5 Things to Look for in an Auto Repair Shop
ORINDA — With so many auto repair shops to choose from, it can be hard to find one that provides expert and reliable service. That’s why, when searching for the right shop, you should look for the following attributes:
1. A strong warranty
Besides providing more value for your investment, a robust warranty serves as a reflection of the shop’s confidence in its workmanship. Warranties can range from six months/6,000 miles to 24 months/24,000 miles, so be sure to ask about the specifics.
2. Quality parts
When it comes to vehicle repairs, quality parts offer a more reliable solution. Not all parts have to come directly from the dealer to be high-quality (although certain parts should). Ask the shop about its policy for using parts, whether aftermarket or OEM. Keep in mind that the quality of parts used on the repair can impact the warranty terms.
3. ASE certification
Most (if not all) of a shop’s technicians should be ASE Certified. Automotive work requires ongoing education and training, and ASE certification serves as assurance that the technicians are keeping up on theirs.
4. Good customer service
The shop’s office staff should make you feel comfortable and confident about bringing in your vehicle. They should listen to you and be forthcoming with information about your car and the diagnosis/repair. The best auto shops are happy to educate their customers about their vehicles and what’s needed.
If you have to drop off your car at an auto repair shop, you’ll likely need a ride home or to work. Most quality shops provide transportation for their customers as needed, whether internally or by procuring a ridesharing service. Additionally, if you have a long-term repair, ask the shop if it can get you a discount on a rental car.