Diamond Certified Company Report

1A Garage Doors, Inc.

Diamond Certified Company Report

1A Garage Doors, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Krista C.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Communicated well, quick and quality

Quality

Leticia A.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were timely, explained what my options were and were pretty reasonably priced from what I could tell.

Nothing in particular

Karen C.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick to respond to my phone call and did good work at a good price.

The promptness of them returning the call and I got lucky because they were in my neighborhood.

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

1A Garage Doors, Inc. installs and repairs garage doors for residential and commercial clients throughout Sacramento County and the surrounding areas. The family-owned and operated company handles everything from fixing damaged hinges and springs to performing comprehensive door replacements, and it also installs state-of-the-art garage door opener systems made by industry leaders like LiftMaster and Genie.

Co-owner Vince Kalenyuk says 1A Garage Doors’ customer-oriented business practices have been key components of its success. “Whenever we meet with a new client, the first thing we do is ask about their specific needs. We don’t just try to sell them products—we find out what they’re in the market for, determine their budget and provide solutions that complement their home.”

1A Garage Doors prioritizes quality control in every aspect of its operations, which Mr. Kalenyuk says is crucial for ensuring positive results. “Before we leave a jobsite, we run the garage door a couple of times to make sure everything is working correctly, and we don’t accept payment until the customer is completely satisfied. If they have any issues with our work, we’ll be there to make it right.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON 1A Garage Doors, Inc.

COMPANY CONTACT
Service AREA

Sacramento County

SERVICES PERFORMED

Garage Door Replacement & Repair
Garage Door Tune-Ups
Garage Door Opener Installation & Repair

DIAMOND CERTIFIED RESEARCHED ARTICLES ON 1A Garage Doors, Inc.

1A Garage Doors’ staff believes in treating customers like family.

Company Profile

1A Garage Doors, Inc. installs and repairs garage doors for residential and commercial clients throughout Sacramento County and the surrounding areas. The family-owned and operated company handles everything from fixing damaged hinges and springs to performing comprehensive door replacements, and it also installs state-of-the-art garage door opener systems made by industry leaders like LiftMaster and Genie.

Co-owner Vince Kalenyuk says 1A Garage Doors’ customer-oriented business practices have been key components of its success. “Whenever we meet with a new client, the first thing we do is ask about their specific needs. We don’t just try to sell them products—we find out what they’re in the market for, determine their budget and provide solutions that complement their home.”

1A Garage Doors prioritizes quality control in every aspect of its operations, which Mr. Kalenyuk says is crucial for ensuring positive results. “Before we leave a jobsite, we run the garage door a couple of times to make sure everything is working correctly, and we don’t accept payment until the customer is completely satisfied. If they have any issues with our work, we’ll be there to make it right.”

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Company Philosophy

“Our customers are very important to us, so we treat them how we’d want to be treated and work on their homes as if they were members of our family. At the end of the day, we just want them to be happy, so we do our best to leave them with a smile on their face.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door contractors that have earned the prestigious Diamond Certified award. For 1A Garage Doors, Inc., the key to keeping clients happy is simple: focus on their needs from the very beginning of their projects. “We treat our customers the way we’d want to be treated,” says co-owner Vince Kalenyuk. “They know they can trust us to fix their garage door issues, and if they need us for anything in the future, we’ll be there to help.”

1A Garage Doors has been installing and repairing garage doors for residential and commercial clients throughout Sacramento County and the surrounding areas since 2016. The family-owned and operated company is qualified to work on everything from hinge and spring repairs to full-scale door replacements, and it also installs hi-tech garage door opener systems made by industry-leading manufacturers like Genie and LiftMaster.

Unlike less experienced garage door companies that try to upsell their customers on unnecessary products or repairs, 1A Garage Doors gives its clients exactly what they need for their particular situations. “We don’t sell products just to benefit ourselves—we find out what the customer needs and show them options that fit within their budget,” explains Mr. Kalenyuk. “It’s the same for repair work. Once we do a thorough inspection and determine what needs to be fixed, we explain the process to the client so they understand what’s going on.”

1A Garage Doors further differentiates itself from its competition by not overbooking itself so it can help customers with emergency services and warranty work. “We spread out our scheduled work so when a client has an emergency, we’re usually available to get there within a few hours,” affirms Mr. Kalenyuk. “We don’t want our customers to have to wait for weeks when they really need help, so we try to get to them as quickly as possible.”

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Industry Info

Think twice before hiring a garage door company that uses proprietary parts and equipment.

When you hire a garage door contractor, you probably know to ask about license, insurance, installation and repair experience, and budget. But did you know that you should also ask about the products they install? Obviously, it’s a good idea to verify that a company installs quality parts, but some companies sell their own lines of garage doors and parts, which can lead to unexpected issues down the line. “The problem is that if you need a specific part and the company is no longer in business or you can’t get a hold of them for several weeks, you’re simply out of luck,” says Vince Kalenyuk, owner of 1A Garage Doors, Inc. in Fair Oaks.

Even larger companies use proprietary hinges, cables, springs and rollers. It can be frustrating and expensive if these parts break or wear out and must be replaced with factory parts or serviced by factory-authorized technicians. In worst-case scenarios, companies discontinue certain models, making parts unavailable for existing doors when components break and requiring homeowners to replace doors that would otherwise only need repairs or new parts. For these reasons, many garage door companies suggest purchasing doors that have standard interchangeable parts so any contractor can work on them.

How to protect yourself and your garage doors
The best thing to do is avoid buying garage doors that use proprietary systems or parts. Ask whether the doors come with standard interchangeable parts before you make a purchase, and be cautious if the answer isn’t “yes.” If you do buy a garage door with proprietary parts or systems, verify whether the brand is easily serviced by many different garage door contractors. Ask how often makes and models are discontinued, how long the model has been on the market, and whether replacement parts are easy to get. If the only company that can service the door is the one you’re dealing with, or if replacement parts are expensive or rare, consider choosing a more common brand or model.

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Frequently Asked Questions

Q: Can you install smart garage door openers?

A: Yes, and they’re very popular. With these openers, you can actually program your smartphone to open your garage door from anywhere in the world. If you have to open the door for someone else, you can do it without giving them a key or code.

Q: Do you use proprietary parts and equipment?

A: No, we make sure all the brands we use can be serviced and repaired by other companies. There are companies that use proprietary products, but if you need a part and that company is no longer in business or they can’t help you for a couple of weeks, you’re simply out of luck. We prefer to use high-quality, well-known brands so you have multiple options for repair and service.

Q: Why are the products you install more expensive than the ones at big-box hardware stores?

A: The products found at big-box stores tend to be lower quality and pieced together. Our products cost more, but they’re contractor-grade, so they’ll last much longer and give you a better value.

Q: Are garage doors getting more expensive?

A: Yes. Especially with COVID, prices aren’t going to be the same as they were two or three years ago. Steel prices have gone up a lot, so you should expect to pay more for certain products.

Q: Are there any new codes I should be aware of?

A: After the wildfires in 2018, all garage door opener motors are now required to have battery backups. That means if you decide to replace your garage door, your contractor can’t legally remount the old motor or opener unless it has a battery backup.

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SELECTED PHOTOS FROM 1A Garage Doors, Inc.

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1A Garage Doors, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON 1A Garage Doors, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Krista C.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Communicated well, quick and quality

Quality

Michael B.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would say to use them if you need the service.

The overall service

Karen L.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They came out immediately to help me and did a good job.

They were quick, efficient and came out quickly.

Dawn D.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were right on time and did a really good job. They were clean and efficient.

They got it done when they said they would. Both of the guys were really nice and made me feel comfortable.

Elijah S.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Timely, do the job right and their cost is reasonable.

They are pretty good with following up. They came out and fixed the door. There was an additional noise, so they came back immediately and fixed it.

Ronald H.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I was happy. They were a little more expensive, but it was worth it.

They did a good job and were fast.

Betty S.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them to use them.

They were very nice and did a good job.

Diane H.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They got it to work and were very nice. They didn't force anything on me. It is an older garage door opener and they said you can get by with this for 2 or 3 years more years. They pulled up the information for that model online and fixed it .

They were very nice, no pressure and quality work. I will definitely use them again.

Derek C.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Responsive and great customer service

An all around good experience

John D.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were very knowledgeable, came prepared for anything and were reasonably priced.

All three are important to me.

Paul P.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are knowledgeable and fast.

Knowledgeable and courteous, they are awesome.

Ken H.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick and did a good job.

That was the second time I used them. The first time was at my mothers house and that gentleman was really, really good which is why I used them again at my house.

Gerry N.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional, very reliable, high quality and good competitive pricing

They are a great company to work with.

Eric M.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are responsive, professional and a great value.

All three stand out, they came out quickly, they were very professional and they were courteous. He treated our home as he would his own and the price was better than others on the market.

Lester F.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are fast and reliable.

When I had a problem with the installation, I called up and they came out within a couple of hours.

Debbie D.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were able to help me the same day. He was professional and he knew what he was doing,. He gave me a written estimate, kept to it and cleaned up after themselves.

He was honest and kept to the estimate.

Mark W.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Fast and friendly service

They stuck to the timeline and even installed the motor separately at no cost.

Latrice L.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were very professional, reasonably priced and quick.

Quality service

Tom W.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I had a cracked panel from when I backed the car into the door a few years ago, and thought I could just replace the panel, but I couldn't. They are obsolete. He told me what it would cost to replace it or he could put a brace on it. Putting the brace on it was at a reasonable price. He put it on and it doesn't make any creaking sounds or sag anymore.

He was honest and showed me a way to fix it, instead of having to buy a whole new one.

Terri P.

VERIFIED 1A Garage Doors, Inc. CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were fast, efficient and informative.

They were on time, communicated all of the steps with me, and were able to get all the parts in a short amount of time.

Read All 100 Survey Responses at Ratings View

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