Kyle Unciano: A Window of Opportunity
By James Florence, Diamond Certified Resource Reporter
NAPA — Kyle Unciano was in between jobs, contemplating his next move, when he happened upon a window of opportunity. “I had worked in fine dining for years and came to a point where I needed a change,” he remembers. “Around that time, my grandparents needed some extra help in the office at the family business, American Window Systems. They started the business in 1992 and have kept it in the family ever since—in fact, my brother is one of their lead installers. I started working in the office part-time, and from there I moved up to sales manager.”
Today, Kyle says his favorite part of his job is the architectural aspects. “I’ve always appreciated architecture. Growing up around the family business, whenever I’d look at a home, my eyes would automatically go to the windows and doors. Now that I work here, I really enjoy being involved in the process of window design and installation. During the last few years, we’ve moved into doing high-end, custom window products, which interests me very much.”
A resident of Napa, Kyle spends his time outside of work on a variety of hobbies and pastimes. “As someone who worked in fine dining for years, I enjoy going out to eat at restaurants and going winetasting,” he details. “When I get the chance, I also enjoy traveling, as well as going on fishing and camping trips with my friends.”
In his life and career, Kyle believes in the importance of dealing honestly and fairly with others. “That’s something my brother and I learned from our grandparents,” he says. “Growing up, we spent a lot of time with them and observed how they interacted with their customers. They always treated customers with honesty and respect, and that left an impression—not just on us, but on the customers as well. In fact, we still get calls from customers my grandparents served 20 years ago who remember the great service they received. That has been a huge influence on the way my brother and I handle customer interactions today.”
When asked the first thing he’d do if he were to retire tomorrow, Kyle says he’d see the world. “I’d probably take off and do some traveling. Maybe I’d take a tour through Southeast Asia or head to Greece and travel around the Balkans. One thing’s for sure, there are plenty of places I’d like to see.”
Ask Me Anything!
Q: Coffee or tea?
Q: What was your first job?
A: When I was 15, I worked at a pottery studio. I ended up basically running the place for the owner.
Q: What’s your favorite sports team?
A: The San Francisco Giants.
Q: Music or talk radio?
Q: Do you collect anything?
A: Antique gumball machines. My grandfather started collecting them a while back and I kind of took over for him.