When Speaking with Previous Customers of Carpet and Upholstery Cleaning Companies

It’s best to choose a Diamond Certified carpet and upholstery cleaning company because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from an upholstery carpet cleaning company in Santa Clara County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies.

And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

If you can’t find a Diamond Certified carpet and upholstery cleaning company within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your carpet and upholstery cleaning company.

Keep in mind, though, that references provided to you by the companies are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

  • Were you satisfied with the service from (upholstery and carpet cleaning company name)?
  • Did they move the furniture in the room if that was needed?
  • Did they clean up after completing the job?
  • Did the carpet cleaner show up on time?
  • If you need your upholstery or carpets cleaned in the future, will you consider hiring this upholstery cleaning company again?
  • Would you recommend this carpet cleaning company to your friends and family?
  • Did they finish the job on time?