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Specialty Spotlight: Reupholstering Your Furniture

Posted on October 18, 2018 by Jennifer Chan

Reupholstering old furniture can give your living room a fresh look. Photo: Master's Touch Upholstery ©2018

Whether you want to bring new life to a treasured heirloom or just freshen up your living room, reupholstering your furniture might be the answer.

 

It happens to all of us. The kitten sharpens his claws on your couch. A guest spills wine on your chair. Your once-lovely living room has turned dingy seemingly overnight. Whatever the cause, restoration is in order and it might be time to consider reupholstery. Here’s what you need to know.

When does it make sense to reupholster?

Reupholstering a piece of furniture isn’t about trying to get the cheapest deal; it’s about bringing new life to your favorite pieces. “If a piece of furniture is well-made and isn’t too damaged, Read more

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Posted in: Uncategorized, Home Tips, Home Improvement
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How To Choose a Contractor

Posted on October 09, 2018 by Joy Lanzaro

How to Choose a Contractor for Your Home Improvement Project, in 8 Easy steps.

Today we’re republishing one of our most popular (and useful) posts from Joy Lanzaro, Director of Mediation & Compliance.

Here are eight steps you can take to hire a reputable remodeling contractor:

  1.  Obtain multiple bids (if possible). Getting multiple bids is a great way to ensure you’re making an informed choice. If you sign a contract, you have exactly three days to rescind in writing. Upon rescission, the contractor must return your deposit. If your area has been declared a disaster area, the three-day Right of Rescission extends to seven days.
  2. Check license information. By law, anyone who undertakes to improve your home or property must have a contractor’s license if the cost from start to completion will exceed $500.
  3. Read more

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Posted in: Uncategorized, Consumer News, Consumer Events, Consumers, Customer Service, Diamond Certified News, Home Improvement
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How to Care for Your Computer

Posted on October 04, 2018 by James Florence

computer care comic laptopComputers and laptops may seem low-maintenance, but in reality, they have needs and vulnerabilities that require proactive care. To maintain optimal computer performance and avoid common pitfalls like viruses and data loss, consider the following computer care tips: Read more

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Best Practices for Giving Feedback to a Company

Posted on August 13, 2018 by Joy Lanzaro

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area. Without the proper approach, asking a company if you can give some feedback can prompt a defensiveness that redirects your desired change into the weeds.

Unfortunately, some people’s definition of “feedback” is simply venting without consideration of the receiver’s good intentions. On the other hand, accurate and timely consumer feedback can be a company’s free ticket to a competitive advantage in the market. Read more

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Posted in: Uncategorized, Consumers, Customer Service
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Hiring a Kitchen & Bath Contractor | Infographic

Posted on June 05, 2018 by Joy Lanzaro

We break down the steps for hiring a kitchen and bath contractor with this handy infographic. We hope you find it helpful, and let us know how your kitchen or bathroom remodel goes! Read more

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Posted in: Home Remodeling, Uncategorized, Home Tips, Home Improvement
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The 2018 Diamond Certified Directory: The Phones Are Ringing!

Posted on May 01, 2018 by Jennifer Chan

Since the beginning of April, when the 2018 Diamond Certified Directory started landing in Bay Area mailboxes, our receptionist, Ian Leary, has been rather busy. “Call volume has been 700 to 800 percent higher than normal,” he says, in between answering the phone. “The most common question I get is, ‘Where’s my directory?’ Callers say, ‘I get it every year and I really need a new one’ or ‘I depend on my Diamond Certified Directory.’”

The fact that many callers haven’t received directories is no surprise. The 800,000 directories we send to Bay Area homes and businesses only cover about 30 percent of Bay Area households. Read more

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Posted in: Uncategorized, Consumers, Diamond Certified News
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Where Are Your Fire Extinguishers? Do You Know How to Use One?

Posted on April 24, 2018 by Chris Bjorklund

I started thinking about my preparedness a lot last fall when fires were raging in Northern California. One day, I came across an article in Consumer Reports magazine that made six key points about fire extinguishers:

1. Make sure you know where yours are.
2. Make sure they’re not coated in dust.
3. Put them on every level of your house.
4. Keep small extinguishers in your car and kitchen.
5. Keep a multipurpose extinguisher in your garage.
6. Make sure the arrows on the indicators point to green, which means they’ll work when the pins are pulled. Read more

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Posted in: Fire Prevention, Uncategorized, Savvy Tips
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