Diamond Certified Company Report

A & D Glass Depot, Inc.

Diamond Certified Company Report

A & D Glass Depot, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 48 VERIFIED CUSTOMERS i

Stanley

VERIFIED A & D Glass Depot, Inc. CUSTOMER

1 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very happy with them. They are friendly, courteous, and they just do really good work.

They are very prompt, they will answer all of your questions, and they are always more than willing to come out to your site to do the work.

Nick

VERIFIED A & D Glass Depot, Inc. CUSTOMER

2 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

You get your money's worth out of Andy.

His demeanor, workmanship, and promptness, Andy's on top of it and I would recommend him. He's done numerous jobs for me.

Rebecca

VERIFIED A & D Glass Depot, Inc. CUSTOMER

3 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that there was a problem with their installation and they came out and fixed it right away.

He was easy to communicate with. He's great. He was willing to come out on a really windy and rainy day to fix the problem. He wanted to get on it right away.

Read All 48 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Andy Lee, Owner

A & D Glass Depot, Inc. installs and replaces windows, skylights, shower doors, storefronts, glass railings, and other glass products for residential and commercial clients throughout the Bay Area. In addition to working with glass in traditional applications, the company has expertise with specialty materials such as Plexiglas; fiberglass; and safety, insulated and fire-rated glass.

Owner Andy Lee says A & D Glass Depot’s wide range of capabilities and efficiency of performance are the primary contributors to its ongoing success. “The vast majority of our work is done by hand, which takes a lot of skill and precision. Also, we’re able to complete most jobs in just a couple of days, which isn’t always the case in this industry. Our customers really appreciate our proficiency and promptness.”

A & D Glass Depot uses glass made by industry-leading manufacturers like Milgard, Marvin and Hartung, which Mr. Lee says is important for ensuring the quality of each installation. “We also back up our window installations with a five-year warranty and our insulated glass installations with a 10-year warranty,” he adds. “We want our customers to be happy with their glass products for many years.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON A & D Glass Depot, Inc.

COMPANY CONTACT
Service AREA

The Bay Area

Get Directions
SERVICES PERFORMED

Residential & Commercial Glass Replacements
Safety Glass, Mirrors, Plexiglas & Fiberglass
Windows & Skylights
Aluminum Frames

DIAMOND CERTIFIED RESEARCHED ARTICLES ON A & D Glass Depot, Inc.

Company Profile

A & D Glass Depot, Inc. installs and replaces windows, skylights, shower doors, storefronts, glass railings, and other glass products for residential and commercial clients throughout the Bay Area. In addition to working with glass in traditional applications, the company has expertise with specialty materials such as Plexiglas; fiberglass; and safety, insulated and fire-rated glass.

Owner Andy Lee says A & D Glass Depot’s wide range of capabilities and efficiency of performance are the primary contributors to its ongoing success. “The vast majority of our work is done by hand, which takes a lot of skill and precision. Also, we’re able to complete most jobs in just a couple of days, which isn’t always the case in this industry. Our customers really appreciate our proficiency and promptness.”

A & D Glass Depot uses glass made by industry-leading manufacturers like Milgard, Marvin and Hartung, which Mr. Lee says is important for ensuring the quality of each installation. “We also back up our window installations with a five-year warranty and our insulated glass installations with a 10-year warranty,” he adds. “We want our customers to be happy with their glass products for many years.”

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Company Philosophy

"Our goal is to make sure every customer is fully satisfied with our work, and we accomplish that by providing top quality products, excellent customer service and competitive prices. Ultimately, we want to develop long-lasting relationships with our clients and be there to help them with their glass needs."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for glass companies that have earned the prestigious Diamond Certified award. For A & D Glass Depot, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its time-earned expertise to create custom glass products that fulfill its clients’ specific needs. “We mostly work with replacement windows, which require custom sizing, so we’re very experienced when it comes to creating unique products for our customers,” says co-owner Andy Lee. “They know we have the training and equipment to give them exactly what they want.”

A & D Glass Depot has been installing and replacing windows, skylights, shower doors, glass railings, storefronts, and other glass products for residential and commercial clients throughout the Bay Area since 2011. In addition to working with traditional glass applications, the company has expertise with specialty materials such as fiberglass; Plexiglas; and insulated, safety, and fire-rated glass.

Unlike glass companies whose owners delegate project management duties to less experienced employees, A & D Glass Depot provides every job with the applied expertise of both Mr. Lee and his business partner, David Huang. “David and I are hands-on owners,” affirms Mr. Lee. “From the product ordering to the actual installations, our clients can expect consistent quality and reliability because we’re directly involved every step of the way.”

Another distinguishing attribute of A & D Glass Depot is its ability to take on a wide range of work that other glass companies aren’t qualified to handle. “There’s no job that’s too big or small for us, whether it’s replacing windows throughout an entire house or installing a custom-designed shower door,” says Mr. Lee. “We also work on both residential and commercial properties, and we’ll travel almost anywhere in the Bay Area. Our clients really appreciate that type of versatility.”

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Industry Info

If you’re having new windows installed in your home, don’t forget about the importance of flashing. Most homeowners understand the importance of glass, framing and casing when it comes to new windows, but equally as important is flashing—the thin, waterproof material that’s installed around a window to prevent water and moisture from entering between the gaps in adjoining walls and other surfaces. Some inexperienced window installers think it’s OK to cut corners on this aspect of the job, but improperly installed flashing can actually reduce the durability of your windows and leave the wall susceptible to moisture issues.

Moisture that leaks into a wall cavity frequently leads to mold, which is why improper flashing is a common catalyst of wood rot and structural damage to the inner walls of a home. When installers cut corners with flashing, it’s often due to overconfidence in the ability of siding alone to keep moisture out of a wall. However, these installers don’t realize that no matter how well siding is installed, moisture still tends to find a way in. Talk to your window installer about flashing to make sure you’re both on the same page about this vital aspect of the job.

If you’re choosing between wood and vinyl framing for your windows, it’s important to understand the pros and cons of each, but in some instances you might not have the luxury of making such a choice—parts of certain cities have restrictions on home modifications that include window frames. “In some areas of San Francisco, for example, homeowners aren’t permitted to convert their wood window frames to vinyl,” explains Andy Lee, co-owner of A & D Glass Depot, Inc. in Colma. “It’s against building code, and if you get caught with unauthorized vinyl window frames, you may be forced to replace them with wood.” To avoid an expensive mistake, it’s vital to look into local building code legislation before making any changes to your window frames, along with any other part of your home.

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Frequently Asked Questions

Q: How long will it take to complete my glass project?

A: It takes three to four weeks for the glass to arrive after we order it, and once we have that, we can typically finish the job within the same day of the scheduled installation appointment.

Q: Do I need a permit to install windows in my house?

A: You only need a permit if the price of the job exceeds $500.

Q: Do I need to replace the entire window frame or can you just install new glass?

A: It depends. In some instances, only new glass is needed, but in others, the frame needs to be replaced as well. Once we look at your windows, we’ll be able to let you know what your options are.

Q: Can you work with decorative designs?

A: Yes. If you want to provide us with a pattern, we’ll send the glass to be sand blasted before installing it.

Q: Are you available on the weekends?

A: Yes, we do weekend installations by appointment.

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Diamond Certified RATINGS ON A & D Glass Depot, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 48 VERIFIED CUSTOMERS i
A & D Glass Depot, Inc. : Average 9.4 out of 10 based on 48 unique customer surveys of customer satisfaction.

Stanley

VERIFIED A & D Glass Depot, Inc. CUSTOMER

1 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very happy with them. They are friendly, courteous, and they just do really good work.

They are very prompt, they will answer all of your questions, and they are always more than willing to come out to your site to do the work.

Nick

VERIFIED A & D Glass Depot, Inc. CUSTOMER

2 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

You get your money's worth out of Andy.

His demeanor, workmanship, and promptness, Andy's on top of it and I would recommend him. He's done numerous jobs for me.

Rebecca

VERIFIED A & D Glass Depot, Inc. CUSTOMER

3 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that there was a problem with their installation and they came out and fixed it right away.

He was easy to communicate with. He's great. He was willing to come out on a really windy and rainy day to fix the problem. He wanted to get on it right away.

Candice

VERIFIED A & D Glass Depot, Inc. CUSTOMER

4 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very efficient and they have great pricing.

The price

Micky

VERIFIED A & D Glass Depot, Inc. CUSTOMER

5 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good workers.

The way that they work, they're very professional and they have a reasonable price.

Kouri

VERIFIED A & D Glass Depot, Inc. CUSTOMER

6 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonably priced, they came in quickly, and they were very neat and professional.

The speed in which they were able to work with me

Daniel

VERIFIED A & D Glass Depot, Inc. CUSTOMER

7 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

He gets the job done quickly.

He made a very quick decision that he could fix the windows and he did.

Tom

VERIFIED A & D Glass Depot, Inc. CUSTOMER

8 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Their work was good, and Andy is a good guy.

Mark

VERIFIED A & D Glass Depot, Inc. CUSTOMER

9 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out, they were very clean, and they did the job in a professional manner. They paid particular attention to the other work that I was having done in the house, and they made sure that they didn't mess it up.

Their professionalism

Cecilia

VERIFIED A & D Glass Depot, Inc. CUSTOMER

10 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy with the work that they did for us.

They were easy to work with.

Yvonne

VERIFIED A & D Glass Depot, Inc. CUSTOMER

11 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very competitive and the price is right.

They know what they're doing and they're pretty experienced. They're very good.

Pam

VERIFIED A & D Glass Depot, Inc. CUSTOMER

12 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

I picked them because they were close to my home.

They were friendly.

Steven

VERIFIED A & D Glass Depot, Inc. CUSTOMER

13 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very reasonable, very fast, and very honest. He gets the job done to your satisfaction.

I feel like I can trust him.

Bryant

VERIFIED A & D Glass Depot, Inc. CUSTOMER

14 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend him and I trust him. Whenever I get a quote, I have confidence that he's not going to rip me off.

Their reliability

Simon

VERIFIED A & D Glass Depot, Inc. CUSTOMER

15 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were pretty good.

They responded very quickly.

Benson

VERIFIED A & D Glass Depot, Inc. CUSTOMER

16 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they have reasonable prices, and Andy is someone we can trust. He delivered what he promised.

I pretty much like Andy. He does what he says he's going to do, and he's a straightforward guy.

Bob T.

VERIFIED A & D Glass Depot, Inc. CUSTOMER

17 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should definitely give them a try. Let them give you a quote. They are very personable. Not only that, but they are very well rounded, wise, and educated in the window business.

They are clean, on time, neat, and their jobs are clean.

Charles

VERIFIED A & D Glass Depot, Inc. CUSTOMER

18 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

Andy is top drawer, and he does quality work. He is very professional. I recommend him to my co-workers.

Andy

Chuck

VERIFIED A & D Glass Depot, Inc. CUSTOMER

19 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

Andy comes like he says, he does a professional job, he doesn't leave a mess. He is professional all the way around.

Andy was easy to communicate with. He came when he said he would, and he has a good price. I am 100% satisfied.

Gray T.

VERIFIED A & D Glass Depot, Inc. CUSTOMER

20 of 48

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work is good.

Andy is easy to communicate with. He is easy to find, and he is up to the task.

Read All 48 Survey Responses at Ratings View