Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Security Video Surveillance System Companies Rated Highest in Quality?

CONCORD—You are the customer. If your goal is to choose a security video surveillance company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified video surveillance and security company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated security video surveillance company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

Read moreRead less

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

View Comments
Shares

INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • Samsung

  • Honeywell

  • Canon

  • GE

  • Axis

  • Mace

  • Sony

Logitech Digital Video Security
LT Surveillance Camera Systems
4XEM Cameras
ACTi Security Cameras
Arecont Vision
Bosch Security Camera & Video Surveillance
D-Link Security Cameras
IQInvision Video Surveillance
Lumenera
Merit Lilin Video Surveillance
Mobotix Video Surveillance Systems
Pelco Video Surveillance
Smartvue Visual Intelligence Cameras
Toshiba Video Surveillance Systems
Trendnet Surveillance Cameras
Vivotek Surveillance Cameras
Axis Communications
Canon Security Cameras
GE Video Surveillance
Ademco Honeywell
Mace Video Surveillance
Samsung
Sony Surveillance Cameras
Broadview Home Security (Brinks)
Uniden Video Surveillance
ADT Security Cameras
Lorex Video Surveillance
GeoVision
Cisco Video Surveillance
AVerMedia

outdoor wireless cameras
security surveillance services
security camera DVR systems
wireless video transmitters
outdoor video surveillance equipment
surveillance software
home security video monitoring
audio surveillance
video burglar alarms
hidden camera surveillance
covert cameras
surveillance monitors
fake security cameras
closed circuit TV surveillance systems
business security cameras & video surveillance
video surveillance monitoring systems
IP video surveillance systems
CCTV cameras
video surveillance system installation
camera surveillance system repair
wireless video surveillance systems
digital surveillance systems
home video surveillance
remote video surveillance systems
4 camera video surveillance systems
 
 
 
 
 

Alamo
Antioch
Bay Point
Bethel Island
Blackhawk
Brentwood
Briones
Byron
Canyon
Clayton
Clyde
Concord
Cowell
Crockett
Danville
Diablo
Discovery Bay
El Cerrito
El Sobrante
Hercules
Hilltop Mall
Kensington
Knightsen
Lafayette
Los Medanos
Maltby
Martinez
Moraga
North Richmond
Oakley
Orinda
Pacheco
Pinole
Pittsburg
Pleasant Hill
Point Richmond
Port Chicago
Port Costa
Rheem Valley
Richmond
Rodeo
San Pablo
San Ramon
Tara Hills
Vine Hill
Walnut Creek
Walnut Heights
West Pittsburg

94506
94507
94509
94511
94513
94514
94516
94517
94518
94519
94520
94521
94522
94523
94524
94525
94526
94527
94528
94530
94531
94547
94548
94549
94553
94556
94561
94563
94564
94565
94569
94570
94572
94575
94582
94583
94595
94596
94597
94598
94801
94802
94803
94804
94805
94806
94807
94808
94820
94850

Federal Trade Commission (FTC) (http://www.ftc.gov/bcp/edu/pubs/consumer/homes/rea18.shtm)
Bureau of Security and Investigative Services (BSIS) (http://www.bsis.ca.gov/)
Contractors’ California State License Board (CSLB-CA) (http://www.cslb.ca.gov/)
SIA Security Industry Association (http://www.siaonline.org/)

Federal Trade Commission (FTC) (http://www.ftc.gov/bcp/edu/pubs/consumer/homes/rea18.shtm)
Bureau of Security and Investigative Services (BSIS) (http://www.bsis.ca.gov/)
Contractors’ California State License Board (CSLB-CA) (http://www.cslb.ca.gov/)
SIA Security Industry Association (http://www.siaonline.org/)

Know What You Want
Before Hiring Contra Costa County Video Surveillance System Installers

Get ready to find the best Contra Costa County video surveillance system installation service by thinking in advance about what you want and need from a new video surveillance system and from the contractor who installs it.

The following questions are some you should ask yourself before interviewing local security video surveillance installation companies.

  • Do I want a Diamond Certified home security video surveillance company in Contra Costa County that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • What specific security concerns do I have regarding my home or business? (These may include break-ins, robbery, vandalism, shoplifting, customer safety and/or family safety.)
  • What are my reasons for installing a new video surveillance system in my office or home? (Examples may include capturing footage of criminal activity, monitoring employees or residents, public liability, preventing theft or shoplifting, etc.)
  • What type of video surveillance equipment are you most in purchasing and installing? (Popular security surveillance systems in Contra Costa County include CCTV systems, small business video surveillance systems, home surveillance cameras, infrared cameras, night vision home surveillance systems, dome security cameras, PTZ cameras, etc.)
  • Do you want your security surveillance system to be installed inside or outside?
  • Do you want to be able to hear and see what the home security camera records?
  • Do you want to store the images and sounds captured on camera? Is it important for you to have this in-house, or would a remote location be better?
  • Would you prefer wired or wireless surveillance cameras?
  • What is your budget for a new security video surveillance system, home monitoring services and additional expenses related to home video camera installation?
Read moreRead less
What To Ask In Person
What Should You Ask Home Video Surveillance System Companies in Person?

Every video security company you interview in Concord, Richmond, Antioch, Walnut Creek, Pittsburg or elsewhere in Contra Costa County should be able to give satisfactory answers to your phone interview questions. Cross off of your list those that can't, or those that do not leave you confident of their professional capabilities.

Next, you'll want to interview in person some of the best Contra Costa County home security camera contractors. Most will want to come to your home or business to look at the premises so they can give you an accurate estimate for equipment and services.

You'll want to have a second list of questions to ask each security camera contractor who comes to bid on your job. These should be more specific questions about your needs and what the company can offer you.
Sample questions include the following:

  • Does your home/office security camera service require a contract for installation and monitoring?
  • Do you charge a monthly service fee for adding or removing security features?
  • Is video surveillance system installation provided at a flat fee to me? Will that installation be under warranty?
  • Am I allowed to select the components I’d like to be implemented into my security video surveillance system package?
  • How long does your video surveillance system warranty last? What are the full terms of its coverage?
  • Will buying a surveillance system lower the cost of my homeowner’s insurance?
  • Is the surveillance system equipment and monitoring contract transferable for me in case I move or relocate?
  • Is there a cancellation fee or any other fees I will have to pay if I am unsatisfied with the home video monitoring system?
  • What are your contracts’ typical terms for surveillance system monitoring? One year or more?
  • What is the price of monitoring? How frequently can I expect to be billed?
  • How quick is the response after I report a break-in?
  • How long after a robbery, break-in or property destruction do I have to obtain the evidence recorded on the surveillance system? Does the system automatically record over old video, or is the recording saved for a certain length of time?
  • What happens in the event of a power outage?
  • Who do I contact in terms of repairs or upgrades to the surveillance video system once it is in place?
  • Do you monitor the alarm systems?
  • How do you handle false alarms? Is there a charge for false alarms?
  • Do you repair alarm systems?
Read moreRead less
  • What To Ask References
    Talk with References of Contra Costa County Home Surveillance Companies

    It’s wise to choose a Diamond Certified security video surveillance system installer in Contra Costa County or your area, because all certified companies have passed an in-depth ratings process that most other companies can’t pass.

    If you want a quality home surveillance camera system in Contra Costa County, you will have confidence when hiring a Diamond Certified home surveillance system installation company.

    Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified security video surveillance system for you in Danville, Antioch, San Ramon, Walnut Creek and Pittsburg or your area, you’ll have to do some research on your own. If you do, it’s wise to start by calling some references provided by video surveillance system contractors near you.

    Keep in mind, though, that references provided to you by the security provider are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    The following questions are those you may wish to ask references of Contra Costa County home security video system installers:

    • What type of security video surveillance system did you have installed in your home or business?
    • Was the installation job completed to your satisfaction?
    • Was it a difficulty for the company representative to come out to meet you or meet your continuing needs if you live in a smaller town, rural area or Cowell, Clyde, Briones, Los Medanos, El Cerrito and Discovery Bay?
    • How would you rate the time and experience required to install the surveillance system?
    • Did the Contra Costa County security surveillance installation staff communicate well with you? Did you feel that they listened to you and were able to answer all of your questions and concerns?
    • Was the price fair for the business or home surveillance camera installation job you received?
    • If this company provides home video monitoring services for you, are you satisfied with their ongoing services?
    • What did you like best about your experience with this Contra Costa County home surveillance provider?
    • Would you choose to hire this business security video company or home security camera provider again?
    • Would you recommend this security surveillance service to other families or business owners?
    Read moreRead less
  • Review Your Options
    Hire Good Security Video Surveillance System Contractors in Contra Costa County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    After a serious threat to your security or that of your home or business, you may be in a rush to hire the closest security video surveillance company in Contra Costa County to quickly install a security camera system.

    But selecting a security provider at random could leave you dissatisfied and your home or business with less protection than you'd expected. Spend the time now to find the best security video surveillance company in Contra Costa County for you before you experience a burglary, theft or vandalism.

    Forging a strong relationship with your video surveillance company now, while you're able to take your time in making a smart decision, will make the hiring and installation process that much easier.

    By now you should have a good idea about which local security video surveillance equipment and contractor is best for you. Use the notes from the interviews you've conducted to be sure you give each company a fair evaluation.

    Don't overlook the power of your observations and personal feelings about each company you've interviewed. If one stands out above the rest in terms of quality equipment, knowledgeable staff, professional installation and the exact hardware and services you need, there is a good chance that's the best company for you.

    Ask yourself the following questions as you make your final decision in a security video system contractor:

    • Can this Contra Costa County security video surveillance system company or provider meet all of your unique and specific needs? Do they provide a range of video cameras, including digital recording systems, which make it much easier to record incidents and directly zoom to the footage containing evidence of the incident?
    • How well does this video security company or provider communicate with you?
    • Do you feel that this security video service staff really listen to you and understand your needs and concerns.
    • Is this video surveillance company focused on installing your security video surveillance system as quickly as possible?
    • Are there penalties associated with early termination of monitoring? What stipulations apply to customers who move or relocate before the end of the contract’s terms?
    • Does the price of the system and price of monitoring meet my budget requirements?
    • Does this home security system or video security system installation contractor offer a back-up power source in case the power goes out?
    • Does this Contra Costa County home video surveillance company offer additional amenities I want, along with the security video surveillance system installation? (This may include smoke and fire detection, email notifications, smart phone apps, or remote control access.)
    Read moreRead less
  • How To Work With
    How to Find the Best Values on Home Video Surveillance Systems

    Hiring a good security video surveillance system provider doesn't have to be time-intensive or too expensive. Instead, the steps you take in finding the best Contra Costa County security camera system provider will give you knowledge and assurance that you'll find the best home video security system available for a fair price.

    What's the best way to get a fair price on a new video surveillance system or CCTV security system? First, be sure that you are dealing with a reputable and trustworthy security surveillance company. Shady security providers may try to entice you with low prices or promises that seem to good to be true; sadly, these companies often provide little more than promises, putting your family and business at risk.

    Always get an estimate that lists the full, detailed cost of all parts, equipment, installation and required monitoring services from local video security system providers. It's a good idea to have a company representative come to your home or business to see the location before providing a bid so that you can be sure the estimate is as accurate as possible.

    It's also wise to remember that the conversation isn't over once you've accepted a bid for work. You'll want to continually communicate with your chosen home security system salesperson as you work out the details for your new video surveillance system, including questions about installation and monitoring.

    Sign a Contract for Video Security Services in Contra Costa County
    Once you've received contracts from one or two companies who seem to best meet your needs for a new security surveillance system, don't make your choice based on cost alone.

    Instead, carefully review all bids and estimates, and ensure that all of them include the same base items (those you require) and all equipment and services you'll need in order to have a complete and functioning home security system or commercial video surveillance system.

    If a bid or estimate is not complete, talk with the video security and surveillance company representative. Never sign a blank or incomplete estimate.

    According to the Federal Trade Commission, all contracts for security video systems should contain the complete price of installation of the video surveillance security system; the price of monitoring the system (either by the month or quarter), the period of the contract and its coverage, any discounts that may apply to the contract a written warranty (see the section below for more details), an owner's manual for the surveillance system, detailed procedures for canceling the contract, and any requirements associated with cancellation.

    All contracts should also be dated, show the full name and address of the seller, and any oral agreements or terms to which you both agreed before the contract was presented.

    Ways to Make the Security Camera Installation Process Easier and Faster
    When it comes to installing a new security video surveillance system, open communication and a willingness to partner with your security camera company are the best means to helping the process take place with as much ease and speed as possible.

    Ensure that your security company or provider has your current contact information so that a representative can get in touch with you as soon as possible in the event of a problem or snag in the installation process.

    Another surprising recommendation is to contact your local police and fire departments. In Contra Costa County, as well as in other areas, you may need to register your security system with these authorities. When contacting them, be sure to inquire into any fees associated with false alarms. Even in more rural areas such as West Pittsburg, Walnut Heights, Hilltop Mall, Hercules, Bay Point and Lafayette, you may find local codes requiring you to cooperate with local fire departments and police departments.

    Understand the rules and requirements for cancellation, too, as a way to keep things moving. According to the Federal Trade Commission, customers have three business days to annul a contract, given that you sign the contract in your home or another location that is not the seller's place of business.

    Read moreRead less
  • Be a Good Customer
    How Can You Be a Good Home Security Surveillance System Installation Customer?

    Here are a few simple steps you can take to be a good customer when hiring Contra Costa County security video surveillance installation providers in Pleasant Hill, Walnut Creek, Antioch, Danville, Concord, Martinez, Richmond and Brentwood or your area.

    • Let the security camera company know what you want from your security video surveillance system, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Remember, a friendly smile goes a long way in gaining trust and maintaining a solid working relationship.
    • Before you hire a home surveillance system installation company in Contra Costa County, restate your expectations and goals, and reiterate to the security company representative your understanding of the agreement. Most problems with local security installation occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your sales representative if you should call to check on the security video system installation progress or if he/she will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they’re working on the installation. The work will move along more smoothly if your chosen company can reach you for any necessary updates, questions or work authorizations.
    • When your home security surveillance system contractor contacts you, return calls promptly to keep the professionals on schedule.
    • Pay for the installation work promptly.

    Why would you want to be a good customer? Security video surveillance installation companies appreciate customers who are straightforward, honest and easy to work with.

    Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

    Read moreRead less
Check The Work
Look Over Your New Home Surveillance System and Security Video System Setup

Once the security camera installation work is completed, walk though your home or business with your installation service representative.

Check the work against your invoice and make sure the equipment, system and installation stands up to your expectations and is exactly what was promised in your contract.

The invoice from your Contra Costa County security system installation service should include the following:

  1. The name, physical address and state license number of the home security camera  contractor.
  2. A complete list of all work.
  3. An itemized list of all equipment and materials.
  4. The total cost for your  security surveillance / CCTV system, including an itemized amount due for labor and parts. This may also include the monthly or annual charge for monitoring services.
  5. A written explanation of any warranties or guarantees provided by the product manufacturers and video surveillance system installation contractors.
Read moreRead less
Written Warranties
Written Guarantees Protect Your New Home Security Video System

Before your security camera installer leaves your home, confirm any warranties and/or guarantees you've agreed upon.

Not all security video companies in Contra Costa County warranty their work and equipment, but if the company you've chosen does, they should give you a written warranty that includes the following:

  1. The home and business security camera company's name and physical business address.
  2. The company's state license number.
  3. What security system equipment, materials and workmanship are covered, including whether the video surveillance contractor will replace or repair defective items or give you a refund if you place a warranty claim.
  4. Your responsibility if you place a warranty claim (i.e., if you have to pay for parts, repair costs or labor when filing a claim for warranty work or pay a prorated amount).
  5. Terms of and limitations of the warranties you're given.
  6. If the security video system warranty coverage is transferable to the new owner if you sell your house.
  7. Any exclusions to the warranty must be in writing.
Read moreRead less
Top 10 Requests
Popular Home Surveillance & Security System Features

Although every home or business owner wants a security video surveillance system that is tailored to their property and needs, there are many home security video systems and additions that are more popular than others.

Those listed below are some of the most common requests made of security video system installers in Contra Costa County, including Danville, Antioch, San Ramon, Walnut Creek and Pittsburg and the rest of the Bay Area.

Color Cameras for Security Surveillance Systems
Most security cameras record video in black and white. Color footage can help authorities use the cameras to identify and apprehend suspects, especially by recording the color of clothing or vehicles.

Wireless Security Video Systems in Contra Costa County
Wireless security video surveillance systems have cameras that are powered with batteries and uses wireless signals to record and capture video footage. The lack of wires can make the system less conspicuous, which has advantages (concealed or hidden cameras can catch criminals off guard) and and potential drawbacks (visible video surveillance systems may be better at deterring crime).

Reduced Cost of Home or Business Insurance
Many insurance providers give homeowners or business owners a discount on their insurance premiums if they have video surveillance security systems. Keep in mind, this benefit may require a certificate of installation, which you must request from your security camera company.

Smart Phone Access to Security Cameras and Video Surveillance Systems
This feature often coincides with two other common requests: a remote server to capture footage, as well as e-mail notification. Many good security camera systems will work in tandem with your smartphone, allowing you to download information, receive updates and even watch real-time happenings at your home or business.

Customizable Security Camera and Home Video Surveillance System Packages
Some security video surveillance installation companies in Contra Costa County offer just one or two packages for their customers. Seeking out a more flexible company can help you specify the exact type of security camera type and coverage, as well as equipment that are best for your security needs.

Flexible Contract Length for Video Surveillance System Monitoring Services
A select number of security camera system companies in Contra Costa County offer customers the advantage of a contract period  for video surveillance monitoring. It is important to understand all contract terms if you choose a security video surveillance company that offers monitoring services.

E-Mail Alerts for Video Surveillance Systems
Property owners appreciate this modern mode of receiving instant notification from their security video surveillance company. No matter where you are, e-mail allows you to receive an alert regarding a break-in or false report as soon as possible.

Security Video Remote Servers
Via an Open Virtual Network or the Internet, footage captured by a surveillance system's cameras can be seen from an unspecified and protected location with this feature.

Digital Video Recorders
This style of recording footage from security cameras promises crisper video quality that doesn't fade over time. Most DVR systems are also designed to capture and retain up to 30 days of footage at a time.

Talking Control Panels for Security Camera Systems
Button-press-only surveillance system management can be troublesome to households or businesses with more than one person responsible. A talking panel ensures that everyone authorized to interact with the system can handle it with ease.

Popular Home Security Camera Brands in Contra Costa County

  • Swann
  • Lorex
  • URMET
  • KGuard
  • Defender
  • DSP Cop
  • SVAT
  • Zmodo
  • BCS
  • Bolide
  • EyeForce
  • Atlantis
  • Protectron
  • Greatek
  • Soyo
  • Hi-View
  • Cosmos
  • J2000
  • Sharx
  • Uniden
  • Foscam
  • Samsung
  • Logitech
  • Evertech
  • D-Link
  • Sony
  • EverFocus
  • Vonnic
  • VideoSecu
Read moreRead less
Glossary Of Terms
Glossary of Terms Pertaining to Home Security Video Surveillance Systems

The following terms and definitions will help demystify the process of choosing a home surveillance video system and hiring a video surveillance system installer.

You can give yourself an advantage in the marketplace by becoming familiar with the terms often used in the industry. The terms below will help you get started, but be sure you ask your home video surveillance system contractor for clarification if there are still terms or products you don't understand.

bullet camera

The following terms and definitions will help demystify the process of choosing a home surveillance video system and hiring a video surveillance system installer.

You can give yourself an advantage in the marketplace by becoming familiar with the terms often used in the industry. The terms below will help you get started, but be sure you ask your home video surveillance system contractor for clarification if there are still terms or products you don't understand.

bullet camera
This type of surveillance camera uses a large range of infrared illumination to capture activity in the dark, best mounted on a wall or pole.

Also known as: lipstick camera

CCTV
CCTV stands for Closed Circuit Television, which is a TV system that doesn't broadcast signals to public viewers but instead sends them to a set of limited cameras and monitors. CCTV units are frequently used in stores and private homes as part of surveillance camera systems.

Also known as: cameras with video, surveillance cameras

covert camera
Covert cameras are hidden or disguised cameras designed to evade criminals who are experienced at spotting surveillance cameras and CCTV systems. Covert cameras are best placed at eye level, at a door, or along a clear path so they can capture the clearest possible images.

Also known as: covert IP camera, spy camera, nanny camera, scouting camera

day/night camera
Security cameras reputed to provide higher quality pictures than other cameras, and those optimized to capture both day and nighttime activities are called day/night cameras.

also known as: low light security camera

digital video recorder
The standard form of footage recording in modern surveillance installation. It automatically watermarks footage with the time and date of recording.

also known as: online video surveillance system, video capture, HD PVR

future proofing
The concept of installing a digital video recording system that can accommodate more cameras and outputs than what are currently being installed, allowing for the possibility and ease of additional video coverage in the future.

frame rate
The speed and power that determine how quickly a surveillance camera can take and record footage. Real-time video recording frame rates are preferable.

Also known as: fps, frame per second

infrared lighting (IR)
Infrared lighting is a type of lighting that the human eye cannot see, but yet remains highly tractable and visible by most surveillance cameras. Best used in combination with visible flood lighting rigged for motion protection in order to deter criminals.

Also known as: LED lights, night vision, lantern lighting

dome security camera
A surveillance camera that includes a 3-axis internal camera adjustment feature and that can be mounted in a extremely high variety of locations. also known as a dome camera.

Also known as: cameras with video, in home security

LAN connection
A form of remote access to a CCTV or video surveillance system, "LAN" standing for "Local Area Network." this connection works through the owner's computer and arrives via its IP address.

Also known as: WLAN, Ethernet

lux rating
A measurement of a security camera's ability to record clearly after nightfall. Lower numbers correspond to better nighttime vision. A camera with a 0 lux rating can track activity in complete darkness.

Also known as: camcorder, video camera

offload
The ability of a camera to have its footage downloaded away from the unit, frequently to a USB port or a CD-ROM. Most law enforcement requires that security cameras offload to ".avi" format.

off site connection
A form of remote access to a surveillance system, encompassing Open Virtual Networks, telephone lines, and broadband internet connections.

Also known as: internet services network

Open Virtual Network
A complex computerized mode of tracking a surveillance system, frequently used by businesses, which rigs an off-site computer to function as if it were in the same location as the surveillance-covered property.

Also known as: networking IT

playback
The capacity of a surveillance camera to reveal the contents of its footage after having recorded it. Most cameras handle playback matters with a Jog and Shuttle, or frame-by-frame, mode.

Also known as: DVD playback, midi file

PSTN / telephone line
A method of monitoring a surveillance system by connecting a camera to a phone line, and connecting that phone line to a computer. This method allows for only one security camera to be monitored at a time.

Also known as: VOIP, SIP, PBX

PTZ camera
A type of security camera that allows for control remotely, including such features as panning, tilting, and zooming.

Also known as: cameras de video, cctv, security camera

recording location
The area designated to be installed with security cameras and surveillance monitoring equipment.

remote monitoring
The capacity of a surveillance system and its requisite cameras to be monitored away from the area, via a computer or other type of interactive device. It encompasses real-time, live monitoring, watching previously recorded content, downloading filmed evidence, or being alerted via e-mail of activity.

Also known as: monitor IT

resolution
The maximum number of pixels that a monitor can display. Higher resolution corresponds to greater quality of recorded video and pictures in security cameras. A minimum of 480 lines of resolution is considered mandatory by most legal jurisdictions.

Also known as: high resolution, hi resolution, display resolution

traditional security cameras
Traditional security cameras are fixed-position, visually prominent cameras, including box cameras, whose visibility and obviousness is used as a deterrent to criminal activity.

Also known as: video camera, IT security system, security in system

varifocal lens
Lenses that sport a range of focuses possible, allowing for close-ups and wide angled views for security cameras and surveillance recorders.

Also known as zoom lenses.

wired installation
Physically and permanently wiring cameras, their power systems and signal detectors onto a property is known as a wired installation. This is the method the majority of security video surveillance installation professionals recommend.

Also known as: install wire, wire installation

wireless installation
Wireless surveillance camera installation allows you to mount an secure your surveillance camera system without the need for wires or plug-ins. This enables CCTV and security cameras to be less visible and more self-contained.

Also known as: wireless CCTV, wireless security cameras, wifi security cameras, WLAN surveillance cameras, WI

Read moreRead less
Frequently Asked Questions
Frequently Asked Questions About Home Surveillance Security Camera Systems

Q: Why choose a Diamond Certified video surveillance system company?

Q: Why choose a Diamond Certified video surveillance system company?
A: Diamond Certified helps you choose a security video surveillance system with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only surveillance installation companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified security video surveillance system.

Q: How can I make sure my security video surveillance system is as helpful as possible to authorities?
A: A surveillance system enables police and legal professionals to pinpoint the identity of the suspect caught on film. Ensure that the cameras in your surveillance system are capturing footage from the most sensitive areas of your property: a parking lot entrance, the main door, large windows, an entry gate, and so on. Consider for yourself how a criminal would enter your property, and place cameras appropriately. Also ensure you have cameras that take in a wide view of the establishment; these can help authorities track a suspect’s travel, detect their mode of transportation, or see if any additional witnesses or accomplices were around.

Q. What are the signs of a disreputable security video surveillance installation company or provider?
A. Many of such unscrupulous providers will come to you, door-to-door, instead of you locating and approaching them. They will sometimes present their installation services as a limited time offer, urging you to act immediately or on the spot. Their offers oftentimes sound too good to be true, claiming that their equipment or labor is provided free of charge. Signing such an ostensibly attractive contract will unfortunately subject you to their shady maneuvers, such as getting you to agree to an exorbitantly priced monitoring contract. Always be sure to obtain the following information from a company before signing anything: their name and address — and P.O. Box addresses are a major red flag; telephone number; contractor's license number; the state from which they obtained that license; and the name under which they have filed the license.

Q: When I finally settle upon a security video surveillance installation provider, what are additional questions and concerns that I should consider during the process?
A: One consideration is how you would like to store recorded video content from the cameras. Physical tape recording is cheap, but can take up a lot of space very quickly, whereas digital video is equally inexpensive and much less consuming of space. Make sure that the cameras are positioned in areas with good lighting; those placed in badly lit areas should have as low a Lux rating as possible, indicative of quality functioning in darkness. And always leave room in your installation plan for the addition of more cameras over time, as you see fit. You may not see the need for a sizable number of cameras now, but you may want to add more over time to capture footage from angles you had not thought of when first installing the surveillance system.

Read moreRead less