Diamond Certified Company Report

Advanced Cleaning Systems Inc.

Diamond Certified Company Report

Advanced Cleaning Systems Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 96 VERIFIED CUSTOMERS i

Julie C.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

1 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They reacted and acted very professionally and thoroughly.

I liked the man who came to see us. He was courteous, timely and prompt.

Christy C.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

2 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, they do good work, they're reasonably priced, and they're very trustworthy to have in your home. I would absolutely recommend them to anyone.

Basically, I just thought he did a great job.

Claudio M.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

3 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

I only dealt with the owner both times and he was very competent and very detail oriented. He was very reliable and very punctual. He did a wonderful job.

He got the job done.

Read All 96 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeff Yamaoka, Owner

Advanced Cleaning Systems Inc. cleans all types of carpet and upholstery for residential and commercial clients throughout the Bay Area. In addition to its comprehensive carpet cleaning capabilities (which can be scheduled on a daily, weekly, bi-weekly or monthly basis), the company offers various janitorial services for homes and businesses that include everything from floor stripping and waxing to exterior pressure washing and window cleaning.

Owner Jeff Yamaoka credits much of Advanced Cleaning Systems’ success to his hands-on management style, which includes acting as the contact person for every cleaning job to ensure a smooth process. “I do everything from taking the customer’s initial phone call to providing an in-person estimate,” he explains. “That way, our customers feel like they have a  personal relationship with the entire company.”

Advanced Cleaning Systems utilizes a variety of state-of-the-art equipment and products to deep clean its customers’  carpets, including a truckmounted hot water extraction system and a hot water injection sprayer that helps release soil and greasy residues. “The equipment we use  completely removes allergens and ensures clean, sanitized results,” says Mr. Yamaoka. “We want every customer to know we’ve done everything in our power to provide the best possible service.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Advanced Cleaning Systems Inc.

COMPANY CONTACT
Service AREA

The San Francisco Bay Area

SERVICES PERFORMED

Carpet & Upholstery Cleaning
Floor Restoration & Cleaning
Window Cleaning
Residential & Commercial

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Advanced Cleaning Systems Inc.

Company Profile

Advanced Cleaning Systems Inc. cleans all types of carpet and upholstery for residential and commercial clients throughout the Bay Area. In addition to its comprehensive carpet cleaning capabilities (which can be scheduled on a daily, weekly, bi-weekly or monthly basis), the company offers various janitorial services for homes and businesses that include everything from floor stripping and waxing to exterior pressure washing and window cleaning.

Owner Jeff Yamaoka credits much of Advanced Cleaning Systems’ success to his hands-on management style, which includes acting as the contact person for every cleaning job to ensure a smooth process. “I do everything from taking the customer’s initial phone call to providing an in-person estimate,” he explains. “That way, our customers feel like they have a  personal relationship with the entire company.”

Advanced Cleaning Systems utilizes a variety of state-of-the-art equipment and products to deep clean its customers’  carpets, including a truckmounted hot water extraction system and a hot water injection sprayer that helps release soil and greasy residues. “The equipment we use  completely removes allergens and ensures clean, sanitized results,” says Mr. Yamaoka. “We want every customer to know we’ve done everything in our power to provide the best possible service.”

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Company Philosophy

"Our goal is to build long-lasting relationships with our clients based on trust and reliability– they know we'll always be available to answer their questions and provide them with high-quality cleaning services. We focus on efficiency and non-intrusiveness, so every job is completed with minimal disruption to the customer's daily routine."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For Advanced Cleaning Systems Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: combine high-quality cleaning services and superior customer service on every job, regardless of its size. “We make every effort to ensure our customers are completely satisfied,” affirms owner Jeff Yamaoka. “Ultimately, we want to leave them with the assurance that we’ve done everything in our power to provide the best possible service.”

Advanced Cleaning Systems has been cleaning all types of carpet and upholstery for residential and commercial clients throughout the Bay Area since 1975. The company can schedule cleanings on a daily, weekly, bi-weekly or monthly basis, and it utilizes a variety of state-of-the-art products and equipment to deep clean carpets, including a truck-mounted hot water extraction system and a hot water injection sprayer that helps release greasy residues and soil.

Unlike less experienced carpet cleaning companies that take an “assembly line” approach to each project in an effort to maximize their workload volume, Advanced Cleaning Systems provides every job with the personal touch of Mr. Yamaoka himself. “Many corporate carpet cleaning companies send multiple people to customers’ homes, and sometimes people aren’t comfortable with that,” he explains. “I take a lot of pride in being the contact person for my business. I talk to customers, make their appointments and provide them with estimates. That’s definitely something that differentiates us–our customers know exactly what they’re going to get because I’m the one explaining everything.”

Another attribute that sets Advanced Cleaning Systems apart from its competition is the sheer diversity of its services, which allows customers to complete several projects at once without hiring multiple companies. “In addition to cleaning carpet and upholstery, we provide janitorial services that include floor cleaning and waxing, pressure washing, window cleaning, and more,” says Mr. Yamaoka. “Our customers really appreciate having such a variety of options.”

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Frequently Asked Questions

Q: How soon can you start my job?

A: It depends on how busy we are, but if you’re in a rush, we can usually schedule your job within the week.

Q: How long will it take for my carpet to dry?

A: It usually takes eight to 10 hours for carpet to dry, but it really depends on the humidity level in your home and other weather-related factors. On a rainy day, for example, it takes at least 24 hours to completely dry a carpet.

Q: Do you offer in-home upholstery cleaning or do I need to come to your location?

A: We’ll come to your home and clean your upholstery.

Q: How do I know if I need pressure washing services?

A: A good indicator is the presence of moss growing on a surface. A buildup of moss and debris often causes a surface to become slippery, which makes it a safety issue on top of an aesthetic problem. When we pressure wash such a surface, we remove that residue and open up the surface’s pores so it’s safer to walk on. However, we always tell customers that once a surface has been pressure washed, it becomes even more susceptible to moss and re-soiling in the future, so it’s a good idea to schedule pressure washing services on an annual or biannual basis.

Q: How do I maintain my non-carpeted floors after they have been cleaned?

A: The best way to maintain a floor is to dust-mop it daily to remove dry debris and wet-mop it three times a week with a neutral cleaner. In order to maintain its shine and keep it looking like new, you should have your floor scrubbed and recoated at least once a year.

Q: What types of janitorial services do you offer?

A: We provide complete janitorial services for commercial office buildings and condominiums that include things like trash removal, vacuuming, dusting, mopping, and restroom cleaning and maintenance. These services are available on a contract basis, ranging from once a week to five or six days a week.

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SELECTED PHOTOS FROM Advanced Cleaning Systems Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jeff Yamaoka

Expert CONTRIBUTOR PROFILE
  • Jeff Yamaoka is a 25-year veteran of the carpet cleaning industry and owner of Advanced Cleaning Systems Inc., a Diamond Certified company since 2012. He can be reached at (415) 938-3420 or by email.

Jeff Yamaoka: Advanced Expertise

By James Florence, Diamond Certified Program Reporter

SAN FRANCISCO — Jeff Yamaoka always figured he’d take over his father’s business one day, but rather than adopt a complacent mindset, he took the initiative to further advance his industry expertise. “My dad started Advanced Cleaning Systems Inc. in 1989 to provide janitorial services for office buildings, banks and other commercial locations,” he says. “We did some small-scale carpet cleaning, and as time went on, I became more interested in that aspect of the trade. To gain more experience, I spent five years working for a major carpet cleaning company before returning to the family business.”

Since assuming ownership of Advanced Cleaning Systems in 2005, Jeff has employed his accumulated expertise in the carpet cleaning trade to expand the company’s capabilities. “We still offer janitorial services, but we’ve also been able to branch out and provide our customers with a full range of carpet and upholstery cleaning services,” he says.

A lifetime resident of San Francisco, Jeff expresses his appreciation for living and working in the City by the Bay. “I love the diversity of the population here,” he says. “I get to meet people from all different backgrounds, and regardless of who I do business with, it’s almost always a pleasant experience. Plus, it’s pretty cool to drive around and get to know different areas of the city.”

Outside of work, Jeff spends much of his time in another professional capacity. “I’m a basketball referee,” he explains. “I’ve been officiating since high school—I started out with youth leagues and worked my way up to the college level, where I currently officiate both upper and lower divisions. During the season, I typically work 25 to 30 games, so it definitely takes up most of my time outside of the business.”

In regard to his professional career, Jeff draws a parallel between his dual occupations as a referee and a business owner. “One thing I’ve learned through officiating is the importance of maintaining a high level of professionalism,” he explains. “As you advance into the upper divisions, the standards and expectations become much higher. I think this definitely translates to my business—as with sports officiating, there’s a lot of competition in the cleaning business, so if you want to be successful, you have to maintain a high level of professionalism and be at the top of your game.”

When asked the first thing he’d do if he were to retire tomorrow, Jeff says he’d head out to see the world. “I would certainly like to do some traveling, which is something I haven’t had many opportunities to do. I’m part Japanese and part Filipino, and I’ve never been to either Japan or the Philippines, so it’d be neat to visit those countries and get in touch with my heritage.”

Ask Me Anything!

Q: Coffee or tea?
A: Coffee.

Q: What’s your favorite sports team?
A: The Golden State Warriors.

Q: Do you consider yourself a dog person or a cat person?
A: A dog person. I have a Staffordshire terrier named Dakota.

Q: What’s your favorite restaurant?
A: Sol Food in San Rafael.

Q: What’s your favorite thing to do on a rainy day?
A: Curl up on the couch and watch TV.

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Expert articles
  • The Benefits of Steam Cleaning Carpet

    SAN FRANCISCO — Most homeowners don’t realize the abundance of bacteria, germs and other contaminants a carpet can harbor. After making their way into the home (whether by air or being tracked in by people and pets), most of these contaminants end up on the floor, which can be particularly problematic in homes with carpet. While regular vacuuming will help keep contaminants in check, this only removes debris at the surface level, allowing particles that have become deeply embedded in the carpet to remain. So, to purge your carpet of contaminants, you’ll need to take more intensive measures.

    One effective technique used to deep-clean carpet is steam cleaning. Also known as “hot water extraction,” this method utilizes heavy equipment that shoots hot water into the carpet fibers to dislodge buildup. In addition to removing dirt and grime, this heated application helps kill and/or remove any bacteria, germs, mites and other toxins that are present. Once the carpet has been completely saturated, the excess water and dislodged dirt are reclaimed by the suction component of the equipment.

    Besides purging your carpet of harmful contaminants, steam cleaning greatly improves its appearance and extends its lifespan. Unlike the yellowing that can result from many carpet brightening products, there’s little chance of discoloration following the application of hot water and steam. To minimize the chance for re-soiling, allow your carpet to thoroughly dry following steam cleaning, and continue to have it cleaned one or two times a year.

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Expert video tip
  • Video: The Truth about Chemical Carpet Cleaners

    Complete Video Transcription:

    SAN FRANCISCO — Host, Sarah Rutan: While many people are concerned about the health effects of chemical carpet cleaning products, this has as much to do with the procedure as the products themselves. Today we’re in San Francisco with Diamond Certified Expert Contributor Jeff Yamaoka of Advanced Cleaning Systems to learn more.

    Diamond Certified Expert Contributor, Jeff Yamaoka: So one common question that I get asked about carpet cleaning is the use of chemicals. And whether or not they are toxic or if they leave residues that a customer should be concerned about. My answer to that is that all of our products are safe for the environment, however you do have a choice between conventional versus green.

    While green has a lot of benefits being that it’s plant-based, the conventional products are also safe for the environment, however they are not green. The most important thing to consider is that once a product is used that it’s rinsed properly from the carpet. So the final phase of the cleaning process is a hot water extraction cleaning, which will clean and remove all residues and chemicals from your carpet.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Advanced Cleaning Systems Inc. WEBSITE AND EXTERNAL FEED
  • Advanced Cleaning Systems Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Advanced Cleaning Systems Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 96 VERIFIED CUSTOMERS i
Advanced Cleaning Systems Inc. : Average 9.4 out of 10 based on 96 unique customer surveys of customer satisfaction.

Julie C.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

1 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They reacted and acted very professionally and thoroughly.

I liked the man who came to see us. He was courteous, timely and prompt.

Christy C.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

2 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, they do good work, they're reasonably priced, and they're very trustworthy to have in your home. I would absolutely recommend them to anyone.

Basically, I just thought he did a great job.

Claudio M.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

3 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

I only dealt with the owner both times and he was very competent and very detail oriented. He was very reliable and very punctual. He did a wonderful job.

He got the job done.

I. P. H.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

4 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

You need to use them.

They do the job that is expected and they do it well.

W. C. C.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

5 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough and Jeff is a wonderful person to have as a vendor. He has been with us for I don't know how many years now.

Their work

Claudio M.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

6 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and they do a very good job.

The carpet is clean when they are finished.

Shannon B.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

7 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are absolutely amazing and they do an absolutely amazing job. They take the extra step.

The job that they do

Laura L.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

8 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable, and they did exactly what they said they were going to do and it was even better than I thought it would go.

Efficient and friendly

Kim H.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

9 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough and professional.

They just did a great job.

Bob S.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

10 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, very quick on the draw, and very smart, he knows what you want.

Very professional, very quick on the draw, and very smart, he knows what you want.

Bob S.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

11 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

They were on time and they did the job.

Lottie K.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

12 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

Jeff is very responsive, very polite, and he arrived at the time he said he would. He was nice to work with and he did a very good job.

That he met my expectations in a very good way

Dotty R.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

13 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, they should use them.

He was really thorough and it didn't take him long and the price was right. He did a good job.

Walt A.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

14 of 96

Quality 10
10 10
Loyalty No
CRITIQUE

I have no fault with them and it is a case on making a judgment on two systems.

It was good, but I think steam cleaning would be much more thorough.

Pauline O.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

15 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really liked them and I will use them again.

Everything, they were punctual and they did a beautiful job on my floors and he was helpful. It was a good experience. They were reliable.

Lily C.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

16 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and I would recommend them to anybody.

They are very clean and very reliable. I don't have to worry.

Elizabeth N.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

17 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough, they do a wonderful job, they are very friendly, and they are very professional.

I like the job and the fact that their office looks great and the floors are beautiful.

Caroline D.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

18 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

Scheduling is very easy.

Caroline L.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

19 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable.

They are reliable and responsive. They are personable.

Clayton L.

VERIFIED Advanced Cleaning Systems Inc. CUSTOMER

20 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient, professional, and they got the job done.

The professionalism

Read All 96 Survey Responses at Ratings View