Two weeks ago, we mailed the 2018 Diamond Certified Directory to more than 800,000 homes and businesses throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). We’ve made some exciting changes to the Directory this year, so it’s time to get reacquainted!
Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey).
Every company listed in each Directory has earned the prestigious Diamond Certified award. Our ratings team works year-round vetting local companies. They phone past customers, verify licenses, and ensure that things like certifications and insurance are up-to-date. That’s why you won’t find every company that operates in a certain region in the Directory. We only list top rated companies and most companies can’t qualify.
Companies are listed by business category. Do you need to have your carpet cleaned? The Diamond Certified carpet cleaners in your area will be listed under “Carpet & Upholstery Cleaning” (it’s in alphabetical order). If you don’t know which business category matches your needs, you’ll find a list of industries at the beginning of the listings section.
Once you’ve found the right industry category, you can read about each Diamond Certified company that serves your area. This year, we’ve overhauled the profile pages to give you even more helpful information. We list essentials like hours of operation, services provided and contact information in the the sidebar on each company’s page. The bottom half of the page is given over to the ratings themselves, showing you details such as the number of surveys completed, customer loyalty ratings and customer satisfaction score. While you’ll see that every company has slightly different figures, none is low. Remember, we only list companies that pass our rigorous 12-step rating process.
Each company page also features a written profile that will help you get to know the company. It’ll let you know if the company is family-owned, tell you what kinds of services it offers and show you its customer service philosophy.You’ll also find one or two of the many survey responses we’ve received from the company’s customers. If you’d like to read more, we publish all of the responses we’ve collected for each company online. (To access the Diamond Certified Directory online, go here.)
Company listings are the heart of the Diamond Certified Directory, but don’t stop there. The Directory has many other features that are designed to help consumers, such as the Helpful Expertise feature at the back of the book. Here, Diamond Certified Expert Contributors share tips and tricks of the trade with consumers.
The front pages of the Diamond Certified Directory go into further detail about the Diamond Certified Resource as a whole. We explain precisely how the ratings process works and go over the differences between the Diamond Certified Resource and review sites. We also discuss our Performance Guarantee: We feel so confident in our ratings process that we offer mediation services in case a dispute arises between you and a company. If the company fails to honor its contractual obligations, uphold industry standards or participate in good faith to resolve the issue, we will refund your purchase price up to a limit of $1,000.
We hope you find the 2018 Diamond Certified Directory helpful. Look for quarterly updates in the mail throughout the year, and remember, you can always access the Diamond Certified Resource online.