Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Aviation Services Rated Highest in Quality?

Photo: Pacific States Aviation (2019)

You are the customer. If your goal is to choose an aviation service that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified aviation company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated aviation service and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

INDUSTRY INFORMATION - Contra Costa County – Aviation Services

Alamo
Antioch
Bay Point
Bethel Island
Blackhawk
Brentwood
Briones
Byron
Canyon
Clayton
Clyde
Concord
Cowell
Crockett
Danville
Diablo
Discovery Bay
El Cerrito
El Sobrante
Hercules
Hilltop Mall
Kensington
Knightsen
Lafayette
Los Medanos
Maltby
Martinez
Moraga
North Richmond
Oakley
Orinda
Pacheco
Pinole
Pittsburg
Pleasant Hill
Point Richmond
Port Chicago
Port Costa
Rheem Valley
Richmond
Rodeo
San Pablo
San Ramon
Tara Hills
Vine Hill
Walnut Creek
Walnut Heights and West Pittsburg

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94507
94509
94511
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94570
94572
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94801
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94820
94850

California Department of Consumer Affairs (DCA) (www.dca.ca.gov)
Airport Services Association (ASA) (https://www.asaworld.aero/)
International Air Transport Association (IATA) (https://www.iata.org/Pages/default.aspx)
US Travel Association (https://www.ustravel.org/)
International Civil Aviation Organization (ICAO) (https://www.icao.int/Pages/default.aspx)
Airports Council International-North America (ACI-NA) (https://airportscouncil.org/)
Global Business Travel Association (GBTA) (https://www.gbta.org/)

Know What You Want
Know What You Need from Good Aviation Services in Contra Costa County

Before choosing the FBO that you’ll fly into or out of, consider your needs and wants. Perhaps all you need is a place to land or take off, or maybe you want a full range of refueling, MRO (maintenance and repair), hangar or parking, concierge, flight crew amenities, and other services.

The questions below will get you started as you begin thinking about the services and amenities you expect from your aviation services. Keep a list of the answers to these questions and other ideas you come up with as you consider your needs. 

  1. Do I want a Diamond Certified aviation service that is rated highest in quality and helpful expertise, and that is backed by the Diamond Certified Performance Guarantee?
  2. In what general area am I needing an FBO, MRO, flight school, or other aviation services? How far am I willing to travel for the right FBO?
  3. When do I need these aviation services, for how long, and how often?
  4. Do I want to find a local Contra Costa County aviation service or FBO that has a lot of amenities, or am I happy with a simpler FBO that doesn’t offer many services?
  5. What services and amenities am I looking for in an aviation services provider? (This may include aircraft refueling services, cost of fuel, aircraft parking, tie-up areas, aircraft hangars, Wi-Fi, computer or business lounge access, transportation or rental vehicles, entertainment, catering or food service availability, pilots lounge, flight crew amenities, travelers amenities, MRO/aircraft maintenance and repair services, etc.)
  6. Do I want a refueling option that includes a specific refueling contract supplier or refueling rewards program?
  7. How much does the cost of gas or other services factor into my decision?
  8. What personal and professional characteristics am I looking for in the staff of the local aviation services or FBO I choose?
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What To Ask In Person
Questions to Ask of Contra Costa County Aviation Services In Person

Once you’ve asked your initial questions, you may want to visit the aviation services location to see what they have to offer. While this is only possible for FBOs from which you’ll be flying out or FBOs at which you’ve landed, it can show you more about the inner workings of the company and the services you can expect during your upcoming trip or subsequent trips.

Most Contra Costa County aviation services and FBOs serving Concord, Richmond, Antioch, Walnut Creek, Pittsburg and beyond will be glad to show you around the premises and give you a tour of their facilities and services if you’ve made an appointment to do so. Simply call ahead and ask about taking a tour and talking with a company representative.

When you’re taking your tour or meeting with the staff, ask some follow-up questions. Again, it’s smart to have questions written down and take notes so you’re sure to get all of the answers you need and have a record of the answers you did get.

  1. Is your service team familiar with my make and model of aircraft?
  2. Do you have a fee sheet that I can see? Are there additional fees or charges not listed that would apply to my aircraft or use of the FBO or MRO?
  3. What are your landing fees? What about ramp fees or parking fees? What are your call-up fees, and do they change based on time of day?
  4. Are any aircraft services required upon landing at this Contra Costa County FBO or aviation service location?
  5. Are fuel or refueling services required?
  6. Will my aircraft require special equipment that your aviation services location cannot provide? (This may include tow bars, stairs, baggage handling systems, etc.)
  7. Can your Contra Costa County FBO accommodate all of my pilots’, crew’s and passengers’ needs?
  8. Are vehicle rentals, courtesy vehicles, taxis, ride-share app pick-up or other transportation services available at the FBO or aviation service location?
  9. What food options are available for pilots, crew, and passengers?
  10. Will I need to make a parking, tie-down, or hangar reservation? If so, how much advance notice is generally required?
  11. Tell me about your refueling service and any related fuel contract programs or rewards programs.
  12. If I’m interested in flight training or flying lessons, where can I get more information about that?
  13. What other information do I need to know about your aviation services?
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  • What To Ask References
    Learn About the Experiences of Clients of Contra Costa County Aviation Services

    It’s best to choose among Contra Costa County Diamond Certified aviation services because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from aviation services in Contra Costa County and the greater Bay Area, including those serving Pleasant Hill, Martinez, Concord, Richmond, Brentwood, Danville, Antioch, Walnut Creek, Pittsburg, San Ramon and your area, have confidence choosing a Diamond Certified company.

    Diamond Certified reports are available online for all certified companies, including local aviation services, FBOs, MROs, and flight schools. And you’ll never be fooled by fake reviews. In fact, all research is performed in live telephone interviews of actual customers and have actual experience dealing with Contra Costa County aviation companies and can attest to the quality of their services and facilities.

    If you can’t find Diamond Certified aviation services in Danville, Antioch, San Ramon, Walnut Creek, Pittsburg, Orinda, Knightsen, Alamo, Diablo, North Richmond, Walnut Heights, Hercules, El Sobrante, or locations near you, you’ll want to do some research on your own. In that case, it’s wise to call references provided by your top aircraft services candidates.

    Do remember, though, that references provided by aviation companies are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references from companies themselves can be cherry-picked instead of randomly selected from their entire customer database. So chances are good that the local aviation services you’re hoping to learn about will give you contact information for a few customers that they know are satisfied, and you won’t get unbiased reports. Still, the information can be useful in understanding what previous clients have to say about the companies in question.

    If you do call references on your own, specifically ask for a list of the Contra Costa County aviation service’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied. Then call those clients and ask the questions you need to know before making a decision.

    Sample questions you may want to ask include the following:

    1. How long have you been a client of this Contra Costa County aviation service or FBO?
    2. How many times have you flown out of or into this FBO?
    3. Do you usually fly for pleasure, business, or another reason? How is this FBO/aviation company able to meet your air travel needs?
    4. What type of aircraft do you usually travel in?
    5. Is this aircraft service able to cater to your aircraft’s and flight crew’s needs?
    6. Is the staff at this FBO helpful, flexible, honest, and focused on safety and providing great customer service?
    7. What kind of amenities or services from this Contra Costa County aviation service do you find most useful?
    8. If you’re a pilot or member of the flight crew, do you think this FBO’s flight crew amenities are competitive? Why or why not? Is there anything you wish the FBO provided in terms of flight crew amenities or services?
    9. If you’re a passenger, do you find this Contra Costa County FBO meets your expectations in terms of amenities and services? Which services or amenities do you like? Are there any that you wish were available or better?
    10. Do you think this local aviation service provider charges fair fees for what you get?
    11. Would you recommend this FBO, MRO, or aviation services company to friends and family?
    12. What is the best thing about this FBO?
    13. What is something you wish you would have known before making arrangements at this aviation service company?
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  • Review Your Options
    Find Good Aviation Services in Contra Costa County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Once you’ve researched local aviation services and FBOs in Contra Costa County, including those serving Danville, Antioch, San Ramon, Walnut Creek, Pittsburg and your area, you should have a good idea of which is the best choice for your needs.

    However, before making arrangements with aviation services in Contra Costa County, it’s important to consider the following questions.

    1. Is there an aviation services provider in Contra Costa County that can meet your needs in terms of services, scheduling, fees, personal and professional attributes, safety, and location?
    2. Are the FBOs, MROs, and other aviation services you’re comparing committed to safety and customer service?
    3. Does the FBO you’re hoping to use have staff who are knowledgeable about your make and model of aircraft?
    4. Were the company representatives able to answer your questions, give you a tour of the facilities (if applicable), give you information about pricing and reservations, and answer all of your questions completely and honestly?
    5. Could you communicate well with the staff at the Contra Costa County aviation services in Concord, Richmond, Antioch, Walnut Creek, Pittsburg, Clayton, Byron, Los Medanos, San Pablo, Rodeo, Martinez, Crockett, Discovery Bay and your area?
    6. Did one Contra Costa County FBO, MRO, or aviation services provider stand out above the rest?
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  • How To Work With
    How to Encourage Contra Costa County Aviation Services to Want to Help You

    Aviation services in Contra Costa County and the rest of the Bay Area are used to taking care of clients with various aircraft and various needs. From business travelers and executives to pleasure travelers and celebrities, needs vary—and the best Contra Costa County aviation service providers are flexible, caring, and committed to safety and customer service.

    But just like consumers, companies often prefer to work with certain types of people. And there can be benefits to being the type of person companies want to work with and for. While you shouldn’t ever expect less-than-professional services, great customers often get even better service than hard-to-please or difficult clients. So being the kind of customer local aviation services want to work with can make your travel experience even better.

    Whether you’re flying in or out of Pleasant Hill, Martinez, Concord, Richmond, Brentwood, Danville, Antioch, Walnut Creek, Pittsburg, San Ramon or any other area in Contra Costa County or the Greater Bay Area, here are some ways you can be a good client of local aviation services providers:

    • Be clear about your expectations, and let the service providers know what you need, want, and expect from them and their FBO or aviation service.
    • Ask questions about safety, quality, inspection methods, cleaning and repair techniques, and other aspects of the aviation services that show your interest in quality and value. Yes, cost matters, but value is usually more important to aviation companies and their customers.
    • Tell the FBO staff or aviation service staff exactly what you want done and any details that are important to you. Leaving services to guesswork can be frustrating for you and for your service provider. By being detailed about your needs and desires, you’ll increase your chances of getting what you want and leave out any chance for misunderstanding.
    • Be kind, helpful, honest, and positive. Be the kind of person you’d want to work with.

     

    What To Do Once You’ve Found Aviation Services That Meet Your Needs
    When you’ve found the local aviation services provider serving Pleasant Hill, Martinez, Concord, Richmond, Brentwood, Danville, Antioch, Walnut Creek, Pittsburg, San Ramon and the rest of Contra Costa County, the next step is to call the FBO and provide your aircraft arrival and departure schedule. You’ll also want to use this opportunity to confirm the details of your trip and any additional services you’ll need. In addition, confirm pricing for refueling, parking, or other services or amenities included in your trip.

    Your local aviation service company staff may have questions for you about your trip, aircraft needs, itinerary, and other details. So be sure to have all of the information available when you call so that you can answer their questions completely and fully.

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  • Be a Good Customer
    How You Can Be a Good Contra Costa County Aviation Services Client

    It’s the aviation company’s responsibility to offer the best quality, safe aviation services that protect you, your passengers, and your aircraft. But being a good client can make the experience go even better for you and your aviation contractor.

    Here are a few simple steps you can take to be a good customer when using Contra Costa County aviation services:

    • Be clear and upfront with the aviation service you’re working with. Let them know what you want from them, the outcome you’re expecting and specific ways they can satisfy your expectations.
    • Remember, a friendly smile goes a long way.
    • Before you choose an aviation company serving Contra Costa County, restate your expectations and goals, and reiterate to the representative your understanding of the agreement. By being clear about your expectations and theirs, you can avoid most confusion, misunderstanding, and conflict.
    • Be sure the company representatives have a phone number where they can reach you if they need to confirm any aspect of your trip.
    • Promptly return calls from your Contra Costa County aviation service provider or FBO.

    Why would you want to be a good customer? Aviation services companies in Contra Costa County appreciate customers who are straightforward, honest, and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

    In addition, if you build a good working relationship with a local FBO serving Danville, Antioch, San Ramon, Walnut Creek, Pittsburg and the rest of Contra Costa County and the Bay Area, it can improve not only the flight and services on your schedule but every interaction with them for years to come.

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Check The Work
Review the FBO Invoice for Aviation Services

Not all FBOs and aircraft services providers in Contra Costa County give invoices for their services. But those that do should include the following:

  • The FBO/MRO/aviation services provider’s name, physical address and state license number.
  • A complete list of all work performed and services rendered.
  • An itemized list of all materials used or supplied.
  • The total cost for the services, including the itemized amount charged for labor, if any.
  • A written explanation of any warranties or guarantees provided by the product manufacturers and the contractors.
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Written Warranties
Get Promises in Writing When Working With FBOs and Aviation Companies in Contra Costa County

Most local FBOs don’t provide written warranties, except in the case of repairs and products. However, if you get a written warranty for any type of service, part, material, or product, you should ask for a warranty in writing. The following items should be included in any written guarantee document:

  • The Contra Costa County aviation service’s name, physical address and state license number.
  • A description of what exactly the warranty covers. This should include whether the installer will repair or replace faulty materials or workmanship.
  • Any exclusions must be explicitly stated.
  • Your responsibility in the case of a problem and what you need to do in order to redeem the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or is prorated.
  • If the warranty coverage is transferable to the new owner if you sell the aircraft upon which the work was done or the warrantied item itself.
  • Any actions on your part that may invalidate the warranty.
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Top 10 Requests
Most Popular Aviation Services in Contra Costa County

FBO / Fixed Base Operator
A fixed base operator, or FBO, is a company that operates at a local airport or runs a private airport that provides aeronautical services to private flights, business planes, and other individual aircraft. Services provided by local FBOs in Contra Costa County include airplane refueling, aircraft hangers, aircraft parking, airplane tie-down, aircraft rental, aircraft maintenance (MRO services), flight instruction and pilot training, concierge services, and more.

MRO / Maintenance, Repair, and Overhaul
MRO stands for maintenance, repair, and overhaul; this describes aircraft and airplane maintenance offerings available at many FBOs and other aircraft service providers in Contra Costa County and the greater Bay Area. MROs offer a variety of aircraft maintenance services, including inspection, part replacement, aircraft overhauls, aircraft modifications, compliance repairs and updates, scheduled maintenance checks, aircraft monitoring, engine overhauls and repairs, and even aircraft detailing services.

Flight Instruction / Flight School / Flight Training
Many local aviation services in Contra Costa County, including those serving Pleasant Hill, Concord, Martinez, Richmond, Brentwood and beyond, offer flight instruction and flight training, including pilot training and flight school options. Most local flight academies and flight schools provide flight instruction, flight simulators, domestic aircraft flight training, international flight training, private aircraft pilot training, and more.

Aircraft Fuel / Airplane Refueling
Most FBOs offer aircraft fuel and refueling services. In many cases, Contra Costa County FBOs advertise their fuel prices and have access to popular fuel contract programs and incentive programs that benefit clients. Some aircraft refueling stations may offer rebates or waivers on fees if certain amounts of fuel are sold, and loyalty programs can provide points for fuel rebates or other benefits and merchandise.

FBO Concierge
Some local aviation services, FBOs and MROs have concierge services available. This may include providing ground transportation (including rental vehicles and chauffeurs), hotel and other accommodations reservations, catering or restaurant reservations, laundry, entertainment tickets, and more. Not all FBOs and aviation services have concierge services available, and some have limited services, so call ahead if you need something specific or are looking for an FBO with a concierge desk.

Private Airline Passenger Amenities
Depending on the FBO, passenger amenities may be available. These often exist at larger FBOs or FBOs that cater to more private and business flights. Amenities for private flight passengers may include canopies or other shelter over the deplaning area, chauffeured limos or other vehicles immediately at the deplaning area, passenger lounges, Wi-Fi, temporary office or conference rooms, business centers including printers and computers, aircraft parking and storage, refreshments and restaurants, showers, and more.

Private Aircraft Flight Crew Amenities
Flight attendants, pilots, and flight crews are more likely than passengers to spend time at FBOs or aviation service locations. For this reason, many Contra Costa County private airfields, FBOs, and flight service locations offer flight crew amenities. These may include lounges, restaurants or refreshments, kitchens, flight-planning rooms, computers, weather-reporting services, pilots’ lounges, snooze rooms and quiet rooms, theaters, game rooms, exercise rooms and gyms, showers, laundry facilities, crew cars or other features.

Aircraft Servicing
Along with MRO services, many aviation service locations also provide aircraft servicing that includes lavatory emptying, refueling, aircraft cleaning and detailing, water tank refilling, and other maintenance and inspections.

Aircraft Hangar / Private Airplane Parking / Aircraft Tie-Downs
Some flight crews and pilots need to leave their aircraft for several hours or days, depending on the purpose of their trip. So local aviation services in Contra Costa County and beyond may provide aircraft parking, tie-downs, and even hangars where airplanes and other aircraft can be left while the passengers are on the ground.

Private Runway Services
Business flights, private jets, private planes, celebrity aircraft, and other private flights often need runway services for landing and taking off. Private runway services in Contra Costa County may include runways at major airports, local airports, and even private airstrips. These services may be kept confidential or away from the public eye. This can include having a car pick up passengers immediately upon disembarking, private passenger and arrival/departure logs, and more.

Brands Used by Aviation Services in the Greater Bay Area and Contra Costa County
Local aviation services, FBOs, MROs, and refueling stations in Contra Costa County serving San Ramon, Danville, Brentwood, Martinez, Pleasant Hill, Moraga, Lafayette, Briones, Canyon, Rheem Valley, Pinole, Vine Hill, Maltby, Blackhawk, Clyde, Tara Hills and beyond may service or use the following brands:

  • Airbus
  • Boeing
  • Bombardier Aerospace
  • Gulfstream
  • Dassault
  • Pilatus
  • Vessna
  • Epic Contract Fuel Program
  • Bravo Points Incentive Program
  • Everest Fuel
  • AvFuel Contract Fuel
  • UVair Aircraft Fuel
  • Shell Contract Fuel Program
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Glossary Of Terms
Glossary of Terms Associated with Aviation Services

The following terms and definitions are those used by local aviation services and private aircraft FBOs.

aircraft fuel
Most FBOs offer aircraft fuel and refueling services. In many cases, local FBOs advertise fuel prices and have access to popular fuel contract programs and incentive programs that benefit clients. Some aircraft refueling stations may offer rebates or waivers on fuel fees, and loyalty programs can provide points for fuel rebates or other benefits and merchandise.

Also known as: airplane refueling

aircraft servicing
Along with MRO services, many aviation service locations also provide aircraft servicing that includes lavatory emptying, refueling, aircraft cleaning and detailing, water tank refilling, and other maintenance and inspections.

Also known as: MRO services, aircraft servicing, MRO maintenance and inspections

airplane parking
Some flight crews and pilots need to leave their aircraft for several hours or days, depending on the purpose of their trip. So local aviation services may provide aircraft parking, tie-downs, and even hangars where airplanes and other aircraft can be left while the passengers are on the ground.

Also known as: aircraft hangar, airplane hangar, aircraft tie-downs, airplane tie-down, tie-down services

crew car
A vehicle provided by an FBO or aviation services for pilots or aircraft crew to use for a short time either free of charge or for a small fee. Crew cars can provide pilots freedom to get food, run errands, or sightsee while their passengers are attending to business.

Also known as: courtesy car

FBO
A fixed base operator, or FBO, is a company that operates at a local airport or runs a private airport that provides aeronautical services to private flights, business planes, and other individual aircraft. Services at local FBOs include airplane refueling, aircraft hangers, aircraft parking, airplane tie-down, aircraft rental, aircraft maintenance (MRO services), flight instruction and pilot training, concierge services, and more.

Also known as: fixed base operator

FBO concierge
Some local aviation services, FBOs and MROs have concierge services available. This may include providing ground transportation (including rental vehicles and chauffeurs), hotel and other accommodations reservations, catering or restaurant reservations, laundry, entertainment tickets, and more. Not all FBOs and aviation services have concierge services available, and some have limited services, so call ahead if you need something specific or are looking for an FBO with a concierge desk.

Also known as: concierge services, airplane concierge, private plane concierge services

flight crew amenities
Flight attendants, pilots, and flight crews are more likely than passengers to spend time at FBOs or aviation service locations. For this reason, many private airfields, FBOs, and flight service locations offer flight crew amenities. These may include lounges, restaurants or refreshments, kitchens, flight-planning rooms, computers, weather-reporting services, pilots’ lounges, snooze rooms and quiet rooms, theaters, game rooms, exercise rooms and gyms, showers, laundry facilities, crew cars or other features.

Also known as: pilots amenities, flight crew FBO services, flight attendant amenities

flight instruction
Many local aviation services offer flight instruction and flight training, including pilot training and flight school options. Most local flight academies and flight schools provide flight instruction, flight simulators, domestic aircraft flight training, international flight training, private aircraft pilot training, and more.

Also known as: flight school, flight training, pilot training, pilot school, flight academy

flight service station
Flight service stations are ground-based information centers that pilots and other aviation professionals use to monitor weather and flight conditions. Many good FBOs have flight service stations on-ground to share vital information with arriving and departing flights.

Also known as: FSS

MRO
MRO stands for maintenance, repair, and overhaul; this describes aircraft and airplane maintenance offerings available at many FBOs and other aircraft service providers. MROs offer a variety of aircraft maintenance services, including inspection, part replacement, aircraft overhauls, aircraft modifications, compliance repairs and updates, scheduled maintenance checks, aircraft monitoring, engine overhauls and repairs, and even aircraft detailing services.

Also known as: Maintenance, Repair, and Overhaul; airplane maintenance; private plane MRO; aircraft MRO

passenger amenities
Depending on the FBO, passenger amenities may be available. These often exist at larger FBOs or FBOs that cater to more private and business flights. Amenities for private flight passengers may include canopies or other shelter over the deplaning area, chauffeured limos or other vehicles immediately at the deplaning area, passenger lounges, Wi-Fi, temporary office or conference rooms, business centers including printers and computers, aircraft parking and storage, refreshments and restaurants, showers, and more.

Also known as: passenger services, private plane FBO amenities

private runway services
Business flights, private jets, private planes, celebrity aircraft, and other private flights often need runway services for landing and taking off. Private runway services may include runways at major airports, local airports, and even private airstrips. These services may be kept confidential or away from the public eye. This can include having a car pick up passengers immediately upon disembarking, private passenger and arrival/departure logs, and more.

Also known as: airplane runway, private runway, private plane runway, airplane privacy

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Frequently Asked Questions
Frequently Asked Questions About Aviation Services

Q: Why choose a Diamond Certified aviation services?
A: Diamond Certified helps you choose among local aviation services with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only aviation services rated Highest in Quality and Helpful Expertise earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified aviation company.

Q: What services do local FBOs and aviation companies offer?
A: That depends on the aviation services company. However, most local aviation services companies can provide a combination of flight training and flight simulations; call-out services; FBO (fixed base operations) services including runway services, airplane parking, airplane docking, refueling; concierge services including coordination of ground transportation, hotel and other accommodations, catering and dining reservations, entertainment tickets, and more; MRO (maintenance, repair, and overhaul) services including aircraft inspections, engine inspections, aircraft repair, airframe repairs, aircraft and airplane maintenance, pre-purchase inspections, airplane parts and installation, aircraft detailing, and more.

Q: Does it matter which refueling company the FBO uses?
A: If you are a member of a rewards program or contract refueling program, you’ll most likely want to find an FBO that offers that type of fuel or rewards for program members. Because so many pilots and aircraft owners are members of contract refueling programs, many aviation services and FBOs cater to popular programs. Members of refueling contract programs or reward programs often earn points, cash back, benefits, and other products and merchandise for buying fuel from their contract refueling program provider, and many don’t need to pay cash or with credit cards because they have member cards or membership numbers that allow them to prepay or fuel now, pay later. You can usually find that information on the FBO’s website or by calling their information number.

Q: What should I take into account when choosing an FBO or MRO?
A: When choosing an FBO or MRO, you’ll want to consider the location you need to fly into or depart from, the contract fuel provider, the services and amenities provided, and other aspects of your trip that will be dictated by or made better by choosing the right FBO or MRO. If you’re flying in for a business trip, you may want to choose an FBO near your meeting location or one that is convenient to transportation to the location you need to go. If you’re staying somewhere for a while, you may need to consider aircraft hangar, tie-down, or parking facilities. Privacy can be another concern. Additionally, you may want to think about the FBO facilities for your pilot or flight crew. Concierge services can also sway the decision toward certain FBO locations. Some have concierge services that will provide or arrange for transportation, lodging, catering or restaurant reservations, entertainment, and other details that can make your trip more relaxing or enjoyable.

Q: What MRO services to most FBOs offer?
A: Most FBOs have basic MRO services available onsite. This can include routine cleaning, waste tank and latrine pumping, fresh water tank refilling, and plane cleaning; it may also include inspections, repairs, maintenance, complete overhaul, and body repair work. Choose the FBO or MRO that provides the services your aircraft and staff need.

Q: Who uses FBOs?
A: FBOs are used by a variety of individuals, from business travelers and corporate travelers to private aircraft owners, celebrities, and others who can fly privately either with their own aircraft or aircraft they’re rented or hired.

Q: What is an FBO?
A: FBO stands for fixed base operator. These terminals are used by individuals who can fly privately, and they allow passengers to board and disembark their aircraft from private terminals within larger airports. FBOs are privately run and contract with larger airports to provide aircraft takeoff and landing locations, refueling, hangars and aircraft parking, maintenance, aircraft sales and rentals, charter planes, flight academies and flying lessons, and other services to private clients.

Q: How are fuel prices figured?
A: Fuel prices vary between airports and between FBOs within airports. Most fuel prices are figured to offset additional services at the FBO, so paying more for fuel may get you a better overall experience at a given private airstrip or fixed-base operator, because higher fuel prices may subsidize concierge services, flight crew and passenger waiting areas and amenities, and more. Most FBOs offer chain or fuel company loyalty programs, so if you are a member of a contract refueling service, it can be more convenient and cost-effective to choose an FBO that offers fuel from your preferred provider.

Q: Do aviation companies and FBOs offer flight-crew amenities and passenger amenities?
A: Many do, since surveys of aviation companies show that FBOs with amenities for flight crews and passengers are more likely to be popular choices. Pilots, flight crews, and passengers appreciate having clean, spacious, convenient FBO locations that offer amenities including food, relaxation areas, entertainment, rental vehicles or transportation, shower rooms, nap rooms, Wi-Fi, and more.

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