Diamond Certified Company Report

Artificial Grass Pros

Diamond Certified Company Report

Artificial Grass Pros

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 133 VERIFIED CUSTOMERS i

Donald L.

VERIFIED Artificial Grass Pros CUSTOMER

1 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were absolutely fantastic. I recommend them all the time. They came up with a solution for my budget. I love my lawn.

They have good customer service, and I like the quality of their product.

Diane F.

VERIFIED Artificial Grass Pros CUSTOMER

2 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always concerned about my color, because I was dissatisfied with what I had before from a contractor who 1st Impression found out wasn't even licensed. So far, it's been great, no problems. I'm going to have them come out and do my back lawn as well.

The representative who came out was very good about explaining things, and I liked her attitude. She was the one who convinced me to use them, and I've been very satisfied.

Tom J.

VERIFIED Artificial Grass Pros CUSTOMER

3 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, delivered what they said they would, and the crew was neat.

I liked their lawn and the person who came out to show us and who gave us the options. It looks natural, and after they did our backyard, I asked them to come back to do our front lawn.

Read All 133 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jason Webb, President

In January 2017, 1st Impression Synthetic Lawns & Greens changed its name to Artificial Grass Pros. The same ownership, management, and staff are continuing the superior service and expert installations the company has provided for the past 15 years. Artificial Grass Pros installs artificial grass for residential and commercial clients throughout the Greater Bay Area, with applications ranging from lawns and dog runs to putting greens and sports fields.

President Jason Webb says the quality of Artificial Grass Pros’ work is indicative of the passion and skills he has imparted to his crew members. “Our employees are incredibly proficient and take great pride in their work, which allows us to offer a level of quality that generates consistent customer satisfaction.”

Artificial Grass Pros also provides ongoing support and maintenance services for synthetic lawns and athletic fields. Mr. Webb says being available to clients is important for maintaining long-term loyalty. “If a customer isn’t happy with an aspect of our work, they know they can call us and we’ll immediately address the issue.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Artificial Grass Pros

COMPANY CONTACT
Service AREA

The Greater Bay Area
Contra Costa County
Pittsburg
Antioch
Brentwood
Richmond
Concord & Walnut Creek

SERVICES PERFORMED

Artificial Grass
Landscaping

BRANDS Supported
  • GrassTex

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Artificial Grass Pros

Artificial Grass Pros recently installed this artificial grass in a customer’s backyard.

Company Profile

In January 2017, 1st Impression Synthetic Lawns & Greens changed its name to Artificial Grass Pros. The same ownership, management, and staff are continuing the superior service and expert installations the company has provided for the past 15 years. Artificial Grass Pros installs artificial grass for residential and commercial clients throughout the Greater Bay Area, with applications ranging from lawns and dog runs to putting greens and sports fields.

President Jason Webb says the quality of Artificial Grass Pros’ work is indicative of the passion and skills he has imparted to his crew members. “Our employees are incredibly proficient and take great pride in their work, which allows us to offer a level of quality that generates consistent customer satisfaction.”

Artificial Grass Pros also provides ongoing support and maintenance services for synthetic lawns and athletic fields. Mr. Webb says being available to clients is important for maintaining long-term loyalty. “If a customer isn’t happy with an aspect of our work, they know they can call us and we’ll immediately address the issue.”

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Company Philosophy

“We’re dedicated to providing responsive customer service, quality installations and the finest synthetic turf products available. With our durable, aesthetically pleasing, maintenance-free installations, we strive to maximize our clients’ enjoyment of their yards.”

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Comparative Summary

Synthetic turf companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Artificial Grass Pros sets itself apart by offering numerous services that other turf companies aren’t qualified to handle. “We started as a building and landscaping company before moving to artificial turf in 2007, so we know exactly how to handle construction-related issues,” explains owner Jason Webb. “From irrigation and planting to concrete and design work, we can do it all.”

Artificial Grass Pros has been installing synthetic turf for residential and commercial clients throughout the Greater Bay Area since 2001. The company’s turf applications range from lawns and dog runs to sports fields and putting greens, and it supplements its installation work by providing ongoing maintenance services for synthetic landscapes and athletic fields.

Unlike synthetic lawn companies whose owners delegate project management responsibilities to less experienced employees, Artificial Grass Pros provides every job with the hands-on expertise of Mr. Webb himself. “I’m always on the jobsite, and I give our customers my cell phone number so they can contact me whenever they have any questions or concerns,” he says. “I focus all my efforts on making sure our clients are completely happy with our work and services, and they recognize and appreciate that.”

To further differentiate itself from its competition, Artificial Grass Pros operates as an independent company instead of working under contract with larger manufacturers. “We can essentially use any products our customers want, which leaves the doors wide open for us to make sure we’re using the best possible materials on every job,” says Mr. Webb. “We promise our clients that we’ll install the best-performing products for their needs, not products we’re forced to sell.”

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Industry Info

Artificial turf can give you a new outlook on both your lawn and landscaping expenses.
When most people think about artificial turf, they picture the stiff, fake-green turf associated with indoor sports fields. However, according to Jason Webb, owner of Artificial Grass Pros, industry innovations over the past few years have dramatically improved the overall design, texture and color of synthetic turf products. “As recently as seven years ago, artificial turf didn’t even look real, but now there are numerous options for people who want to trade in their nice-looking grass lawns for nice-looking synthetic lawns,” he says. “It’s all thanks to better installation methods and products. Knowing what to install and how to install it has made a big difference. For example, turf companies can now install non-infill turf, which means no sand or rubber infill is needed to keep the grass blades standing up. The previous process was messy and caused the turf to hold on to moisture, but non-infill turf eliminated those problems.”
Who should consider installing synthetic grass?
Homeowners who want to avoid costly yard maintenance (including time spent mowing and expensive irrigation during dry summer months) are the most common consumers to choose synthetic turf. Mr. Webb estimates that homeowners spend an average of $1 to $2 per square foot per year to maintain their yards. Artificial turf stops the endless cycle of watering, mowing and fertilizing that can add up to serious expenses.

Drought-related mandates are driving some homeowners to consider tearing out their existing lawns and replacing them with artificial turf, and some are cashing in on rebates that make it even more affordable to install synthetic grass. Turf is also safe for kids and pets, and it doesn’t require constant upkeep like natural grass.

Many homeowners are reaping the benefits of low-maintenance synthetic lawns, and commercial buildings are starting to follow suit. “There has been a lot of interest in artificial turf from commercial building owners because they can earn LEED points,” explains Mr. Webb. “Installing synthetic turf on a rooftop where it would otherwise be difficult to care for living grass is an easy way to achieve the same effect with a lot less work.”

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Frequently Asked Questions
Q: How long does it take to install a synthetic lawn?
A: “It depends on the time of year and size of your lawn, but once we start, it usually takes us three to five days to complete an installation.”
 
Q: Will I save water and money by installing a synthetic lawn?
A: “Yes. The average natural lawn in the Bay Area costs $1 to $2 per square foot to maintain on an annual basis. If you have a 500-square-foot lawn, for example, you’ll spend about $750 a year to mow, water, fertilize and keep it looking good. We’ll help you conceptualize your savings by giving you an estimate for a synthetic turf installation and breaking down the average annual cost difference between natural and synthetic lawn maintenance.”
 
Q: Is synthetic grass safe for children and pets?
A: “Absolutely. The guidelines that limit the contents of polymers in synthetic turf are actually more stringent than what most toy companies abide by. All the products we install are thoroughly tested by state and federal agencies.”
Q: Should I replace all my grass or just the grass in my front yard?
A: “The more square footage you install, the cheaper synthetic grass becomes. The installation costs (equipment and labor) are about the same for small and large lots, so larger lawns can actually be more cost-effective per square foot.”
 
Q: Do you supply turf for do-it-yourself homeowners and landscape companies?
A: “Yes, we can supply turf for construction companies, landscapers, design companies and homeowners who want to do the installations themselves.”
Q: Will you give me references of previous clients?
A: “Yes, and we’ll also give you their addresses so you can see our past work firsthand.”
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SELECTED PHOTOS FROM Artificial Grass Pros

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jason Webb

Expert CONTRIBUTOR PROFILE
  • Jason Webb is owner of Artificial Grass Pros, a Diamond Certified company since 2014. He can be reached at (925) 201-6193 or by email.

Jason Webb: Turf Impressions

By James Florence, Diamond Certified Resource Reporter

SAN RAMON — When Jason Webb started working in the home improvement industry, he was handling a broad range of projects, but when an opportunity arose to cater to a niche market, he couldn’t resist. “Initially, this company was a building and landscaping firm,” he explains. “In 2006, a client asked us to install a synthetic lawn, and when we started doing research, we realized there wasn’t a service-oriented contracting firm that specialized in synthetic turf. Essentially, we saw a void that needed to be filled, so in 2009, we narrowed our focus from general building and landscaping to solely installing synthetic turf.”

Today, as owner of Artificial Grass Pros, Jason says his favorite part of his job is watching the rapid transformations that take place in his clients’ yards. “I really enjoy being able to make a big change in a relatively fast manner. In most other industries, it takes a while to get that ‘wow’ factor, but in this line of work, we’re able to do it in a period of two to four days.”

A Bay Area native, Jason expresses his appreciation for life in Danville, where he resides with his wife, Lauren, and their daughter, Savannah. “I love being part of and having the support of my community,” he says. “Our company sponsors local organizations like Little League baseball and donates turf to batting cages around town, and we really enjoy giving back to the community in those ways.”

Outside of work, Jason engages in a variety of pastimes, from off-road and water sports to performing maintenance on his property. “We have some acreage that needs a lot of upkeep, plus we have horses, chickens and miniature donkeys, so working around the property is kind of my therapy,” he says. “I also like working on my vintage cars. I have a 1973 Toyota Land Cruiser that I take four-wheeling, a 1953 Chevrolet pickup and a 1947 Dodge hay truck, so I spend a fair amount of time keeping those vehicles maintained.”

In regard to his life and career, Jason believes personal integrity is a crucial component of true success. “Whether in your personal life or your business, I think it’s important to conduct all things in an honest manner,” he says. “That way, at the end of the day, you can go to sleep knowing you did the best you could and treated everybody right.”

When asked the first thing he’d do if he could retire tomorrow, Jason says he’d spend some quality time at home before embarking on his next entrepreneurial endeavor. “I’m sure most people say they’d fly away to a far-off land, but honestly, I would love a week to just be at home so I could relax with my family and get some things done around my property. After that, I’d probably look into starting a new business. I’ve always wanted to open an old-fashioned country store, with a big front porch where kids could hang out with their sodas, just like the good old days.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Alamo Cafe in Alamo.

Q: What were you most known for in high school?
A: Entertaining people. I guess you could say I was the class clown.

Q: Who makes you laugh?
A: Jeff Dunham.

Q: Do you collect anything?
A: Antiques.

Q: Who’s your favorite movie monster?
A: King Kong.

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Expert articles
  • How to Avoid Damaging Your Synthetic Lawn

    SAN RAMON — In an effort to conserve water, many California homeowners are converting their lawns into more water-wise landscapes. In addition to drought-tolerant landscaping methods, one option that’s steadily growing in popularity is synthetic lawns. These lawns offer the dual benefits of maximizing water savings while retaining the authentic look and feel of conventional grass. In addition, synthetic turf requires virtually no maintenance, which makes upkeep like mowing and fertilizing a thing of the past.

    Besides their aesthetic properties, synthetic lawns are designed to be extremely durable in order to withstand the natural elements. However, they’re not indestructible, which is why it’s important to be aware of potential sources of damage. One of the few ways you can inadvertently damage a synthetic lawn is by setting something hot on it, such as a motorized piece of yard maintenance equipment or hot charcoal briquettes dropped while barbecuing. The extreme heat from these elements can cause the turf’s synthetic fibers to melt, resulting in the need for repairs. To avoid this issue, always exercise care when dealing with high-temperature items on or around your synthetic lawn.

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Expert video tip
  • Video: The Benefits of Synthetic Lawns

    Complete Video Transcription:

    SAN RAMON — Host, Sarah Rutan: If you’re tired of spending money and time on maintaining your lawn, it’s time to consider an alternative option. Today we’re in San Ramon with Diamond Certified Expert Contributor Jason Webb of Artificial Grass Pros to learn about the benefits of a synthetic lawn.

    Diamond Certified Expert Contributor, Jason Webb: When you step into the world of synthetic grass, your options are endless. If you’re doing a backyard, redoing a lawn system, you don’t have to worry about how am I going to maintain it? How am I going to get around certain areas? Mowing, using the weed trimmer, getting around trees and boulders, things like that, you don’t have to worry about that anymore.

    One of the great luxuries of going with synthetic turf, run right up against trees, up and over rocks, up hillsides, underneath bushes. Makes it very simple, easy to maintain, and you don’t have to worry about cutting your grass.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Experts Reports at experts.diamondcertified.org.

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Artificial Grass Pros WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Artificial Grass Pros
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 133 VERIFIED CUSTOMERS i
Artificial Grass Pros : Average 8.9 out of 10 based on 133 unique customer surveys of customer satisfaction.

Donald L.

VERIFIED Artificial Grass Pros CUSTOMER

1 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were absolutely fantastic. I recommend them all the time. They came up with a solution for my budget. I love my lawn.

They have good customer service, and I like the quality of their product.

Diane F.

VERIFIED Artificial Grass Pros CUSTOMER

2 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always concerned about my color, because I was dissatisfied with what I had before from a contractor who 1st Impression found out wasn't even licensed. So far, it's been great, no problems. I'm going to have them come out and do my back lawn as well.

The representative who came out was very good about explaining things, and I liked her attitude. She was the one who convinced me to use them, and I've been very satisfied.

Tom J.

VERIFIED Artificial Grass Pros CUSTOMER

3 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, delivered what they said they would, and the crew was neat.

I liked their lawn and the person who came out to show us and who gave us the options. It looks natural, and after they did our backyard, I asked them to come back to do our front lawn.

Valerie B.

VERIFIED Artificial Grass Pros CUSTOMER

4 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

I interviewed a lot of people, and I thought they were the only ones that really had it together. They showed up on time, and the installation was very quick.

Everything was done very nicely and neatly. They were great, and I have recommended them to other people.

Toni B.

VERIFIED Artificial Grass Pros CUSTOMER

5 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful. We just like to look out at our backyard and see the beautiful finished product.

I actually didn't know they also installed the product, and after talking to Jason, he convinced me to have them do the installation. It turned out great. He was very personable.

Darlene B.

VERIFIED Artificial Grass Pros CUSTOMER

6 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them. They were very helpful, and they did great work.

They were just very nice people and got the job done.

Colleen C.

VERIFIED Artificial Grass Pros CUSTOMER

7 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to others. Everything they said they would do, they did, and more. They were just great. They said it would take three days and it did. It looks great.

The product is excellent, and the technicians who came out were great. They worked hard. Everything just went very smooth.

Steven C.

VERIFIED Artificial Grass Pros CUSTOMER

8 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job.

I like the fact that they did the job in one day.

Josh D.

VERIFIED Artificial Grass Pros CUSTOMER

9 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, the pricing was fair, and the product looks great.

They kept me informed all the way. They thought it would take two days, but it took three, which was okay because they kept me in the loop.

Bill M.

VERIFIED Artificial Grass Pros CUSTOMER

10 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

No clue

Nothing really stands out.

Marty P.

VERIFIED Artificial Grass Pros CUSTOMER

11 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a great experience, and I would highly recommend them.

The speed with which they did the job stood out for me.

Mark S.

VERIFIED Artificial Grass Pros CUSTOMER

12 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them to several people.

I would say their honesty and reliability stands out.

Chris T.

VERIFIED Artificial Grass Pros CUSTOMER

13 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

It turned out better than I expected. It looks real, and there's no maintenance.

I would say the overall quality of the work and how quickly it was completed

Ambrose W.

VERIFIED Artificial Grass Pros CUSTOMER

14 of 133

Quality 10
10 10
Loyalty Yes
CRITIQUE

I enjoy looking out at my lawn. It looks beautiful.

I also have real grass, and sometimes, I start thinking about putting in all artificial grass. It looks great.

Lisa C.

VERIFIED Artificial Grass Pros CUSTOMER

15 of 133

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did a good job, but they could have taken longer.

I wish they would offer some kind of aftercare. They said I could fluff it up with a rake, but that didn't work.

Paul L.

VERIFIED Artificial Grass Pros CUSTOMER

16 of 133

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very knowledgeable about various options.

The owner was very knowledgeable about various issues and how to address those issues.

Michael M.

VERIFIED Artificial Grass Pros CUSTOMER

17 of 133

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very professional, they cleaned up every day, and their pricing was very good.

The fact that they cleaned up every day stood out for me.

Steve N.

VERIFIED Artificial Grass Pros CUSTOMER

18 of 133

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very professional, and they did a good job. The quality of the job was very good.

Everything went very smoothly.

Steve O.

VERIFIED Artificial Grass Pros CUSTOMER

19 of 133

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very knowledgeable and organized.

The owner's personality

Eric P.

VERIFIED Artificial Grass Pros CUSTOMER

20 of 133

Quality 9
9 10
Loyalty Yes
CRITIQUE

They're not the cheapest, but they know what they're doing.

We were very happy with the owner.

Read All 133 Survey Responses at Ratings View