Computer Service and Repair FAQs

by Matt Solis

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Do you have questions about your computer’s performance or computer repair in general? Below, we answer some commonly asked questions about computer service and repair.

Q: Do computer service shops match competitor prices?

A: Service price match typically occurs on an individual scenario basis. Computer service repair shops are competitive, and prices are sometimes negotiable. Make sure you negotiate before work begins.

Q: Do computer service and repair shops offer tutorial services?

A: Many computer service and repair shops offer tutorial service as an extension of their services. Larger shops may even offer onsite training. Bear in mind, however, that computer repair is the computer repair shop’s core business and fixing computers is the technician’s focus.

Q: Is a slow running computer always a sign of viruses and/or spyware?

A: In many cases, the answer is yes; however, other scenarios may cause your system to operate slowly. If you have many applications running at the same time or if your computer is overheating, your system may run more slowly than normal. Sometimes, it may be that your computer system does not have sufficient memory to support the applications that you use. Computer service and repair shops can assess your system and help you determine the best strategy to speed up your computer.

Q: Can computer repair companies fix my computer if I spilled liquid on it?

A: The answer to this question depends on the amount of liquid you spilled and the amount of money you wish to spend on repairs. If your spill damaged the motherboard-a clue is that your computer no longer turns on, you may need to purchase a new motherboard. Motherboards can be frightfully expensive to replace or repair. If your spill damaged only specific components such as buttons on your keyboard or your touchpad, the service technician may be able to replace those components.

Q: Can computer repair technicians repair or replace laptop keyboards and shattered laptop screens?

A: In many cases, computer repair technicians can repair or replace most components on your Reputable computer repair shops will typically use parts from your parts distributors approved by your laptop’s manufacturer. If you have an older laptop, parts for it may no longer be supported. In this case, it may be difficult to obtain manufacturer-supported parts.

Q: Why choose a Diamond Certified computer service company?

A: Diamond Certified helps you choose a local computer repair service with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only computer service and repair rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified computer service and repair company.