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Diamond Certified Company Report

Advanced Auto Body & Collision Repair Inc.

Diamond Certified Company Report

Advanced Auto Body & Collision Repair Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Phone SURVEY RESPONSES FROM 94 VERIFIED CUSTOMERS i

Juan H.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

1 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good and quick.

I thought the work was done right and fast.

Deborah M.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

2 of 94

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would recommend them.

Quality work and customer service

Richard T.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

3 of 94

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are great, high quality, thorough, and offer good customer service.

The owner is very helpful.

Read All 94 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Luis Herrera, Owner

Advanced Auto Body & Collision Repair Inc. provides a complete range of body and collision repair services for all types of vehicles at its Pittsburg facility. The company’s goal is to produce high-quality collision repairs and paint at the best price possible without sacrificing quality and safety. “We remain strong in the industry, providing outstanding collision repairs while keeping up-to-date with the latest technology in our field to achieve excellence in our work and customer service,” says owner Luis Herrera.

Mr. Herrera says Advanced Auto Body & Collision Repair bases itself on ideas that hold the integrity, quality and efficiency of its services. “We hold ourselves to ethical business practices when dealing with our clients and insurance companies. It is clear to us it’s not just about the car but mainly about the customer. Our standard has allowed us to establish great relationships and trust with our clients.”

Advanced Auto Body & Collision Repair is driven to give the best possible service. “This begins at the repairs estimate and continues to the parts specified by the manufacturer,” says Mr. Herrera. “All repairs are done by our highly trained technicians. Our direct communication network keeps our customers informed of our process right to the finish product.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Advanced Auto Body & Collision Repair Inc.

COMPANY CONTACT
Locations

Contra Costa County

Get Directions
SERVICES PERFORMED

Auto Body Repair
Computer Diagnostics
Suspension Work
Wheel & Rim Repair

BRANDS Supported
  • PPG Envirobase

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Advanced Auto Body & Collision Repair Inc.

Advanced Auto Body & Collision Repair fixed this Toyota Corolla for a customer.

Company Profile

Advanced Auto Body & Collision Repair Inc. provides a complete range of body and collision repair services for all types of vehicles at its Pittsburg facility. The company’s goal is to produce high-quality collision repairs and paint at the best price possible without sacrificing quality and safety. “We remain strong in the industry, providing outstanding collision repairs while keeping up-to-date with the latest technology in our field to achieve excellence in our work and customer service,” says owner Luis Herrera.

Mr. Herrera says Advanced Auto Body & Collision Repair bases itself on ideas that hold the integrity, quality and efficiency of its services. “We hold ourselves to ethical business practices when dealing with our clients and insurance companies. It is clear to us it’s not just about the car but mainly about the customer. Our standard has allowed us to establish great relationships and trust with our clients.”

Advanced Auto Body & Collision Repair is driven to give the best possible service. “This begins at the repairs estimate and continues to the parts specified by the manufacturer,” says Mr. Herrera. “All repairs are done by our highly trained technicians. Our direct communication network keeps our customers informed of our process right to the finish product.”

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Company Philosophy

“Our ethics are very important to us—we believe every customer deserves to receive exceptional service and quality repairs. By utilizing our industry experience and knowledge, we’re able to meet and exceed our customers’ expectations.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair shops that have earned the prestigious Diamond Certified award. For Advanced Auto Body & Collision Repair Inc., the keys to keeping customers happy are simple: treat them with respect and do whatever it takes to ensure they have positive experiences. “The way we see it, it’s not just about how we treat cars; it’s also about how we treat people,” says owner Luis Herrera. “Our customers know we’re willing to go out of our way to make sure they get what they need, and they really appreciate that.”

Advanced Auto Body & Collision Repair has been providing body repair services for all types of vehicles at its Pittsburg facility since 2012. The company has the in-house capabilities to handle everything from minor dent removals to comprehensive post-collision work, and it uses waterborne paint products and a computerized paint matching system to minimize its carbon footprint.

Unlike less experienced auto body shops that cut corners on parts or training in an effort to reduce their operating costs, Advanced Auto Body & Collision Repair focuses on ensuring quality in every aspect of its work. “We make sure to perform each repair safely and correctly,” affirms Mr. Herrera. “We closely follow manufacturer recommendations and I personally supervise every job for quality control purposes.”

Ultimately, Mr. Herrera sees Advanced Auto Body & Collision Repair’s detail-oriented approach to auto body work as its most important attribute. “As a small business, we’re not focused on a high rate of production—we’re focused on performing each repair to a high standard,” he says. “By focusing on the details of each individual job, we can ensure every customer leaves our shop satisfied.”

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Industry Info

If your car needs body work, look for a shop that prioritizes up-to-date equipment and high-quality parts.

“Any serious auto body shop should be regularly updating its equipment,” says Luis Herrera, owner of Advanced Auto Body & Collision Repair Inc. in Pittsburg. “The rapid technological changes in this industry can be difficult to keep up with, but the best shops make it a priority. This is especially important when it comes to diagnostics. Newer cars can have as many as 200 computerized sensors, so having up-to-date diagnostic tools is crucial to ensure an accurate diagnosis.”

Few people realize that computer diagnostics are just as important for auto body work as they are for mechanical repairs. “We always do a diagnostic scan before working on a vehicle,” affirms Mr. Herrera. “This lets us know if there’s anything wrong with the vehicle in advance. We also do a scan after the work is complete to rule out any safety issues with the vehicle before sending the customer home in it.”

Besides choosing a shop that stays up-to-date with equipment, Mr. Herrera recommends choosing one that uses high-quality parts. “Some body shops will install cheaper aftermarket parts to save money, but those parts are never quite as accurate as OEM parts, which is why there are often issues with proper fitting or alignment,” he explains. “Even if a part works fine in the beginning, time will eventually reveal a deficiency with it. That’s why it’s best to go to a repair shop that always uses certified OEM parts.”

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Frequently Asked Questions

Q: Do you use quality materials?
A: Yes, we use PPG paints and original equipment manufacturer (OEM) parts to ensure the highest possible quality.

Q: Can you match my vehicle’s paint?
A: Yes. Even if the paint has faded, we know how to blend it with the new paint.

Q: Will you work with my insurance company?
A: Yes. We’re not a direct repair shop, but we work with all insurance companies.

Q: Do I need to contact my insurance company or can you do that for me?
A: We can handle that for you. All you need to do is file the initial claim. Once you have a claim number, just give it to us and we’ll take it from there.

Q: Do you subcontract work to other shops?
A: The only thing we subcontract is electrical work, and we usually go to the dealer for that. Other than that, all work is done in-house.

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SELECTED PHOTOS FROM Advanced Auto Body & Collision Repair Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Harvey Weil

Expert CONTRIBUTOR PROFILE
  • Harvey Weil is sales and marketing specialist at Advanced Auto Body & Collision Repair Inc., a Diamond Certified company. He can be reached at (925) 388-6936 or by email.

Harvey Weil: Service Savant

By James Florence, Diamond Certified Resource Reporter

PITTSBURG — With a professional background in hotel management, Harvey Weil knows a thing or two about customer service. “I was a general manager for Marriott for 25 years, first in Chicago and then later in San Jose,” he recounts. “At one point, I managed a kitchen that employed 200 people and put out thousands of meals each day. Later, I went to work for Hertz, where I met a lot of professionals in the auto body industry. After retiring from Hertz, the owner of a body shop asked me if I would help him with marketing. I figured it would be a good way to keep busy, so I accepted. After working for a couple of different auto body shops, I ended up at Advanced Auto Body & Collision Repair.”

As a sales and marketing specialist, Harvey says his favorite part of his job is interacting with people. “In this industry, there’s a lot of competition to get into direct repair programs with insurance providers and other companies. In that vein, I enjoy meeting with industry representatives and presenting Advanced Auto Body & Collision Repair to them. I’m a real people person, so I don’t mind putting myself out there—that’s fun for me.”

A resident of American Canyon (where he lives with his wife, Elizabeth), Harvey spends his time outside of work on a variety of pursuits. “My main hobby is golf—I try to get out on the green at least twice a week,” he details. “I also like going to the movies with my wife, visiting with friends and attending special events in the Napa Valley.” Harvey also enjoys spending quality time with his and Elizabeth’s four children and six grandchildren, all of whom reside in California.

In regard to his professional career, Harvey emphasizes the importance of customer service. “Besides doing the work properly, I think the most important aspect of this business is giving the customer good service and keeping them abreast of the process,” he explains. “When you take good care of customers, they have a tendency to return later and refer their friends and family. I’ve seen a lot of auto body shops run very successfully on customer referrals alone, and that’s because they knew how to keep their customers happy.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: La Strada in American Canyon.

Q: What was your first job?

A: I was a forklift driver for Turtle Wax in Chicago.

Q: What’s your favorite season?

A: Fall. Being from Chicago, I have a soft spot for the fall foliage.

Q: If you could travel anywhere in the world, where would you go?

A: London, England.

Q: What are your favorite sports teams?

A: The Chicago Cubs and the Chicago Bears.

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Expert articles
  • Choosing an Auto Body Shop

    PITTSBURG — If you need to file an auto insurance claim, your provider will recommend using an auto body shop that’s part of its direct repair program. However, it’s important to realize that you aren’t limited to the options presented to you—you have the legal right to take your vehicle to any shop you choose.

    After you file your claim, your insurance provider will send you to a shop in its direct repair program for an assessment and appraisal. Once this is done, you can choose to continue working with that shop or take your car to a different one for repairs. For instance, you may have a preferred auto body shop that you’ve worked with before and feel more comfortable with. Regardless of which option you choose, your provider is still legally required to cover the cost of the repair work (in accordance with your policy’s terms).

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Expert video tip
  • Video: Knowing Your Rights in an Auto Insurance Claim

    Complete Video Transcription:

    PITTSBURG — Host, Sarah Rutan: When filing an auto insurance claim, make sure you know your rights in regard to choosing a body shop. Today we’re in Pittsburg with Diamond Certified Expert Contributor Harvey Weil of Advanced Auto Body & Collision Repair to learn more.

    Diamond Certified Expert Contributor, Harvey Weil: There’s one important tip I’d like to share with you. When going through an insurance claim, the insurance company may direct you to a body shop that’s on their program. This is very cost-effective for them, but to let you know that- I just want to let you know that you, as a customer, have the right to choose the body shop of your choice. You don’t- you do not have to go with the insurance body shop that’s on their program.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Advanced Auto Body & Collision Repair Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Advanced Auto Body & Collision Repair Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Phone SURVEY RESPONSES FROM 94 VERIFIED CUSTOMERS i
Advanced Auto Body & Collision Repair Inc. : Average 9.3 out of 10 based on 94 unique customer surveys of customer satisfaction.

Juan H.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

1 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good and quick.

I thought the work was done right and fast.

Michael A.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

2 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are fine. They did everything that needed to be done.

They did good work.

Joshua E.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

3 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great service.

The customer service is great.

Pedro M.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

4 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are convenient, they work with you, and they offer competitive pricing.

Their communication, they were available to discuss the status of my vehicle whenever I asked.

Karen G.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

5 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told several people to go to them. They took really good care of me. I was impressed.

Very personable customer service, and they did a really good job on the car. It was surprising because the car was pretty rough, but it came out looking really good.

Michelle C.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

6 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

This was the third time I have used them. Each and every time has been a good experience with good customer service.

Tony D.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

7 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already told everybody about him. He's top-notch and on-point about everything.

Overall, everyone treated you like one of the family. He works with you. He sits down and goes over everything with you, very detailed to make sure you understand what he needs to do to get your car in tip-top condition. He's straightforward and honest from A to Z.

Lucas M.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

8 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are the best place to go. They beat everybody on price and service. They are honest and professional.

They are the best, honest people who do a really professional job. I have been there many times, for my car and my son's car, over many years. They are excellent.

Oliver B.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

9 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

He careed and dealt with me first hand. He did one project for me and did such a good job that I'm taking him another.

James G.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

10 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

They are always on time, confident, and friendly.

Jose H.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

11 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them. They are honest and on time.

Great service and very satisfied

Francisco C.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

12 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fast and worry free, you can just drop it off and go. They have excellent customer service.

The quality of work

Moises C.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

13 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are the best service and they do good work.

They did a good job. I had no problems. They always had the right answers to my questions.

Erick H.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

14 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tell everyone that if they need any body work or paint work, this is where to go. He has done my motorcycle, both of my daughters cars, bodywork on my car, and a window on my daughters car.

H gets to me right way and does quality work. He knows me and how fussy I am. My brother owned a body shop, so I know the ins and outs, and he does very good work, very impressive. The work he did on my motorcycle is second to none.

Omar M.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

15 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on point with their service and reliable.

They were professional and accurate about when the car would be finished.

Emanuel A.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

16 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and tell you what to expect right off the bat.

The promptness of service and on time to pick it up

Karla A.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

17 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest about their work.

The owner was very nice.

Romeo Q.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

18 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are highly recommended.

They are excellent overall.

Sherryl M.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

19 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide quality work, and if the job isn't right, Luis is always willing to continue to work with you to make sure that you are satisfied.

Their customer service, I am a repeat customer.

Francisco M.

VERIFIED Advanced Auto Body & Collision Repair Inc. CUSTOMER

20 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend the business. They are very nice, just perfect.

The way the owner Luis treats people, he is very polite and knowledgeable.

Read All 94 Survey Responses at Ratings View