Do you suspect you may have hearing loss? It may be time to get checked. In this video, Savvy Consumer Chris Bjorklund explains how to get an easy and inexpensive hearing test. Read more
Throughout my years as a consumer advocate, I’ve always encouraged people to be both patient and persistent when they have legitimate complaints. I counsel them to write letters, make phone calls, talk to supervisors and/or complain to relevant regulatory agencies. Sometimes I even advise them to publicize their cases through the media or sue in Small Claims Court (when necessary). I cheer them on when they feel like quitting or are just plain fed up by a lengthy process.
Recently, I had my own consumer issue that reminded me to practice what I preach. In October 2017, I booked a flight from San Francisco to London using frequent flier miles through my credit card company. Read more
A couple of summers ago, I was flying to France to stay with friends who had visited San Francisco in the past and fell in love with our foggy city. I thought I had found the perfect hospitality gift when I bought a fog globe featuring the Golden Gate Bridge. A fog globe is similar to a snow globe, but when you shake it up, instead of snow falling, the bridge disappears in gray fog. Because it was breakable, I carefully packed the globe in a carry-on bag, and that was my big mistake. It never occurred to me that airport security (TSA) would confiscate the gift because it contained too much liquid. I have since learned that fog and snow globes about the size of a tennis ball are allowed if they can fit in a clear, Read more
Debtors, know your rights! In this video, Savvy Consumer Chris Bjorklund explains the rules and guidelines debt collectors must follow when they try to collect a debt. Read more
When was the last time you took the time to write a hardcopy letter of commendation after receiving outstanding service? I always respond to consumer surveys and offer feedback. I’ve written reviews on TripAdvisor and Airbnb. Recently, I received such good service over the phone that I asked to talk to the representative’s supervisor so I could share my appreciation for the employee’s patience and professionalism. But writing an actual letter and mailing it? It’s been a long, long time.
When my husband told me about his interaction with one of the California State Automobile Association’s (CSAA) field offices over dinner one night, we both agreed that the employee should be recognized for her effort. Read more
“I hate nature,” my 12-year-old daughter mumbled years ago as the urgent care doctor removed a tick embedded in the middle of her back. She’d been away at a week-long school camp in Northern California, so we had no idea how long the tick had been there. Fortunately, she didn’t contract Lyme disease from the bite.
I’ve always been afraid of ticks (along with snakes and poison oak), and I was reminded of my fears last month while taking a nature hike in the redwoods near the Russian River. Read more
Your credit report and your credit score are two different things, and it’s helpful to know about both of them.
A credit report is based on a consumer’s credit history and compiled by credit reporting agencies. One expert referred to it as your “borrowing rap sheet.” Lenders use this information to determine credit-worthiness. You’re entitled to a free credit report every year from each of the major credit bureaus (Equifax, Experian and TransUnion) through annualcreditreport.com. It’s best to look at all three reports because they sometimes contain different information. You also don’t know which credit bureau a lender might use. Read more