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Why Trust Diamond Certified Security Guard Patrol Companies Rated Highest in Quality?

You are the customer. If your goal is to choose a security guard patrol company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified security guard patrol contractor. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated security guard patrol company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

INDUSTRY INFORMATION - Contra Costa County – Security Guard Patrol

California Association of Licensed Security Agencies, Guards and Associates (CALSAGA) (www.calsaga.org)
California Department of Consumer Affairs (DCA) (www.dca.ca.gov)
National Association of Security Companies (NASCO) (
http://www.nasco.org)
National Police and Security Officers’ Association of America (NPSOAA) (
www.npsoaa.tripod.com)
The National Council of Investigation and Security Services (NCISS) (
www.nciss.org)
International Foundation for Protection Officers (IFPO) (
www.ifpo.org)

Know What You Want
Consider Your Security Guard Needs

By thinking about and outlining your specific needs, you’re much more likely to ask the right questions, seek out the exact services you need, and make sure the Contra Costa County security patrol companies you talk with and choose among are focused on the same outcomes that you are.

 

So knowing what you want is key to finding the right Contra Costa County security guard service for you. While there are many companies that serve Danville, Antioch, San Ramon, Walnut Creek and Pittsburg and other areas near you, not all offer the same types of services or the same quality.

 

The following questions will get you thinking about the services you need and the type of security guard company that is best for you.

  1. Do I want a Diamond Certified security guard patrol company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  2. What type of security services do I need? (This may include residential security guard services, business security patrols, store security guard services, night security patrols, trespassing guard, parking structure guards, armed security guards, uniformed security professionals, employee theft security protection, etc.)
  3. Do I need 24/7 security guard services, security during business hours, only at night, or only a few hours a week?
  4. What is my budget for hiring Contra Costa County security guard patrols?
  5. Are there any specific things I need to tell security company candidates about my location or site history? (This may include a history of break ins or trespassing, a history of or current suspicion of employee theft, a high rate of customer theft, other security needs, etc.)
  6. What professional qualities am I looking for in the security guards who I hire to patrol my home, business, industrial area, etc.? Examples include reliability, good communication, honesty, experience with security patrol situations like mine, friendliness and approachability for employees and customers, helpfulness, promptness, etc.
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What To Ask In Person
Questions to Ask Security Contractors in Person

You can usually get a good feel for what local security patrol services can offer you by researching them and asking representatives a few questions online.

However, in order to discover which Contra Costa County security guard service is best for your needs, you’ll want to meet face-to-face with individuals from stand-out security services in Concord, Richmond, Antioch, Walnut Creek and Pittsburg and beyond.

  1. How long has your Contra Costa County security guard company been in business?
  2. How long have you been under the same management?
  3. Is your security guard company operating under liens or in danger of bankruptcy?
  4. When can you start providing security services for my residence or business?
  5. How many other facilities or jobs like mine do your security guards serve in?
  6. Will you do a site walk-through and give me a security services proposal before asking me to sign a contract?
  7. Does your company provide regular security evaluation reports?
  8. What items are covered in your standard contract (CCTV monitoring, alarm monitoring, access point protection, daily and quarterly security reports, ongoing training for your employees and mine, regular communication, uniformed guard services, etc.) and which are considered add-ons that we will be billed for (extra hours, alarm response, extra guards, special event guard services, etc.)?
  9. How should I handle future service issues, problems, special requests or other needs?
  10. Will you give me a list of references of current clients you serve who have facilities and security patrol needs similar to mine?
  11. Is there anything I can do to help make the security guard services more effective?
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  • What To Ask References
    Learn Details From References of Contra Costa County Security Guard Services

    You only want the best local security guard services for your home or business, and it’s best to choose among Diamond Certified security patrol companies. That’s because all certified companies have passed an in-depth ratings process that most other companies can’t pass.

    If you want reliable, high-quality security guard patrol services in Contra Costa County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find Diamond Certified security guard contractors within reach, you’ll have to do some research on your own. In that case, it’s wise to call some references provided by security guard patrol companies in San Ramon, Danville, Brentwood, Martinez and Pleasant Hill and your area.

    Keep in mind, though, that references provided to you by security guard patrol services are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. References given to customers by local security patrol companies are cherry-picked to include only satisfied customers instead of randomly-selected clients.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    When you call and interview them, here are some questions to ask to get all of the information you need to make an educated decision.

    1. Were you satisfied with the services from _(Contra Costa County security company name)_?
    2. Are you still working with this company? How long have you worked with them?
    3. What type of security services do they provide for you? (This may be residential, commercial, parking lot, industrial, night guard duties, CCTV monitoring, armed guard services, parking enforcement, etc.)
    4. Are the security guards prompt, reliable, trustworthy and personable?
    5. Is this security guard company responsive to your needs and comments?
    6. Are you able to reach and communicate with your security guard and the company when you need to?
    7. If the business, home or area you need patrolled by Contra Costa County security services is located in Moraga, Lafayette, Briones, Canyon, Rheem Valley, Pinole, Vine Hill, Maltby, Blackhawk, Clyde, Tara Hills or another smaller town, does this security patrol company charge more to come to your location?
    8. Is there anything I should know about this company or consider before hiring them?
    9. Would you recommend this company?
    10. What is the best part about working with this security guard company?
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  • Review Your Options
    Hiring Good Security Guard Services in Contra Costa County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Before deciding on the best security guard patrol services in Contra Costa County for you, review your notes and ask yourself the following questions.

    1. Can the security guard contractors you’ve interviewed answer your questions satisfactorily, explain which security services you need, and tell you how they can provide the services that are best for you?
    2. Is there a security guard company in Pleasant Hill, Concord, Martinez, Richmond and Brentwood or your town that can meet your needs for security patrols?
    3. Can a local security company provide services that fit within your budget?
    4. Does one security company stand out above the others as the best choice for you?
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  • How To Work With
    Before You Hire Contra Costa County Security Guard Patrolling Services Near You

    Now that you’ve done some research, you should have a good idea of what local security guard companies in Contra Costa County can offer you in terms of patrols and guard services, customer service, scheduling and pricing.

    But there are a few more things you’ll want to consider before moving forward by signing a contract with one security guard patrol company.

    Check Out Your Final Security Company Candidates
    The last thing you want when trying to reach your Contra Costa County security guard company—especially in an emergency situation—is to get an answering machine or message service that can only relay messages.

    Test out the security patrol services you’re considering by calling them a few times at different hours to verify that they answer their phones and that the person on the other end of the line is helpful, knows what they’re talking about, and can answer your questions and give advice whenever you call.

    While this won’t tell you everything you need to know about the security company you’re considering hiring, it can give you a good indication of their emphasis on customer care and quality security patrol services. Add the information you gain from calling, interviewing and researching the firms and it will give you a well-rounded idea of whether the Contra Costa County security guard patrol companies serving Danville, Antioch, San Ramon, Walnut Creek and Pittsburg and the rest of the Greater Bay Area can give you the protection, security, safety and service you need and expect.

    The Differences Between Locally-Owned Security Guard Services or National Security Patrol Franchises
    As with most types of service businesses, you have a choice between national franchise security guard services and those that are locally-owned and operated.

    But what’s the difference?

    National companies tend to push for profits, so their companies can operate on very thin margins. That means national security guard patrol companies operating in Pleasant Hill, Martinez, Concord, Richmond, Brentwood, Danville, Antioch, Walnut Creek, Pittsburg and San Ramon and the rest of Contra Costa County may pay their security guards low wages. This can result in frequent employee turnover, lower-quality security guards and less personal service.

    However, national security guard franchises can usually be relied upon for offering stable service and to stay in business for the long run. They also may have more streamlined services because they generally have more executive experience than mom-and-pop security patrol companies. They also tend to cost less, which can save customers money. For clients who want less expensive security patrol services, or for those whom cost is the main factor in making a decision on Contra Costa County security guard patrol contractors, large chain services may be a good choice.

    Locally-owned security services in Concord, Richmond, Antioch, Walnut Creek and Pittsburg, Orinda, Knightsen, Alamo, Diablo, North Richmond, Walnut Heights, Hercules, El Sobrante and the rest of Contra Costa County tend to provide more personalized services, steadier employees who may have more training and longer tenure as private security guards, and maybe even faster response times to customer complaints or requests and even emergency situations.

    Hiring Contra Costa County Security Patrol Services
    When you’re confident that you’ve found the company that can best meet your needs, you’ll want to ask them for a contract that clearly spells out your expectations and responsibilities and those of the security company. Good contracts will detail the scope of work expected, exact services you want, timelines, job specifications, payment terms, and any guarantees or promises made.

    Be sure you ask any questions and get clarification on items before signing the contract. This contract will protect you, your property and your Contra Costa County security contractor, so it’s a legally-binding document.

    You should feel free to write in any verbally agreed-upon terms you’ve made with the security company or the representative you dealt with. This can include terms and expectations, instructions and expected start dates. You may also specify the number of security guards on premises, the number of patrols per day, and more.

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  • Be a Good Customer
    Get Better Service By Being a Good Security Company Customer?

    Security companies should be able to provide the services promised without any additional help from you. However, there are some things you can do to be a better client and even possibly get better service.

    • Be clear and upfront with the security guard patrol services. Let them know what you want from your security guard patrol services, the long-term outcome you’re expecting and particular ways they can satisfy your expectations.
    • Before you hire a security guard patrol in Contra Costa County, restate your expectations and goals. Most problems with local security services occur when there is a breakdown in communication. Being clear about your expectations and getting your understanding of the agreement in line with theirs can help you avoid most conflict.
    • Ask your security guard company how they will make you aware of problems or disturbances at your facility, office, building or property. Find out if there is a way you can make communication easier for them.
    • Be sure your security service representative has a phone number where they can reach you at all times while they are providing security for you.
    • Return calls promptly.

    Why would you want to be a good customer? Security guard companies in Concord, Richmond, Antioch, Walnut Creek and Pittsburg, Clayton, Byron, Los Medanos, San Pablo, Rodeo, Martinez, Crockett, Discovery Bay and throughout the rest of Contra Costa County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship.

    This means that your regular security patrol services, extra security guard needs and the rest of your interactions with the company you hire may go smoother and any problems may be more easily resolved.

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Check The Work
Verify that Your Security Patrol Service is Giving You What You Asked For

You should receive an invoice for services rendered. While it’s usually safe to assume that good, reliable security guard services in Contra Costa County will provide the services promised and then invoice accordingly, it is always wise to compare the invoice you receive to your original contract.

The invoice from your security guard company should include the following:

  • The security guard patrol service name, physical address and state license number.
  • A complete list of all services performed.
  • An itemized list of any materials provided or purchased for the job.
  • The total cost for the security patrol services, including an itemized amount charged for labor or other charges.
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Written Warranties
Ask for Security Guard Patrol Guarantees in Writing

Not all Contra Costa County security guard services guarantee their services, and it can be hard to offer warranties on a service when there’s no physical product. However, some security guard services will offer guarantees that promise customers will be satisfied.

If having a guarantee is important to you, make sure you ask local companies if they provide warranties and, if so, which services or aspects of their contracts are covered. Then, request those promises in writing to give you added assurance that what you’ve been told is what will be provided during your dealings with the company.

The following items should be included in any written guarantee document you get from your Contra Costa County security patrol service, whether you’re located in San Ramon, Danville, Brentwood, Martinez and Pleasant Hill or another area:

  • The Contra Costa County security guard patrol company’s name, physical address and state license number.
  • A description of exactly what the warranty covers. This should include whether the security guard company will make the adjustments necessary to fix the problem, refund some part of the fees or even release the contracting company from their agreement depending on the severity of the infraction or problem.
  • Any exclusions to the guarantee must be explicitly stated.
  • Your responsibility in the case of a problem.
  • Detailed instructions for how you can make a guarantee claim.
  • Any actions on your part that may modify or invalidate the terms of the guarantee.
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Top 10 Requests
Types of Services Provided by Contra Costa County Security Guard Companies

The array of services available from security patrol companies in Contra Costa County, including those serving residential, commercial and industrial security guard clients in Pleasant Hill, Concord, Martinez, Richmond and Brentwood varies depending on the company, their employees and staff capabilities, and their clients’ needs.

The following services are those most often offered by local security guard services and security patrol companies in Contra Costa County and the rest of the Greater Bay Area.

Uniformed Officers
Uniformed officers are professional security officers who provide security services in Contra Costa County and the rest of the Bay Area while wearing a uniform. This uniform may be a professional uniform for the company they are representing or for their security company, and may even include tactical uniforms. Uniformed officers are in uniform to be more visible and to prevent crime based on their presence.

Mobile Patrols
Mobile security patrols are security guard services that move around the buildings and properties they are assigned to protect. Mobile patrols often walk the premises, ensure doors and windows are secure, verify that employees are safe, watch for unauthorized vehicles or individuals on the property, watch for other safety hazards that threaten the property or individuals on the property they are assigned to protect.

Loss Prevention Officers for Retail Stores and Businesses
Loss prevention is the prevention of theft, shoplifting, and other loss of property, merchandise or money. Loss prevention often includes the use of plain-clothed security guards and video surveillance systems. Loss prevention officers may walk throughout the building (often in retail stores, warehouses, office buildings and other businesses where theft may occur), view CCTV and security recordings, act as store employees or shoppers to blend in to better see theft or problems, and look for employee theft and shoplifters.

Personal Protection and Personal Property Protection
Personal protection, including personal property protection, may include the services of a security guard officer or teams set aside to provide protection and security services for individuals and/or their personal property. This may include protection after a personal threat, protection for high-profile executives and professionals, personal property protection for those who have received threats or need additional security, and more.

Contra Costa County Special Event Security
Security guards often are available to provide private and public security services at special events. This may include event security planning, threat assessment, crowd control, emergency response and more. Special events covered by security guard companies in Contra Costa County may include public and private events such as concerts, sports games, entertainment events, business and corporate events, and more.

Professional Risk Management Services in Contra Costa County
All businesses require some kind of risk management services. These may include surveillance, theft deterrents, after-hours security, high-risk firings and terminations, workplace violence threats, public safety threats, and more.

Crossing Guards and School Traffic Guards
Schools, colleges, and businesses near dangerous or busy roads may require the services of security guards to help students, employees, customers and others to safely navigate. Some Contra Costa County security guard patrol companies have professional crossing guards whom they contract out to local schools and businesses. These professionals are trained and knowledgeable to identify traffic hazards, use traffic control devices and methods, understand local traffic rules, and navigate bad weather and heavy traffic to help patrons cross safely on signaled and unsignaled intersections near schools and businesses.

Security Technology Services
Security technology includes technology-integrated security services such as electronic monitoring, wireless camera surveillance, video security monitoring and more to provide security services in conjunction with technology to provide more consistent and reliable security services to Contra Costa County businesses and firms in Pleasant Hill, Martinez, Concord, Richmond, Brentwood, Danville, Antioch, Walnut Creek, Pittsburg and San Ramon and beyond.

Armed and Unarmed Security Guards in Contra Costa County
Contra Costa County security guards may be armed or unarmed, depending on the company they work for and the needs of the company by which they are hired. Armed security guards are required to have the correct training and certification to carry weapons. Unarmed security guards patrol using nightsticks, mace, pepper spray, tasers and other non-deadly-force items, but do not carry guns.

Residential Security Guard Patrol Services
Residents of private homes, apartments, condos, gated neighborhoods, and more, may need private security services. This may include security at entrance gates, mobile security services, security guard patrols, home and apartment monitoring services, property security checks and patrols, building opening and lock-up, threat assessment for condos/apartments or gated neighborhoods, and more.

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Glossary Of Terms
Terms About Private Security Guard Services and Security Patrol Companies

It can be helpful to be on the same page as your security guard services when it comes to expectations and goals. However, a lapse in communication or a lack of understanding can result in tension, confusion, frustration, misunderstandings and even breaches of contract.

To avoid this and to get the services you need for your home, business or company, it’s smart to be able to communicate with your local security guard company on their terms.

The following glossary of terms will help you understand words and phrases commonly used by local security patrol companies and keep you operating on the same page.

armed security guards
S
ecurity guards may be armed, depending on the company they work for and the needs of the company by which they are hired. Armed security guards must have the correct training and certification to carry weapons.

Also known as: armed guards, armed security patrols, armed security forces

contract security services
Contract security services are security patrols provided by a specialized security company to a client company on a contract basis.

Also known as: contract security guard services, contract security patrol services, contract security companies

Certified Protection Professional
Certified Protection Professionals are professional security contractors have the correct education and experience and can meet certain competency standards and pass a test to become named Certified Protection Professionals. The CPP test is given by ASIS International and the Professional Certification Board.

Also known as: CPP, certified security professional, certified security guard

crime prevention
The effort to reduce crime and to deter criminals is known as crime prevention. Crime prevention is used reduce crime, enforce the law and maintain criminal justice. Crime prevention strategies can be utilized in businesses, industrial areas, shipping centers, stores, offices, neighborhoods and other residential and commercial situations.

Also known as: crime reduction, crime prevention strategies

crossing guard services
Schools, colleges, and businesses near dangerous or busy roads may require the services of security guards to help students, employees, customers and others to safely navigate. Some Contra Costa County security guard patrol companies have professional crossing guards whom they contract out to local schools and businesses. These professionals are trained and knowledgeable to help identify traffic hazards, use traffic control devices and methods, understand local traffic rules, and navigate bad weather and heavy traffic to help patrons cross safely on signaled and unsignaled intersections near schools and businesses.

Also known as: professional crossing guards, school crossing guards, professional traffic control services

layered security
A
series of security layers such as barriers, gates, locked gates and doors, CCTV and security systems, security patrols, security guards, sensors, alarms and more can be implemented to make it hard for criminals and thieves to get into buildings, breach perimeters and steal items or perpetrate crimes.

Also known as: security systems, multi-level security systems, layered security systems, layered security protocol

loss prevention officers
Loss prevention is the prevention of theft, shoplifting, and other loss of property, merchandise or money. Loss prevention often includes the use of plain-clothed security guards and video surveillance systems. Loss prevention officers may walk throughout the building (often in retail stores, warehouses, office buildings and other businesses where theft may occur), view CCTV and security recordings, act as store employees or shoppers to blend in to better see theft or problems, and look for employee theft and shoplifters.

Also known as: theft prevention, merchandise theft prevention, loss prevention strategies, shoplifting prevention, shoplifting officers, undercover loss prevention officers

mobile security patrols
Mobile security patrols move around buildings and properties. Mobile patrols often walk premises, scan property perimeters, ensure doors and windows are secure, verify that employees are safe, watch for unauthorized vehicles or individuals on the property, watch for other safety hazards that threaten the property or individuals on the property they are assigned to protect.

Also known as: mobile patrols, mobile security services, walking security services

personal protection services
Personal protection, including personal property protection, may include the services of a security guard officer or teams set aside to provide protection and security services for individuals and/or their personal property. This may include protection after a personal threat, protection for high-profile executives and professionals, personal property protection for those who have received threats or need additional security, and more.

Also known as: personal property protection, personal security guards, individual security detail

physical security
Physical security guard services are those meant to deny access to unauthorized personnel , criminals, attackers, trespassers and others from accessing buildings, facilities, stores, industrial facilities, and other locations. This may include armed and unarmed security guards, physical barriers, CCTV and alarm systems and more.

Also known as: plant security, building security, trespassing prevention, secure buildings services

private security company
Private security companies are those independent or franchise security guard contractors and companies that work to provide security for people and/or property, rather than public crime prevention services such as the police. This may include crime prevention, patrol services, crime detection, crime and theft investigation, witnessing and being a witness against crime and criminal perpetrators, and apprehending criminals and trespassers.

Also known as: private security contractors, private security guard services, independent security services,

residential security guard patrols
Residents of private homes, apartments, condos, gated neighborhoods, and more, may need private security services. This may include security at entrance gates, mobile security services, security guard patrols, home and apartment monitoring services, property security checks and patrols, building opening and lock-up, threat assessment for condos/apartments or gated neighborhoods, and more.

Also known as: home security guards, residential security services, neighborhood security guard services, home monitoring services, gated community security services

risk assessment
Identifying risks and vulnerabilities of people property, businesses, residential areas and other individuals and locations is known as risk assessment. Risk assessment services often include evaluating the risk and potential source of risks, and outlining what it would take to minimize the risk.

Also known as: risk evaluation, risk minimization, minimizing potential risk, risk management

risk management services
Together with risk assessment are risk management services. Good risk management services may include personal and business surveillance, theft deterrent, night security, high-risk termination assessments and planning, workplace violence, personal threats, public safety threats, and others.

Also known as: business risk management, personal risk management, commercial risk management services

security audit
The auditing and examining of a business, security service or existing security program that evaluates the efficacy and function of the security personnel and security guard services.

Also known as: security surveys, commercial security audits, commercial security surveys

security guard
A professional security officer who is paid to protect property, assets or people. Security guards may be uniformed, plain-clothed, armed or unarmed and usually are assigned to protect property and individuals using various methods.

Also known as: securing officer, security officer, professional security guard, security personnel, professional security services, watchguard

security patrol
Security patrols are those that include physical checks and monitoring of buildings, grounds and facilities by professional security guards. Patrol may performed on foot or by vehicle.

Also known as: security guard patrols, professional security patrol services

security technology services
Security technology includes technology-integrated security services such as electronic monitoring, wireless camera surveillance, video security monitoring and more to provide security services in conjunction with technology to provide more consistent and reliable security services to local businesses and firms.

Also known as: CCTV security systems, security guard technology

special event security
Security guards that provide private and public security services at special events are known as special event security services. Special event security can include event security planning, threat assessment, crowd control, emergency response and more. Special events covered by security guard companies in Contra Costa County may include public and private events such as concerts, sports games, entertainment events, business and corporate events, and more.

Also known as: special event security patrols, private event security, professional special event security patrols

surveillance
Surveillance is the observation of a location, activity or individuals. Security surveillance may be done by a person, either undercover or in uniform, or by digital means that are monitored by security personnel.

Also known as: security surveillance, surveillance personnel, private security surveillance

unarmed security guards
Contra Costa County security guards may be armed or unarmed, depending on the company they work for and the needs of the company by which they are hired. Unarmed security guards patrol using nightsticks, mace, pepper spray, tasers and other non-deadly-force items, but do not carry guns.

Also known as: non-armed security guards

uniformed officers
Uniformed officers are professional security officers who provide security services while wearing a uniform. This uniform may be a professional uniform for the company they are representing or for their security company, and may even include tactical uniforms. Uniformed officers are in uniform to be more visible and to prevent crime based on their presence.

Also known as: uniformed guards, uniformed security patrols

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Frequently Asked Questions
Frequently Asked Questions About Security Guard Services and Security Patrols

Q: Why choose Diamond Certified security guard patrol services?
A: Diamond Certified helps you choose a security guard patrol services with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only security guard patrol services rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified security guard patrol services.

Q: Do security guards need to have a criminal background check in order to work?
A: Most security guard companies thoroughly test their security guards, including complete background checks for felonies, misdemeanors, and more. Most also carefully check references and work histories. If it’s important to you that your security guard patrol has carefully vetted their employees, ask what background checks your future security guards underwent before hiring.

Q: Can local security guards prevent suspects from harming people or stealing property?
A: That depends on the security guard company you hire. Some hire and train security guards who are allowed to prevent suspects from harming individuals, stealing property, and causing other damage or injury. Other security guards are not allowed to use physical force or restraint, and can only issue verbal commands, contact emergency services and wait for police response. Ask your security guard company if their guards can use force if necessary, and what that force may be.

Q: What services can armed security officers provide?
A: Armed security guards have higher levels of training than do unarmed security guards, and they are often allowed to intervene in situations and even detain or arrest suspects. They can also prevent entrance or exit from facilities. Armed security officers are usually called in for high-risk firings, threat situations and more.

Q: What services do unarmed security guards provide?
A: Unarmed security guards are usually only allowed to observe and report incidents, although the presence of a security officer may deter crime and theft. Unarmed officers may provide security services, loss prevention, make sure customers and employees are safe and comfortable, provide property and personal safety guarding, residential security services, and more.

Q: Why would I want to hire a uniformed security guard?
A: Uniformed security guards have an obvious physical presence and that presence alone may deter crime, theft and other disturbances by pushing would-be criminals to easier targets. Uniformed security guards often patrol homes and businesses to prevent loss, theft, customer and employee theft, disturbances, and more. Uniforms may be of the company the guard works for, or may represent the company or business the guard is patrolling.

Q: What do plain-clothed security guards offer?
A: Security guards that are not uniformed or in plain clothes blend in with employees and clients. This may help them see shoplifting, theft, bad behavior by guests and employees, and more that uniformed guards may not see. These guards may patrol stores, homes, parking lots, businesses, office parks, parking structures and other areas looking for potential problems.

Q: What does the state of California require for security guards?
A: While security companies set their own requirements for their employees, there are a few requirements set out by the state of California that all security guards must abide by. Security guards must:

  • Be at least 18 years old.
  • Pass a background check through the California Department of Justice and the FBI.
  • Pass a 40-hour training course and exam.
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