Diamond Certified News

Have you received your free copy of the 2018 Summer Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

Since the beginning of April, when the 2018 Diamond Certified Directory started landing in Bay Area mailboxes, our receptionist, Ian Leary, has been rather busy. “Call volume has been 700 to 800 percent higher than normal,” he says, in between answering the phone. “The most common question I get is, ‘Where’s my directory?’ Callers say, ‘I get it every year and I really need a new one’ or ‘I depend on my Diamond Certified Directory.’”

The fact that many callers haven’t received directories is no surprise. The 800,000 directories we send to Bay Area homes and businesses only cover about 30 percent of Bay Area households. Read more

Two weeks ago, we mailed the 2018 Diamond Certified Directory to more than 800,000 homes and businesses throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). We’ve made some exciting changes to the Directory this year, so it’s time to get reacquainted!

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Read more

In mid-March, our design team flew to Las Vegas to oversee the production of the 2018 Diamond Certified Directory. “Press check” takes place while the directory is actually being printed on the big publishing machines at Creel Printing. During press check, our team stays up all night (the presses run 24/7!) and checks to make sure everything looks exactly as it’s supposed to. Here’s a behind-the-scenes look. (We’ve already started mailing 840,000 copies of the Diamond Certified Directory to consumers throughout the Bay Area. You can order one by signing up to become a Diamond Certified Preferred Consumer here—it’s free!)

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The 2018 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

• Contact information (address, phone number, website, email)
• Services and service areas
• Business profile and philosophy
• Verbatim survey responses from real, verified customers
• In-depth ratings information, including customer loyalty and customer satisfaction rankings
• Legal information (insurance coverage, California business license)

Read more

It’s been a little over three months since we launched our new-and-improved website, and we’re thrilled with the response. The new site is both easy to navigate and filled with the information consumers need to make informed decisions. If you haven’t checked it out yet, here’s your chance. Below is a guide to some of the main pages on the new site. Take a look and let us know what you think!

The Diamond Certified Company Report

Diamond Certified Company Reports have everything you need to choose with confidence. Each report gives you the most accurate ratings and Deep Info available, Read more

Help us celebrate our new website by taking our 1-minute video tour at diamondcertified.org. To show our appreciation, we’ll mail your family a FREE 2018 Diamond Certified Home Service Calendar and donate in your name to your local fire district. But don’t delay—we have a limited supply of calendars and they’re going fast.

Here’s some of what you’ll find inside the 2018 Diamond Certified Home Service Calendar:

• Monthly home, health and auto checklists that feature important tasks you need to take care of throughout the year
• Helpful tips and insider knowledge from Diamond Certified Expert Contributors
• Important days for Bay Area consumers to remember,

Read more