repeat customers.

Read moreRead Less

SELECTED PHOTOS FROM All In One Home Services

View Comments
Shares
All In One Home Services WEBSITE AND EXTERNAL FEED
  • All In One Home Services SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON All In One Home Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 335 VERIFIED CUSTOMERS i
All In One Home Services : Average 8.6 out of 10 based on 335 unique customer surveys of customer satisfaction.

Eric P.

VERIFIED All In One Home Services CUSTOMER

1 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job for a reasonable price.

I liked how easy it was to deal with the guy who came out.

David S.

VERIFIED All In One Home Services CUSTOMER

2 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were punctual and knew what they were doing.

I like that they sent people with the correct expertise.

Rudy S.

VERIFIED All In One Home Services CUSTOMER

3 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them, call them.

They had a very friendly technician, and they got the job done. Whenever I pointed things out to them, they corrected it.

Lynne R.

VERIFIED All In One Home Services CUSTOMER

4 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them four times for 5 different types of projects, repairing my deck steps, electrical work, plumbing, door work, and tile work. The advantage is that you get to select your own materials, and they will bring all of the extra stuff. For example, I was very happy with my steal doors, so I got the locks, trim work, and door frames, and he brought all of the handyman stuff like putty and the tools. I am very satisfied. I use them a few times a year.

It's not like calling a regular contractor, because they do exactly what you want and take smaller jobs, like putting in my doors while many other places that I called would not do a small job. They wanted to do my whole house. I also liked that they were prompt, and they were good about staying in touch by phone.

Anne M.

VERIFIED All In One Home Services CUSTOMER

5 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are fine.

I liked the finished project.

Natalie R.

VERIFIED All In One Home Services CUSTOMER

6 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don

I could get someone with the skills that I needed.

Melinda E.

VERIFIED All In One Home Services CUSTOMER

7 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy who came out was very knowledgeable, super easy to work with, very flexible, and very friendly.

I really liked the ease of working with him, and I got what I wanted. I had bought a big piece of furniture, and he came out to measure where I wanted to put it. He then went out and got it for me. When he came back, he assembled it, made suggestions, and did the wiring for me. The project was done in a really quality manner, and there was not a lot of effort on my part. I got to stay home and relax upstairs while he worked downstairs and finished the project. It was just so simple and easy.

Rachel L.

VERIFIED All In One Home Services CUSTOMER

8 of 335

Quality 10
10 10
Loyalty No
CRITIQUE

They are reliable and trustworthy.

They got the job done.

Eric K.

VERIFIED All In One Home Services CUSTOMER

9 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really like that when they have 15 minutes left over on a job, they tell you that there are 15 minutes left and ask if you have any questions or anything else that you want done, since you are paying for those 15 minutes. Also, they keep me updated on how long the jobs are going to be or if they will be taking longer, which they never do. They bring guys to work that have been around the block 17 times and are more experienced. Also, the guys walk around Home Depot and Lowes just to see what stuff they have on sale, so they always know where to get the stuff for my house.

Their employees and the guys that come out, there is a strong sense of security with this company. They call ahead when they are 15 minutes away and have little shirts with their company name on it. Since I am mostly home alone, I appreciate this courtesy. Also, their prices are not the lowest or highest, just fair. Cindy in the office is also very nice. She always calls me to keep me up to date and gets back to me quickly.

Lily S.

VERIFIED All In One Home Services CUSTOMER

10 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, reliable, and their work is top-notch.

The person who worked on our house, Dave, was amazing. We had a contractor issue with a past company. The former contractor had fixed up our house for the inspector and we failed. Afterwards, David, from All In One inspected the house, and there were 17 violations. All In One saved us. They fixed everything to the point where the inspector was completely satisfied. They did electric and piping. They were amazing. The owner, Lamar, is amazing and so is Dave. I also liked that they checked up on us afterwards.

Jeff F.

VERIFIED All In One Home Services CUSTOMER

11 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

They came out four different times for four different things. They always came prepared and bought all of the parts that they needed. I also like that they have been in business for a long time. The electrician was good. He did quality work.

Alan Y.

VERIFIED All In One Home Services CUSTOMER

12 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive and fit my needs.

I like how service-oriented they are.

Ann K.

VERIFIED All In One Home Services CUSTOMER

13 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using them for about 8 years now. Every employee is friendly, smart, outgoing, and personable. They always do the job right the first time around, which is one of the main things that I look for in a company that I want to hire.

I love them. I know that when I call them, I'm going to get a phone call back the same day. They have very good customer service, they are dependable, always flexible around my schedule, and they are competent.

Maryanne M.

VERIFIED All In One Home Services CUSTOMER

14 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, competent, thorough, reliable, and positive attitude

Friendly, on time, prompt, fair price, and reliable

Charlotte H.

VERIFIED All In One Home Services CUSTOMER

15 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

Over the last several years, I have found them to be quite efficient and capable.

They come when they promise they'll come and they get the job done.

Mr. C.

VERIFIED All In One Home Services CUSTOMER

16 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are communicative, they provide a good service, and very trustworthy.

I think the quality of their work is great and I like that they are honest.

Dwight G.

VERIFIED All In One Home Services CUSTOMER

17 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable, very efficient, and they ultimately did what they promised they'd do. They took the time to get it done right the first time around.

They were upfront, honest, and they did what we wanted them to do. They were also very personable, competent, and hardworking.

Ann O.

VERIFIED All In One Home Services CUSTOMER

18 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do exactly what they promise they'll do. I am very satisfied.

There were never any surprises. They were very transparent, which was nice.

Janet C.

VERIFIED All In One Home Services CUSTOMER

19 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They literally can do it all.

I like that they are reliable and efficient. They came out on a short notice and they did the work very quickly and efficiently.

Janet M.

VERIFIED All In One Home Services CUSTOMER

20 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I'd say they're responsive, efficient, and professional.

They're professional, always on time, very responsive, and they do the job they say they're going to do.

Read All 335 Survey Responses at Ratings View