Diamond Certified Company Report

All In One Home Services

Diamond Certified Company Report

All In One Home Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 385 VERIFIED CUSTOMERS i

Eric P.

VERIFIED All In One Home Services CUSTOMER

1 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job for a reasonable price.

I liked how easy it was to deal with the guy who came out.

David S.

VERIFIED All In One Home Services CUSTOMER

2 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were punctual and knew what they were doing.

I like that they sent people with the correct expertise.

Rudy S.

VERIFIED All In One Home Services CUSTOMER

3 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them, call them.

They had a very friendly technician, and they got the job done. Whenever I pointed things out to them, they corrected it.

Read All 385 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Lamar Spalding, Owner

All In One Home Services offers a wide variety of home improvement, remodeling, and repair services to homeowners in Contra Costa County and the Tri-Valley. The company does small- to medium-sized jobs that include plumbing and electrical fixture installations, rough and finish carpentry, drywall repairs, ceramic tile installations, interior and exterior painting, and complete bathroom remodeling (excluding granite and marble countertops).

All In One Home Services is independently owned and operated by Lamar Spalding. Mr. Spalding says his company, which was founded in 1998, is a well-established organization focused on superior customer service and quality workmanship. “We work very hard to make sure our service is prompt, polite and professional every step of the way.”

All of All In One Home Services’ craftsmen (the company does not use subcontractors) are background checked, have a minimum of 10 years’ experience and take great pride in their workmanship. “It’s important for us to have a well-trained, multi-skilled staff,” says Mr. Spalding. “I personally train every one of our craftsmen, and they know their work isn’t complete until each customer is completely satisfied.” For more information about the company’s specific services, Mr. Spalding invites potential clients to visit www.aiohomesolutions.com.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON All In One Home Services

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Carpentry
Electrical
Drywall
Painting
Plumbing
Tile

DIAMOND CERTIFIED RESEARCHED ARTICLES ON All In One Home Services

All In One Home Services installed these two outside sconces in a client’s home.

Company Profile

All In One Home Services offers a wide variety of home improvement, remodeling, and repair services to homeowners in Contra Costa County and the Tri-Valley. The company does small- to medium-sized jobs that include plumbing and electrical fixture installations, rough and finish carpentry, drywall repairs, ceramic tile installations, interior and exterior painting, and complete bathroom remodeling (excluding granite and marble countertops).

All In One Home Services is independently owned and operated by Lamar Spalding. Mr. Spalding says his company, which was founded in 1998, is a well-established organization focused on superior customer service and quality workmanship. “We work very hard to make sure our service is prompt, polite and professional every step of the way.”

All of All In One Home Services’ craftsmen (the company does not use subcontractors) are background checked, have a minimum of 10 years’ experience and take great pride in their workmanship. “It’s important for us to have a well-trained, multi-skilled staff,” says Mr. Spalding. “I personally train every one of our craftsmen, and they know their work isn’t complete until each customer is completely satisfied.” For more information about the company’s specific services, Mr. Spalding invites potential clients to visit www.aiohomesolutions.com.

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Company Philosophy

“We’re dedicated to making the home improvement process a positive experience for our clients. We understand they sometimes feel inconvenienced by having strangers work inside their homes, so we ensure everyone in our company puts their comfort and security first. We work promptly and efficiently, and our office follows up after jobs are complete to make sure our clients are completely satisfied.”

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Comparative Summary

All In One Homes Services, the local franchise of a national organization, is independently owned and operated by Lamar Spalding. Mr. Spalding says his company benefits from a formidable reputation and is organized, skilled and equipped to take on any job–from changing a light bulb to a complete bath remodel. “The ‘Handyman’ name is deceptive,” he continues. “We’re a larger contractor than most in the Bay Area. We focus on having a well-trained, multi-skilled staff made up of craftsmen who are employed by the company and have a minimum of 15 years’ experience.”

With more than 23,000 satisfied customers, All In One Homes Services is able to quickly bid, contract, staff and finish work in a timely manner, says Mr. Spalding. “We’re fully licensed and insured, and can easily provide references from past clients.”

Mr. Spalding cites the benefits of All In One Homes Services’ capabilities in three separate categories:

Scope of work
• Bath remodeling–installation of plumbing fixtures, shower and/or tub enclosures, tile floors and walls, lighting, and painting
• Carpentry–crown and baseboards, doors and windows, decks, gates and fences
• Ceramic tile–counter tops, showers, floors, walls and ceilings
• Drywall–installation, patches and texturing
• Electrical–lighting and fans, outlets and switches, circuits and breakers
• Painting–interior and exterior
• Plumbing–faucets, toilets, sinks, garbage disposals, bathtubs, and showers
• General maintenance–water damage, light bulbs, filters, minor repairs, and touch-ups

Staffing
Beyond a professionally trained office staff to handle calls and paperwork, all of All In One Homes Services’ craftspeople must pass background and criminal checks. “They’re all trained individually by me before they get on board,” says Mr. Spalding. “There’s also a program set up so once they start working; they’re monitored and reviewed on a regular basis.”

All In One Homes Services can handle multiple tasks. Rather than having a plumber one day, an electrician the next and a painter the third, it can do it all with a coordinated plan. Appointments can be made immediately from the first call. Requests are screened, the appropriate Craftsman is sent to assess the prospective job, and all cost estimates are completed upfront.

Payment
No payment is required before work begins, except for larger project deposits of no more than 10%. For most small projects, payment is due only when you are satisfied with the work.

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Industry Info

Always choose a contractor that has your best interests in mind. A quick checklist can help you avoid common mistakes when choosing a contractor to work on your home, says Lamar Spalding, owner of All In One Homes Services:

• Check references
• Confirm licensing and insurance coverage
• Ask about training and experience
• Pay after work is completed (never more than 10 percent of the total in advance)
• Review work in progress
• Get a project plan and pricing in writing

“There are a lot of people who do things verbally,” notes Mr. Spalding. “That’s technically legally binding in California if it’s under $500, but it leaves a great deal open to dispute.” During the construction downturn in recent years, there are many skilled workers who are trying to make money on their own. It’s more important than ever to work with reputable companies that are established and will provide service guarantees, he says. A professional contractor should also have established relationships with quality suppliers and skilled craftsmen that can meet specific needs.

It’s important to stay involved in a project through its completion. Most contractors hope that each customer can be a potential reference for future work. Review the work that’s been done and ask questions when needed. It’s in the best interest of both the customer and contractor to address complaints or concerns at the time of the job rather than at a later date. With an established, larger contractor, complaints can be made in confidence and corrections can be completed to each party’s satisfaction.

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Frequently Asked Questions

Q: How do you charge for your work?

A: We do that on a specific bid basis. We’ll come to a customer’s house for an assessment and give them a price before the job begins. We’re prepared to take the financial risk on our jobs. We want the customer to know how much they’re going to spend before we start. Any changes to original plans require a contract revision.

Q: How do you handle changes to work plans?

A: No changes to the price or the scope of work on any contract are made until the customer has signed a written change order defining the specific changes and pricing. Change orders usually result from unforeseen conditions revealed in the course of original job, and these conditions are corrected before the original work is continued.

Q: When can you start work?

A: If the homeowner and living space are prepared, we can usually start work immediately.

Q: Who are your employees?

A: All our craftsmen are employees of the company. We have an advantage over some contractors in that we completely control our craftsmen’s schedules. At this point, they all have a minimum of 15 years’ experience. We perform full background checks, and they work under our licenses and are supervised on a regular basis.

Q: Do you guarantee your work?

A: Yes, generally for one year in writing. We can’t warranty materials or equipment purchased by customers, but if we purchase the material and it fails, we’ll take responsibility.

Q: Will you give us a free estimate?

A: There’s a $30 fee to come to a site to price a job when you’re only seeking an estimate. The fee is charged only if you decide not to work with us, and is refunded should you elect to hire us at a later date. The fee won’t apply to work we can’t do, and doesn’t apply to repeat customers.

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SELECTED PHOTOS FROM All In One Home Services

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Lamar Spalding

Expert CONTRIBUTOR PROFILE
  • Lamar Spalding is president of All In One Home Services, a Diamond Certified company. He can be reached at (925) 938-6251 or by email.

Lamar Spalding: An Unlikely Inspiration

By James Florence, Diamond Certified Resource Reporter

DUBLIN — With a background in product management, Lamar Spalding never expected to one day own a home repair business. However, in the course of renovating his own home, he was struck by an unlikely inspiration. “In 1989, I purchased a ‘fixer upper’ and spent the next seven years working on it,” he remembers. “During this time, I worked with a lot of contractors and was quite amazed at the inconsistency of my experiences. Some contractors were really organized and on top of things while others seemed like they were just winging it. This made it challenging to find the right professionals for the job, which made me think, ‘There has to be a better way.’”

Thus inspired, Lamar decided to take matters into his own hands and get involved in the home improvement industry. “Basically, I saw a need and realized I would be a good person to fill it,” he says. “I ended up purchasing an existing home repair company and completely reforming it. The biggest change I made was hiring contractors who were not only skilled in their work but could also establish the rapport necessary for clients to feel comfortable. This would ensure both workmanship and customer service were prioritized.”

Today, as president of All In One Home Services, Lamar says his favorite part of his job is helping his employees thrive. “I spend a great deal of time getting to know our contractors, becoming familiar with their particular strengths and lining them up with the right jobs. This helps me keep them happy, and I know if my contractors are happy, our clients will be as well.”

A resident of Dublin, Lamar spends his time outside of work on a variety of pastimes. “I like playing tennis, exercising and spending time with my two grown sons,” he details. “Most of all, I enjoy traveling. I typically travel four to six weeks out of the year and go all over the world. For instance, this year I have plans to visit Australia and Japan.”

When asked the first thing he’d do if he were to retire tomorrow, Lamar says he’d do some more traveling. “As I’m getting older, I’ve committed to adding one week of vacation time each year until I retire. Most of that I plan to spend traveling and seeing the world. Right now, I’m up to about six weeks.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Morimoto Napa in Napa.

Q: What kinds of books do you like?

A: Mostly murder mysteries and science fiction, but I also really enjoy biographies, especially the work of Walter Isaacson.

Q: What was your first job?

A: I was a fabricator at a company that made prototypes.

Q: If you could instantly pick up a new skill, what would you choose?

A: The ability to play a musical instrument. I would love to be able to perform music for people.

Q: What kinds of music do you like?

A: I’m basically your classic hippie rock-and-roller, but I listen to a lot of jazz as well.

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Expert articles
  • How to Choose a Quality Contractor

    DUBLIN — A successful home improvement project starts and ends with the choice of a quality contractor. So, how can you be sure to choose one? Follow these steps:

    Find a few good candidates. There are several different starting points for finding contractors. One is getting referrals from friends and neighbors who have hired contractors in the past. You can also utilize directories and online resources (such as the Diamond Certified Resource) to locate prospective candidates for your project.

    Do some research. After tracking down a few good candidates, research each contractor’s background and reputation. Verify that they’re properly licensed and insured—you can do this through the Contractors State License Board’s website (www.cslb.ca.gov). It’s also a good idea to read each contractor’s online reviews to see what their past customers are saying.

    Make a call. Give each contractor a call and ask them a few questions. How are you treated on the phone? What sort of vibe do you get from them? Are they willing and able to provide references?

    Meet in person. The in-person meeting is very important, as it allows each party to get a feel for whether the partnership would be a good fit. Keep in mind that not only will you be vetting the contractor, the contractor will likely be vetting you. They’ll want to know that you have a good sense of your project, as well as an adequate budget to pay for it.

    Compare quotes. Within a few days of meeting you in person, each contractor should provide you with a price quote for the job. The quotes you receive should be mostly similar, but there may be key differences in the details. These differences will help you formulate new questions and give you an idea of which contractor is offering the best value for your investment.

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  • Details to Look for in a Home Improvement Contract

    DUBLIN — The foundation of any substantial home improvement project is a good contract. The question is: what constitutes a good contract? Besides being clear and accurate, a good contract will be thoroughly detailed. Here are some details you should expect to see:

    •  A firm total price for the project

    •  Specifics regarding the scope of work, including materials and labor. Preferably, plans and drawings should be included as well.

    •  Estimated dates, including start and completion dates

    •  A specified payment schedule. Typically, this starts with the down payment, which, according to California law, can only be 10 percent of the contract price, up to a maximum of $1,000. Subsequent payments will usually be tied to specific events, not arbitrary dates (a payment upon completion of demolition, a payment upon completion of framing, etc.).

    •  Statements regarding the acquisition of permits. If permits are needed for your project (most home improvement projects require them), these should be specified in the contract, as well as who is expected to procure them (the contractor or the client).

    •  Statements regarding warranties. California law requires contractors to provide one-year warranties on all work performed and warranties of up to 10 years for large projects.

    •  A right of rescission form. By law, consumers are entitled to a three-day grace period during which they can cancel the contract without penalty. Keep in mind that this only applies to projects priced more than $750 (labor and materials included).

    With a clear and comprehensive contract in hand, your home improvement project will be off to a strong start.

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Expert video tip
  • Video: What’s in a Building Contract?

    Complete Video Transcription:

    DUBLIN — Host, Sarah Rutan: Before signing a contract for a home improvement project, it’s a good idea to double-check the details. Today we’re in Dublin with Diamond Certified Expert Contributor Lamar Spalding of All In One Home Services to learn more.

    Diamond Certified Expert Contributor, Lamar Spalding: If you’re going to be doing any substantial home improvements, you’re going to need a good contract. So, what do you need in that contract? First of all, the contract should be specific. It should detail out what you need to have done, preferably with plans and drawings. Then it needs to have an estimated start date, and more importantly an estimated completion date and a firm price for the work as stated. Other things that are required are often a down payment. Down payments are allowed only to be ten percent of the contract price up to a maximum of one thousand dollars. There should be a schedule of payments, so you know when you’re going to be required to make payments. They should be tied to specific events and not arbitrary dates and amounts.

    So, for instance, so much upon completion of demolition, so much upon completion of framing, et cetera. You should check to make sure that there are statements regarding warranties. By law, the state of California requires contractors to have a one-year warranty on all work performed. And up to ten years for larger projects. Even if you’re working with a small handyman on a small project, you should have them write in on the contract what their warranty is. Another thing that’s of importance is to know that on large contracts you have a three-day right of rescission. So, you can sign the contract and then have up to three days to rescind that contract without any penalty.

    Those are the key points to have. Make sure that there are documentation of insurance and also statements regarding the need for permits and who is going to be getting them. They’re often required on bigger projects. With those things in hand and a written project signed and dated by both parties, you’re off to a good start to make sure that if things arise you have documentation to go back to, to straighten things out.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: How to Find the Right Contractor

    Complete Video Transcription:

    DUBLIN — Host, Sarah Rutan: Want your home improvement project to be successful? Your best bet is to find the right contractor. Today we’re in Dublin with Diamond Certified Expert Contributor Lamar Spalding of All In One Home Services to learn more.

    Diamond Certified Expert Contributor, Lamar Spalding: A successfully completed home improvement project starts and ends with a choice of the right contractor. So how do you go about doing that? Hopefully you have friends and neighbors who have had work done for them, and they have had good success. But perhaps you haven’t, so you’re going to go maybe look at the yellow pages or perhaps online. There are lots of different places as a starting point.

    Once you’ve gotten a few contractors, especially on larger projects – licensed contractors if the job is over $500 – you need to start interviewing them. But first do a little research. If they’re licensed, you can check their license online. You can look at how long they’ve been in business, what their reputation is. Then you need to give them a call and see how they respond to you on the phone. Who is answering the calls? Who is answering your questions? Do they have references? Are they licensed? Those kind of questions are a good starting point. That will allow you to whittle down the larger pool to a few companies that you feel comfortable with – initially online – in person.

    And then it’s time for you to meet with them. And this is a very important meeting because not only are you going to be selecting them, they may be selecting you. They need to know that you have a good sense of your project, that you have a budget, that you know what you want – those kinds of things. And if you have a good relationship with that person, then you can get a good quote from them. Once you have a series of quotes, you have a good starting point to make a decision. The quotes allow you to compare one to another. They’ll often be similar but with key differences, and you can use those differences to help you formulate new questions and look at different options. And ultimately, between the contracts – the quoted contracts and the interactions you’ve had, you’ll be able to select a good contractor.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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All In One Home Services WEBSITE AND EXTERNAL FEED
  • All In One Home Services SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON All In One Home Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 385 VERIFIED CUSTOMERS i
All In One Home Services : Average 8.7 out of 10 based on 385 unique customer surveys of customer satisfaction.

Eric P.

VERIFIED All In One Home Services CUSTOMER

1 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job for a reasonable price.

I liked how easy it was to deal with the guy who came out.

David S.

VERIFIED All In One Home Services CUSTOMER

2 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were punctual and knew what they were doing.

I like that they sent people with the correct expertise.

Rudy S.

VERIFIED All In One Home Services CUSTOMER

3 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them, call them.

They had a very friendly technician, and they got the job done. Whenever I pointed things out to them, they corrected it.

Mario C.

VERIFIED All In One Home Services CUSTOMER

4 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very friendly and very knowledgeable. We have used them 2 or 3 times.

They were punctual. They did an excellent job with the lighting and everything else that we had to have done.

Lavetta C.

VERIFIED All In One Home Services CUSTOMER

5 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their electrician is tops. He is thorough, gets it done correctly, and involves you every step of the way. They are a nice group that you can trust.

The electrician, we have used him several times.

Mary H.

VERIFIED All In One Home Services CUSTOMER

6 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They did a good job.

Linda L.

VERIFIED All In One Home Services CUSTOMER

7 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

One problem was that I had questions about several different areas, but he wasn't supposed to do all of the work. They just do one type of service at a time.

My guy was very knowledgeable with what I called about.

John M.

VERIFIED All In One Home Services CUSTOMER

8 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they are going to do, and you know the pricing upfront.

The people they send out are actually electricians.

Donna M.

VERIFIED All In One Home Services CUSTOMER

9 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, reasonable, and you can count on them.

Friendliness

Monique P.

VERIFIED All In One Home Services CUSTOMER

10 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to call them right away. They get the job done quickly and with expertise. They were very reasonable.

Lee Swanson is an excellent electrician. They are great every time that we call, and they have been able to handle whatever task we need. We have nothing but good things to say about them.

Eugene P.

VERIFIED All In One Home Services CUSTOMER

11 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are competent, reliable, and do very good job.

They are prompt and on time, which doesn't happen very often these days.

Michael S.

VERIFIED All In One Home Services CUSTOMER

12 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust him. He gave me a very fair price, he was knowledgeable, and he answered questions that I didn't even know I had. He is very proficient in what he does.

He is very honest.

Lucia S.

VERIFIED All In One Home Services CUSTOMER

13 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

Satisfactory

Decent, nice people

Karen W.

VERIFIED All In One Home Services CUSTOMER

14 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very competent and can help you with any home project.

They were really professional all the way through from understanding the project, setting the appointment, and sending out knowledgeable staff with a great attitude to take care of everything. It was very positive. I had been waiting for some time to get the work done, so I was kind of cranky, but they were great.

Joyce E.

VERIFIED All In One Home Services CUSTOMER

15 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very dependable and personable service

Nothing

Tammie F.

VERIFIED All In One Home Services CUSTOMER

16 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just say that they have a lot of various services that they are very good at.

They were easy to work with and were great with scheduling.

Rose G.

VERIFIED All In One Home Services CUSTOMER

17 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough.

They are on time

Edith H.

VERIFIED All In One Home Services CUSTOMER

18 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great company to call and engage in services needed for your home.

The lady who does the scheduling is very nice.

Donna J.

VERIFIED All In One Home Services CUSTOMER

19 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are quick and knowledgeable. We had electrical and plumbing work done. They do a little bit of everything.

Everyone that works for them is great.

Subathru M.

VERIFIED All In One Home Services CUSTOMER

20 of 385

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good at getting someone out to me right away.

Nothing

Read All 385 Survey Responses at Ratings View